Mitel Performance Analytics Software User Guide

មាតិកា លាក់

1 Mitel Performance Analytics Software

2 ការណែនាំ

3 MITEL PERFORMANCE ANALYTICS OVERVIEW

Mitel Performance Analytics Software

សេចក្តីជូនដំណឹង
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no warranty of any kind with regards to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
គ្មានផ្នែកនៃឯកសារនេះអាចត្រូវបានផលិតឡើងវិញ ឬបញ្ជូនតាមទម្រង់ណាមួយ ឬដោយមធ្យោបាយណាមួយឡើយ - អេឡិចត្រូនិក ឬមេកានិច - សម្រាប់គោលបំណងណាមួយដោយគ្មានការអនុញ្ញាតជាលាយលក្ខណ៍អក្សរពីសាជីវកម្ម Mitel Networks ។

ការណែនាំ

Mitel Performance Analytics is a fault and performance management system designed to provide users with fast actionable problem resolution so that optimal service quality levels are maintained for end customers. Mitel Performance Analytics provides real-time alerts, detailed reporting and ubiquitous accessibility with secure remote access.

DOCUMENT PURPOSE AND INTENDED AUDIENCE

This document is intended for Mitel Performance Analytics Software as a Service (SaaS) deployments where the software is hosted in the cloud by Mitel. For Mitel Performance Analytics deployments, where the software is installed on a server in the customer network, refer to the Mitel Performance Analytics Quick Start Guide – On-Premise Users.
This document summarizes the steps needed to begin using a Mitel Performance Analytics (MPA) monitoring system.
For a complete description of Mitel Performance Analytics, refer to the Mitel Performance Analytics online help.
This document describes all possible Mitel Performance Analytics features. Feature access depends on the Mitel offering you have purchased. Not all features may be available to all Mitel Performance Analytics users.

Note that screen captures in this document may not reflect the latest Mitel Performance Analytics User Interface updates.

ប្រវត្តិនៃការពិនិត្យឡើងវិញ

DOCUMENT DATE	ការពិពណ៌នា
ថ្ងៃទី 19 ខែវិច្ឆិកា ឆ្នាំ 2025	Mitel Performance Analytics R3.6 GA

MITEL PERFORMANCE ANALYTICS OVERVIEW

សមត្ថភាព
Mitel Performance Analytics provides fault, inventory, and performance management for Mitel Networks Unified Communications systems, multiple enterprise VoIP systems and associated network infrastructure, both LAN and WAN. Mitel Performance Analytics supports monitoring and remote access both for private networks, such as enterprise LANs and MPLS VPNs, and for public network or Internet-reachable devices, such as access routers.

Mitel Performance Analytics with the standard with the Mitel Premium Software Assurance license provides:

Support for a range of Mitel systems; see the System Description Guide for a complete list of Mitel supported devices
VoIP Quality monitoring and visualization for MiVoice Business, Mitel SIP sets, MBG (Teleworker and SIP trunk), MiVoice MX-ONE
Cloud or on-premises packaging
Real-time and historical fault and performance monitoring
Alarm management tools (dashboards, alerting, views) and alarms analytics tool that customizes the alarm management environment according to the user’s behavior and the behavior of others. Alarms that are deemed to be the most important to the user are shown first. Contains advanced tools for determining related alarms.
Display of dynamic health status icons over user-supplied network diagram, with devices and containers arranged according to user preferences
Monthly or on-demand customer reporting
Flexible container architecture allowing users to configure data reporting to match their size and organization (for example, data reporting according to geographical locations, functional or organizational groupings, or customer groupings)
IP SLA monitoring
Simple deployment in remote customer networks with both software and hardware Probe available
Supports multiple internationalized character sets for content entry into Mitel Performance Analytics
Branded dashboard can be created for service providers, resellers and customers
Resellers can choose any URL they own for their Mitel Performance Analytics login page
Integrated remote access to customer networks (with Probe) in the cloud

Additional capabilities are available in Mitel Performance Analytics with the Mitel Premium Software Assurance Plus license, including the following:

