SECURECOM SINGULAR W2G Internet Based Alarm Monitoring Communicator User Guide

Q: Can I use this device with any alarm panel?
- A: Yes, the SINGULAR W2G/W3G/W4G communicator is designed to work with any alarm panel for forwarding Contact ID reports.

Q: How many devices can be added to one smartphone account?
- A: You can add multiple devices to a single smartphone account for monitoring purposes.

Introduction

SINGULAR W2G/W3G/W4G product line is a modern WIFI and cellular network data connection based IP network (internet) communicator for alarm monitoring with a „basic” function: Forwarding Contact ID reports from any alarm panel to a monitoring station through an IP network to selected SIA DC 09 receivers, in safe and stable mode.
Besides that, these devices also present the following new possibilities:

Contact ID events forwarding to a smartphone application, with „push notification” and detailed event list with authentication (Android OS)

Controlling alarm panels (arm/disarm through keyswitch input, 2 separate partitions) with the smartphone application
Remote programming of alarm panel

Main features

2 selectable WiFi networks (main and auxiliary communication path)

Transmission of alarm reporting via cellular network (depending on type 2G / 3G / 4G)
Contact ID reports forwarding to 2 independent SIA DC-09 receivers

AES-128 encrypted communication
2 controlled outputs (from a WEB page, or smartphone application)

Serial port for alarm panels remote programming
Earpiece output for audio supervision of alarm panel communication

Status supervision and control of alarm panel from a smartphone application
Network settings from the WEB site, provided directly from the device (hotspot mode)

Remote settings and firmware upgrades from the WEB page, through Internet

Usage Areas

Providing an IP path for forwarding Contact ID reports from the Alarm panel to the monitoring station
Remote programming of Alarm panels, Fire panels, or any standalone device with a serial connection to software (vending machines, car diagnostic, sensor reading..), through the internet

Complete supervision of alarm system from a smartphone:
- Identified Control (arm/disarm) without keypad
- 3 notification interfaces: Status viewing, event list review, and “push notification” warnings
- Events filtering and displaying differently (alarm, arming, trouble, …)
- Displaying of alarm system status (armed, trouble, online, etc…)
- Multiple devices in one Smartphone account (home, office, weekend house, etc…)
- One device can be added to many accounts, and more notified persons at the same time.

Advantages

Dual signal transmission via WIFI and/or cellular data network
Unlimited number of reports and users
Simple installation ( NO router settings)

Parts and connectors

WIFI antenna connector (SMA)
Cellular antenna connector (SMA)
Status signaling LEDs
Serial port connector (SERIAL)
Power supply terminals (DC+ / DC-)
Communication line (TIP / RING)
Open Collector Output 1 (OUT1)
Open Collector Output 2 (OUT2)
Earpiece plug (3.5mm mono jack)

Setup pushbutton (Hotspot mode switch)

Status Signals
The small LEDs, located next to an antenna connector provide device status information with the following signals:

State of WIFI connectivity front end

Continuous Red	No SIM or no settings
Flashing Red	Connecting (if it flashes again after 30 seconds, the settings are bad)
Flashing Green	Idle mode
Continuous Green	Alarm panel reporting to communicator
Green/Red alternately	Hotspot mode, device programming in progress

State of cellular connectivity front end

Continuous Red	APN or SIM missing
Flashing Red	Connecting (if it flashes again after 30 sec, the settings are bad)
Flashing Green	Idle mode
Continuous Green	Alarm panel reporting to communicator

Functional description

Communicating to the monitoring station PROCEDURE

Communication between the alarm panel and the monitoring station through a SINGULAR communicator is happening this way:

The alarm panel takes (hooks off) the emulated phone line (TIP/RING terminals) and dials a number defined in its setting (eg. 1111). If the line signal is not „ free” (The communicator is not able to forward the message), the alarm will drop the line (hook on), and try again after few seconds.
The communicator senses dialing and transmits a „Handshake” signal (a signal for the alarm to start sending report code, normally emitted by the phone line receiver)
The alarm panel transmits the Contact ID code of the event that is to be reported

The communicator takes over the codes, converts them to IP packages, and sends them to the IP receiver at a programmed address. After that, it waits for a confirmation.
The receiver forwards the message to the monitoring software and receives a confirmation that the message was delivered (presented to the operator). Then the receiver sends the receipt (confirmation) to the communicator.
While waiting for a „kissoff” signal (sound from the receiver, confirming that the message was received), the alarm panel will transmit the Contact ID code, since the timing of confirmation in the PSTN system is really short (usually 1-2 seconds).

