Strategy MCE Software User Guide

Strategy MCE Software

위에view

• The Managed Cloud Enterprise service (“MCE” or “MCE Service”) is a Software-as-a-service (“SaaS”) offering that Strategy manages on its customers’ behalf in an Amazon Web Services, Microsoft Azure, or Google Cloud Platform environment that includes access to, collectively, (a) the “Cloud Platform” version of Strategy software products (an optimized version of the Strategy software platform built specifically for deployment in an Amazon Web Services, Microsoft Azure, or Google Cloud Platform environment) licensed by the customer; (b) Cloud Support, as described below; and (c) Cloud Architecture, as described below. Strategy’s SaaS delivery model is designed to allow businesses to consume the Strategy Analytics and
• Mobility platform in a single tenant architecture (unless otherwise described in AI Capabilities) without the need to deploy and manage the underlying infrastructure.
• MCE는 Microsoft Azure, Amazon에서 제공하는 클라우드 네이티브 서비스를 사용하여 분산 컴퓨팅 아키텍처를 제공합니다. Web Services or Google Cloud Platform. As this technology evolves, Strategy continually incorporates new services that allow for increased availability, security, or performance to ensure the latest architecture is available to our customers. At the core of the solution are Strategy Analytics and Mobility, a secure, scalable, and resilient business intelligence enterprise application platform.
• MCE also includes the elements needed to operate, access, and manage the intelligence architecture. Users are provisioned with their own dedicated intelligence architecture based on a reference architecture. Once provisioned, users can develop, tailor, and manage the application components to meet their respective needs. Based on this operating model, customers administer and control the Analytics and Mobility solution while Strategy maintains the supporting cloud-based infrastructure.

클라우드 지원

• As a Managed Cloud Enterprise service customer, you will receive “Cloud Application Support” (“Cloud Support”) in which our Cloud Support engineers will provide ongoing support over your MCE Service term to assist in maximizing the performance and agility—and minimizing the cost— of your Strategy Cloud Platform deployment.
• Cloud Support includes environment configuration (setting up customer accounts in a selected region and CIDR for VPC/VNETs/Subnets), enterprise data warehouse integration (including modifying the Strategy configuration for data warehouse connections and opening any connectivity for external data warehouses), authentication (SSO/OIDC), and application integration.
• Additionally, Standard Support for the Cloud Platform version of Strategy Products is provided with the licenses for such Products pursuant to your contract with Strategy and our Technical Support Policies and Procedures, except that all MCE customers are entitled to four Support Liaisons (as defined in the Technical Support Policies and Procedures). Strategy Cloud Elite Support is sold to MCE Service customers as an add-on offering to standard Cloud Support. A subscription to
• Cloud Elite Support provides MCE Service customers, among other benefits, with enhanced initial response times for P1 and P2 issues, four additional Support Liaisons (eight total), weekly case management meetings, and customizable system alerts. Strategy’s Cloud Support Offerings are detailed below in Appendix A.
• 저작권 © 2026 Strategy. 모든 권리 보유.
• 생산 ou인 경우tage issue occurs, Strategy reserves the right to fix the issue on behalf of the customer without pre-authorization. If a support issue is logged and determined through the diagnosis that the Root Cause Analysis (RCA) indicates the stated issue is due to a customer-specific customization of the Strategy application, the Cloud Support team will provide the customer with available options to resolve the issue. These solutions may require the purchase of Strategy Professional Services for additional assistance, depending on the complexity of the issue.

클라우드 아키텍처
MCE 서비스의 일부로 제공되는 클라우드 아키텍처는 엔터프라이즈급 데이터 설계 및 거버넌스를 제공하는 최적화된 참조 아키텍처이며, (a) SaaS 환경을 실행하는 데 필요한 클라우드 아키텍처 구성 요소(단일 인스턴스 아키텍처 또는 아래에 자세히 설명된 고가용성(HA) MCE 아키텍처 구성을 통해 구성됨)와 (b) 클라우드 환경 지원, 즉 MCE 서비스 제공의 인프라 및 아키텍처 구성 요소를 성공적으로 실행하는 데 필요한 지원 서비스 및 구성 요소로 구성됩니다.

클라우드 인프라
Our MCE Service offers a single-tenant platform architecture built based on industry, best practices for security, compliance, and availability. All offerings are fully managed cloud environments with 24/7 availability and separate metadata servers, load balancers, firewalls, data egress, and other services to ensure ease of use. This cloud infrastructure (“Additional SaaS Components”) is available in several configurations, as described below:

