Get help with error code 771
If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.
- TV: Press List on your remote to access your DVR recordings.
- Tablet or computer: Sign in to directv.com/entertainment and choose Watch Online.
- Phone: Download the DIRECTV App from the Apple App Store® or Google Play®. After you sign in, choose the option for watching on your phone.
- On demand: Go to Ch. 1000 to browse thousands of free titles or Ch. 1100 for the latest movie releases in DIRECTV CINEMA.
INSTRUCTIONS & INFO
Test receiver connections
- Check the Satellite-In (or SAT-IN) cable to make sure all connections between your receiver and the wall outlet are secure. If any adaptors are connected to the cable, check them too.
- If you have a SWiM power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.
- Wait 15 seconds, then plug it back in. Be sure not to plug the SWiM power inserter into a power outlet that can be turned off.
Learn about error 771
If you see this message, your receiver is having trouble communicating with your satellite dish, and may be interrupting your TV signal. This could be caused by severe weather or a receiver issue. Troubleshoot the issue by following the steps below.Severe Weather
The signal between your dish and the satellite might be temporarily lost due to severe weather. If you’re currently experiencing heavy rain, hail, or snow, wait for it to pass before continuing to troubleshoot.No Weather Issues
If there are no severe weather conditions in your area and you’re seeing Error 771 on all your receivers, call 888.388.4249 for assistance. If only some receivers are affected, try the following:
- Check all cable connections between your receiver and the wall outlet, starting with the Satellite In (SAT-In) connection, and make sure they’re secure. If you have any adaptors connected to the cable, check them too.
- If you have a Single Wire Multiswitch (SWM) power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet, wait 15 seconds, and plug it back in. Note: Do not plug the SWM power inserter into a power outlet that can be switched off.
- If you can easily see your satellite dish, check to see that nothing is blocking the line of sight from the dish to the sky. DO NOT climb your roof. If you can’t safely remove the obstruction, contact DirecTV to schedule a service call.
If you still see the message, call 888.388.4249 for assistance.
directtv.com/771 – directv.com/771
SPECIFICATION
| Product Specifications | Description |
|---|---|
| Product Name | DIRECTV |
| Error Code | 771 |
| Issue | Satellite dish not communicating with the satellite |
| Frequently Asked Questions | Provides information on how to watch DIRECTV during bad weather and what the Watch in Low Res option means |
| Instructions & Info | Provides steps to test receiver connections and check the satellite dish, as well as information on error code 771 |
FAQS
Error code 771 indicates that your dish is not communicating with the satellite.
You can watch DIRECTV on your TV, tablet, computer, or phone. To access your DVR recordings on TV, press List on your remote. To watch online, sign in to directv.com/entertainment. To watch on your phone, download the DIRECTV App from the Apple App Store or Google Play. You can also browse thousands of free titles on demand on Ch. 1000 or the latest movie releases in DIRECTV CINEMA on Ch. 1100.
Severe weather may interrupt the signal between your dish and the satellite. If you’re experiencing heavy rain, hail, or snow, wait for it to pass to see if that fixes the issue.
When you lose your high-definition (HD) signal, select Watch in Low Res to watch your program in standard definition. Once your HD signal comes back, press the Prev button on your remote or change back to any HD channel in the Guide.
You can troubleshoot DIRECTV error code 771 by testing your receiver connections and checking your satellite dish. Make sure all connections between your receiver and the wall outlet are secure and unplug any SWiM power inserter attached to the DIRECTV cable coming from your dish from the electrical outlet for 15 seconds. If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. If you still see the message after troubleshooting, call 888.388.4249 for assistance.
Hello, I have two days without service “no satellite signal” today this afternoon presents error code 771, the antenna does not see anything that could be interrupting the satellite signal, what should I do?
hola tengo dos dias sin servicio “sin señal satelital” hoy esta tarde presenta codigo error 771, en la antena no se ve nada que pieda estar interumpiendo la señal del satelite que debo hacer
The weather right now looks like it’s going to rain, but it hasn’t rained yesterday and today to accept your comments on the weather and error / 771 Card 000183187541 decoder 001394010746
El tiempo ahorita se ve como que va a llover, pero no ha llovido ni ayer y hoy para aceptar sus comentarios del tiempo y error /771 Tarjeta 000183187541 decodificador 001394010746
Never had these problems before AT&T purchased DirecTV.
It’s been 24 hours with interference with a light rainfall. Went through all the protocol with no results. I’m ready to drop the service.