Emergency Response (ER) alarm monitoring and alerts for MiVoice Business, MiVoice Business EX, and MiVoice MX-ONE
Support for SNMP based third-party devices and applications
Ability to create custom SNMP devices—which can be either third-party devices or Mitel devices—and configure custom alarms based on SNMP traps and events
Advanced user, set, and service inventory reporting for MiVoice Business, MiVoice Border Gateway and MiVoice MX-ONE
Device and extension inventory for MiVoice Business and MiVoice Border Gateway
IP set inventory for MiVoice Business and MiVoice Border Gateway
Agent based network testing to assess, monitor and troubleshoot the availability, capacity, and performance of the network
Collection and storage of SMDR records for MiVoice Business and MiVoice Office 250
System wide backups, stored locally or in the cloud for MiVoice Business,MiVoice 5000 and MiVoice MX-ONE
System wide backups, stored locally or in the cloud for MSL based devices ( MSL 11.0.80 or higher):
- អាជីវកម្ម MiVoice
- ច្រកព្រំដែន MiVoice
- MiCollab
Upgrade of MSL based devices (MSL12 or higher):
- អាជីវកម្ម MiVoice
- ច្រកព្រំដែន MiVoice
Trunk capacity reporting for MiVoice Business
Voice quality monitoring and analytics for MiVoice Border Gateway and MiCollab softphones
អូឌីយ៉ូ web, and video port usage reporting for MiCollab (MSL)

សមាសធាតុប្រព័ន្ធ

Mitel Performance Analytics has two major components: the Mitel Performance Analytics server and the Probe.
The Mitel Performance Analytics server can be deployed as a cloud service, supporting many different customer networks or it be deployed in a single customer network supporting one customer. The standard Mitel Performance Analytics customer network installation package includes both the server and a pre-configured Probe

កម្មវិធីរុករកដែលគាំទ្រ
User access to Mitel Performance Analytics requires the use of a Web browser with JavaScript enabled.
Mitel Performance Analytics is officially supported on:

Firefox, Release 55.0 and later
Chrome, Release 60.0* and later
Edge, Release 79.0 and later

Mitel Performance Analytics does work on Microsoft Edge, Releases 16 to 18; however, it is not officially supported. Mitel Performance Analytics Mitel Performance Analytics does not work on Release 15 of Edge.

ចំណាំ៖ While Mitel Performance Analytics may work on most standards compliant browsers, such as Safari and Opera, Mitel can only commit to resolving issues with specifically tested and supported browsers.

សំខាន់៖ Your browser cache must be cleared completely whenever Mitel Performance Analytics is upgraded to a new release version.
*MiVoice 5000 is not currently supported on Chrome or Edge.

ចាប់ផ្តើម

You need the Mitel Performance Analytics URL and your initial access credentials. The following is an exampលេ៖

URL: example.mycompany.net
អ្នកប្រើប្រាស់៖ j_smith@mycompany.com
Password: change_me

Note 1: You must use a Fully Qualified Domain Name (FQDN) in the Mitel Performance Analytics URL; not an IP address.
Note 2: After 10 unsuccessful login attempts, the account is locked for one hour.

កិច្ចព្រមព្រៀងអាជ្ញាប័ណ្ណអ្នកប្រើប្រាស់ចុងក្រោយ
The very first time you log in, you are required to review and accept the End User License Agreement (EULA) before gaining access to Mitel Performance Analytics. If the EULA is updated, you are prompted to review and accept it again. The EULA can reviewed from the About page, which is accessed from the User រូបតំណាង។

ការផ្ទៀងផ្ទាត់ពីរកត្តា

If two-factor authentication has been enabled for your account, you are prompted to enter a passcode that is generated by a mobile authentication application.
If you select the “Skip this step in this browser for 7 days” checkbox you are not prompted for a 2FA passcode for the next seven days. At the first log in after the seven-day period has expired, you are prompted to provide a passcode again.
If during the seven days, you use a different browser, select incognito/private browsing mode, or clear your browser cookies, you are prompted for a new 2FA generated passcode.
If you do not have access to, or unable to generate a 2FA passcode, you can still log in using a recovery code.

After you access Mitel Performance Analytics for the first time, do the following initial configuration steps:

“Add Containers” on page 8
“Add Users” on page 9
“Add Devices” on page 11
“Licensing” on page 15

ADD CONTAINERS
You can create a hierarchy of containers to meet your reporting and access needs. Do the following steps:

Select New Container under the System Administration menu.
In the New Container window, specify the new properties.
ចុចប៊ូតុងបង្កើត។

បន្ថែមអ្នកប្រើប្រាស់
CAUTION: After you add a user to a container, you cannot move the user to another container. You can create users with different privileges. Do the following steps:

Select System Administration > Users.
Click the Create New User button.
In General area, specify the new user’s email address, first name, and last name. Ensure that you supply a valid email address.
In Role area, select the role that you want to assign to the new user. A description of the role displays below each choice. Click Show Details to see a list of the permissions that are associated with each role. You can also create a custom role and assign your choice of permissions for the user. For information about each of the permissions, refer to “User Permissions” on page 1.
Click on the Create button.
The system sends a Welcome Email to the new user that contains instructions for creating a new password and accessing the system. Passwords must contain at least eight characters and include upper and lower case characters, symbols, and numbers. If you enforce two-factor authentication (2FA), the email contains instructions for the user to follow.
If you want to resend the Welcome Email, select System Administration > Users, locate the new user in the list, and click Resend welcome email.

