CISCO BroadWorks Documentation
Cisco BroadWorks Documentation Guide Release 26
First Published: 2024-11-18
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Cisco BroadWorks Documentation Guide Release 26 iii
Contents
Technical References 27 Interworking 28 Compatibility 29 Platform Quick Reference Guides 30
Cisco BroadWorks Documentation Guide Release 26 iv
About this Guide
This guide lists the documentation and configuration data that is available for Release 26 of Cisco BroadWorks. Use this guide to navigate to a Cisco BroadWorks document on cisco.com. Each document title provides a link to the document on cisco.com based on the following document categories listed in the following table. Note that this guide doesn’t include links to the Cisco BroadWorks Feature Description documents. Refer to the Cisco BroadWorks Feature Overview (All Releases) or Cisco BroadWorks Feature Overview (Release 25 and Later Only) to access Cisco BroadWorks Feature Descriptions.
Table 1: Document Categories
Document Category Configuration
Design Install and Upgrade Maintain and Operate Reference Release and Compatibility
Security Notices Troubleshooting
Description
This type of document supports configuring a system, a server, a device, or client. This section also lists available configuration data as well as CPE kits.
This type of document supports preparations for installing a system.
This type of document supports installing or upgrading a system.
This type of document supports maintain and operate the system.
This type of document supports all phases of the system lifecycle.
Release: This type of document describes a software release or changes to a software release. Compatibility: This type of document/file supports device compatibility with the system.
This type of document supports system security.
This type of document supports troubleshooting a system.
Cisco BroadWorks Documentation Guide Release 26 v
About this Guide
About this Guide
Cisco BroadWorks Documentation Guide Release 26 vi
1 C H A P T E R
Planning and Overview
· Release Notes, on page 1 · Design Guides, on page 5 · Product Descriptions, on page 6 · Solution Guides, on page 6 · Interface Specifications, on page 8
Release Notes
Platform
Table 2: Platform Release Notes
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/broadworks/R25-and-later/RN/BW-AS-ReleaseNotes.pdf.
Document Title Cisco BroadWorks Application Server Release Notes
Description
Use this document to understand the changes to Cisco BroadWorks Application Server from the previous release. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Cisco BroadWorks Application Delivery Use this document to understand the changes to Cisco
Platform Release Notes
BroadWorks Applications Delivery Platform from the previous
release.
Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Documentation Guide Release 26 1
Release Notes
Planning and Overview
Document Title
Description
Cisco BroadWorks Applications Release Notes
Use this document to understand the changes to Cisco BroadWorks applications installed on the Application Delivery Platform in Release 24.0, except for the client applications, whose Release Notes are listed in the following table.
Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Database Troubleshooting Server Release Notes
Use this document to understand the changes to Cisco BroadWorks Database Troubleshooting Server from the previous release. Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Execution Server Release Notes
Use this document to understand the changes to Cisco BroadWorks Execution Server from the previous release. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Cisco BroadWorks Media Server Release Use this document to understand the changes to Cisco
Notes
BroadWorks Media Server from the previous release.
Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Documentation Guide Release 26 2
Planning and Overview
Release Notes
Document Title
Cisco BroadWorks Network Database Server Release Notes
Description
Use this document to understand the changes to Cisco BroadWorks Network Database Server from the previous release. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Cisco BroadWorks Network Function Manager Release Notes
Use this document to understand the changes to Cisco BroadWorks Network Function Manager from the previous release. Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Network Server Release Notes
Use this document to understand the changes to Cisco BroadWorks Network Server from the previous release. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Cisco BroadWorks Profile Server Release Use this document to understand the changes to Cisco
Notes
BroadWorks Profile Server from the previous release.
Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Documentation Guide Release 26 3
Release Notes
Planning and Overview
Document Title Cisco BroadWorks Service Control Function Server Release Notes
Cisco BroadWorks Xtended Services Platform Release Notes
Description
Use this document to understand the changes to Cisco BroadWorks Service Control Function from the previous release. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Use this document to understand the changes to Cisco BroadWorks Xtended Services Platform from the previous release. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Client
Table 3: Client Release Notes
Document Title
Cisco BroadWorks Deployment Studio Release Notes
Description
Use this document to understand the changes to Cisco BroadWorks Deployment Studio in Release 24.0. There is no Release 25.0 version of Deployment Studio, but Release 24.0 can be used with the Release 25.0 client applications. Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Cisco BroadWorks Documentation Guide Release 26 4
Planning and Overview
Design Guides
Document Title
Description
Cisco BroadWorks Hosted Thin Call Center Agent/Supervisor Release Notes
Use this document to understand the changes to Cisco BroadWorks Hosted Thin Call Center in Release 25.0. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Cisco BroadWorks Hosted Thin Receptionist Release Notes
Use this document to understand the changes to Cisco BroadWorks Hosted Thin Receptionist in Release 25.0. Changes include:
· Functions · Configuration fixes · Known limitations · Fixed issues
Cisco BroadWorks Meet-Me Conferencing Use this document to understand the changes to Cisco
Moderator Client Release Notes
BroadWorks Meet-Me Conferencing Moderator Client in Release
25.0.
Changes include:
· Functions
· Configuration fixes
· Known limitations
· Fixed issues
Design Guides
Table 4: Platform Design Documents
Document Title
Description
Cisco BroadWorks Platform Dimensioning Use this document to identify the required hardware resources
Guide
for each Cisco BroadWorks server.
Cisco BroadWorks System Capacity Planner
Use this planning tool to complete a site survey as part of a planned Cisco BroadWorks deployment. The tool takes as input key usage and call mix assumptions and calculates the required hardware and system capacity.
