ZEBRA KC50 Series Kiosk Computer User Guide

Ensure that the device is used in compliance with Zebra Technologies Corporation regulations and guidelines. Use only approved accessories and avoid charging damp or wet devices.

Regulatory Markings:

Refer to the Declaration of Conformity (DoC) for specific regulatory markings applicable to your device. The DoC can be found at zebra.com/doc.

Health and Safety Recommendations:

Follow good ergonomic practices to prevent injury. Consult with your Health and Safety Manager to ensure compliance with safety programs.

RF Exposure Guidelines:

Operate the device as per supplied instructions. Use Zebra approved accessories to ensure RF exposure compliance. Avoid third-party accessories that may not comply with safety standards.

Power Supply:

For KC50A22/KC50A15 models, use an approved external power supply or Power over Ethernet (PoE) source. Only use Zebra approved power supplies to avoid electrical hazards and maintain device approvals.

Marking and European Economic Area (EEA) Compliance:

Zebra declares compliance with Directives 2014/53/EU and 2011/65/EU. Refer to the EU Declaration of Conformity for any radio operation limitations within EEA countries.

FAQ

Q: Can I charge the device with any power supply?
- A: No, only use Zebra approved power supplies to prevent risks of electrical hazards and maintain device approvals.
Q: Are third-party accessories safe to use with the device?
- A: It is recommended to use only Zebra approved accessories to ensure RF exposure compliance and safety standards.

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Regulatory Information

This device is approved under Zebra Technologies Corporation.
This guide applies to the following model numbers:
· KC50A15
· KC50E15
· KC50A22
· KC50E22

All Zebra devices are designed to be compliant with the rules and regulations in the locations they are sold and will be labeled as required.
Any changes or modifications to Zebra equipment not expressly approved by Zebra could void the user’s authority to operate the equipment.
Declared maximum operating temperature: 40°C

CAUTION: Only use Zebra approved and NRTL-certified accessories, battery packs, and battery chargers. Do NOT attempt to charge damp/wet mobile computers, printers or batteries. All components must be dry before connecting to an external power source.

Bluetooth® Wireless Technology
This is an approved Bluetooth® product. For more information on the Bluetooth SIG listing, please visit bluetooth.com.
Regulatory Markings
Regulatory markings subject to certification are applied to the device. Refer to the Declaration of Conformity (DoC) for details of other country markings. The DOC is available at: zebra.com/doc.
The regulatory marks specific to this device (including FCC and ISED) are available on the screen of the device by following these instructions:
Go to Settings > Regulatory. · Read these instructions carefully. · Keep these instructions for later reference. · All cautions and warnings should be followed. · For indoor use only.

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.

· For use with ITE information technology equipment. · Do not defeat the safety purpose of grounding type plug. Use the supplied power supply cord only in
combination with an earthed socket outlet.
· The socket outlet should be located near the equipment and be easily accessible. · Protect the power cord from being walked on or pinched. · Users should not open the equipment due to the risk of electrical shock. · Protect equipment from humidity. · Disconnect equipment from socket outlet before cleaning. Do not use any liquid or aerosol cleaner. Use
only a dampened cloth.
· Equipment should be placed on a reliable surface. A drop or fall could cause damage. · If the equipment is not used for long time, disconnect the equipment from socket outlet to avoid being
damaged by voltage transients.
· The maximum operating altitude is 5000m. · An approved power cord greater or equal to H03VV-F, 3G, 0.75mm2 must be used. · Product information for COMMISSION REGULATION (EU 2019/1782):

Information published

· Manufacturer

HUIZHOU SANHUA INDUSTRIAL CO., LTD. ZONE 14, Huizhou

Zhongkai Hi-Tech Development Zone, Huizhou, Guangdong 516001, P.R. China.