USER PERMISSIONS
Mitel Performance Analytics users can be assigned various permissions to suit their administrative needs.

ADMINISTRATIVE PERMISSIONS	ការពិពណ៌នា
ធុង	Allows the account to add and remove containers, including changing their properties. If unchecked, that menu item is grayed out.
ម៉ាកយីហោ	Allows the account to customize: The logo used on the dashboard and reports. The brand name that appears besides the logo at the top of the dashboard.
អ្នកប្រើប្រាស់	Allows the account to add and remove Mitel Performance Analytics user accounts, including changing their properties. If unchecked, that menu item is grayed out.
ឧបករណ៍	Allows the account to add and remove devices, including changing their properties. If unchecked, that menu item is grayed out.
Probe Installer	Allows the account to install Probes. If unchecked, Mitel Performance Analytics does not supply the user with a configuration URL to complete the Probe installation process.

ការជូនដំណឹង Profiles	Allows the account to add and remove alert profiles, including changing their properties. If unchecked, that menu item is grayed out.
អាជ្ញាប័ណ្ណ	Allows the account to add licenses to Mitel Performance Analytics, and to attach and detach from license targets.
License Policy	Allows the account to specify license policies. This capability is restricted to Mitel or on-premise deployments of Mitel Performance Analytics software.
កម្រិត	Allows the account to modify default performance thresholds to generate alarms.
MIBManagement	Allows users to upload MIBs to the MIB browser.
អ្នកគ្រប់គ្រងប្រព័ន្ធ	Allows users to perform tasks such as registering Mitel Performance Analytics or configuring an SMTP server or Twilio SMS account. This permission is configured when Mitel Performance Analytics is installed.

GENERAL PERMISSIONS	ការពិពណ៌នា
Edit Tickets	Allows the account to: Edit trouble management information displayed in the Alarms panel. Silence alarms.
បង្កើតស្លាក	Allows the account to create labels.
Assign Labels	Allows the account to assign labels.
Subscribe Labels	Allows the account to subscribe to labels.
ការចូលប្រើពីចម្ងាយ	Allows the account to use Remote Access to access monitored devices. If unchecked, connection attempts automatically fail.
ចែករំលែក Views	Allows the account to share customized query views.

GENERAL PERMISSIONS DESCRIPTION

Shared SSO Credentials
Allows the account to use a shared account to log into a MiVoice Business ESM.

ចំណាំ៖ Ensure you also grant Remote Access permission. Users require both Remote Access and Shared SSO Credentials permissions to use a shared account.

បន្ថែមឧបករណ៍
Devices may be added manually, through the Device Creation Wizard, or through a discovery process. This topic shows the manual process. For details on discovering devices, refer to the online help.
You can use the Device Creation Wizard to add and configure a probe and associated Mitel devices for Mitel Performance Analytics. For details on using the Device Creation Wizard, refer to the online help.
Additional devices can be added and configured as needed.

ប្រយ័ត្ន៖ A Probe device must be configured for all devices to be monitored.
For cloud-based users, you must install a Probe as part of your configuration.

To add a probe, do the following:

Add a device and select Probe as the device type.
Install the probe software. See “Probe Software Installation Procedures” on page 1

To add a device, do the following steps:

From a container or device dashboard, select New Device under the System Administration menu.
The New Device window is displayed.

