SOLAXPOWER P50B100 off Grid Per MPPT
Product Specifications
- Brand: Solax
- Model: ESS-Aelio
- Manufacturer: SolaX Power Network Technology (Zhejiang) Co., Ltd.
- Warranty Period: 1.5 years for product warranty, 10 years for performance warranty of specific components, 2 years for limited accessories warranty
- Location: Lv 9, Lotus Business Center North Building, 333 Lianhua St, Xihu District, Hangzhou, Zhejiang Province, 310063, China
Product Information
Warranty Products:
- This warranty applies to ESS-Aelio of Solax manufactured and supplied directly by Solax or authorized partners. External and ancillary parts installed by third parties are not covered.
Warranty Period:
- The warranty includes 1.5 years of product warranty, 10 years of performance warranty for specific components, and 2 years of limited accessories warranty. The warranty period starts from the date of installation or 9 months after production.
Performance Warranty of Battery:
- The performance warranty of the battery is covered under the terms and conditions specified in the warranty document.
Extend Additional Batteries:
- To add extra batteries within a year after installation, follow the Battery Extension SOP provided by Solax Power.
- Ensure all batteries are at the same voltage level before extending the system. Register the additional batteries on the warranty registration page on the website.
FAQ
- Q: Where can I find the warranty registration page?
- A: The warranty registration page can be accessed on the official Solax Power website under the Warranty Registration section.
- Q: What is the geographical scope of the warranty?
- A: The geographical scope of the warranty is specified in the warranty terms and conditions document provided by Solax.
“`
WARRANTY
WARRANTY TERMS & CONDITIONS OF ESSAELIO
ABSTRACT
This document described details of warranty terms and conditions of Solax brand Inverters and accessories which sold and installed from the date 1st Jan 2024. For any other Inverters or accessories that sold or installed before the date, please refer to previous version of warranty documents accordingly.
Catalogue
1. Warranty Products 2. Warranty Period 3. Performance Warranty of battery 4. Extend additional batteries 5. Warranty Claim Procedure 6. Warranty Terms 7. Transportations costs 8. Warranty Registration 9. Warranty Extension 10. Warranty Limitations 11. Service after Warranty Expiration 12. Geographical Scope
* This warranty is valid from 1st Jan 2024. (V1.5)
Lv 9, Lotus Business Center North Building, 333 Lianhua St, Xihu District, Hangzhou, Zhejiang Province, 310063, China. Tel: +86 0571 56260011 Email: sales@solaxpower.com
Warranty Terms & Conditions
Solax Products are manufactured by SolaX Power Network Technology (Zhejiang) Co., Ltd. The company (hereinafter referred to as Solax) provides the following warranty to the purchaser (the customer) of the products. (Here, the customer is deemed to be the owner of the installed inverters/products at first sale).
This *Limited Manufacturer Warranty is applicable for ESS-Aelio, which sold and installed from 1st Jan 2024.
1. Warranty Products
This warranty applies exclusively to ESS-Aelio of Solax manufactured and supplied either directly by Solax or through authorized partners (distributors) of Solax. All external and ancillary parts and units (eg. Monitoring/Comm devices, batteries, hardware/software controllers etc) installed with inverters by thirdparties are excluded from the warranty.
2. Warranty Period
Solax warrants that, subject to the exclusions and limitations set out below, the Solax ESS-Aelio Energy Storage system, comes with the Manufacturer’s warranty which includes 1).5 years of product warranty: Solax warrants that the X3-Aelio will be free of defects caused by improper workmanship or defective materials.
Note:
If an inverter connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty ;
2).10 years of Performance warranty for the TP-HR140 and T-BAT BMS. 3).5 years of product warranty: Solax warrants that the control cabinet will be free of defects caused by improper workmanship or defective materials.
4).2 years limited accessories warranty for UPS, EMS, Display screen, Switch and the air-conditioning unit.
Note:
Warranty Period starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production;
3. Performance Warranty of battery
Solax warrants and represents that the product retains at least 70% of Nominal Energy for either 120 months after the commissioning date or for a minimum Energy Throughput as 87.7 MWh (which is equivalent to 8000 full cycles)whichever comes first, when the battery system is operated under a normal use followed by the specification and the manual provided by Solax. The product DoD is 90% and during warranty period, it can safely operate at the range of this DoD. The term “Nominal Energy” herein means the initially rated capacity of the product as indicated on the label of the products. The precondition warranty shall be as follows:
* This warranty is valid from 1st Jan 2024. (V1.5)
For Capacity measurement conditions:90% DOD, Initial battery temperature from BMS: 25-30°C, charge/discharge rate of 0.2 C.