1. 클라우드 아키텍처 – Tier 1 운영 환경과 함께 제공되는 클라우드 인프라(주문 시 “AWS-Tier 1-MCE용 클라우드 플랫폼” 또는 “Azure-Tier 1-MCE용 클라우드 플랫폼” 또는 “GCP용 클라우드 플랫폼 – Tier로 지정됨) 1 – MCE”)에는 다음 구성 요소가 포함됩니다.
   • 최대 1GB RAM을 갖춘 프로덕션 인스턴스 256개,
   • 최대 1GB RAM을 갖춘 비프로덕션 인스턴스 128개, 그리고
   • 최대 1GB RAM을 갖춘 비프로덕션 Windows 인스턴스 32개
2. The cloud infrastructure provided with the Cloud Architecture – Tier 2 operating environment (designated on an order as “Cloud Platform for AWS-Tier 2-MCE” or “Cloud Platform for Azure-Tier 2-MCE” or “Cloud Platform for GCP – Tier 2
   • MCE”)에는 다음 구성 요소가 포함됩니다.
   • 각각 최대 2GB RAM을 갖춘 512개(XNUMX)의 프로덕션 인스턴스(HA)
   • 최대 1GB RAM을 갖춘 비프로덕션 인스턴스 256개, 그리고
   • 최대 1GB RAM을 갖춘 비프로덕션 Windows 인스턴스 32개.
3. The cloud infrastructure provided with the Cloud Architecture – Tier 3 operating environment (designated on an order as “Cloud Platform for AWS-Tier 3-MCE” or “Cloud Platform for Azure-Tier 3-MCE” or “Cloud Platform for GCP – Tier 3 MCE”) includes the following components:
   •  각각 최대 2TB RAM을 갖춘 1개(XNUMX)의 프로덕션 인스턴스(HA)
   • 최대 1GB RAM을 갖춘 비프로덕션 인스턴스 512개, 그리고
   • 최대 1GB RAM을 갖춘 비프로덕션 인스턴스 256개, 그리고
   •  각각 최대 2GB RAM을 갖춘 비프로덕션 Windows 인스턴스 64개.
4.  클라우드 아키텍처 – Tier 4 운영 환경과 함께 제공되는 클라우드 인프라(주문 시 “AWS-Tier 4-MCE용 클라우드 플랫폼” 또는 “Azure-Tier 4-MCE용 클라우드 플랫폼” 또는 “GCP용 클라우드 플랫폼 – Tier로 지정됨) 4 – MCE”)에는 다음 구성 요소가 포함됩니다.
   •  각각 최대 2TB RAM을 갖춘 2개(XNUMX)의 프로덕션 인스턴스(HA)
   • 최대 1TB RAM을 갖춘 하나(1)의 비생산 인스턴스 및
   • 최대 1GB RAM을 갖춘 비프로덕션 인스턴스 512개, 그리고
   •  각각 최대 2GB RAM을 갖춘 비프로덕션 Windows 인스턴스 64개.
5. 클라우드 아키텍처 - 표준 제공(주문서에 "클라우드 아키텍처 - AWS" 또는 "클라우드 아키텍처 - Azure"로 지정됨)에는 다음 구성 요소가 포함됩니다.
   • 최대 1GB RAM을 갖춘 프로덕션 노드 512개,
   •  최대 1GB RAM을 갖춘 비프로덕션 개발 노드 64개, 그리고
   • 최대 1GB RAM을 갖춘 비프로덕션 유틸리티 노드 32개.
6. Additional nodes are also available to purchase through the execution of an order as an add-on to this offering. Each additional node purchased is for use in either production or non-production environments and includes up to 512 GB RAM. A customer may purchase additional nodes to create a HA production instance (inclusive of a high-performance file 시스템) 또는 품질 보증 또는 개발을 위한 별도의 독립형 환경으로 사용됩니다.
7. The Cloud Architecture – Small offering (designated on an order as “Cloud Architecture – AWS Small” or “Cloud Architecture – Azure Small”) is available for purchase by certain small to medium-sized customers with less complex requirements and includes the following components:
   •  최대 1GB RAM을 갖춘 프로덕션 노드 128개, 그리고
   • 최대 1GB RAM을 갖춘 비프로덕션 유틸리티 노드 16개.
8. 클라우드 아키텍처 – GCP 표준 제품(주문 시 “클라우드 아키텍처 – GCP”로 지정)에는 다음 구성 요소가 포함됩니다.
   • 최대 1GB RAM을 갖춘 노드 640개, 그리고
   •  최대 1GB RAM을 갖춘 비프로덕션 유틸리티 노드 32개.
9. Additional GCP nodes are also available to purchase through the execution of an order as an add-on to this offering. Each additional node purchased includes up to 640 GB RAM. A customer may purchase additional nodes to create a HA production instance (inclusive of a high-performance file 시스템) 또는 품질 보증 또는 개발을 위한 별도의 독립형 환경으로 사용됩니다.
10. H. 클라우드 아키텍처 – GCP 소형 제품(주문 시 “클라우드 아키텍처 – GCP 소형”으로 지정)은 요구 사항이 덜 복잡한 특정 중소 규모 고객이 구매할 수 있으며 다음 구성 요소를 포함합니다.
    • 최대 1GB RAM을 갖춘 노드 128개, 그리고
    • 최대 1GB RAM을 갖춘 비프로덕션 유틸리티 노드 16개.

이러한 제품은 Microsoft Azure, Amazon에서 귀하를 대신하여 조달됩니다. Web Services, or Google Cloud Platform to host the Strategy Cloud Platform in an MCE and will be operated out of a mutually determined data center location. As part of these additional SaaS components, we will also provide you with Cloud Environment Support for your instance-based deployments and container-based deployments, as further described in this Guide, which includes support of your Strategy Cloud Platform  managed by Strategy experts in the MCE. Such support also includes 24/7/365 system monitoring and alerting, daily backups for streamlined disaster recovery, updates and quarterly system reviews, 연간 규정 준수 점검 및 보안 인증. 또한 모든 MCE 고객은 추가 비용 없이 매월 최대 1TB의 데이터 송신을 받을 수 있습니다. MCE 분기별 서비스의 일환으로view, we will advise you if your monthly data egress usage is close to or exceeds 1 TB for each MCE environment. Environments showing consistent high usage may be subject to overage charges or tier adjustments.

MCE 아키텍처

Customers who purchase either the AWS, Azure, or GCP Cloud Architecture – Standard or Cloud Architecture – Tier 1 offering of Strategy’s MCE Architecture will receive one Production instance, one non-Production instance, and one Windows instance from either Microsoft Azure or Amazon Web Services or GCP. Each instance consists of a single server for Strategy Intelligence Server, Web, Library, Mobile, and Collaboration. There is also a database for the Strategy metadata, statistics, insights, and collaboration services. The MCE Architecture is built to scale to thousands of end users. Deployments post June 2025 leverage container-based architecture. Some of the benefits of the two are highlighted below:

범주	Container-Based Deployment	Instance-Based Deployment
Provisioning & Security	New provisioning console with MFA for secure, streamlined access and management.	Traditional provisioning with no MFA options for customers.
유지 관리 및 업데이트	Monthly updates combined with maintenance — fewer events and shorter downtime.	Separate maintenance and update cycles — more frequent events and longer downtime.
재해 복구	Enhanced DR with shorter targets: RTO ~4 hours / RPO ~4 hours, enabling faster recovery.	Longer recovery targets: RTO ~6 hours / RPO ~24 hours.
확장성	Horizontal scaling enables seamless capacity expansion, with	Primarily vertical scaling, typically requiring downtime.

	vertical scaling requiring minimal downtime.
운영의 유연성	Rolling updates and restarts support configuration changes (License Key, SSO, etc.) with minimal downtime.	Many configuration changes require longer planned downtime.

고가용성 MCE 아키텍처
Strategy’s High-Availability MCE Architecture consists of a HA Cloud Architecture spanned across multiple Availability Zones. Strategy Metadata database is also HA through a multi-Availability Zone architecture offered by cloud service providers. The High-Availability MCE Architecture is included in the Cloud Architecture Tier 2, Tier 3, and Tier 4 offerings. MCE customers may move to the next available Tier if additional non-production instances are required, listed under the Cloud Architecture section.

클라우드 환경

As part of the Cloud Architecture, Strategy will provide Cloud Environment Support to you by maintaining your environments for the total number of instances purchased as part of an MCE Service subscription, including the following:

• 서비스 가용성
  Service availability for both production and non-production instances is 24/7 by default. However, non-production instances may also be set to a minimum of 12/5 (aligned to the customer’s local time zone). These parameters can be adjusted based on mutual agreement.
• 근본 원인 분석(RCA)
  생산을 위해tages, an RCA can be requested by the customer. Customers will receive the RCA report within ten (10) business days of the request. Cloud Support will cover all aspects regarding the diagnosis of the RCA. It may also cover product defects, security updates, operating system updates, and changes. As noted, if an RCA determines an issue to be created by a customer-specific customization, Strategy will provide options outside of Cloud Support, such as Professional Services engagements, to remedy the issue.
• 연중무휴 클라우드 지원 핫라인
  프로덕션 인스턴스의 경우tages where system restoration is paramount, a global cloud team is mobilized for prompt resolution. The Strategy Cloud team functions around the clock to support customers and maintain service SLAs.
• 연중무휴 모니터링 및 알림
  Key system parameters are monitored for all production and non-production instances. Strategy has alerts on CPU utilization, RAM utilization, disk space, application-specific performance counters, VPN Tunnel, and ODBC warehouse sources monitoring. As part of Strategy’s Cloud Elite Support Offering, customers are eligible to receive system alert notifications.
• 백업
  Daily backups are performed for all customer systems, including system state and metadata. By default, MCE customers will have a thirty (30) day backup retention period, and a monthly backup archive for the preceding eleven (11) months. All backups are inclusive of metadata, cubes, caches, images, and plugins. 추가 백업 요구 사항이 있는 경우 추가 비용 견적을 알아보려면 계정 담당자에게 문의하세요.
• 플랫폼 분석
  Strategy Platform Analytics is set up for all Strategy customers on MCE and maintained to allow for instant access to system performance metrics. Strategy will monitor the MCE Service-based data repository and/or cube memory requirement of the Platform Analytics database. In the event the space availability is less than 20% of the allocated storage, after receiving the customer’s consent, Strategy will purge older data from the MCE Service-based Platform Analytics database in 30-day increments until the disk availability is below the 80% capacity threshold. The amount of data that the customer chooses to keep may have a corresponding cost to the customer. Contact your Account team for a cost estimate to modify the MCE Service, including increases to the data repository and/or cube memory requirements.

유지

Maintenance windows are scheduled monthly to allow for third-party security updates to be applied to the MCE platform. During these scheduled interruptions, the MCE systems may be unable to transmit and receive data through the provided services. Customers should plan to create a process that includes the pause and restart of applications, rescheduling subscriptions, and including, but not limited to, related data load routines. When it is necessary to execute emergency maintenance procedures, Strategy will notify customer-specific support liaisons via email as early as possible—identifying the nature of the emergency and the planned date and time of execution. Customers will normally receive a minimum of two weeks’ advance notification for planned maintenance windows. However, if emergency maintenance work is required, we will use commercially reasonable efforts to give 24-to 48-hour notice before applying a remedy. MCE customers are required to adhere to their monthly maintenance window. If the assigned window is not suitable, please contact your Cloud Technical Account Manager (TAM).

분기별 서비스 재views
The assigned designated Technical Account Manager (TAM) for your MCE will conduct the Quarterly Service Reviews (QSR) with the business and technical contacts on a quarterly cadence. This may include an overview 관찰된 추세를 기반으로 시스템 리소스 및 권장 사항을 제공합니다.

인프라 가용성

The MCE Service is architected to withstand the failure of an individual service to maintain availability. For HA environments, this is achieved by utilizing underlying application features and building on best practices. Strategy Cloud also utilizes the advantagAWS, Azure, GCP의 가용 영역(“AZ”).

Intra-Region Fail-Over (HA)
For Tier 2 and above, production environments are deployed across multiple Availability Zones. This provides physical separation of compute and data and allows the service to continue running if one AZ becomes unavailable.

Instance-based deployments
In the event of an AZ failure, the remaining Instance continues to run, and data remains intact (RDS and EFS are resilient across AZs). There is no data loss and no recovery downtime. Capacity may be temporarily reduced until the failed instance is replaced. Tier 1 will have an RPO (Recovery Point Objective) of 24 hours and an RTO (Recovery Time Objective) of 48 hours.

Container-based deployments
For container-based deployments in all Tiers, failover is automatic. If capacity is available in a third AZ, replacement workloads are started there. Some active sessions or jobs on the affected AZ may be interrupted, but services are restored automatically without manual intervention.

Inter-Region Disaster Recovery (DR)
Strategy’s MCE offering does not provide region failover in its standard offering. However, customers do have the option to purchase Inter-Region failover as an add-on to the standard offering at an additional cost. Strategy recommends having a
secondary data warehouse site available for Inter-Region failover when considering a disaster recovery purchase. Strategy provides the following options for Inter-region:

Instance-Based Deployments

• Hot-Cold: A failover environment is pre-provisioned in the secondary region but remains shut down until a disaster occurs in the primary region. Provides a targeted RPO of 24 hours and RTO of 6 hours.
• Hot-Warm: A failover environment is pre-provisioned in the secondary region and refreshed daily with metadata. The environment is shut down after each refresh. Provides a targeted RPO of 24 hours and RTO of 4 hours.

Container-Based Deployments

• Hot-Cold: A failover environment is provisioned in the secondary region only after a disaster occurs in the primary region. Provides a targeted RPO of 4 hours and RTO of 4 hours.
• Hot-Warm: A failover environment is provisioned in the secondary region upon disaster. Provides a targeted RPO of 30 minutes and RTO of 2 hours.

업데이트 및 업그레이드

• Strategy는 보안 수정 사항을 포함한 최신 업데이트를 제공하는 데 전념하고 있으므로 모든 고객은 이를 미리 준수해야 합니다.tage of the fixes and new features. For each Product license, we will deliver to you every quarter for instance-based deployments and every month for container-based deployments at no charge and at your request, an update and/or upgrade as part of the Technical Support Services subscription. Major upgrades are completed in a free parallel environment for up to 30 days to allow for customer testing for instance-based deployments while it will be in place for container-based deployments. Updates may not include new separately marketed products. Customers requiring longer than 30 days to complete the upgrade should contact their Account Executive.
• Your TAM will work with you each quarter and/or month to schedule the updates. These updates are seamless and carry over all customizations in your Strategy environment. The customer is responsible for ensuring SDK Mobile apps are recompiled to comply with newer versions of Strategy. Customers are also encouraged to perform regression testing on the updated environment, along with data validation and testing other custom workflows.

역할 및 책임

The RACI (Responsible, Accountable, Consulted, Informed) Table in Appendix B highlights the roles and responsibilities of customers and Strategy. Please note that some responsibility relies on cloud service providers and, therefore, Strategy will comply with Cloud providers’ Service Level Agreement for service availability.

Non-Migrated Strategy Components
Stated below are the Strategy components that will not be hosted in the cloud. Customers are highly encouraged to move away from legacy components and leverage newer and modern replacements of such tools:

• Strategy Narrowcast Server replaced with Distribution Services
•  Strategy Enterprise Manager replaced with Platform Analytics
• Legacy Office plugin (non-365 version)

The following items are supported only for connectivity to MCE. Strategy will not host them in the Cloud. These solutions may require additional assistance from Strategy Professional Services.

• 아이에스아이에스 web MDX를 지원하는 서버
• 플러그인 형식이 아닌 사용자 정의

유통 서비스

All Strategy Cloud customers are required to use their own SMTP server for delivery of email and history list subscriptions. File subscriptions are pushed to an Amazon S3 bucket, Azure BLOB Storage, or Google Cloud Storage, provided to the customer as part of the MCE infrastructure. Customers may pull file subscriptions from the storage locations provided during the onboarding process with their TAMs. Our Professional Services team is available to assist with any customizations that may be required to move File Amazon S3, BLOB 또는 클라우드 스토리지에서 원하는 위치로 구독을 전송합니다.