Cisco BroadWorks Documentation Guide Release 26 5
Product Descriptions
Planning and Overview
Document Title
Description
Cisco BroadWorks System Engineering Guide
Use this document to engineer a Cisco BroadWorks system. The document describes how to scale the architecture along with how to plan for expected system capacity. The document also describes how to monitor system performance.
Cisco BroadWorks Compatibility Matrix Use this document to identify the compatible line-up of server releases, server versions, applications, and license files for Cisco BroadWorks Release 25.0 in AS mode.
Cisco BroadWorks Common Communication Transport Interface Specification and Developer’s Guide
Use this document to configure the interface between Cisco BroadWorks system and client applications. The document describes how This document describes how clients can communicate with Cisco BroadWorks through this interface and provides some practical examples of a client implementation.
Product Descriptions
Table 5: Platform Product Descriptions
Document Title
Description
Cisco BroadWorks Media Resource Function Product Description
Use this document to deploy and manage the Cisco BroadWorks Media Resource Function (MRF).
Cisco BroadWorks Network Server Product Description
Use this document to understand Cisco BroadWorks Network Server functionality, deploy the server, and manage it.
Cisco BroadWorks E.164 Overview Guide Use this document to configure E.164 numbers according to network and server configurations.
Solution Guides
Table 6: Platform Solution Guides
Document Title
Description
Cisco BroadWorks Application Server CommPilot Portal Customization and Localization Guide
Use this document customize and localize the Cisco BroadWorks Application Server CommPilot Portal.
Cisco BroadWorks Enhanced Call Logs Solution Guide
Use this document to implement the Enhanced Call Logs on the Cisco BroadWorks platform to deploy, configure, and provision this solution.
Cisco BroadWorks Enterprise Migration Use this document to migrate enterprises and service providers
Solution Guide
from one Application Server cluster to another.
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Planning and Overview
Solution Guides
Document Title
Description
Cisco BroadWorks Meet-Me Conferencing Use this document to configure and deploy the Cisco BroadWorks
Guide
Meet-Me Conferencing solution.
Cisco BroadWorks Mobility Guide
Use this document to configure and deploy the Cisco BroadWorks Mobility solution.
Cisco BroadWorks SAML Authentication Use this document to implement the Cisco BroadWorks Security
Integration Solution Guide
Assertion Markup Language (SAML) 2.0 solution to secure
access to Cisco BroadWorks user resources.
Cisco BroadWorks Service License Reporting Solution Guide
Use this document to implement the Cisco BroadWorks Service License Reporting and Collection solution This solution monitors the usage of the licensing model.
Cisco BroadWorks SIP Trunking Solution Use this document to implement the Cisco BroadWorks SIP
Guide
Trunking solution. This solution integrates Cisco BroadWorks
with a Private Branch Exchange (PBX) residing within an
enterprise network.
Cisco BroadWorks AS Mode IP
Use this document to plan for Cisco BroadWorks working in AS
Multimedia Subsystem Solution Guide mode into the IMS architecture.
Cisco BroadWorks Voice Messaging Solutions Guide
Use this document to implement the Cisco BroadWorks Voice Messaging solution. This solution configures deployments with various network configurations.
Cisco BroadWorks Video Services Solution Guide
Use this document to implement Cisco BroadWorks video capabilities to deploy video services.
Cisco BroadWorks Service Centralization Use this document to view how Cisco BroadWorks supports
and Continuity Solution Guide
centralization and continuity with a variety of deployed network
configurations and capabilities and to configure Cisco
BroadWorks to support those various deployment options.
Cisco BroadWorks Secure Onboarding Use this document to provision devices to Cisco BroadWorks Using Activation Codes Solution Guide users with secure onboarding.
Cisco BroadWorks Lawful Intercept
Use this document to configure and manage the Lawful Intercept
Solution Guide (available upon request) solution for your organization.
Table 7: Client Solution Guides
Document Title
Description
Cisco BroadWorks Call Center Solution Use this guide to configure the Cisco BroadWorks Call Center
Guide
solution.
Cisco BroadWorks Call Center Statistics Use this guide to view the statistics collected for the basic option
Overview Guide
of the Cisco BroadWorks Call Center.
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Interface Specifications
Planning and Overview
Document Title
Description
Cisco BroadWorks Call Settings Webview Use this document to view and modify services related to the
Solution Guide
call settings via a Webview from a mobile, tablet, or desktop
Cisco BroadWorks UC-One application.
Interface Specifications
Table 8: Platform Interface Specifications
Document Title
Description
Cisco BroadWorks Configuration System Use this document to access, modify, and maintain the integrity
Interface Specification
of the Cisco BroadWorks configuration and the Cisco
BroadWorks Configuration System Interface.
Cisco BroadWorks Computer Telephony Use this document to configure the Computer Telephony
Integration Interface Specification
Integration (CTI) interface with Cisco BroadWorks in AS mode.
Cisco BroadWorks SIP Access Side
Use this document to configure the Session Initiation Protocol
Extensions Interface Specification Guide that is used to enable traditional voice applications, including
but not limited to, key system emulation, executive-admin station
emulation, push to talk, click-to-dial, and other remote control
CTI applications.
Cisco BroadWorks Application Delivery Use this document to view and configure the notifications and
Platform Fault and Alarm Interface
alarms generated by the Application Delivery Platform to keep
Specification
the server running without faults.
Cisco BroadWorks Application Delivery Use this document to view and configure the performance
Platform Performance Measurement
measurements of the Cisco BroadWorks Application Delivery
Interface Specification
Platform to ensure optimal performance.
Cisco BroadWorks Accounting Call Detail Use this document to configure the Call Detail Record (CDR)
Record Interface Specification
interface to ensure the efficient transmission of accounting data.