4. Extend additional batteries
It is suggested to add extra batteries to the existing system within 1 year after the installation. Before extending the system, electrician shall follow every step on the Battery Extension SOP provided by Solax Power to ensure the batteries are at the same voltage level. And the warranty information can be added on the warranty registration session on the website.
5. Warranty Claim Procedure
For the claimant, please contact the local distributor where the product was purchased, or the installer who installed the inverter, they will contact with Solax if necessary. If the claimant was unable to obtain service from them, or was NOT satisfied with their service, the claimant can escalate their service request by contacting with Solax service team (service.global@solaxpower.com ) or contacting via Solax official website https://www.solaxpower.com/contact/accordingly.
Please note, in order to deliver a friendly and timely service, Solax cooperates with several distributors and installers all over the world. As such, please treat them as the default service channel of Solax and use these service channels to make your warranty claim; Solax will support and audit service channels to ensure good service to customers.
For a warranty claim, the following information needs to be provided:
1). Contact information of claimant, including name of the person, phone number, email address and shipment address.
2). Information regarding all defective product(s), including product(s) model(s), serial number(s), installation date and failure date. Any claims shall be made within one month of failure date to be considered under the warranty.
3). Installation information, including brand, model, and number of PV panels; if the defective product is an energy storage system, the brand and model of batteries are also needed.
4). Error message on LCD screen (if applicable) and additional information regarding the fault/error.
5). Description of actions taken before the failure and detailed information of previous claims (if applicable)
Solax may arrange an on-site inspection to find out the root of the faults. The claimant is responsible for granting access, making time, and ensuring the safety of the inspection by a technician from Solax or an authorized third-party company. Solax reserves the right not to enter the site should the Solax technician consider it unsafe to do so.
While we processing the replacement action, the following information needs to be provided:
A completed warranty claim form (Solax RMA form); A copy of your original invoice, receipt, commissioning report, or any other document which can
prove the purchase of the inverter or accessory and/or extended warranty, or the date of installation;
Solax reserves the right to reject the warranty claim:
If you fail to provide the above-mentioned information;
* This warranty is valid from 1st Jan 2024. (V1.5)
If the product (Solax inverter or/and accessory) is replaced without the prior consent of Solax; If the defect that is claimed is not caused by defective materials or workmanship;
Solax will seek reimbursement of all costs (labour, travel, delivery, and/or replacement units that have been sent) incurred from the claimant if the product of replacement is found to be free from defects in materials or workmanship, or the product is found not to be covered by this Limited Warranty.
If the faulty device is not returned to Solax within 6 weeks after replacement, our company reserves the right to charge based on the current market selling price of the machine.
6. Warranty Terms
Solax warrants all goods to be free from defects in materials or workmanship under normal use, and in the event of the occurrence of a defect for which Solax is responsible during the agreed warranty period, Solax will, at its discretion:
Fix the problem by updating the software or change the configurations; or Repair the defect on the premises of Solax or on the customer’s site; or Provide an equivalent substitute (repaired, refurbished, or upgraded model with at least equivalent
functions) or a new device, For every single inverter exchange case, the claimant must gather the necessary information and send the RMA report (by following Solax’s RMA template) to Solax to confirm the RMA request, prior to the inverter being exchanged;
If it is proven that the problem was caused by faulty installation, Solax reserves the right to contact the original installer and request that they provide a solution to fix the issue before Solax’s intervention and may charge the subsequent cost to the original installer if they fail to provide a proper solution to fix this issue.
7. Transportations costs
Unless there are some unique agreements signed between Solax and the customers (the distributors), the warranty covers only the cost of materials that makes the products functional.
In some cases, the claimant needs to organize the return of the allegedly defective product to Solax and should confirm with Solax for the shipment schedule in advance. As products need to be packaged in a reasonable condition, Solax suggests using packaging material that is the same size as the product package at the time of purchase. If the allegedly defective product is no damage found after checking the returned product, Solax will invoice the claimant for the replacement unit in addition to the delivery and associated service charges.
