ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router User Manual

1. 서론

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your ARRIS SURFboard G36 Multi-Gigabit Cable Modem & AX3000 Wi-Fi 6 Router. The G36 combines a DOCSIS 3.1 cable modem with an AX3000 Wi-Fi 6 router, offering high-speed internet access and a robust wireless network for your home or small office. Please read this manual thoroughly before setting up your device to ensure optimal performance and proper usage.

2. 패키지 내용

아래 나열된 모든 품목이 제품 패키지에 포함되어 있는지 확인하세요.

• ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router
• 전원 코드
• Ethernet Cable (may be included)
• 빠른 시작 가이드(포함될 수 있음)

3. 제품 오버view

The ARRIS SURFboard G36 is a high-performance device designed to deliver fast and reliable internet connectivity. It integrates a DOCSIS 3.1 cable modem for multi-gigabit internet speeds and an AX3000 Wi-Fi 6 router for advanced wireless networking.

그림 3.1: 전면 view of the ARRIS SURFboard G36 device.

전면 패널 표시기

The front panel features LED indicators that provide status information about the device's operation. Refer to the table below for a description of each indicator.

후면 패널 포트

Figure 3.2: Rear panel connections of the ARRIS SURFboard G36.

• COAX Port: 인터넷 서비스를 위한 케이블 벽면 콘센트에 연결됩니다.
• 2.5Gbps 이더넷 포트: For connecting a high-speed device like a computer or switch.
• Gigabit Ethernet Ports (x4): 컴퓨터, 게임 콘솔, 스마트 TV 등 유선 기기를 연결하는 데 사용합니다.
• 재설정 버튼: Used to restore factory default settings (requires a paperclip or similar object).
• 전원 포트: 포함된 전원 어댑터에 연결합니다.

4. 설정 지침

4.1 시작하기 전에

• Contact your Internet Service Provider (ISP) to confirm compatibility and service requirements. The ARRIS G36 is approved for Cox, Spectrum, Xfinity, and others.
• Disconnect any existing modem and router from your network.
• Ensure you have your ISP account information readily available for activation.

4.2 하드웨어 설치

1. 동축 케이블 연결: Connect one end of a coaxial cable (not included) to the COAX port on the rear of the G36 and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. 전원 연결: Connect the included power cord to the Power port on the G36 and then plug the other end into an electrical outlet. The Power LED on the front panel should illuminate.
3. 온라인 LED를 기다리세요: Allow the G36 to power on and establish a connection. This may take several minutes. The Online LED on the front panel will turn solid green once the modem is successfully connected to your ISP's network.
4. (선택 사항) 유선 장치 연결: For wired connections, connect an Ethernet cable from the 2.5 Gbps Ethernet port or any of the Gigabit Ethernet ports on the G36 to your computer or other network device.

4.3 서비스 활성화

After hardware installation, you must activate your G36 with your Internet Service Provider. This process typically involves:

• 인터넷 서비스 제공업체(ISP)의 고객 지원 센터에 전화하세요.
• Providing the MAC address (CM MAC) and Serial Number (S/N) located on the label on the bottom or back of your G36.
• Following the instructions provided by your ISP to complete the activation.

Some ISPs may offer an online activation portal. Refer to your ISP's documentation for specific activation procedures.

5. 사용 설명서

5.1 Wi-Fi에 연결하기

The G36 broadcasts a Wi-Fi network. The default Wi-Fi network name (SSID) and password (Wi-Fi Key) are printed on the label on the bottom or back of your device.

1. On your wireless device (laptop, smartphone, tablet), open the Wi-Fi settings.
2. Select the Wi-Fi network name (SSID) that matches the one on your G36 label.
3. 메시지가 표시되면 Wi-Fi 키(비밀번호)를 입력하세요.
4. Your device should now be connected to the internet via Wi-Fi.

5.2 액세스 Web 관리자

You can configure advanced settings of your G36 through its web기반 관리 인터페이스.

1. Ensure your computer is connected to the G36 via Ethernet or Wi-Fi.
2. 열기 web 브라우저(예: Chrome, Firefox, Edge).
3. 주소창에 다음을 입력하세요. 192.168.0.1 or 192.168.100.1 and press Enter. (The exact IP address may vary; check the label on your device or your ISP's documentation).
4. Enter the default username and password. These are typically printed on the device label. Common defaults are 관리자 사용자 이름과 비밀번호 for password, or a unique password provided on the label.
5. Once logged in, you can configure Wi-Fi settings, network security, parental controls, and other advanced features.

중요한: For security, it is highly recommended to change the default Wi-Fi password and the web manager login password after initial setup.

6. 유지관리

6.1 Rebooting the Device

Periodically rebooting your G36 can help resolve minor connectivity issues and improve performance. To reboot:

1. Unplug the power cord from the back of the G36.
2. 최소 10~15초 정도 기다리세요.
3. Plug the power cord back into the G36.
4. Allow several minutes for the device to power on and reconnect to your ISP's network.

6.2 펌웨어 업데이트

Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP or ARRIS support.

6.3 청소

To clean the exterior of your G36, use a soft, dry cloth. Do not use liquid cleaners or aerosol sprays, as they may damage the device.

7. 문제 해결

7.1 인터넷 연결 없음

• 케이블 확인: 모든 케이블(동축 케이블, 이더넷 케이블, 전원 케이블)이 단단히 연결되어 있는지 확인하십시오.
• LED 확인: Verify that the Power and Online LEDs on the front panel are solid green. If the Online LED is blinking or off, the modem is not connected to your ISP's network.
• 재부팅: Perform a power cycle (unplug, wait 15 seconds, plug back in) on the G36.
• 인터넷 서비스 제공업체(ISP)에 문의하세요: If the issue persists, contact your Internet Service Provider to confirm service status and modem activation.

7.2 Slow Internet Speeds

• Test Wired Connection: Connect a computer directly to the G36 via an Ethernet cable and test speeds. If wired speeds are normal, the issue may be with your Wi-Fi network.
• Wi-Fi 간섭: Move the G36 away from other electronic devices that may cause interference (e.g., microwaves, cordless phones).
• 채널 혼잡: 에서 web manager, try changing your Wi-Fi channel to a less congested one.
• ISP 서비스: Contact your ISP to verify your subscribed speed plan and check for any network issues in your area.

7.3 Wi-Fi Not Broadcasting or Connecting

• Wi-Fi LED 확인: 전면 패널의 Wi-Fi LED가 녹색으로 켜져 있는지 확인하세요.
• Verify SSID/Password: Double-check that you are selecting the correct Wi-Fi network name (SSID) and entering the correct password (Wi-Fi Key).
• 재부팅: Reboot the G36.
• 공장 초기화 : As a last resort, you can perform a factory reset by pressing and holding the Reset button on the rear panel for 10-15 seconds with a paperclip. 경고: This will erase all custom settings and restore the device to its default configuration. You will need to reconfigure your Wi-Fi settings and potentially reactivate with your ISP.

8. 사양

9. 보증 및 지원

9.1 제품 보증

For information regarding the warranty of your ARRIS SURFboard G36, please refer to the warranty card included with your product or visit the official ARRIS website. As this is a renewed product, specific warranty terms may be provided by the Amazon Renewed program or the seller. Please consult your purchase documentation for details.

9.2 기술 지원

If you encounter issues that cannot be resolved using the troubleshooting steps in this manual, please contact ARRIS Technical Support or your Internet Service Provider for assistance.

• ARRIS 지원 Web대지: www.arris.com/support
• ISP 지원: Refer to your Internet Service Provider's contact information.