· model

PS000088A01

· Input voltage

100-240V AC

· Input AC frequency

50/60Hz

· Output voltage

24V

· Output current

3.25 A

· Output power

78W

· Average active efficiency

88%

· Efficiency at low load (10%)

80%

· No-load power consumption 0.21W

Health and Safety Recommendations

Ergonomic Recommendations
In order to avoid or minimize the potential risk of ergonomic injury, always follow good ergonomic workplace practices. Consult with your local Health and Safety Manager to ensure that you are adhering to your company’s safety programs to prevent employee injury.

RF Exposure Guidelines

Safety Information

Reducing RF Exposure Use Properly
Only operate the device in accordance with the instructions supplied.
The device complies with internationally recognized standards covering human exposure to electromagnetic fields. For information on international human exposure to electromagnetic fields, refer to the Zebra Declaration of Conformity (DoC) at zebra.com/doc.
Use only Zebra tested and approved headset, belt-clips, holsters, and similar accessories to ensure RF exposure compliance. If applicable, follow the instructions for use as detailed in the accessory guide.
The use of third-party belt clips, holsters, and similar accessories may not comply with RF exposure compliance requirements and should be avoided.

For further information on the safety of RF energy from wireless devices, refer to RF exposure and assessment standards section at zebra.com/responsibility.

Power Supply

KC50A22/KC50A15 only: This device may be powered by either an external power supply or Power over Ethernet (PoE) 802.3af or 802.3at power source. Ensure the applicable instructions are followed.
WARNING ELECTRICAL SHOCK: Use only a Zebra approved, Certified ITE [LPS] power supply with appropriate electrical ratings. Use of alternative power supply will invalidate any approvals given to this unit and may be dangerous.
Marking and European Economic Area (EEA)

Statement of Compliance

Zebra hereby declares that this radio equipment is in compliance with Directives 2014/53/EU and 2011/65/EU. Any radio operation limitations within EEA countries are identified in Appendix A of EU Declaration of Conformity. The full text of the EU Declaration of Conformity is available at zebra.com/doc.
Environmental Compliance
For compliance declarations, recycling information, and materials used for products and packaging please visit zebra.com/environment. EU Importer : Zebra Technologies B.V Address: Mercurius 12, 8448 GX Heerenveen, Netherlands
Waste Electrical and Electronic Equipment (WEEE)
For EU and UK Customers: For products at the end of their life, please refer to recycling/disposal advice at zebra.com/weee.

FCC STATEMENT

United States and Canada Regulatory
Radio Frequency Interference Notices

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received including interference that may cause undesired operation.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Requirements – FCC and ISED

The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated in compliance with the FCC RF emission guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of fcc.gov/oet/ea/fccid.
To satisfy RF exposure requirements, this device has been tested and meets acceptable SAR limits at 0 cm based on foreseeable operational conditions.
11 Co-located Statement
To comply with FCC RF exposure compliance requirement, the antenna used for this transmitter must not be co-located (within 20 cm) or operating in conjunction with any other transmitter/antenna except those already approved in this filling.
Note 1: “Exceeding 0.1 wt%” and “exceeding 0.01 wt%” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. Note 2: “O” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. Note 3: The ” – ” indicates that the restricted substance corresponds to the exemption.

United Kingdom

Statement of Compliance

Zebra hereby declares that this radio equipment is in compliance with the Radio Equipment Regulations 2017 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. Any radio operation limitations within UK are identified in Appendix A of UK Declaration of Conformity. The full text of the UK Declaration of Conformity is available at: zebra.com/doc. UK Importer: Zebra Technologies Europe Limited Address: Dukes Meadow, Millboard Rd, Bourne End, Buckinghamshire, SL8 5XF

Getting Started

This section provides information to get the device set up and running for the first time.

Unpacking the Device

Unpack the device and examine the contents before setting up the device.

1. Carefully remove the computer from the box.
2. Verify the following items are in the box:
• KC50
• Bags containing two back covers
• Bag containing four M4 screws and a size 3 hex key
• Regulatory guide
3. Inspect the equipment for any damage. If any equipment is missing or damaged, contact the Global Customer Support Center immediately.