8. Warranty Registration
The direct customers who have purchased Solax products (Solax inverters and accessories) shall register these products and upload the information (such as the original purchase invoice, inverter SN, and contact information) within 90 days from the date of commissioning of the products (register online: https://www.solaxcloud.com/#/warranty ). If a customer fails to register a Solax product before the deadline, the product warranty period will be counted automatically from 9 months after the manufacturing date.
9. Warranty Extension
* This warranty is valid from 1st Jan 2024. (V1.5)
The X3-Aelio and the accessories support extended warranty ,A warranty extension can be purchased from Solax’s authorized distributors for the mentioned of products no later than 6 months after its first installation date (or 12 months after production date), or end users can purchase via Solax cloud website after finish online monitoring registration. The new warranty period of the units will automatically include the extended warranty and the remaining warranty. Solax has the rights to increase the payment standard for warranty extension or reject any application received at a later point of time.
Note: The warranty extension covers only the cost of hardware material required to get the device functioning again. It excludes any inbound/outbound transportation costs or labor costs of replacement/on-site service.
10. Warranty Limitations
This limited warranty applies to products sold and installed after date of 1st Jan 2024, and sold through Solax or authorized resellers. The defective parts or units replaced under a warranty claim become the properties of Solax, and must be returned to Solax or Authorized Cooperated Partners (distributors) for inspection with the original or equivalent packaging.
The product is not covered by warranty in the following cases:
A. The product is out of the warranty period; B. Product failure is not reported to Solax within 4 weeks of appearance; C. Failed to comply with Solax installation manual or maintenance instructions for the inverter or
accessory; D. Failed to comply with the safety rules and regulations in respect of the inverter or accessory; E. The inverter or accessory is damaged during transportation but the claimant has signed the delivery
receipt (which requests the claimant to double check the outside & inside of the package and take pictures as evidence before signing the delivery receipt); F. The replaced products have not been returned to Solax or cooperated partners (distributors) within 30 days; G. The defect is caused by improper usage of the product or failure to comply with the usage of the product for purposes other than those for which the product was designed or intended; H. The product is moved for any reason after it has been installed (regardless of whether it has been reinstalled subsequently or moved back to the same location) unless it is reinstalled at the same address by a qualified installer who has provided a test report to Solax; I.
The damage or defect is caused by lightning, flood, fire, power surge, corrosion, pest damage, actions of a third-party, or any other force majeure factors; J. The damage or defect is caused by embedded or external software or hardware (eg. the devices to control the inverters or the devices to control battery charging or discharging) from third parties without authorization (agreement in writing) from Solax; K. The product is modified or altered (including the cases in which the product series number or product label is altered, removed, or defaced); L. Flaws (eg. any external scratch or stain, or nature material wearing which does not represent a defect) that do not adversely affect the proper functioning of the inverter or accessory; M. Normal wear or tear; N. Travel and subsistence expenses as well as on-site installation, modification and normal maintenance costs; O. Duties, import/export fees or costs and other general administrative costs; P. Products purchased from nonofficial channels (eg. Not authorized distributors and their cooperated partners);
* This warranty is valid from 1st Jan 2024. (V1.5)
The substitute inverter or accessory with technical improvement may not be entirely compatible with the remaining components of the photovoltaic system. The costs incurred as a consequence will not be covered by the warranty or extended warranty. Furthermore, all other costs including but not limited to compensation from direct or indirect damages arising from the defective device or other facilities of the PV system, or loss of power generated during the product downtime are not covered by this warranty. In any other case, whether in contract, tort, or otherwise, the maximum compensation for customer losses caused by its faults shall not exceed the amount paid by the customer for the purchase of the equipment. 11. Service after Warranty Expiration For products which are out of warranty or invalidation, Solax provides an additional charge service, which includes the on-site service fee, materials fee, labor cost, and logistic fee:
On-site service fee: Travel cost and time for the technician to deliver on-site services and the cost of labor time for the technician to install, analyse, repair, test and maintain faculty products; Materials fee: Cost of replacing the parts or units or any other relevant materials; Logistic fee: Cost of delivery, including the costs of sending the defective products from end users to Solax, or/and the costs of sending the repaired products from Solax to end users; 12. Geographical Scope This Limited Warranty terms and conditions only apply for the products which are originally purchased from Solax’s authorized channels and installed in the destination defined within (refer to Commercial Contract with Solax). For any units sold for one country/region but installed in another country/region, the warranty will become invalid if there is no written confirmation/approval from Solax prior to the installation.