When the communicator receives the confirmation signal from the IP receiver, waits for the repeated report to be finished, and transmits the „kissoff” signal to the alarm panel (on the emulated phone line, TIP/RING terminals).
The Alarm panel considers that the message was delivered and starts transmitting the Report code of the following event that should be reported (the procedure is repeated from the second point). If there are no more new events to be reported, the Alarm panel hangs up the line
The communicator builds a connection to the primary receiver before each reporting of an event or a test report and closes it after the successful sending. If the Primary receiver is not reachable, the communicator tries to build a connection to the second receiver.

The confirmation of the received message is generated by the monitoring software. Some receivers can generate a confirmation, without sending the message to the software (operator). Ensure that the receiver is set properly, to void „lost messages”.

Sending messages to Smartphone PROCEDURE

The alarm panel sends the report codes as described in the previous section.

The communicator takes over the Contact ID message and forwards it to the IP receiver. At the same time, it sends the event report code to the Puloware IoT server.
Puloware IoT server sends the push notification to all smartphone devices that have added this communicator to their account and enabled the push notification for this message type.
The smartphone application will present only those events that were reported to a real or virtual monitoring station. Therefore, the alarm panel must be set to send reports on all events that happened in the alarm system (arm/disarm/alarm/trouble/…).

Switching to 2G, 3G, 4G backup connection

If the connection to the internet through the primary WiFi network is broken, the communicator will automatically switch the communication to the backup cellular network. While the communication is maintained through the backup cellular data network, the device continuously checks the main connection (through WiFi), and when it becomes available, communication is switched back to it.

Outputs

Singular device contains 2 open collector-type outputs (OUT1, OUT2. This means that when they are OPENED, this output is „floating”, and when CLOSED, the output will be negative (DC-). Control of these outputs is possible from a Puloware server website, or the smartphone application. Typical usage for these outputs is arming/disarming of two separate partitions, with these outputs wired to a keyswitch input of the alarm system.

Installation guide

Setting the WiFi and Cellular Data connection

Singular communicator can be set with any device that can connect to a Wireless network and has an internet browser available (Smartphone, Laptop, Tablet, …).

Settings of the parameters for internet connection through a local router (SSID Password and APN) can be entered while the device is in HOTSPOT mode, providing a new Wireless Network. A smart device connected to this network can open a website that contains these parameters, and edit them. For this operation, any available Internet browser can be used.

Activating Hotspot mode

Push the SETUP button shortly and the status LED will start blinking green/red alternately, displaying that the device is in HOTSPOT mode.

Connecting to Device in Hotspot mode

Use and go to the network selection page and check the available WiFi networks. A network named SECURECOM DEVICE should be listed among them. Connect your device to that network.
After connecting to the SECURECOM DEVICE network, some devices will show an error, since they cannot connect to the Internet through this network. Ignore this message and open an Internet browser.

In the address field type in a wifi setup.eu address, like if you would be going to this website (picture on next page showing this).

Setting the Internet connection

If your smart device is connected to the SECURECOM DEVICE network, the website wifisetup.eu should present a page looking like this:

The primary connection settings should be entered in the WIFI1 SETUP area, and the auxiliary connection parameters in the WIFI2 SETUP. These settings can be made with the following steps:

List the available ( visible) networks -> click the SCAN button
Select the desired network -> Scroll down the list and click on the wanted name

Enter the appropriate password -> Type the password in the „ Password” field
Test the connection -> Click on the TEST button
Enter the appropriate APN -> Type the APN of the cellular network

Save the settings -> Click on the SAVE button

Change from hotspot to regular mode

After saving the settings, press shortly the SETUP button. This will restart the device in regular mode, and it will try to connect to a wireless network(s), according to the settings. When the connection is successful, the blinking green light on the status LED will be showing the device is in normal status.

All additional settings can be made through the web page on www.puloware.com site.

PULOWARE service WEB site (device monitoring, remote settings, firmware upgrade)

As mentioned in the previous chapter, device settings can be reached on the www.puloware.com website.