Cisco BroadWorks Application Server Fault and Alarm Interface Specification
Use this document to view and configure the notifications and alarms generated by the Application Server to keep the server running without faults.
Cisco BroadWorks AS Mode ISC Interface Use this document to configure the Cisco BroadWorks
Specification
Application Server in IMS deployments.
Cisco BroadWorks Application Server Performance Measurement Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Application Server to ensure optimal performance.
Cisco BroadWorks Application Server Provisioning Interface Specification
Use this document to configure the Open Client Service Provisioning (OCI-P) interface to allow third-party clients and legacy systems to inter-work with the Application Server.
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Planning and Overview
Interface Specifications
Document Title
Description
Cisco BroadWorks Application Server Sh Use this document to configure the interface used by Cisco
Interface Specification
BroadWorks Application Server to communicate with the Home
Subscriber Server (HSS) over the Sh interface.
Cisco BroadWorks Application Server Synchronization Interface Specification
Use this document to synchronize the interface from the Application Server to another server modifying data to ensure the servers are synchronized.
Cisco BroadWorks Busy Lamp Field Interface Specification
Use this document to configure the Busy Lamp Field interface to support devices using SIP as the line-side access protocol.
Cisco BroadWorks Calling Name Interface Use this document to configure the Calling Name interface to
Specification
retrieve calling name information from an external database on
a per-call basis by subscription.
Cisco BroadWorks Execution Server Fault Use this document to view and configure the notifications and
and Alarm Interface Specification
alarms generated by the Cisco BroadWorks Execution Server to
keep the server running without faults.
Cisco BroadWorks Execution Server Performance Measurements Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Execution Server to ensure optimal performance.
Cisco BroadWorks Media Resource Interface Specification
Use this document to integrate the Cisco BroadWorks Media Resource Function (MRF) into a customer’s network.
Cisco BroadWorks Media Server Fault and Use this document to view and configure the notifications and
Alarm Interface Specification
alarms generated by the Media Server to keep the server running
without faults.
Cisco BroadWorks Media Server Performance Measurements Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Media Server to ensure optimal performance.
Cisco BroadWorks Network Database Server Fault and Alarm Interface Specification
Use this document to view and configure the notifications and alarms generated by the Cisco BroadWorks Network Database Server to keep the server running without faults.
Cisco BroadWorks Network Database Server Performance Measurements Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Network Database Server to ensure optimal performance.
Cisco BroadWorks Network Function Interface – Interface Specification
Use this document to configure the Network Function Interface (NFI) to integrate client applications to perform network function management-related actions.
Cisco BroadWorks Network Function Management Fault and Alarm Interface Specification
Use this document to view and configure the notifications and alarms generated by the Cisco BroadWorks Network Function Manger to keep the server running without faults.
Cisco BroadWorks Documentation Guide Release 26 9
Interface Specifications
Planning and Overview
Document Title
Description
Cisco BroadWorks Network Function Manager Performance Measurements Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Network Function Manager to ensure optimal performance.
Cisco BroadWorks Network Server Fault Use this document to view and configure the notifications and
and Alarm Interface Specification
alarms generated by the Cisco BroadWorks Network Function
Manger to keep the server running without faults.
Cisco BroadWorks Network Server Portal Use this document to configure the Network Server portal API
API Specification
interface.
Cisco BroadWorks Network Server
Use this document to configure the Network Server Location
Location API Specification and Developer API to replace the Network Server as the user location authority
Guide
or perform a look up to the Network Server location database.
Cisco BroadWorks Network Server Performance Measurements Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Network Server to ensure optimal performance.
Cisco BroadWorks Network Server Provisioning Interface Specification
Cisco BroadWorks Profile Server Fault and Alarm Interface Specification
Cisco BroadWorks Rf/Ro Interface Specification
Use this document to provision the Network Server with the Open Client Interface-Provisioning (OCI-P) and the Operations Support System (OSS) interface.
Use this document to view and configure the notifications and alarms generated by the Cisco BroadWorks Profile Server to keep this server running without faults.
Use this document to configure the interfaces used to communicate with billing servers over the Diameter protocol for offline and online charging.
Cisco BroadWorks Profile Server Performance Measurements Interface Specification
Cisco BroadWorks Service Control Function Fault and Alarm Interface Specification
Cisco BroadWorks Service Control Function Performance Measurements Interface Specification
Cisco BroadWorks Shared Call Appearance Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Profile Server to ensure optimal performance.
Use this document to view and configure the notifications and alarms generated by the Cisco BroadWorks Service Control Function to keep this server running without faults.
Use this document to view and configure the performance measurements of the Cisco BroadWorks Service Control Function to ensure optimal performance.
Use this document to configure the interfaces used to communicate with the Home Subscriber Server (HSS) over the Sh interface.
Cisco BroadWorks Sharing Server Fault Use this document to view and configure the notifications and
and Alarm Interface Specification
alarms generated by the Cisco BroadWorks Sharing Server to
keep this server running without faults.
Cisco BroadWorks Documentation Guide Release 26 10
Planning and Overview
Interface Specifications
Document Title
Description
BroadWorks XS Mode ISC Interface Specification
Use this document to configure the behavior of the Cisco BroadWorks Execution Server and Network Server in IMS deployments.
Cisco BroadWorks XS Mode Sh/Dh
Use this document to configure the BroadWorks Execution Server
Interface Specification Execution Server and Profile Server to communicate with the Home Subscriber
and Profile Server
Server (HSS) over the Sh/Dh interface.
Cisco BroadWorks Xtended Services Platform Fault and Alarm Interface Specification
Use this document to view and configure the notifications and alarms generated by the Cisco BroadWorks Xtended Services Platform to keep this server running without faults.