* This warranty is valid from 1st Jan 2024. (V1.5)
Special Point Out
Regarding HYBRID INSTALLATION
I. For Hybrid inverters installed with Triple Power batteries: The default minimum capacity is 10% (can be changed to a higher level). During night time (no PV), when the battery is discharged to the minimum capacity, usually it will go into the “Idle mode” or “Standby mode”. However, the whole hybrid system is still consuming power. Therefore, you may see that the battery capacity sometimes goes down to low than 10%. When the battery capacity is down to 5% (protection level), it will trigger a charging demand, which requests charging from grid until it goes back to the normal minimum capacity level, it may happen in the night time or during winter time when there is no enough PV production or during bad weather days. This is a normal behaviour and won’t affect the battery life. It is recommended to force charging battery from grid timely during bad weather (like continuous snowstorm, raining, cloudy days), so as to ensure that the battery won’t be fully discharged (0 capacity) under such situations.
Besides, manually switching off the whole system is a good choice as well when under such conditions. When adding a new extra battery to the existing system, it is requested that the new battery has the same capacity level with the existing battery system before it is added (pre-charge the original battery system and new battery to the full capacity, and then install them together), please check triple power battery user manual regarding this point; When charging a battery from grid, consider its self-consumption during this process. The total energy taken from grid won’t be completely the same as the total energy discharged from the battery system. Hence, the warranty claim under such conditions will not be accepted.
II. For Hybrid inverters installed in completely off-grid settings: It is requested that off-grid installation is inspected annually by a qualified electrician and recorded in form of documentationSee Table 2 for details. Failure to comply with the described requirement to maintain the equipment may invalidate any warranty claims; For better analysis and troubleshooting in case of a warranty claim, it is recommended that the customer register the inverter system online; otherwise, the customer will need to provide detailed information in Solax RMA form for the warranty claim; The load installed with an off-grid system shall be calculated on the basis of its rated power; otherwise, it may have EPS Overload fault during night time or when there is not enough production from PV and battery, especially for inductive loads. Damages to inverters caused by incorrect installation will not be covered by the warranty.
*This Limited Warranty is a basic warranty promise from Solax to the end users. In certain countries/regions, end users may
receive an additional warranty promise (should be at least equivalent to the manufacturer’s warranty) which is provided by Solax’s local distributors; should any claims arise in this respect, please direct them to the local distributor. Please note this limited warranty statement may NOT be the latest version, if any needs, please contact with Solax to get the latest version.
* This warranty is valid from 1st Jan 2024. (V1.5)
System Description
Transportation and Storage
Transportation
3.1.1 Battery Cabinet Transportation
DANGER!
• Do not disassemble the battery violently. Otherwise, it may lead to battery pack short circuit, damage to the device (leakage, rupture), fire, or explosion.
WARNING!
• Hold the handles on the device or put your hands underneath the device to move or lift, and do not hold the handles on the parts installed in it.
• Strictly follow the document to carry or move the battery pack. Ensure that the device is correctly placed. Do not place a battery upside down or vertically, lay it on one side, or tilt it. And keep away from rain and water.
General requirements are shown as follows:
• Please pay attention to the signs on the package.
• To prevent injury from oversize loads, assess the device you’re about to lift before you start lifting.
If more than 2 people lift a device, reasonably arrange to have a balanced weight distribution
• Wear personal protective equipment, such as, safety gloves, safety boots, etc., to prevent needless injuries when lifting devices with bare hands.
• Know the right body posture to prevent personal injuries when lifting devices, for instance, bend at your knees, not at your waist or back, and do not twist your back.
Hold the handles on the device or put your hands underneath the device to move or lift, and do not hold the handles on the parts installed in it.
• To prevent injuries, do not quickly lift the heavy device above the waist.
• To prevent scratches and dents, or damage to components and cables, avoid impact and falling when moving.