An account must be created, and after logging in with account credentials, the site will provide the list of all devices that were added to the account.
To add the device to your account, a serial number of the device (printed on the sticker, on the device’s back) and the password are required. Initially, the password is BLANK, and it should be changed to void unauthorized access to the device.
NOTE: in case the device was already added or the number is invalid, the software „kicks out” from the account, and you must log in again. This way the user knows that there is something wrong with the number that was entered.

When one device from the list (on the left side of the window) is selected, the handling platform for that device will appear. Device detailed status, all settings, event list, as well as Event filter and user list tables are displayed. All values that are presented are actual and valid.

Basic information and operations

The selected module type and version number are displayed in this area. Also, the device name and output control mode, are presented. These values can be modified, by clicking the pen next to the field.

Warning: If you want the output to comply with the “pushbutton” arming of the alarm panel, the “negative impulse” mode should be selected. Every command (either from the smartphone application or the website) will turn on the output for 1 second, and return to “off” status.

Below these data, there is a line of icons that provide the following options:

Restart of device
Control of output- the number on the icon presents the output number (OUT1 or OUT2) The way for the output state change on the control signal can be changed in the „ ARM mode” field. The „ Change NO/NC state” means that every control signal will change the output state. The „Negative impulse” setting will result that on every control signal the output turns ON for one second, and then automatically goes back to OFF state.
Open previously saved settings from the file

Save displayed settings to a file
Load (write) presented settings to the communicator (must be used after changes were made on the page!)

Device status display

The presented real values show the status online and change as the device status change. This way we can remotely check the momentary state of the device.

Self-generated event codes

This area contains settings for the event codes that will be sent by the Communicator to the monitoring station if the defined event has occurred. If the field is left blank, the event will not be reported. Setting the appropriate value (that will be recognized in monitoring software), the monitoring station will be notified when the communicator settings have changed, or when some output was turned ON or OFF.

Monitoring station settings

To set up the Singular device for reporting to the monitoring station in the required way, the following settings are available:

SECURECOM-SINGULAR-W2G -Internet-Based-Alarm-Monitoring-Communicator-FIG-1 (13)

IP address	IP address or domain name of the monitoring station
Port	The port number of the monitoring station’s IP address
Protocol	Selectable communication IP protocol: TCP, UDP
SIA prefix	2 characters long SIA prefix, it can be used if the identifier of the connected alarm control panel is just 4 characters long, but the necessary identifier of the receiver is 6 characters long
Object identifier	The self-identifier of the SINGULAR device (4 characters long).
Replace obtained identifier	If it is enabled then the SINGULAR device exchanges the alarm control panel’s identifier, with the given self-object identifier. YES: exchange, NO: not change
Link test period	Sending test report to the monitoring station • NO: test report is not sent • 30sec – 24 hours: the device sends test reports to the monitoring station by the given interval
Link test code	Any code can be defined. If this field is empty then the communicator sends a Null Message, as defined by the standard.

Communication details

This view presents a detailed communication between the Alarm panel and monitoring receiver.

All messages and feedback data, as well as error messages, are presented with a source and a time stamp (date, hour, minute, second), when was the signal received.

Cellular data connectivity settings

The Singular device backup connection parameters can be remotely changed.

Android application

You can download the application from a play shop. Look for a PULOWARE CLIENT, with an icon looking like show
When you start the application the first time, a setup wizard requires an operator name to be entered.

This name is used for identification in the event list (who activated the output, i.e. disarmed the system…). After that, a device that you want to control with this application must be added, entering its serial number. After the number is typed in, you can finish the setup.
This application can be used to handle more than one device, other devices (different device types as well) can be added within the application. The look of the application „main screen” is:
Note: The application can not show alarm status until some reports (events) are made.

Therefore, disregard the displayed status on the application first start, until first arming/ disarming. It presents the status of the alarm panel and contains a button that is used to control the alarm output- it must be held for 3 seconds to activate it. The button also shows the alarm status- “padlock closed” for armed, and unlocked for disarm.
The application’s second page is opened by swiping the main page to the left. Shows the event list, filtered with names that were made on the website. For example: If user 003 armed the system, and the filter on the website says that user 003 is Jimmy, the event list will display that Jimmy has armed the system.
NOTE: The alarm panel must be properly programmed and connected to the device, in order to have the application working correctly.