MCE 마이그레이션 라이센스
Two additional licenses are provided for Cloud operations and maintenance. These accounts are the ‘mstr’ and ‘Axx-administrator’ or ‘Cxx-administrator’ or ‘Gxx-administrator’. mstr user should never be deleted.

AI 기능

• The “AI Power User,” “AI Consumer User,” “AI Architect User,” “Strategy AI,” and “Strategy AI User” SKUs provide artificial intelligence capabilities as a part of your MCE Service (“AI Capabilities”).
• AI Capabilities are designed to accommodate various user roles, and provide AI-assisted data exploration, automated dashboard design processes, SQL generation tools, and ML-based visualization methods. The AI Capabilities within the framework of the Strategy analytics platform augment the platform’s data processing and presentation capabilities. The use of AI Capabilities may have limitations which impact the effectiveness, quality and/or accuracy of output from your MCE Service and should not replace human decision-making.
• You remain responsible for judgments, decisions, and actions you make or take based on the output of your MCE Service. You must use our AI capabilities only for the intended purpose set forth in this Guide and in the Strategy AI Security Whitepaper, available here: Strategy AI Security Whitepaper. To the extent your use of our AI offerings could potentially be classified as high risk under the EU AI Act or other applicable laws and regulations governing AI, such use is undertaken solely at your own risk and you must comply with all applicable laws and regulations governing its use and Strategy has no responsibility or liability for any loss, damage, claim, cost, or other consequence arising from or related to such use.
• Notwithstanding anything to the contrary, we may provide AI Capabilities to you from an environment that is different from the operating environment specified on your MCE Service order. You may not perform any penetration testing on the artificial intelligence service powering the AI Capabilities. Consumption-Based Licensing and Auto-Replenishment of the Strategy AI SK
• For each Strategy AI SKU quantity you license, you may consume up to twenty thousand (20,000) Questions (as defined below) for a period of up to twelve (12) months beginning on the order effective date and, in the case of a replenishment, from the beginning of the replenishment effective date (each period, a “Use Period”). Unconsumed Questions are automatically forfeited at the earlier of (a) the end of the Use Period, or (b) termination or expiry of the MCE Service term, and do not carry over to any subsequent Use Periods. Upon the earlier of the expiration of the Use Period or the full consumption of 20,000 Questions, we will automatically replenish your right to consume an additional 20,000 Questions for each licensed Strategy AI SKU quantity for a subsequent Use Period, each at the then current list price for such Strategy, unless you provide written notice to us that you desire not to auto-replenish (a) at least ninety (90) days before the expiration of the then current Use Period, or (b) before 18,000 Questions have been consumed, whichever occurs first. Strategy AI is otherwise non-cancelable by you and non-refundable.
• • For the avoidance of doubt, the foregoing does not apply to the licensing of the other AI Capability SKUs, which are licensed on a named user basis, with no limit on the number of questions. Customers purchasing the Strategy AI SKU will have access to Platform Analytics, which will include your usage in its reporting.
• One “Question” is defined as any input action taken while using the Strategy AI SKU. Below are examp질문 파일:
  • 자동 응답(다중 소비 옵션):
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
  • One click on auto-populated suggestions below Strategy’s Auto chatbot input box constitutes consumption of one Question.
  • 이후에 권장되는 데이터 분석을 선택하면 추가 질문이 소비되는 것으로 간주됩니다.
• 자동 SQL:
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
• 자동 대시보드(다중 소비 옵션):
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
  • One click on auto-populated suggestions below the Strategy’s Auto chatbot input box constitutes consumption of one Question.
  •  Any subsequent selection(s) of the recommended data analysis constitutes consumption of an additional Question.

Agent Activation
For configurations that include any combination of “AI Power User,” “AI Consumer User,” or “AI Architect User,” customers may request additional advisory assistance related to getting started with their Agentic features (Agent Activation Advisory). Agent Activation Advisory assistance can be requested only once and is limited to the following 2 Agents, as detailed below:

•   1 Structured Agent includes: 2 datasets, 15 attributes per dataset, 15 metrics per dataset, 5 derived metrics, 1 language, and up to 5M rows per dataset.
• 1 Unstructured Agent includes: up to 3 PDF/Doc files with up to 250 pages per document.

If additional advisory services are needed, Strategy will provide options outside of Cloud Support, such as Professional Services engagements.

보안

침투 테스트 및 교정, 시스템 이벤트 로깅, 취약성 관리를 수행하기 위해 다양한 보안 도구가 사용됩니다. MCE 서비스는 다음 보안 표준에 따라 높은 보안 상태를 유지합니다.
서비스 조직 통제(SSAE-18)

• SSAE-18은 AICPA에서 유지관리하는 서비스 조직 감사 표준입니다. 이는 시스템의 보안, 가용성 및 처리 무결성과 시스템에서 처리되는 정보의 기밀성 및 개인 정보 보호에 대한 서비스 조직 통제를 평가합니다. 당사의 MCE 서비스는 SOC2 유형 2 보고서를 유지 관리합니다.
• 건강보험 이동성 및 책임법(HIPAA)
• Controls designed to protect health information
• .Payment Card Industry Data Security Standards (PCI DSS)
• PCI DSS(지불 카드 산업 데이터 보안 표준)는 카드 소지자 정보를 처리하는 조직을 위한 독점 정보 보안 표준입니다. MCE는 서비스 제공업체를 위한 SAQ-D를 유지 관리합니다.
• 국제 표준화 기구(ISO 27001-2)
• 국제 표준화 기구(ISO 27001-2)는 ISO 27002 모범 사례 지침에 따라 보안 관리 모범 사례와 포괄적인 보안 제어를 지정하는 보안 관리 표준입니다.

MCE 보안 검색

전략은 보안 재검토를 실시합니다.view on all custom components provided by the customers, such as plugins, drivers, etc. Customer is responsible for the remediation of all security findings.

클라우드 공유 서비스 구성 요소
MCE 서비스 플랫폼 아키텍처의 일부이자 클라우드 환경을 지원하기 위해 당사는 인프라 관리, 배포 및 보안을 지원하고 운영 작업을 완료하기 위해 타사 솔루션을 통합합니다. 여기에는 관리 및 탐지 대응 솔루션, 클라우드 보안 상태 관리 솔루션, 애플리케이션/인프라 모니터링, 경고 및 통화 중 관리 솔루션, 워크플로 및 지속적인 통합 도구가 포함됩니다.

서비스 가용성
MCE는 HA 프로덕션 환경에 대해 99.9%의 서비스 수준 계약을 제공하고 단일 인스턴스 비HA 프로덕션 환경에 대해 99%의 서비스 수준을 제공합니다. 가용성은 다음과 같이 달력 월별로 계산됩니다.

서비스 정의
“Total Minutes”: the total number of minutes in a calendar month. “Production Instance”: an MCE Intelligence Architecture that users are running in production, in support of an operational business process.