Cisco BroadWorks Xtended Services Platform Performance Measurement Interface Specification
Use this document to view and configure the performance measurements of the Cisco BroadWorks Xtended Services Platform to ensure optimal performance.
Cisco BroadWorks Xtended Services Interface – Interface Specification
Use this document to configure the Xtended Services Interface (Xsi) on Cisco BroadWorks.
Cisco BroadWorks Lawful Intercept Provisioning Interface Specification (available upon request)
Use this document to configure the Lawful Intercept Provisioning Interface on Cisco BroadWorks.
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Interface Specifications
Planning and Overview
Cisco BroadWorks Documentation Guide Release 26 12
2 C H A P T E R
Installation and Upgrade
· Installation, on page 13
Installation
Table 9: Installation Documents
Document Title
Description
Cisco BroadWorks Network Function Manager Software Management Guide
Use this document to install, deploy, and configure the Software Management application on the Cisco BroadWorks Network Function Manager.
Cisco BroadWorks Software Management Use this document to install, upgrade, or downgrade Cisco
Guide
BroadWorks or to install or remove software patches.
Cisco BroadWorks Documentation Guide Release 26 13
Installation
Installation and Upgrade
Cisco BroadWorks Documentation Guide Release 26 14
3 C H A P T E R
Configuration
· Server Configuration, on page 15 · System Configuration, on page 16 · Configuration, Localization, and Sample Data, on page 17 · Partner Configuration Guides, on page 18
Server Configuration
Table 10: Server Configuration Guides
Document Title
Description
Cisco BroadWorks Application Delivery Use this document to configure, administer, and troubleshoot the
Platform Configuration Guide
Application Delivery Platform (ADP).
Cisco BroadWorks External File Server Configuration Guide
Use this document to manage and administer an External File Server. This document describes how to store audio and video files.
Cisco BroadWorks Location Server Configuration Guide
Use this document to configure, manage, and administer the Location Server in IMS deployments.
Cisco BroadWorks Network Database Server Configuration Guide
Use this document to choose the deployment model and configuration of the Network Database Server that suits your deployment requirements.
Cisco BroadWorks Network Function Manager Configuration Guide
Use this document to install, configure, and administer the Network Function Manager platform components.
Cisco BroadWorks Profile Server Configuration Guide
Use this document to install, configure, and administer the Profile Server.
Cisco BroadWorks Service Control Function Server Configuration Guide
Use this document to configure, administer, and troubleshoot the Service Control Function Server.
Cisco BroadWorks Xtended Services Interface Configuration Guide
Use this document to configure and deploy the Xtended Services Interface (Xsi).
Cisco BroadWorks Documentation Guide Release 26 15
System Configuration
Configuration
Document Title
Cisco BroadWorks Xtended Services Platform Configuration Guide
Description
Use this document to configure, administer, and troubleshoot the Xtended Services Platform (XSP).
System Configuration
Table 11: System Configuration Guides
Document Title
Description
Cisco BroadWorks Call Processing Policies Guide
Use this document to configure call processing policies and control call processing behavior.
Cisco BroadWorks CommPilot Portal Configuration Guide
Use this document to configure the various servers and applications required for the CommPilot web portal to work.
Cisco BroadWorks Communication Barring Fixed Guide
Use this document to configure and provision the Communication Barring Fixed solution on the Cisco BroadWorks platform.
Cisco BroadWorks Container Options Guide
Use this document to learn about the Container Options that you can configure.
Cisco BroadWorks Device Management Use this document to integrate, deploy, and maintain access
Configuration Guide
devices on a network.
Cisco BroadWorks Device Management Use this document to learn about the definition and provisioning
Tag Reference Guide
source of all tags supported in Device Management.
Cisco BroadWorks Diameter, Rf, Ro, and Use this document to configure the Rf, Ro, and Sh interfaces and
Sh Interfaces Configuration Guide
the Diameter stack on the Application Server.
Cisco BroadWorks Directory Numbers, Use this document to configure directory numbers, country codes,
Country Codes, and National Destination and national destination codes for specific network and server
Codes Guide
configurations.
Cisco BroadWorks Emergency Call Support Implementation Guide
Use this document to implement and configure emergency call support.
Cisco BroadWorks External Portal Integration Developer’s Guide
Use this document to make use of the mechanisms provided by Cisco BroadWorks, including external authentication.
Cisco BroadWorks Internet Protocol Security Configuration Guide
Use this document to configure an Authentication Header protocol/Encapsulating Security Payload IPsec connection between two Red Hat Enterprise Linux 5 systems.
Cisco BroadWorks NNACL Translation Use this document to configure an NNACL translation file and
File Configuration Guide
view the description of the Cisco BroadWorks translation service.
Cisco BroadWorks Simple Network-enabled Auto-Provisioning Configuration Guide
Use this document to configure Cisco BroadWorks and Cisco 2400 integrated access devices (IADs) for Simple Network-enabled Auto-Provisioning (SNAP).
Cisco BroadWorks Documentation Guide Release 26 16
Configuration
Configuration, Localization, and Sample Data
Document Title
Description
Cisco BroadWorks Special Call Types Routing Guide
Use this document to configure BroadWorks servers for special call type routing, such as emergency calls.
Cisco BroadWorks System Configuration Use this document to view configuration requirements for the
Guide
system core call processing servers in a non-IP Multimedia
Subsystem (IMS) deployment.
Cisco BroadWorks UNIX User Account Use this document as an overview of BroadWorks user
Configuration Guide
management and configuration.
Cisco BroadWorks Virtualization Configuration Guide
Use this document for the requirements and steps to configure a virtual configuration.
Cisco BroadWorks XS Mode Configuration Guide
Use this document for the installation, configuration, and functional behavior of Cisco BroadWorks in Execution Server (XS) mode.
