IMOU Bullet 2E IP Camera
Package content
Camera introduction
The pattern of the LED indicator is included in the following table.
| LED Status | Device Status |
|
Off |
Powered off/LED turned off Rebooting after reset |
| Red light on | Booting
Device malfunction |
| Green light flashing | Waiting for network |
| Green light on | Operating properly |
| Red light flashing | Network connection failed |
| Green and red light
flashing alternately |
Firmware updating |
Tips
Installing the Camera
Troubleshooting
| Problem | Solution |
|
Cannot set up camera |
• Ensure your mobile device and the camera are within range of your Wi-Fi router.
• Ensure the LED indicator on the camera isflashing green before beginning setup. |
|
The APP says “Failed to configure device network” |
• Reset your Camera and connect it again.
• Some cameras only support 2.4GHz, while some routers have dual band, 2.4G/5G. Make sure you are connecting 2.4GHz only. |
|
The app says “Failed to bind” |
The camera is already connected to Wi-Fi, but the router is:
• Not connected to Internet • Poor network status • The Wi-Fi signal is not stable due to obstacles or electronic interference |
|
No picture / signal |
• Ensure the LED indicator on the camera is flashing steady green. See ‘LED Status’ section for details if otherwise.
• Ensure the camera is properly connected to power using the included USB power adapter. • Try repositioning the camera, router, or both to improve signal strength. |
| Picture is not clear | • Check the camera lens for dirt, dust, spider webs. Clean the lens with a soft, clean cloth.
• Remove the vinyl cover on the camera lens. |
| No audio | • Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device. |
| Human detection not working | • Ensure you have enabled “Human Detection” in the Device Settings screen of the Imou LifeApp. |
| Camera stuck downwards | • Turn off Camera Shielding in Device Settings on the Imou Life app. |
|
Phone is not reading QR code |
• Clean the camera lens of your Smartphone
• Ensure that there is enough light on the QR code • Don’t hold the QR code too close to the camera |
Welcome
- Thank you for choosing IMOU.
- We are devoted to providing you easy smart home products.
- If you have problems using the product, please contact
- our service team before returning your product.
- Our service mail: service.global@imoulife.com
- Frequently asked questions can be found at: imoulife.com/support/help
- @imouglobal
- E service.global@imoulife.com
- www.imoulife.com
Documents / Resources
 |
IMOU Bullet 2E IP Camera [pdf] User Guide Bullet 2E IP Camera, Bullet 2E, IP Camera, Camera |