“Unavailability”: for each Production Instance, the total number of minutes in a calendar month during which (1) the Production Instance(s) has no external connectivity; (2) the Production Instance(s) has external connectivity but is unable to process requests (i.e., has attached volumes that perform zero read- write IO, with pending IO in the queue); or (3) all connection requests made by any component of the Production Instance(s) fail for at least five consecutive minutes. “Unavailability” does not include minutes when the MCE is unavailable due to issues related to applications built on the Strategy software platform, including project, report, and document issues; migration problems related to user design; ETL application problems; improper database logical design and code issues; downtime related to scheduled maintenance; downtime experienced as a result of user activity; general internet unavailability; and other factors out of Strategy’s reasonable control.

"전체 비가용성": 모든 프로덕션 인스턴스의 총 가용성입니다.
고객이 MCE를 구독하는 일부 월의 경우 가용성은 구독한 부분뿐만 아니라 전체 월을 기준으로 계산됩니다.

서비스 구제
HA 프로덕션 인스턴스의 경우 99.9%, 비 HA 프로덕션 인스턴스의 경우 99%의 가용성 기준이 주어진 달력 월에 충족되지 않으면 고객은 아래 정의에 따라 서비스 크레딧을 받을 자격이 있습니다. 각 서비스 크레딧은 백분율로 계산됩니다.tage of the total fees paid by customers for the MCE Service, managed by Strategy within the calendar month that a Service Credit has been accrued. This is the exclusive remedy available to customers in the event Strategy fails to comply with the service level requirements set forth in the availability designed in the Service Availability section.

서비스 크레딧
HA 프로덕션 인스턴스:

• Availability less than 99.9% but equal to or greater than 99.84%: 1% Service Credit
• Availability less than 99.84% but equal to or greater than 99.74%: 3% Service Credit
• Availability less than 99.74% but equal to or greater than 95.03%: 5% Service Credit
• Availability less than 95.03%: 7% Service Credit

비 HA 프로덕션 인스턴스:

• Availability less than 99% but equal to or greater than 98.84%: 1% Service Credit
• Availability less than 98.84% but equal to or greater than 98.74%: 3% Service Credit
• Availability less than 98.74% but equal to or greater than 94.03%: 5% Service Credit
• Availability less than 94.03%: 7% Service Credit

서비스 크레딧 절차

• To receive a Service Credit, customers must submit a Strategy case on or before the 15th day of the calendar month following the calendar month in which the Service Credit allegedly accrues that includes the following information: (a) the words “SLA Credit Request” in the “Case Summary/ Error Message” field; (b) a detailed description of the event(s) that resulted in unavailability; (c) the dates, times, and duration of the unavailability; (d) the affected system or component ID(s) provided to customers by Strategy during onboarding and Intelligence Architecture delivery activities; and (e) a detailed description of the actions taken by users to resolve the unavailability.
• Once Strategy receives this claim, Strategy will evaluate the information provided and any other information relevant to determining the cause of the Unavailability (including, for example, information regarding the availability performance of the Intelligence Architecture, third-party software or services, dependencies on customer-hosted or subscribed software or services, operating system, and software components of the MCE). Thereafter, Strategy will determine in good faith whether a Service Credit has accrued and will notify customers of its decision. If Strategy determines that a Service Credit has accrued, then at its discretion, it will either (1) apply the Service Credit to the next MCE Service invoice sent or (2) extend the MCE Service Term for a period commensurate with the Service Credit amount. Customers may not offset any fees owed to Strategy with Service Credits.

제외 사항

In the context of Strategy MCE services delivered via a SaaS model, the following are considered exclusions for service as it concerns all matters of impacts to availability:

1. Scheduled Maintenance: Service interruptions during scheduled maintenance, announced in advance, are excluded from the SLA.
2. Customer Configurations: Service issues caused by customer actions, such as misconfigurations or excessive API requests, are not covered. Issues related to applications built on the Strategy software platform, including project, report, and document issues; migration problems related to user design; downtime experienced as a result of user activity.
3. ETL Application: Outag애플리케이션의 ETL 프로세스가 저하되거나 실패하여 발생합니다.
4. Database Issues and Configuration: Improper database logical design and code issues.
5. Hyper scaler or other Third-party Services: Downtime related to third-party services or dependencies outside control is excluded.
6. Force Majeure: Events beyond control of Strategy, such as natural disasters or government actions, do not qualify for SLA coverage.
7. Unauthorized Access: Issues not originated by Strategy like unauthorized access or credential compromised
8. Customer-Based Migration Issues: Migration problems and outag고객이나 사용자 디자인과 관련이 있습니다.
9. SSO or other Custom Security Configuration or Policies: Implementation and management of custom security policies and compliance measures outside the pre-configured, standard security settings are not included.
10.  Network Connectivity Issues: Issues related to the customer’s internal network or internet connectivity, including VPN configurations and local firewall settings, fall under the customer’s responsibility.

These exclusions ensure a clear boundary of responsibilities and help manage expectations for the scope and limits of Strategy MCE services within a SaaS delivery model.

개인 데이터 처리에 적용되는 약관
This section will apply only to the extent there is no other executed agreement in place regarding the same subject between Strategy and the customer (“Customer”), including any order(s) and/or a master agreement between the customer and Strategy (collectively, the “Governing Agreement”), and shall be considered a Data Processing Addendum (DPA). Except as amended by this DPA, the Governing Agreement will remain in full force and effect.

정의

• “Customer Group” means Customer and any affiliate, subsidiary, subsidiary undertaking and holding company of Customer (acting as a Controller) accessing or using the MCE Service on Customer’s behalf or through Customer’s systems or any other third party who is permitted to use the MCE Service pursuant to the Governing Agreement between Customer and Strategy, but who has not signed its own Order Form with Strategy.
• "데이터 프라이버시 프레임워크"는 관련된 대로 (i) 미국 상무부가 관리하고 유럽 위원회가 승인한 EU-US 데이터 프라이버시 프레임워크로, GDPR 제45조의 목적을 위해 개인 데이터에 대한 적절한 수준의 보호를 보장합니다. (ii) 영국의 유관 기관이 승인한 EU-US 데이터 프라이버시 프레임워크에 대한 영국 확장으로, 영국 GDPR 제45조의 목적을 위해 개인 데이터에 대한 적절한 수준의 보호를 보장합니다. (iii) 미국 상무부가 관리하고 스위스 연방 행정부가 승인한 스위스-US 데이터 프라이버시 프레임워크로, 해당 스위스 데이터 보호법의 목적을 위해 개인 데이터에 대한 적절한 수준의 보호를 보장합니다. 각 법률은 시행 중이거나, 개정, 통합, 재제정 또는 수시로 대체됩니다.
• "EU/UK 개인정보 보호법"은 해당되는 경우 다음을 의미합니다. (a) 일반 데이터 보호 규정 2016/679(이하 "GDPR") (b) 개인정보 보호 및 전자 통신 지침 2002/58/EC (c) 영국 데이터 보호법 2018, 데이터 보호, 개인정보 보호 및 전자 통신(개정안 등)(EU 탈퇴) 규정 2018에 의해 개정된 영국 데이터 보호법 2019에 따른 영국 일반 데이터 보호 규정(영국 데이터 보호법 2018과 함께 "영국 GDPR") 및 개인정보 보호 및 전자 통신 규정 2003 (d) 위에 나열된 모든 사항을 구현하는 관련 법률, 지침, 명령, 규칙, 규정 또는 기타 구속력 있는 문서(각각 해당되는 경우 수시로 적용되고 시행되며 수시로 개정, 통합, 재제정 또는 대체됨).
• “Personal Data” means any information that Strategy processes on behalf of Customer to provide the Services that is defined as “personal data” or “personal information” under any Privacy Law. “Privacy Laws” means, as applicable, EU/UK Privacy Laws, US Privacy Laws, and any similar law of any other jurisdiction which relates to data protection, privacy, or the use of Personal Data, in each case, as applicable and in force from time to time, and as amended, consolidated, re-enacted or replaced from time to time.
• “Security Incident” means the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, any Personal Data. For the avoidance of doubt, an unsuccessful attempt that does not result in the unauthorized access to Personal Data or to any of Strategy’s or  Strategy’s Sub-Processors’ equipment or facilities storing Personal Data, including, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful logon attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond headers), or similar incidents shall not be considered a Security Incident. “Sub-Processor” means any third party appointed by Strategy to process personal data.
• “Third Country” means any country or territory outside of the scope of the data protection laws of the European Economic Area or the UK, as relevant, that has not been approved as providing adequate protection for Personal Data by the
• relevant competent authority from time to time.
  “US Privacy Laws” means, as applicable, the California Consumer Privacy Act, Colorado Privacy Act, Connecticut Data Privacy Act, Delaware Personal Data Privacy Act, Florida Digital Bill of Rights, Indiana Consumer Data Protection Act, Iowa Consumer Data Protection Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act, and any similar law of any other state related to the processing of Personal Data.