Cisco BroadWorks XS Mode Diameter, Use this document to configure the Sh/Dh, Rf, and Ro interfaces
Sh/Dh, Rf, and Ro Interfaces Configuration on the Cisco BroadWorks Execution Server and Profile Server
Guide
using the CLI.
Configuration, Localization, and Sample Data
Table 12: Configuration Files
Document Title
Description
CTI Client
This is an utility for testing the CTI interface. It’s packaged as an archive (zip file).
Accounting CDR Schema Files
These are the Call Detail Record (CDR) schema files packaged together in an archive (zip file).
Sample CDRs
These are the Cisco BroadWorks sample data files for Call Detail Records. The files ae packaged together in an archive (zip file
Localization files for Application Server This zip file contains localization files for the Application Server. Use the link provided to download the zip file.
OCI Schema Provisioning HTML
This is the HTML (browser friendly) representation of the provisioning Open Client Interface, packaged as one archive (zip file).
OCI Schema Application Server
This is the schema (XSD files) of the Application Server Open Client Interface provisioning interface, packaged as one archive (zip file).
Cisco BroadWorks Documentation Guide Release 26 17
Partner Configuration Guides
Configuration
Document Title
Description
OCI Schema Application Server HTML This is the HTML (browser friendly) representation of the Application Server Open Client Interface provisioning interface, packaged as one archive (zip file).
OCI Schema Network Server
This is the schema (XSD files) of the Network Server Open Client Interface provisioning interface, packaged as one archive (zip file).
OCI Schema Network Server HTML
This is the HTML (browser friendly) representation of the Network Server Open Client Interface provisioning interface, packaged as one archive (zip file).
BroadWorks Configuration Schema
This is the XML Schema Definition of the Cisco BroadWorks Centralized Configuration that underlines the functionality provided by the Cisco BroadWorks Configuration System, packaged as an archive (zip file).
Localization Files Network Server
This archive (zip file) contains localization files for the Network Server.
Partner Configuration Guides
Table 13: Cisco Device Configuration Guides
Document Title Cisco BroadWorks Partner Configuration Guide Cisco 300/500 Series Cisco BroadWorks Partner Configuration Guide Cisco ATA 19x Cisco BroadWorks Partner Configuration Guide Cisco CP-8831-3PCC Cisco BroadWorks Partner Configuration Guide Cisco CUBE Cisco BroadWorks Partner Configuration Guide Cisco DPC/DPX NCS Cisco BroadWorks Partner Configuration Guide Cisco E20 IP Video Phone Cisco BroadWorks Partner Configuration Guide Cisco IOS Gateway Cisco BroadWorks Partner Configuration Guide Cisco IOS Trunk Cisco BroadWorks Partner Configuration Guide Cisco ISR 1K Cisco BroadWorks Partner Configuration Guide Cisco ISR 4K CUBE Cisco BroadWorks Partner Configuration Guide Cisco ISR 4K Cisco BroadWorks Partner Configuration Guide Cisco ISR-G2
Cisco BroadWorks Documentation Guide Release 26 18
Configuration
Partner Configuration Guides
Document Title Cisco BroadWorks Partner Configuration Guide Cisco Linksys Voice Adapters and Routers Old Models Cisco BroadWorks Partner Configuration Guide Cisco Linksys Voice Adapters and Routers Cisco BroadWorks Partner Configuration Guide Cisco Multi-Platform Phones Cisco BroadWorks Partner Configuration Guide Cisco Nano Cube Cisco BroadWorks Partner Configuration Guide Cisco RoomOS Devices Cisco BroadWorks Partner Configuration Guide Cisco SPA112-SPA122-SPA232D Cisco BroadWorks Partner Configuration Guide Cisco SPA9000 Cisco BroadWorks Partner Configuration Guide Cisco SPA-9XX Cisco BroadWorks Partner Configuration Guide Cisco SRP52x Series – ALG Cisco BroadWorks Partner Configuration Guide Cisco SRP52x Series – FXS Cisco BroadWorks Partner Configuration Guide Cisco Starent SCM Cisco BroadWorks Partner Configuration Guide Cisco TANDBERG Codian Cisco BroadWorks Partner Configuration Guide Cisco TANDBERG MXP Cisco BroadWorks Partner Configuration Guide Cisco TANDBERG Video Communication Server (VCS) Expressway Cisco BroadWorks Partner Configuration Guide Cisco Unified Communication Manager with Cisco Unified Border Element Cisco BroadWorks Partner Configuration Guide Cisco Unified Communications 500 Series Cisco BroadWorks Partner Configuration Guide Cisco Unified Communications Manager Express Cisco BroadWorks Partner Configuration Guide Cisco Unified Communications Manager Cisco BroadWorks Partner Configuration Guide Cisco Unified IP Phone Series Older Models Cisco BroadWorks Partner Configuration Guide Cisco Unified IP Phone Series Cisco BroadWorks Partner Configuration Guide Cisco WIP310
Table 14: CPE Kits
CPE Kit Title Cisco-ATA-19x-11_2_3-ver001 Cisco-RoomOS-Devices-10_12-ver002 Cisco-DBS110-DBS210-0511-ver001
Cisco BroadWorks Documentation Guide Release 26 19
Partner Configuration Guides
CPE Kit Title Cisco-DBS110-DBS210-0501-ver002 Cisco-DBS110-DBS210-0501-ver001 Cisco-Multi-Platform-Phones-1137-ver002 Cisco-Multi-Platform-Phones-1137-ver001 Cisco-Multi-Platform-Phones-1136-ver001 Cisco-Multi-Platform-Phones-1135-ver001 Cisco-RoomOS-Devices-10_12-ver001
Table 15: Third Party Equipment Interoperability
Document Title Cisco BroadWorks Partner Equipment Interoperability Summary
Configuration
Cisco BroadWorks Documentation Guide Release 26 20
4 C H A P T E R
Operation and Maintenance
· Web Interface, on page 21 · Command Line Interface, on page 22 · Maintenance, on page 23 · Operation, on page 24 · Client Documentation, on page 24
Web Interface
Application Server
Table 16: Application Server Web Interface Guides
Document Title
Cisco BroadWorks Application Server System Provider Web Interface Administration Guide
Cisco BroadWorks Application Server Service Provider Web Interface Administration Guide
Cisco BroadWorks Application Server Enterprise Web Interface Administration Guide
Cisco BroadWorks Application Server Group Web Interface Administration Guide – Part 1
Cisco BroadWorks Application Server Group Web Interface Administration Guide – Part 2
Description
Use this document to assist you with the system administration tasks of the Application Server platform using the web interface, including authorizing services and assigning resources to client organizations as well as monitoring resource utilization in the system.