IMPORTANT: Leave the protective film that covers the screen on the device until it is mounted/ installed

Device Features

This section lists the features of the device.
Figure 1 Front View Features

Table 2 Front View Features

Number / Item / Description

1 Touchscreen / Displays all information needed to operate the device.
2 NFC antenna / Provides communication with other NFC-enabled devices.
3 Main microphone / Use for communications in Handset mode.
4 Front camera / Captures photos, videos, and STAGENOW barcode data.

Figure 2 Rear View with Back Covers Removed Features

Table 3 Rear View Features

Number / Item / Description

1 Power LED Indicates device power status.
2 Power button Wakes the device.
3 Volume up button Increases device volume (programmable).
4 Volume down button Decreases device volume (programmable).
5 Accessory port cover Protects the accessory port from dust/debris (removable).
6 Speaker Provides audio output.
7 VESA-compliant mounting inserts M4 threaded inserts – 100 mm (3.94 in.) and 75 mm (2.95 in.) squares.
8 Rear microphone Used for noise cancellation.
9 microSD slot (bottom) and GPIO port (top)
The microSD slot holds a mircoSD card for additional storage capacity.
NOTE: The GPIO port is reserved for future use.
10 USB-A port USB-A input
11 USB-C display port Provides display information to a secondary screen such as the TD50.
12 DC power port DC power supply.
13 Ethernet port Accepts an RJ45 connector.

Connecting a DC Power Supply and Powering on the Device

The KC50 Kiosk computer requires an external power supply with either a DC line or Ethernet cable.
IMPORTANT: If you are using an SC-2000 stand, refer to the SC-2000 Installation Guide to connect the power supply.

1. Connect the DC line to the power port of the device (1).
2. Connect the DC line cord to the power adapter (2).
3. Connect the AC line cord to a power supply (3).
The device turns on when connected to a power supply.
4. Place the cover backs onto the device and press firmly until they click into place.
NOTE: Insert the cover marked 1 on the side of the device marked 1. Insert the cover marked 2 on the side of the device marked 2.

Turning off the Device

This section describes how to turn off the device.

1. Press and hold the Power button until the menu appears.
2. Touch Power off.

Turning off the Display

Press and release the Power button to turn off the display.

Using the Device

This section explains how to use the device.

Waking the Device

The device goes into Sleep mode when you press the power button or after a period of inactivity (set in the Display settings window).

1. To wake the device from Sleep mode, press Power.
If a screen lock is enabled, the lock screen displays. Otherwise, the Home screen displays.
2. Swipe the screen to unlock.
• If the screen option is set to Swipe, the Home screen displays.
• If the either the PIN or Password screen unlock feature is enabled, a prompt displays. Enter the PIN or password to unlock the device and move to the Home screen.
• If the Pattern screen unlock feature is enabled, the Pattern screen displays. Swipe the correct pattern between the dots to unlock the device and move to the Home screen.

NOTE: If you enter the PIN, password, or pattern incorrectly five times, you must wait 30 seconds before trying again. If you forget the PIN, password or pattern, contact your system administrator.

Home Screen

Turn on the device to display the Home screen. Depending on how your system administrator configured your device, your Home screen may appear differently than the graphics in this section. After the device goes into Sleep mode, the Home screen turns off. Touch the screen and swipe to wake up the device. The Home screen provides four additional screens to place widgets and shortcuts. Touch and hold an icon, and move it for the option to place icon to place the icon on one of the other screens. Swipe the Home screen left or right to view the additional screens.

Status Bar

The Status bar displays the time, notification icons (left side), and status icons (right side).
If there are more notifications than can fit in the Status bar, a dot displays, indicating that more notifications exist. Swipe down from the Status bar to open the Notification panel and view all notifications and status.