데이터 처리

As a Processor, Strategy will process the Personal Data that is uploaded or transferred to the MCE Service as instructed by Customer or provided by Customer as Controller in accordance with Customer’s documented instructions. Customer authorizes Strategy, on its own behalf and on behalf of the other members of its Customer Group, to process Personal Data during the term of this DPA as a Processor for the purpose set out in the table below.

MCE 서비스와 관련된 개인 데이터

MCE 서비스와 관련된 개인 데이터
처리 주제	Storage of data, including, without limitation Personal Data, provided by Customer for its business purpose
처리 기간	MCE 서비스 기간 및 해당 기간 만료 후 90일
처리의 성격	MCE 서비스와 관련된 개인 데이터의 저장, 백업, 복구 및 처리.
처리 목적	MCE 서비스 제공

개인정보의 종류	고객이 MCE 서비스를 통해 처리를 위해 업로드하거나 전송한 개인 데이터
정보주체의 카테고리	Employees or agents of the Customer and Customer’s customers, prospects, business partners, vendors, and those individuals who have been authorized to use the MCE Service by the Customer

Strategy may aggregate and/or anonymize Personal Data such that it no longer constitutes Personal Data under Privacy Laws and process such data for its own purposes. To the extent Strategy receives de-identified data (as such term is defined under applicable US Privacy Laws) from Customer, Strategy shall:

1.  take commercially reasonable measures to ensure that the data cannot be associated with an identified or identifiable individual;
2.  publicly commit to maintain and use the data only in a de-identified form and not attempt to re-identify the data; and
3. otherwise comply with applicable US Privacy Laws with respect to such de-identified data. Customer will take all measures possible to avoid transferring or providing us with any access to any Personal Data to the extent possible while continuing to use the MCE Service.

In processing Personal Data under the Agreement, Strategy will:

1. only process Personal Data on documented instructions from Customer which the Parties agree that this DPA is Customer’s complete and final documented instruction to Strategy in relation to Personal Data (which the parties agree are reflected in full in this DPA), for the limited and specific purpose described in the table above, and at all times in compliance with Privacy Laws, unless required to process such Personal Data by applicable law to which Strategy is subject; in such a case, Strategy shall inform Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest;
2. (i) 해당 미국 개인정보보호법에 따른 의무를 더 이상 이행할 수 없다고 판단하는 경우 또는 (ii) 고객의 지시가 해당 개인정보보호법을 위반한다고 생각하는 경우 지체 없이 고객에게 통지합니다.
3. 개인정보 보호법에서 요구하는 범위 내에서, 그리고 고객이 Strategy가 개인정보 보호법 또는 본 DPA를 위반하여 개인정보를 사용하고 있다고 합리적으로 믿을 만한 서면 통지를 받은 경우, Strategy가 개인정보 보호법에 따른 고객의 의무를 준수하는 방식으로 개인정보를 사용하도록 보장하는 데 도움이 되는 합리적이고 적절한 조치를 취할 수 있는 권리를 고객에게 부여하고, 개인정보의 무단 사용을 중단하고 시정합니다.
4. 개인 데이터를 처리하는 각 직원 또는 기타 사람이 해당 개인 데이터와 관련하여 적절한 비밀 유지 의무를 지닐 것을 요구합니다.
5.  해당 개인정보 보호법에서 요구하는 범위 내에서 Strategy는 다음을 수행하지 않습니다.
   1. 개인 데이터를 판매하거나 문맥 간 행동 광고 목적으로 개인 데이터를 공유합니다.
   2.  Strategy와 고객 간의 직접적인 사업 관계 외부에서 개인 데이터를 보관, 사용 또는 공개하고 특정 서비스 수행 목적 외의 다른 목적을 위해 사용합니다.
   3. 고객으로부터 또는 고객을 대신하여 수신한 개인 데이터를 Strategy가 개인 데이터와 관련된 개인과 별도로 상호 작용하거나 다른 출처에서 수집한 개인 데이터와 결합합니다. 단, 사업 목적을 수행하거나 개인정보 보호법에서 허용하는 경우는 예외입니다.

고객의 의무

Customer shall comply with all Privacy Laws in providing Personal Data to Strategy in connection with the Services. Customer represents and warrants that:

1. the Privacy Laws applicable to Customer do not prevent Strategy from fulfilling the instructions received from Customer and performing Strategy’s obligations under this DPA;
2.  all Personal Data was collected and at all times processed and maintained by or on behalf of Customer in compliance with all Privacy Laws, including with respect to any obligations to provide notice to and/or obtain consent from individuals; and
3.  Customer has a lawful basis for disclosing the Personal Data to Strategy and enabling Strategy to process the Personal Data as set out in this DPA. Customer shall notify Strategy without undue delay if Customer makes a determination that the processing of Personal Data under the Agreement does not or will not comply with Privacy Laws, in which case, Strategy shall not be required to continue processing such Personal Data.