Use this document to assist you with the management of all available functions of the Cisco BroadWorks Application Server. Follow the detailed instructions for each function and page of the web portal interface at the service provider level.
Use this document to assist you with the management of all available functions of the Cisco BroadWorks Application Server. Follow the detailed instructions for each function and page of the web portal interface at the enterprise level.
Use this document to assist you with management of all Cisco BroadWorks group and department administration functions.
Use this document to assist you with performing all administration functions for Cisco BroadWorks users and virtual users (service instances of services such as Call Center).
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Command Line Interface
Operation and Maintenance
Document Title
Description
Cisco BroadWorks User Web Interface Administration Guide
Use this document to learn about all web portal functions available to Cisco BroadWorks users. The web portal enables users to self-configure and manage their features and services in real-time.
Cisco BroadWorks Getting Started Use this guide to get familiar with the Cisco BroadWorks web interface. Web Interface Administration Guide
Network Server
Table 17: Network Server Web Interface Guides
Document Title
Description
Cisco BroadWorks Network Server Use this guide is to assist you with management of all Network Server
Web Interface Administration management and provisioning functions available through the web
Guide
interface.
Cisco BroadWorks Network Server Follow the procedures provided by this guide to perform routing and
Enterprise Web Interface
network functions for one or more groups.
Administration Guide
Command Line Interface
Table 18: Command Line Interface Guides – All Servers
Document Title
Description
Cisco BroadWorks Application Use this document to manage all Application Delivery Platform Delivery Platform Command Line command line interface functions. Follow the detailed instructions for Interface Administration Guide each available administrative task.
Cisco BroadWorks Application Server Command Line Interface Administration Guide
Use this document to manage all Application Server command line interface functions. Follow the detailed instructions for each available administrative task.
Cisco BroadWorks Database
Use this document to manage all Database Troubleshooting Server
Troubleshooting Server Command command line interface functions. Follow the detailed instructions for
Line Interface Administration each administrative task.
Guide
Cisco BroadWorks Execution Server Command Line Interface Administration Guide
Use this guide to manage all Execution Server command line interface functions. Follow the detailed instructions for each administrative task.
Cisco BroadWorks Lawful
Use this document to manage all Lawful Intercept command line
Intercept Command Line Interface interface functions. Follow the detailed instructions for each available
Guide (available upon request) administrative task.
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Operation and Maintenance
Maintenance
Document Title
Description
Cisco BroadWorks Media Server Use this guide to manage all Media Server command line interface
Command Line Interface
functions. Follow the detailed instructions for each administrative task.
Administration Guide
Cisco BroadWorks Network Database Server Command Line Interface Administration Guide
Use this guide to manage all Network Database Server command line interface functions. Follow the detailed instructions for each administrative task.
Cisco BroadWorks Network
Use this guide to manage all Network Function Manager command line
Function Manager Command Line interface functions. Follow the detailed instructions for each
Interface Administration Guide administrative task.
Cisco BroadWorks Network Server Use this guide to manage all Network Server command line interface
Command Line Interface
functions. Follow the detailed instructions for each administrative task.
Administration Guide
Cisco BroadWorks Profile Server Use this guide to manage all Profile Server command line interface
Command Line Interface
functions. Follow the detailed instructions for each administrative task.
Administration Guide
Cisco BroadWorks Service Control Use this guide to manage all Service Control Function command line
Function Command Line Interface interface functions. Follow the detailed instructions for each
Administration Guide
administrative task.
Cisco BroadWorks Xtended
Use this guide to manage all Xtended Services Platform command line
Services Platform Command Line interface functions. Follow the detailed instructions for each
Interface Administration Guide administrative task.
Maintenance
Table 19: Maintenance
Document Title
Description
Cisco BroadWorks Maintenance Use this document to learn about the recommended routine maintenance
Guide
procedures for Cisco BroadWorks.
Cisco BroadWorks Database and Logs Anonymization User Guide
Use this document for learn how to remove all personally identifiable information (PII) from a Cisco BroadWorks database, log file, or a single value so that you can supply log files (or an entire database) to Cisco for investigation of various issues without exposing any sensitive customer data.
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Operation
Operation and Maintenance
Operation
Table 20: Task Automation, License Management, and User Service Pack Migration
Document Title
Description
Cisco BroadWorks Ansible Collections Use this document to learn how to use Cisco BroadWorks Ansible
and Playbooks User Guide
collections and playbooks to automate various repetitive tasks.
Cisco BroadWorks Network Function Use this document to learn about the node and license management
Manager Node and License Management functionality available to administer managed license files. Follow
Guide
the instructions of the guide to configure and deploy managed
licenses.