In New Device window, select the device type from the drop-down list and click the Next button.
The following table describes the possible devices types:

ក្រុមហ៊ុនផលិត	ឧបករណ៍ ប្រភេទ	ការពិពណ៌នា
អេប៊ីប៊ី	ABBSlimLine	ABB SlimLine SPS-48V
អាវ៉ាយ៉ា	ការិយាល័យ IP របស់ Avaya	Avaya IP Office 500, IP Office Server Edition
Inngate	Innline IP	Innline IP

ម៉ាទីលឡូ	ស៊ើបអង្កេត	Software running on a server in an off-net network that enables Mitel Performance Analytics to monitor devices in a remote network
ការច្នៃប្រឌិត	Innline IP	Innovation Technologies InnLine Voice Mail
	Mitel Interaction Recorder	Mitel Interaction Recorder
	MX-ONEApplication Server	MiVoice MX-ONE Application Server
	សហគ្រាសមជ្ឈមណ្ឌលទំនាក់ទំនង MiContact	សហគ្រាសមជ្ឈមណ្ឌលទំនាក់ទំនង MiContact
	MiContact Center Office	MiContact Center Office
	MiContact Center Business	MiContact Center Business
	MiVoice Business EX	MiVoice Business EX
	MiVoice ៦៩៤០	MiVoice 5000MiVoice 5000 Base System MiVoice 5000 Manager
	ការិយាល័យ MiVoice 250	MiVoice Office 250 PBX
	Mitel Business Dashboard	Mitel Business Dashboard
	EXController for MX- ONE	EX Controller for MX-ONE

GXGateway for MX- ONE	GX Gateway for MX-ONE
MiCollab	MiCollab server
ច្រកព្រំដែន MiVoice	MiVoice Border Gateway server, includes MiCollab
អាជីវកម្ម MiVoice	Mitel 3300 ICP, MiVoice Business, vMCD or MiVoice Business Instance IP PBX system
MiVoice Business Multi Instance	MiVoice Business Multi Instance
Mitel CX	Mitel CX
Mitel Open Integration Gateway	Mitel Open Integration Gateway
Mitel Oria	Mitel Oria
MiVoice MX-ONE	MiVoice MX-ONE
MiVoice Call Recording	MiVoice Call Recorder
Small Medium Business Controller	Mitel Small Medium Business Controller
SIP DECT OMM	Mitel SIP DECT Open-Mobility Manager (OMM)
SIP DECT RFP	Mitel SIP DECT Radio Fixed Part (RFP)
Unify OS SBC	Mitel Unify OS SBC

	Basic IP Device	Any device supporting basic SNMP functionality
	រ៉ោតទ័រ	Cisco or Adtran router, used to provide IP network services
ផ្សេងៗ	ម៉ាស៊ីនមេ	Generic Windows or Linux Server
	ប្តូរ	Managed Ethernet switch (HP, Dell, Cisco, Avaya (Nortel), and Extreme
	UPS	Uninterruptible Power Supply (APC Networked UPS)
Path Solutions	Path Solutions	PathSolutions VoIP Monitor
Red Box Recorders	RedBox CR	Red Box Call Recorder
Unipower	Unipower Aspiro (PCC)	Unipower Aspiro (PCC)
VMWare	ESXiServer	VMWare ESXi server

The properties sheet for the new device is displayed.

Enter the device configuration details:
- Device Name – the name that Mitel Performance Analytics uses to identify the device
- Choose a Probe to monitor the device.
- Enter the device IP address.
- Enter the device SNMP version information and access credentials
  Note: For additional device specific configuration options, refer to the Online Help.
ចុចប៊ូតុងរក្សាទុក។
Mitel Performance Analytics verifies connectivity to the device with the configuration you entered.
Mitel Performance Analytics automatically assigns a 30-day per device type trial license to the newly added device.

PROBE SOFTWARE INSTALLATION
The Probe software is available from the Probe Configuration panel available on the Probe dashboard. That means that you must have previously added the Probe device to a container.
Before the Probe has connected to Mitel Performance Analytics, the Probe dashboard shows only two panels: the Probe Configuration panel and the Probe Device Information panel.

The following is a typical Probe dashboard before it has connected to Mitel Performance Analytics:

If a Probe is already connected to Mitel Performance Analytics, the Probe Configuration panel is accessed by selecting Probe Software from the System Administration menu from the Probe dashboard.
The Probe Dashboard shows only these two panels to highlight the fact that the Probe has not yet connected to Mitel Performance Analytics. Use the Probe Configuration panel to install the Probe software.
Each tab contains instructions to download the installation files for a Probe for that platform. The Connect URL tab is used primarily to regenerate a Probe URL for Mitel Flex K8s device implementations.
Warning: Do not generate a new Probe URL unless absolutely necessary. Doing so renders the existing URL invalid and the current probe will cease to function, even if this probe was not configured as part of a Flex K8s implementation. The newly generated URL must be implemented in order for the Probe to function again.
To install the Probe software, select the desired installation option tab (Virtual Application, Linux, MSL Blade, or Windows) and follow the instructions. For more detailed installation instructions, refer to the Probe Installation and Configuration Guide.

