IOT Towell App Instruction Manual

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IOT Towell App

IOT-Towell-App-PRODUCT

Product Specifications

  • Size:
  • Working Voltage:
  • Working Power:
  • Pixels: 1080P
  • Number of Carneras:
  • Support:128GB T F
  • Wireless: WlFl 2.4G
  • Working Distance:15m(WiFi)

Please read carefully before use, and keep it properly for later reference.

Information to User

Important: Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user’s authority to operate the equipment.

FCC WARNING

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC’s RF Exposure guidelines, this equipment should be installed and operated with a minimum distance between 20cmand  the radiator and your body, only the supplied antenna.

“ToWell” device Start Guide

Download APP

Method 1: You can scan the QR code and download the”ToWell”.

IOT-Towell-App-FIG- (1)

Method 2:

Android:
Search “ToWell” and download from Google Play.

iPhone:
Search “ToWell’t and download from the App Store.

Register and Login

Support email and quick login.

IOT-Towell-App-FIG- (2)

Add a WiFi device

  1. Power on the device, and wait for the device prompts
    “Please configure WiFi,” or the light flashes.
  2. Log in to the “ToWell” app, enable the Bluetooth function on your phone, click the “+” add button on the interface, and enter the automatic device search interface.
  3. Find the device you need to add in the search results, click the”Connect” button on the right, and follow the instructions to add the device.

IOT-Towell-App-FIG- (3)

Function introduction

Device List Functions 1

  1. Devices name
  2. Settings
  3. Purchase cloud storage services to store the recordings in the cloud.
  4. The switch for the APP to receive device alarm message push notifications.
  5. View the cloud-stored video.
  6. Share the device with family members or friends.

IOT-Towell-App-FIG- (4)

Device List Functions 2

  1. DeviceSetting
  2. Watch TF card recordings.
  3. Switch video resolution.
  4. Switch between horizontal and vertical screens.
  5. Record live video
  6. Shot: Take screenshot photos.
  7. Click the intercom: you can intel.com after clicking the button.
  8. Control the device to rotate up. Down, left, and right.
  9. Voice Hear the sound of the device.

IOT-Towell-App-FIG- (5)

Note: You can get more features by clicking the “More” button.

Device List Functions(3)

  1. Device connectivity issues.
  2. Device offline troubleshooting.
  3. TF card recording issues.
  4. Cloud storage FAQ
  5. Ala rm function troubleshooting
  6. AP P-related issues data recharge

IOT-Towell-App-FIG- (6)

Data Storage

TF Card storage (1)
Insert a TF card to store recordings locally. Playback is accessible via the TF card.

  1. 32GB supports 7-day playback, 64GB supports 14-day playback, and 128GB supports 30-day playback.
  2. When the TF card is full, new recordings will overwrite the oldest data.

Data Storage (2)

What is cloud storage?
Cloud storage is a safe and reliable cloud video storage service for smartphone device users.

Why buy cloud storage?

  1. Stable and reliable: Cloud recording will not lose data due to damage to the memory card, and there is no need to worry about the leakage of private data due to the memory card being stolen.n
  2. Data security: Cloud video will not be lost due to the device being stolen or damaged. When the device is stolen or damaged,the previous video will temain in the cloud within the validity pe riodofthecloud video. The owner can view and download it anytime, anywhere. For “video evidence that cannot be stolen”.

Steps to purchase cloud storage
Click the ” Subscription” button in the device list to enter the cloud storage package interface, and then you can buy Cloud storage.

IOT-Towell-App-FIG- (7)

Note

  • Please change the user password while using this product to avoid it being used by illegal elements.
  • Please do not install the device in damp, dus9 where children can easily access it.
  • Please use and store within the permitted temperature and humidity range, and do not disassemble the device at will.

Special Statement

  • Product appearance is subject to the physical product; the manual is for reference only.
  • APP and product equipment firmware will be updated irre gularly, if is an upgrade. please upgrade online by yourself, we apologize for not notifying in advance, the ma nual is for reference only.
  • The manual may contain technical inaccuracies, discrepancies with product functionalit,y or printing erro.s, Please refer to our company’s final interpretation.

Product key and indicator light description

  • Power on: Turn the DIP switch to ON until the indicator light turns on, which means the power is on.
  • Power off: Long the DIP switch to OFF until the indicator light goes off, which means the power is off.
  • Reset button: When the camera is powered on, long-press the reset button until the indicator light flashes and then release it, which restores the factory settings.
  • Indicator light status:
    1. The indicator light flashes slowly, indicating that the network is not connected.
    2. The indicator light is always on, indicating that the network connection is successful.
  • Charge prompt: When charging, the red light is on, and the indicator light goes off after full charge (this prompt applies to battery-powered devices, and can be ignored for constant power models)

Download APP Towell

IOT-Towell-App-FIG- (1)

support@houwei-tech.com

FAQS

Q: How dæs the camera < or videos?

  1. Local TF card storage, supports up to 256 GB, automatically saves older videos when the TF card is full, and records in a loop.
  2. Cloud storage.

Q: What to the camera need to be connected ed go offline abnormally during use?

  1. Check if the camera power and router network are normal.
  2. Unplug the camera power and restart the camera.
  3. Restore the camera to factory settings (long-press the Reset button for about 5-10 seconds until you hear the “Restore to Factory” prompt sound, then release), and then add the device again according to the instructions.

Documents / Resources

PDF thumbnailTowell App
Instruction Manual · 2BFQ8-T27, 2BFQ8T27, Towell App, Towell, App

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. ToWell app live stream disconnects after a few seconds, after the recent software update on my mobile phone.when l open the live stream,it automatically disconnects and kicks me out.l have restarting the router, changing resolution and reinstalling the app but the problem persists.this happens both on wi-fi and mobile data.please fix this compatibility issue in the next update.Thank you.

    Νικολέτα Κατσικοπουλου asks ToWell app live stream disconnects after a few seconds, after the recent software update on my mobile phone.when l open the live stream,it automatically disconnects and kicks me out.l have restarting the router, changing resolution and reinstalling the app but the problem persists.this happens both on wi-fi and mobile data.please fix this compatibility issue in the next update.Thank you.
    Manuals+ clarified question
    Question

    Why does the ToWell app live stream disconnect automatically after a mobile software update?

    Answer

    Based on the ToWell Product Manual, the issue you are experiencing with the live stream disconnecting after a mobile software update appears to be a compatibility or firmware-related conflict. Since you have already attempted to restart your router, change resolutions, and reinstall the app without success, please consider the following steps:

    • Check for Firmware Updates: The manual states that APP and product equipment firmware will be updated irregularly. Ensure your camera's firmware is up to date via the device settings menu in the app.
    • Reset the Device: If the app continues to kick you out, try a factory reset of the camera. Long press the Reset button for 5-10 seconds until you hear the "Restore to Factory" prompt, then re-add the device to the app.
    • Contact Technical Support: As this may be a specific compatibility issue with your phone's recent update, you should contact the manufacturer's support team directly at support@houwei-tech.com to report the bug for their next software release.

    Note: Ensure the device is connected to a 2.4G Wi-Fi network, as 5G networks are typically not supported and can cause stability issues.

Ask a Question

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