Cisco BroadWorks User Service Pack Use this document to learn how to use the automated batch process
Migration User Guide
to migrate users from one set of services or service packs to another.
Client Documentation
Administration
Table 21: Administration Guides
Document Title
Description
Cisco BroadWorks Deployment Studio Administration Guide
Use this document is to assist you with the installation and maintenance of Cisco BroadWorks Deployment Studio, for the purposes of deploying Cisco BroadWorks client applications to end users. Note that the link provided here is for the Release 24.0 document as there were no changes for Release 25.0.
Cisco BroadWorks Hosted Thin Use this document is to assist you with the installation, customization,
Call Center Agent/Supervisor
and maintenance of Cisco BroadWorks Hosted Thin Call Center.
Configuration and Administration
Guide
Cisco BroadWorks Hosted Thin Use this document is to assist you with the installation, customization, Receptionist Agent/Supervisor and maintenance of Cisco BroadWorks Hosted Thin Receptionist. Configuration and Administration Guide
User
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Operation and Maintenance
Client Documentation
Table 22: User Guides
Document Title
Description
Cisco BroadWorks Deployment Studio User Guide
Refer to this guide for general information on using Deployment Studio to customize a Cisco BroadWorks client application. In addition, for Software as a Service (SaaS) applications, such as Hosted Thin Call Center and Hosted Thin Receptionist, follow the detailed instructions on deploying customized application profiles. Note that the link provided here is for the Release 24.0 document as there were no changes for Release 25.0.
Cisco BroadWorks Hosted Thin Use this document to learn about the features, interface, dialogs, and
Call Center Agent/Supervisor User services provided by the Call Center client application. Follow the details
Guide
to use the Call Center features and services for agents and supervisors.
Cisco BroadWorks Hosted Thin Receptionist User Guide
Use this document to learn about the features, interface, dialogs, and services provided by the Receptionist client application. Follow the detailed procedures to use the application’s features and services.
Cisco BroadWorks Hosted Thin Use this document as a reminder of the steps to follow to perform the Call Center Quick Reference Guide different tasks of the Call Center client.
Cisco BroadWorks Hosted Thin Receptionist Quick Reference Guide
Use this document as a reminder of the steps to follow to perform the different tasks of the Receptionist client.
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Client Documentation
Operation and Maintenance
Cisco BroadWorks Documentation Guide Release 26 26
5 C H A P T E R
Reference
· Technical References, on page 27 · Interworking, on page 28 · Compatibility, on page 29 · Platform Quick Reference Guides, on page 30
Technical References
Table 23: Technical and Product Information
Document Title
Description
Cisco BroadWorks Feature Overview (All Releases)
Use this document to view the description of all Cisco BroadWorks features. This document provides links to the individual feature description documents.
Cisco BroadWorks Feature Overview (Release 25 and Later Only)
Use this document to view the description of the features added to Cisco BroadWorks in Release 25. This document provides links to the individual feature description documents.
Cisco BroadWorks Functional Summary
Use this document to view the capabilities, features, and services added to Cisco BroadWorks in the current release including the interface changes introduced by these capabilities.
Cisco BroadWorks Interface Impact Use this document as a quick reference to see how each feature in the
Summary
Cisco BroadWorks release affects each of the external interfaces.
Cisco BroadWorks Server Security Use this document as an overview of the required protocols for Cisco
Guide
BroadWorks, the ports that they use, and the Server Access Control
Lists (ACLs) and firewalls used to restrict access to servers so that they
can only access required ports.
Cisco BroadWorks System
Use this document as a guide as to which measurements that should be
Performance Monitoring Guide gathered to monitor the performance of a Cisco BroadWorks system.
Cisco BroadWorks Redundancy Use this document to view the configuration requirements for deploying
Guide
a redundancy solution for Cisco BroadWorks.
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Interworking
Reference
Document Title
Description
Cisco BroadWorks Service Guide Use this document as an overview of all the services provided by Cisco BroadWorks.
Cisco BroadWorks Service Interaction Guide
Use this document to view the interactions between the different user services provided by Cisco BroadWorks.
Cisco BroadWorks Network Function Manager Virtualized Network Function Lifecycle Management Guide
Use this document to view how some of the VNF Manager functions are implemented by the Cisco BroadWorks Network Function Manager (NFM) and how they can be used to perform VNF lifecycle management.
Interworking
Table 24: Development and Interworking Guides
Document Title
Description
Cisco BroadWorks VoiceXML and Use this document as a reference for writing VoiceXML or CCXML
CCXML Developer’s Guide
scripts that run on a Cisco BroadWorks Media Server.
Cisco BroadWorks Announcement Use this guide to configure languages and tones for Cisco BroadWorks
Guide
announcements.
Cisco BroadWorks Application Use this document to learn about the identity-related configuration and
Server Identity Guide
handling on the Cisco BroadWorks Application Server.
Cisco BroadWorks Application Use this document to execute call-processing simulations to better Server VTR Administration Guide understand and test various configurations using the Verify Translation
and Routing (VTR) diagnostic tool.
Cisco BroadWorks Call Recording Use this document to learn about and configure the Cisco BroadWorks
Guide
Call Recording Interface.
Cisco BroadWorks Call Recording Use this document to learn about and configure the Cisco BroadWorks
on XS-TAS Guide
Call Recording Interface in an Execution Server Telephony Application
Server (XS-TAS) deployment.
.
Cisco BroadWorks External
Use this document to learn how to use the External Emergency Number
Emergency Number SOAP Query Simple Object Access Protocol (SOAP) Query Interface to make the
Interface Specification Guide
Cisco BroadWorks Application Server query a third-party server to
translate an emergency number, such as 911, into a routable number.