អាជ្ញាប័ណ្ណ
Mitel Performance Analytics licensing tracks purchased and authorized system capabilities, including devices, software features, capacity and services.
Mitel Performance Analytics has multiple trial license capabilities:

An All Features Licensed trial is available that activates all features for all device types for a 30-day period. After the 30-day period, the system warns that licenses have expired and stops providing the licensed capability. The All Features Licensed trial can only be activated once per Mitel Performance Analytics system. After the trial period, all of the licensed features are disabled.
Per device type feature trials are available for a 30-day period. After the trial period, the system warns that licenses have expired and applies a 60-day grace period before the system stops providing the licensed capability. If a trial period for one device type feature expires, you can still activate a trial for another device type feature.
Mitel Performance Analytics automatically assigns a 30-day per device type trial license to newly added devices. You can also manually activate trials. See the Mitel Performance Analytics online help for details.
If you have not already done so, use the trial period and the grace period to complete your order for Mitel Performance Analytics with your supplier. If licensing has not been applied, Mitel Performance Analytics features are suspended after the grace period ends. Suspended features are indicated in a red banner on the dashboard and in the Licensing window of the root container.
Licensing, including trial licenses, begin to be enforced automatically shortly after initial installation. The period varies but is no longer than 24 hours. Mitel recommends that you use this initial startup period to set up Mitel Performance Analytics users, containers and devices. This step loads your Mitel Performance Analytics system with the device types needed for trial licenses. Additional devices can be added after licensing has been applied.

LICENSING FOR CLOUD-BASED USERS

Licensing for cloud-based users is automatic once their order is processed. You do not need to upload and apply licenses.
If you are Reseller or Service Provider, when a customer container is created, the licenses are automatically applied to any devices added to the customer container.
Resellers must have an account on Mitel Performance Analytics. To obtain an account, contact fulfillment@martellotech.com.

ពាណិជ្ជសញ្ញា
ពាណិជ្ជសញ្ញា សញ្ញាសេវាកម្ម ឡូហ្គោ និងក្រាហ្វិក (ជារួម “ពាណិជ្ជសញ្ញា”) ដែលបង្ហាញនៅលើគេហទំព័រអ៊ីនធឺណែតរបស់ Mitel ឬនៅក្នុងការបោះពុម្ពផ្សាយរបស់វាត្រូវបានចុះបញ្ជី និងមិនបានចុះបញ្ជីពាណិជ្ជសញ្ញារបស់ក្រុមហ៊ុន Mitel Networks Corporation (MNC) ឬក្រុមហ៊ុនបុត្រសម្ព័ន្ធរបស់ខ្លួន (ជាសមូហភាព “Mitel”) ឬផ្សេងទៀត។ ការប្រើប្រាស់ពាណិជ្ជសញ្ញាត្រូវបានហាមឃាត់ដោយគ្មានការយល់ព្រមភ្លាមៗពី Mitel ។ សូមទាក់ទងផ្នែកច្បាប់របស់យើងនៅ legal@mitel.com សម្រាប់ព័ត៌មានបន្ថែម។ សម្រាប់បញ្ជីនៃម៉ាកយីហោ Mitel Networks Corporation ដែលបានចុះបញ្ជីទូទាំងពិភពលោក សូមយោងទៅ webគេហទំព័រ៖ http://www.mitel.com/trademarks.

© Copyright 2025, Martello Technologies Corporation. All Rights Reserved.
The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

សំណួរគេសួរញឹកញាប់

What is Mitel Performance Analytics?

Mitel Performance Analytics is a fault and performance management system for Unified Communications systems, VoIP systems, LAN, WAN, and network infrastructure.

How do I start using Mitel Performance Analytics?

Refer to the Quick Start Guide for Cloud Users and follow the steps outlined for adding containers, users, setting permissions, adding devices, installing probe software, and completing licensing for cloud-based users.

ឯកសារ/ធនធាន

	Mitel Performance Analytics Software [pdf] ការណែនាំអ្នកប្រើប្រាស់ Performance Analytics Software, Analytics Software, Software
	Mitel Performance Analytics Software [pdf] ការណែនាំអ្នកប្រើប្រាស់ Performance Analytics Software, Analytics Software, Software
	Mitel Performance Analytics Software [pdf] ការណែនាំអ្នកប្រើប្រាស់ Performance Analytics Software, Analytics Software, Software

ឯកសារយោង

សៀវភៅណែនាំអ្នកប្រើប្រាស់