Figure 4 Notifications and Status Icons

1 Notification icons
2 Status icons

Notification Icons

Notification icons indicate app events and messages.

Table 4 Notification Icons

Icon Description

More notifications are available for viewing.
Data is synching.
Indicates an upcoming event.
An Open Wi-Fi network is available. The device is not connected to it.
Audio is playing.
A problem with sign-in or sync has occurred.
The device is uploading data.
Animated: the device is downloading data. Static: the download is complete.
The device is connected to or disconnected from a virtual private network (VPN).
Preparing internal storage by checking it for errors.
USB debugging is enabled on the device.
A wired headset with a boom module is connected to the device.
A wired headset without a boom module is connected to the device.
The RxLogger app is running.
A Bluetooth scanner is connected to the device.
A ring scanner is connected to the device in HID mode.
A device is connected via USB cable.

Status Icons

Status icons display system information for the device.

Table 5 Status Icons

Icon Description
Alarm is active.
All sounds, except media and alarms, are muted. Vibrate mode is active.
All sounds except media and alarms are muted.
Do Not Disturb mode active.
Airplane Mode is active. All radios are turned off.
Bluetooth is on.
Connected to a Bluetooth device.
Connected to a Wi-Fi network. Indicates the Wi-Fi version number.
Not connected to a Wi-Fi network or no Wi-Fi signal.
Connected to an Ethernet network.
Speakerphone enabled.
Indicates that a BT headset is connected to the device

Managing Notifications

Notification icons report the arrival of new messages, calendar events, alarms, and ongoing events. When a notification occurs, an icon appears in the Status bar with a brief description.

• To view a list of all notifications, open the Notification panel by dragging the Status bar down from the top of the screen.
• To respond to a notification, open the Notification panel and then touch a notification. The Notification panel closes and the corresponding app opens.
• To manage recent or frequently used notifications, open the Notification panel and then touch Manage notifications. Touch the toggle switch next to an app to turn off all notifications, or touch an app for more notification options.
• To clear all notifications, open the Notification panel and then touch Clear all. All event-based notifications are removed. Ongoing notifications remain in the list.
• To close the Notification panel, swipe the Notification panel up.

Opening the Quick Access Panel

Use the Quick Access panel to access frequently used settings (for example, Internet settings).

NOTE: Not all icons are pictured. Icons may vary.
• If the device is locked, press the power button and swipe down once.
• If the device is unlocked, swipe down once.
• If the Notification panel is open, swipe down from the Quick Settings bar.

Quick Access Panel Icons

The Quick Access panel icons indicate frequently used settings (for example, Internet settings).

Table 6 Quick Access Panel Icons

Icon Description

Display brightness- Use the slider to decrease or increase the brightness of the screen.
Internet/Wi-Fi network- Turn Wi-Fi on or off. To open Wi-Fi settings, touch the Wi-Fi network name.
Bluetooth settings- Turn Bluetooth on or off. To open Bluetooth settings, touch Bluetooth.
Color inversion- Invert the display colors.
Do not disturb- Control how and when to receive notifications.
Airplane mode- Turn Airplane mode on or off. When Airplane mode is on the device does not connect to Wi-Fi or Bluetooth.
Auto-rotate- Lock the device’s orientation in portrait or landscape mode or set to automatically rotate.
Data Saver- Turn on to prevent some apps from sending or receiving data in the background.
Night Light- Tint the screen amber to make it easier to look at the screen in dim light. Set Night Light to turn on automatically from sunset to sunrise, or at other times.
Screen Cast- Share phone content on Chromecast or a television with Chromecast built-in. On the Cast screen, check the “enable wireless display” option, and then touch “cast screen” to display a list of devices. Touch a device in the list to begin casting.
Dark Theme- Toggles dark theme on and off. Dark themes reduce the luminance emitted by the screen while meeting minimum color contrast ratios. It helps improve visual ergonomics by reducing eye strain, adjusting brightness to current lighting conditions, and facilitating screen use in dark
environments while conserving battery power.
Focus mode- Turn on to pause distracting apps. To open Focus mode
settings, touch and hold.
Bedtime mode- Turn grayscale on and off. Grayscale turns the screen black
and white, reducing phone distractions and improving battery life.
Screen Record- Makes a video recording of everything that happens on the
screen, with options to include audio and screen touches.
NFC- Enable or disable NFC communication.
Calculator- Open the calculator app.
Alarm- Opens the Alarm app.
Scan QR code- Opens the camera app for QR code reading.
Color correction- Enable to help your device compensate for color blindness.
Live caption- Enables captions to appear for any media playing, regardless of the device’s volume level.
Nearby Share- Helps find and interact with services and devices close to the device.
RXLogger- Report an issue.