하위 처리
To the extent Strategy engages any Sub-Processors to process Personal Data on its behalf:

1.  Customer hereby grants Strategy general written authorization to engage the Sub-Processors set out on the Strategy’s web사이트, 현재 위치: https://community.strategy.com/article/strategy-sub-processors (as such web사이트 주소는 수시로 수정되거나 교체될 수 있습니다(이 섹션의 요구 사항에 따라).
2.  If Strategy appoints a new Sub-Processor or intends to make any changes concerning the addition or replacement of any Sub-Processor which will process Personal Data that Strategy is processing on behalf of Customer, Strategy shall update the websites set out in Section 5.4(a) above and inform Customer of such update via e-mail if the new or replacement Sub-Processor will process any Personal Data. If Customer fails to object to the appointment or replacement within thirty (30) days of its posting on reasonable and documented grounds related to the confidentiality or security of Personal Data or the subcontractor’s compliance with Privacy Laws, Strategy may proceed with the appointment or replacement. If Customer reasonably objects to a new Sub-Processor, Customer shall inform Strategy in writing within thirty (30) days following the update of the applicable Sub-Processor list and such objection shall describe Customer’s legitimate reasons for objection. Strategy shall have the right to cure any objection by, in its sole discretion, either choosing to (i) take any corrective steps requested by Customer in its objection (which steps will be deemed to resolve Customer’s objection) and proceed to use the Sub-Processor or (ii) suspend and/or terminate any product or service that would involve the use of the Sub-Processor.
3. Strategy shall engage Sub-Processors only pursuant to a written agreement that contains obligations on the subcontractor which are no less onerous on the relevant subcontractor than the obligations on Strategy under this DPA.
4.  In the event Strategy engages a Sub-Processor to carry out specific processing activities on behalf of Customer pursuant to EU/UK Privacy Laws, where that Sub-Processor fails to fulfil its obligations, Strategy shall remain fully liable under applicable EU/UK Privacy Laws to Customer for the performance of that Sub-Processor’s obligations.

개인 데이터 전송

Customer acknowledges and agrees that Strategy may appoint an affiliate or third-party Sub-Processor to process the Personal Data in a Third Country, in which case, Strategy shall ensure that any Personal Data transferred to such affiliate or third-party shall be done so pursuant to a valid data transfer mechanism under EU/UK Privacy Laws, such as the Data Privacy Framework (if applicable) or the standard contractual clauses for the transfer of Personal Data to third countries.

데이터 처리 보안
Strategy shall, taking into account the state-of-the-art, the costs of implementation and the nature, scope, context and purpose of the processing, implement appropriate technical and organizational measures designed to provide a level of security appropriate to the risk. Customer may also elect to implement appropriate technical and organizational measures in relation to Customer Personal Data, directly from Strategy’s Sub-Processor. Such appropriate technical and organizational measures include:

1. 적절한 수준의 보안을 보장하기 위한 가명화 및 암호화
2. 고객이 제3자에게 제공하는 처리 시스템 및 서비스의 지속적인 기밀성, 무결성, 가용성 및 복원성을 보장하기 위한 조치
3. 물리적 또는 기술적 사고가 발생한 경우 고객이 적시에 고객 개인 데이터의 가용성과 액세스를 복원할 수 있도록 적절하게 백업하고 보관할 수 있는 조치
4. 고객이 구현한 기술적, 조직적 조치의 효율성을 정기적으로 테스트, 평가 및 평가하는 프로세스입니다.

보안 위반 알림
To the extent required by Privacy Laws, Strategy shall without undue delay notify Customer of any Security Incident, with further information about the Security Incident provided in phases as more details become available. For the avoidance of doubt, Strategy’s obligation to report or respond to a Security Incident, including without limitation, under this section, is not and will not be construed as an acknowledgement by Strategy of any fault or liability of Strategy with respect to the Security Incident.

심사
고객의 합리적인 요청이 있는 경우, Strategy는 Strategy가 본 DPA에 따른 의무를 준수하고 있음을 입증하는 데 합리적으로 필요한 보유 정보를 고객에게 제공하고, 설문지에 대한 서면 답변과 관련 문서 사본을 제공하여 감사를 허용하고 이에 기여해야 합니다. 고객이 수행하는 감사에 대한 대안으로, 개인정보보호법이 허용하는 범위 내에서 Strategy는 자격을 갖춘 독립적인 감사자가 고객의 비용으로 개인정보보호법에 따른 의무를 이행하기 위한 Strategy의 정책, 기술적 및 조직적 조치에 대한 평가를 수행하도록 할 수 있습니다. 이 평가는 적절하고 인정된 통제 기준 또는 프레임워크와 평가 절차를 사용하여 수행되며, 합리적인 요청이 있는 경우 고객에게 해당 평가 보고서를 제공합니다. 전술한 내용에도 불구하고, 어떠한 경우에도 Strategy는 다른 고객에 대한 기밀 유지 의무 또는 법적 의무를 위반하게 되는 범위 내에서 고객에게 정보, 시설, 문서 또는 시스템에 대한 접근 권한을 부여할 것을 요구받지 않습니다.

Customer acknowledges and agrees that our rights to audit our Sub-Processors referred to in the Transfers of Personal Data section above will be subject to the terms we have in place with each such Sub-Processor and will likely involve: (i) using external auditors to verify the adequacy of security measures including the security of the physical data centers from which the Sub-Processor provides the Services; (ii) ISO 27001 standards or other such alternative standards that are substantially equivalent to ISO 27001; and (iii) the generation of an audit report (“Report”), which will be the Sub-Processor’s confidential information or otherwise be made available subject to a mutually agreed upon non-disclosure agreement covering the Report (“NDA”). Strategy may not be able to disclose such Report to Customer without permission from the Sub-Processor. At Customer’s reasonable written request during the exercise of its audit rights under the Independent Determination section below, Strategy will request the permission to provide Customer with a copy of such Report so that Customer can reasonably verify the Sub-Processor’s compliance with its security obligations, provided that Customer acknowledges that the Sub-Processor may require Customer to enter into an NDA with such Sub-Processor before releasing는 동일합니다.

독립적인 결정
고객은 다음에 대한 책임이 있습니다.viewing the information made available by Strategy and its Sub-Processor relating to data security and making an independent determination as to whether the MCE Service meets Customer’s requirements and legal obligations, as well as Customer’s obligations under this DPA.

보조
To the extent required by Privacy Laws, and taking into account the nature of the processing, Strategy shall, in relation to the processing of Personal Data and to enable Customer to comply with its obligations which arise as a result thereof, provide reasonable assistance to Customer, through appropriate technical and organizational measures, in: responding to requests from individuals pursuant to their rights under Privacy Laws, including by providing, deleting, or correcting the relevant Personal Data, or by enabling the Customer to do the same, insofar as this is possible;

1. responding to requests from individuals pursuant to their rights under Privacy Laws, including by providing, deleting, or correcting the relevant Personal Data, or by enabling the Customer to do the same, insofar as this is possible;
2. 개인 데이터의 특성에 적합한 합리적인 보안 절차 및 관행을 구현하여 개인 데이터를 무단 또는 불법적인 접근, 파기, 사용, 수정 또는 공개로부터 보호합니다.
3. 보안 사고가 발생하면 관련 유관 당국 및/또는 영향을 받는 개인에게 통보합니다.
4. 데이터 보호 영향 평가를 실시하고 필요한 경우 관련 유관 당국과 사전 협의합니다.
5. 본 DPA 체결.