Cisco BroadWorks MGCP Access Use this document to learn how to use the Media Gateway Control
Interface Interworking Guide
Protocol (MGCP) interface to communicate between Cisco BroadWorks
Application Servers and partner MGCP access devices.
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Reference
Compatibility
Document Title
Description
Cisco BroadWorks SIP Access Interface Interworking Guide
Use this document to learn how to use the Cisco BroadWorks Application Server access interface to communicate between the Cisco BroadWorks Application Server and partner access devices including SIP phones, SIP access gateways, SIP trunking gateways, and so on.
Cisco BroadWorks SIP External Voice Mail Support Interworking Guide
Use this document to view end-to-end call flow examples for typical voice messaging scenarios. This document is a supplement to the Cisco BroadWorks SIP Access Interworking Guide for partners and operators who want to interface external voice mail/messaging platforms with Cisco BroadWorks.
Cisco BroadWorks SIP Network Interface Interworking Guide
Use this document to learn how to use the SIP interface to communicate between Cisco BroadWorks servers and partner network elements, including Application Servers, softswitches, Network Servers, SIP proxies, and so on.
Cisco BroadWorks Treatment Guide
Use this document to learn about the system-default treatments used by Cisco BroadWorks and how to configure the system to modify certain aspects of these treatments to provide better feedback to callers, to enhance interoperability with other vendor equipment, or to obtain more specific information in call detail records.
Cisco BroadWorks Network Function Manager Network Monitoring Guide
Use this document to learn how the Network Monitoring application integrates in the Cisco BroadWorks Network Function Manager (NFM) and how it bridges the rest of the Network Function Manager functions with the Network Monitoring Console.
Compatibility
Table 25: Interoperability Test Plans
Document Title
Description
Cisco BroadWorks Device Management Use this document to integrate SIP access devices with the Cisco
Interoperability Test Plan
BroadWorks Device Management feature.
Cisco BroadWorks IMS ISC Interoperability Test Plan
Use this document to validate the functional interoperability between the Cisco BroadWorks Application Server and a Serving Call Session Control Function (S-CSCF) over the IP Multimedia Subsystem (IMS) Service Control (ISC) interface by exercising a comprehensive cross section of Cisco BroadWorks features in an IMS configuration.
Cisco BroadWorks Ro Interface Interoperability Test Plan
Use this document to validate basic interoperability between Cisco BroadWorks and an Online Charging System (OCS) using the Diameter interface, known in IMS as the Ro reference point.
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Platform Quick Reference Guides
Reference
Document Title Cisco BroadWorks SIP Access Device Interoperability Test Plan
Cisco BroadWorks SIP Phone Interoperability Test Plan
Cisco BroadWorks VoLTE UE Interoperability Test Plan
Description
Use this document to validate SIP interoperability between Cisco BroadWorks and SIP access devices such as access gateways, IADs, SIP MTAs, ATAs, and so on.
Use this document to validate SIP interoperability between Cisco BroadWorks and SIP phones or soft clients. Completion of the test plan validates the SIP interface with Cisco BroadWorks and meets a prerequisite for Cisco BroadCloud integration.
Use this document to validate SIP interoperability between Cisco BroadWorks and Voice over Long Term Evolution User Equipment (VoLTE UE) via IP Multimedia Subsystem Core Network (IMS CN). This includes service invocation occurring on the IMS Service Control (ISC) interface and the Gm interface.
Platform Quick Reference Guides
Table 26: Quick Reference Guides
Document Title
Description
Cisco BroadWorks Auto Attendant Use this document to learn how to plan, define, and test your automated Basic Quick Reference Guide receptionist, using the Cisco BroadWorks Auto Attendant – Basic service.
Cisco BroadWorks Auto Attendant Use this document to learn how to plan, define, and test your automated Standard Quick Reference Guide receptionist, using the Cisco BroadWorks Auto Attendant – Standard
service.
Cisco BroadWorks Anywhere Quick Reference Guide
Use this document to learn how to use the BroadWorks Anywhere service once it is set up by the office administrator. Follow the provided procedures to use the different BroadWorks Anywhere functions.
Cisco BroadWorks Group Voice Portal Quick Reference Guide
Use this document to get a quick overview of the Cisco BroadWorks group voice portal and learn how to set up the voice portal for your organization. Follow the step-by-step procedures to configure the greetings, set passcode rules, and customize voice portal menus.
Cisco BroadWorks Login Functions Use this document to learn how to set-up your access to Cisco
Quick Reference Guide
BroadWorks, such as logging in and out, adding Cisco BroadWorks to
your “Favorites”, or auto-starting Cisco BroadWorks web portal.
Cisco BroadWorks Meet-Me Conferencing Quick Reference Guide
Use this document to learn how to use the Cisco BroadWorks Meet-Me Conferencing service to organize, configure, moderate, and record conferences, as well as participate in conferences organized by others.
Cisco BroadWorks Paging Quick Use this document to learn how to set up a paging system for your
Reference Guide
organization in Cisco BroadWorks.
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Reference
Platform Quick Reference Guides
Document Title
Description
Cisco BroadWorks Personal Voice Use this document to learn how to use your personal voice portal to Portal Quick Reference Guide listen to your messages, leave messages to others, and record
personalized greetings.
Cisco BroadWorks Special Calling Use this document to view all the Cisco BroadWorks features available Features Quick Reference Guide using feature access codes (FAC). Follow the step-by-step procedures
to use the features.
Cisco BroadWorks Documentation Guide Release 26 31
Platform Quick Reference Guides
Reference
Cisco BroadWorks Documentation Guide Release 26 32
Documents / Resources
 |
CISCO BroadWorks Documentation [pdf] User Guide BroadWorks Documentation, BroadWorks, Documentation |