• Be aware of workbenches, slopes, steps, and other places where it is easy to slip when moving devices. Ensure that the passageways are smooth, clean, and away from obstacles.
• To prevent tipover, the forklift’s forks must be placed under the load. Center the weight of the load between the forks, and adjust the forks to distribute the weight evenly. Firmly attach the loads to the forks before lifting, and arrange for people to watch for when lifting.
• Sea and road (in good condition) transports are an idea for the device instead of rail and air transports. Transport staff should do their best to avoid bumpiness and inclination as much as possible.
• The tilt angle of the cabinet must meet the requirement as shown in Figure 3-2. The angle before unpacking: a ≤ 15°; the angle after unpacking: a ≤ 15°.
The battery pack has been certified according to UN38.3: Section 38.3 of the Sixth Revised Edition of the Recommendations on the Transport of Dangerous Goods: Manual of Tests and Criteria and SN/T 0370.2-2009 Rules for the Inspection of Packaging for Export Dangerous–Part 2: Performance Test. Therefore, the battery pack is classified in Class 9.
• Relevant qualifications for transport of dangerous goods must be obtained by the forwarding agent engaged in such businesses. Do not transport it in an open trailer.
• Strictly abide by the international regulations on the transport of dangerous goods, and meet the supervision requirements stipulated by the transport authority of the departure country, transit country, and country of destination, respectively
Before transportation, check that the battery package is intact and that there is no abnormal odor, leakage, smoke, or sign of burning. Otherwise, the batteries cannot be transported.
• The packing case must be secured for transportation. Handle the case with care during loading, unloading, and transportation, and take measures to prevent moisture damage to the device during transportation.
• Handle gently when moving the battery pack to prevent bumping and damage to individuals.
• Unless otherwise specified, dangerous goods shall not be mixed with goods containing food, medicine, animal feed, or their additives in the same vehicle or container.
• Unless otherwise specified, do not transport dangerous goods together with food, medicine, animal feeds, or other additives on the same means of transport (e.g., vehicle, container).
• Before moving a faulty battery pack (with scorch, leakage, bulge, or water intrusion), insulate its positive and negative terminals, pack it, and place it in an insulated explosion-proof box as soon as possible. Record information such as the site name, address, time, and fault symptom on the box.
• Keep away from flammable material storage areas, residential areas, and other population centers (e.g., public transport, elevators) when transporting the faulty battery pack.
3.1.2 Inverter Transportation
If the inverter is not put into use immediately, the transportation and storage requirements needs to be met:
• Observe the caution signs on the packaging of inverter before transportation.
• Pay attention to the weight of inverter. Be cautious to avoid injury when carrying X3-AELIO (gross weight: 130 kg). Lifting equipment is recommended.
• The inverter with a package should be transported by forklift to the location where it needs to be placed.
Appendix
Table 2: Annual Inspection Checklist
Annual Inspection Checklist
Inspection Items
Photovoltaic module configuration, PV open circuit voltage 500V There is no deformation, corrosion, looseness, or damage to the cables and wiring terminals There is an external fan, please confirm that there is no blockage in the fan Does the EPS port output voltage meet 230V ± 10V EPS port output frequency, please check the set value. If 50HZ is set, output 50HZ ± 0.5HZ. If 60HZ is set, output 60HZ ± 0.5HZ
Is there any situation where the load cannot be carried
The battery is running normally
When connecting the Triple Power battery, it is recommended to set the min SOC of the battery to be higher than 10%
If the system is connected to lead-acid batteries, the NTC wiring should be firmly and reliably connected to the battery
Confirm compliance with printing Not involving item printing..
If so, confirm whether EPS is connected to inductive loads with high starting current, such as water pumps, fixed frequency air conditioners, motors, etc. When this type of load is started, it may cause EPS overload. It is recommended not to connect it to the EPS port Feedback to the installer for handling Due to off grid operation, if SOC min SOC, the inverter cannot enter EPS mode, and the battery needs to be charged to SOC of 31% to restore EPS output
Feedback to the installer for handling
* This warranty is valid from 1st Jan 2024. (V1.5)
Documents / Resources
 |
SOLAXPOWER P50B100 off Grid Per MPPT [pdf] Instruction Manual P50B100 off Grid Per MPPT, P50B100, off Grid Per MPPT, Grid Per MPPT, MPPT |