Transparent forwarding of serial port

The purpose of this feature is to replace a physical connection between a serial port on the alarm panel (or any other device that can be controlled or programmed through its serial port) and a computer serial port, with a connection from the serial port on Singular device to the virtual serial port on the computer. This way you can use the programming software the same way as if the alarm panel was physically attached to the COM port created by RemoteSerial.exe since it „ thinks” that is the reality. All signals ( on Bit-level) that come in on the Singular physical serial port, go out on the virtual com, and vice-versa- although these two are far away from each other. This „ tunnel connection” is going through the WiFi network and internet, and it is provided by the PULOWARE IoT server. So the „ remote programming” of the alarm panel can be done from any place, only an internet connection is needed.

The remote serial port should be set with the following steps:

The serial port of the Singular device should be set to fit the alarm panel serial port operating mode. These settings can be made on the www.puloware.com website. Default settings are as shown below, and they fit most of the alarm panel types.
Connect the Alarm panel to the communicator with the appropriate cable.
- Important: The serial connection cables differ for different alarm panels. Appropriate connector, and signal level adjustment is required. Please use the appropriate cables, check before plugging on. Connection with wrong contacts or levels may damage the communicator or the alarm panel.

Run the RemoteSerial.exe and fill in the required fields. You can download the setup for this software from this link: http://puloware.com/public/RemoteSerialSetup.
Run the Alarm panel programming software (eg. WINLOAD, Babyware, DLS, Proste, …) and start the connection as if the panel was connected directly to the programming cable.
- Serial port that is set for „ cable connection” in alarm panel software
- Communicator Serial number (written on sticker, on device back side)

Installation tips

The smartphone application can present reported Contact ID events only. Therefore, the receiver must confirm the sent events ( it can be a „ virtual receiver”, as long as it confirms the report) alarm panel must be set properly, with following:

The alarm panel communication protocol must be set to Contact ID
All events must be set for reporting ( disarming without alarm, zone bypassing, …)
The arming method of keyswitch (to which the communicator outputs are connected) must be „pulse” (not „ maintained switch”).

Connected services

PULOWARE IoT server
- http://puloware.com
SIA DC-09 virtual receiver ( for testing purposes only)
- http://siatest.securecom.eu
Android application
- https://play.google.com/store/apps/details?id=com.puloware.app

Virtual serial port for remote programming
- http://puloware.com/public/RemoteSerialSetup.exe.

Technical data

Electronic and telecommunication parameters

Connections to Internet
Primary communication channel (WIFI)	IEEE 802.11 b/g/n
Secondary communication channel (Cellular Data)	GPRS/HSPA/LTE – depends on the device type
Communication features
Simulated phone line for alarm panel connection (TIP / RING)	Line voltage: 48V Line loop current: 25mA Load impedance: 100-470 Ohm
Communication Protocol	To alarm panel: SIA DC-05-1999: Contact ID Protocol To WIFI IP connection: SIA DC-09-2013: Internet Protocol
Self-generated and transmitted signals	Settings changed Output controlled Test report
Controllable outputs (OUT1, OUT2)
Open collector outputs (Output connects to the negative power supply (DC-), otherwise „floating” (Cannot be resistance measured with an ohm meter or volt meter, until a pull-up resistor or load is applied.)	Nominal load: 50mA (protected from shortcut or overload)
Power supply (DC+ / DC-)
Supply voltage	9-24V DC
Maximum consumption	500mA @ 12V DC (in case of GPRS transmission)
Nominal consumption	150mA @ 12V DC
Maximum dimensions	98x75x24 mm

Internet-based alarm monitoring communicator with remotely manageable features and with WiFi / Cellular network data connections

Documents / Resources

SECURECOM SINGULAR W2G Internet Based Alarm Monitoring Communicator [pdf] User Guide
SINGULAR W2G, SINGULAR W2G Internet Based Alarm Monitoring Communicator, Internet Based Alarm Monitoring Communicator, Based Alarm Monitoring Communicator, Alarm Monitoring Communicator, Monitoring Communicator, Communicator

References

User Manual

SECURECOM SINGULAR W2G Internet Based Alarm Monitoring Communicator

Specifications

FAQs