고객 데이터의 반환 또는 삭제
Due to the nature of the MCE Service, Strategy’s Sub-Processor provides Customer with controls that Customer may use to retrieve Customer Data in the format in which it was stored as part of the MCE Service or delete Customer Data. Up to the termination of the Governing Agreement between Customer and MicroStrategy, Customer will continue to have the ability to retrieve or delete Customer Data in accordance with this section For 90 days following that date, Customer may retrieve or delete any remaining Customer Data from the MCE Service, subject to the terms and conditions set out in the Governing Agreement, unless (i) it is prohibited by law or the order of a governmental or regulatory body, (ii) it could subject MicroStrategy or its Sub-Processors to liability, or (iii) Customer has not paid all amounts due under the Governing Agreement. No later than the end of this 90-day period, Customer will close all MicroStrategy accounts. MicroStrategy will delete Customer Data when requested by Customer through the MCE Service controls provided for this purpose.

부록 A – 클라우드 지원 서비스

지원 세부 정보	클라우드 지원	클라우드 엘리트 지원
지정된 클라우드 기술 계정 관리자	예	예
지정된 지원 연락 담당자 수	4	8
건축가 교육 패스	0	8
P1 및 P2 문제에 대한 초기 응답 시간*	P1 < 2시간 P2 < 2시간	P1 < 15분 P2 < 1시간
P1 및 P2 문제 업데이트	상태가 변경되거나 매일	P1 every 1 hour P2 as statuschanges or twice aday
사례 관리 회의	아니요	주간
시스템 경고 알림	아니요	예
분기별 서비스 보고	이메일을 통해	회의를 통해
Location-based 24/7 support	아니요	예

부록 B – RACI 다이어그램

활동	설명	엠씨이기준	고객
클라우드 플랫폼
환경 구축	자동화된 빌드, 보안 경계 등	RA	CI
인프라 유지 관리	Monthly/EmergencyMaintenance Windows, OS Updates	RA	I
환경 크기 조정	VM의 업사이징/다운사이징	RA	CI

인프라 관리	All cloud components, such as VMs, Storage, DBMS (for MD/PA)	RA
백업	컴퓨팅 인스턴스, 캐시/큐브 files, MD Repository, ODBC, and Configfiles	RA
복원합니다	컴퓨팅 인스턴스, 캐시/큐브 files, MD 저장소, ODBC 및 구성files	RA	CI
24/7 지원		RA
보안 및 규정 준수
ISO27001	Certifications with 3rd-party audit	RA	I
SOC2/유형 2	Certifications with 3rd-party audit	RA	I
개인정보보호법	내부 감사를 통한 인증	RA	I
PCI	내부 감사를 통한 인증	RA	I
건강보험공단	Certifications with 3rd-party audit	RA	I
24/7 SecurityIncident Event Management	Security logs sent to SIEM for automatic analysis	RA	I
취약성 관리	NIST 표준에 따른 검사, 교정	RA	I
침투 테스트	분기별 환경 외부 스캐닝	RA	I
휴면 상태의 데이터 암호화	스토리지 볼륨 및 MD DB에 대한 AES 256 암호화	RA	I
모니터링
클라우드 인프라 구성요소	VM, 스토리지, DBMS(MD/PA용), 네트워크 구성요소	RA	I
애플리케이션 서비스	Strategy Components like I- Server, Web앱 등	RA	I
데이터 연결	VPN, 프라이빗링크	RA	CI
침입 탐지	씨엠	RA	I
벌채 반출	로드 밸런서 로그 등	RA

데이터 소스 및 데이터베이스 연결	VPN 터널, 개인 링크, Express 경로 등의 배포/구성	RA	RA
Strategy Application Administration
참조 아키텍처	MCE 아키텍처	RA	I
업그레이드	병렬 환경을 통한 플랫폼 업그레이드	R	미국상공회의소(ACI)
업데이트	최고 수준의 업데이트 - 병렬 환경이 필요하지 않습니다.	R	미국상공회의소(ACI)
Post Upgrade QA(Availability of the Services)	서비스 상태/가용성 테스트 및 검증	RA	CI
업그레이드 후 회귀 테스트	고객 회귀 및 기능 테스트/인증	I	RA
고객 데이터	고객 데이터		RA
Strategy Project Development	콘텐츠 구축 및 전달		RA
Strategy Project and I- Server Configuration	프로젝트 및 I-Server별 설정		RA
사용자 정의	맞춤형 워크플로, plugins/SDK Customizations, Strategy Web 앱 맞춤설정	CI	RA
Strategy Application User Permissions	고객은 누가 어떤 보고서에 액세스할 수 있는지 제어합니다.		RA
인증 설정	SSO 및 OIDC 지원 인증 방법	R	미국상공회의소(ACI)
메타데이터 모델링	건물 규칙		RA
플랫폼 분석	Initial configuration only +Monitoring of availability of the services	RA
배포 서비스용 SMTP 서버	MCE의 DS는 자체 SMTP 서버를 통해 전송됩니다.	CI	RA

File구독	고객이 콘텐츠를 보내도록 구성합니다. files on disk (Blob or Amazon S3, or Google CloudStorage)	RA	CI
Plugins		CI	RA
사전 제작/POC
프로젝트 관리	Aligning internal resources to complete activities. Highlighting areas of customer responsibility(SE led)	RA	CI
BuildEnvironment (Vanilla)	선택한 플랫폼과 지역에 따라	RA	CI
Strategy MD Restore	MD 및 기타 아티팩트 복원	RA	CI
환경 구성	I-서버 설정, URL 사용자 정의, 인증 설정, Web 앱 배포, 사용자 정의 ODBC 드라이버	RA	CI
네트워킹 연결	내부 액세스를 위한 온프레미스 연결	라크	미국상공회의소(ACI)
사용자 정의	맞춤형 워크플로, plugins/SDK Customizations, Strategy Web 앱 맞춤설정	CI	라크
테스트	Testing to ensure the success criteria are met (SE led with the customer)	CI	RA
이주
프로젝트 관리	Aligning internal resources tocomplete activities. Highlighting areas of customer responsibility	R	미국상공회의소(ACI)
애플리케이션 업그레이드	MD 및 기타 아티팩트를 최신 버전으로 업그레이드	RA	CI
Strategy MD Restore/Refresh	MD 및 기타 아티팩트 복원/새로 고침	RA	CI
환경 구성	I-서버 설정, URL customization ,Authentication setup, Web 앱 배포, 사용자 정의 ODBC 드라이버	RA	CI

네트워킹 연결	내부 액세스를 위한 온프레미스 연결	라크	미국상공회의소(ACI)
사용자 정의	맞춤형 워크플로, plugins/SDK Customizations, StrategyWeb앱 맞춤설정	CI	라크
Post Upgrade QA(Availability of the Services)	서비스 상태/가용성 테스트 및 검증	RA	CI
업그레이드 후 회귀 테스트	고객 회귀 및 기능 테스트/인증	CI	RA