Editing the Quick Access Tiles
You can change which Quick Access tiles appear at the top of the Quick Access panel.

• Open the Quick Access panel.
• Pull down on the notifications bar to minimize it.
• Touch to edit, add, or remove settings tiles.

Waking the Device

The device goes into Sleep mode when you press the power button or after a period of inactivity (set in the Display settings window).

NOTE: If you enter the PIN, password, or pattern incorrectly five times, you must wait 30 seconds before trying again. If you forget the PIN, password or pattern, contact your system administrator.

USB Communication

When connecting the device to a host computer, follow the host computer’s instructions for connecting and disconnecting USB devices to avoid damaging or corrupting files.
NOTE: If moisture is in the USB port, disconnect the USB-C cable immediately.

Transferring Files

Use the Transfer files option to copy files between the device and host computer.

1. Connect the device to a host device using a USB accessory.
2. On the device, open Settings > Connected Devices > USB.
• To transfer files, touch File Transfer.
• To transfer photos, touch PTP.
3. On the host device, open a file explorer application.
4. Locate the device in the file explorer.
5. Open the microSD card or internal storage folder.
6. Copy files between the devices as required.

Warranty

For the complete Zebra hardware product warranty statement, go to: zebra.com/warranty.

Service Information

Before you use the unit, it must be configured to operate in your facility’s network and run your applications. If you have a problem running your unit or using your equipment, contact your facility’s Technical or System Support. If there is a problem with the equipment, they will contact Zebra support at zebra.com/support. For the latest version of the guide go to: zebra.com/support.

Software Support

Zebra wants to ensure that customers have the latest entitled software at the time of device purchase in order to keep the device operating at peak performance levels. To confirm that your Zebra device has the latest entitled software available at the time of purchase, go to zebra.com/support. Check for the latest software from Support > Products, or search for the device and select Support > Software Downloads. If your device does not have the latest entitled software as of your device purchase date, e-mail Zebra at entitlementservices@zebra.com and ensure you include the following essential device information: · Model number · Serial number · Proof of purchase · Title of the software download you are requesting. If it is determined by Zebra that your device is entitled to the latest version of software, as of the date you purchased your device, you will receive an e-mail containing a link directing you to a Zebra Web site to download the appropriate software.

Product Support Information

· For information on using this product, see the User Guide at zebra.com/kc50-info. · To find quick answers to known product behaviors, access our knowledge articles at supportcommunity.zebra.com/s/knowledge-base. · Ask your questions in our Support community at supportcommunity.zebra.com.

Download product manuals, drivers, software, and view how-to videos at zebra.com/support. · To request a repair for your product, go to zebra.com/repair.
Patent Information
To view Zebra patents, go to ip.zebra.com.

Documents / Resources

ZEBRA KC50 Series Kiosk Computer [pdf] User Guide
KC50E22, KC50E15, KC50A22, KC50A15, KC50 Series Kiosk Computer, KC50 Series, Kiosk Computer, Computer

References

User Manual

ZEBRA KC50 Series Kiosk Computer

Product Specifications

Product Usage Instructions

FAQ