Unity Contact Center WEB Kev teeb tsa kev sib tham
Cov ntaub ntawv khoom
Specifications
- Khoom npe: Unity Contact Center
- Feature: Web Sib tham Media Stream
Cov lus qhia siv khoom
Media Stream yog tsim nyob rau hauv Queues. Los ntawm hauv lub portal, xaiv Queue qhov twg koj xav tsim Media Stream.
Teeb tsa a Web Tham, ua raws li cov kauj ruam no:
- Nyem rau ntawm Media Stream nyob rau hauv nqe lus Queue.
- Nyem Ntxiv Media Stream.
- Nkag mus rau qhov cuam tshuam Web Tham configuration thiab tej lus teb tsis siv neeg.
Hauv qab ntawm Media Stream profile nplooj ntawv, koj tuaj yeem kho qhov Web Sib tham siv cov xim sib txawv, avatars, ntawv nyeem, thiab qhov chaw.
Tom qab configure lub Web Tham, nyem Ntxiv Media Stream thiab rov qab mus rau Media Stream profile los ntawm nias View. Nyem Test Stream nyob hauv qab ntawm nplooj ntawv kom ua ntejview ua li cas Web Kev sib tham yuav coj tus cwj pwm thiab tau txais HTML code xav tau los kos rau ntawm ib qho webnplooj.
Ib theem routing yog ib txoj cai uas txiav txim siab leej twg yuav tsum tau ceeb toom thaum ib qho tshiab Web Kev sib tham los hauv. Ua raws li cov kauj ruam no ntxiv rau theem routing:
- Mus rau Chaw Hu Xov Xwm Media Stream ntawv qhia zaub mov.
- Nyem Ntxiv Phase.
- Sau rau hauv cov teb xav tau thiab ntxiv cov neeg siv xav tau.
- Nyem Ntxiv Phase kom txuag tau.
Thaum koj tau tsim ib Web Kev Sib Tham Media Stream thiab ntxiv cov theem routing, cov neeg ua haujlwm raug xa mus rau Queue yuav tsum rov pib dua lawv cov neeg siv khoom Unity. New Queue/Web Chat Media Stream yuav muaj nyob rau ntawm Tus Kheej Wallboard.
Yog xav paub ntxiv cov lus qhia, saib daim ntawv qhia tus neeg siv tag nrho.
FAQ
- Q: Yuav ua li cas kuv brand lub Web Sib tham siv cov xim sib txawv thiab avatars?
- A: Koj tuaj yeem tsim lub npe Web Sib tham hauv qab ntawm Media Stream profile nplooj ntawv los ntawm customizing xim, avatars, ntawv nyeem, thiab qhov chaw.
Xaiv ib Queue
- Media Stream yog tsim nyob rau hauv Queues. Los ntawm hauv lub portal xaiv cov Queue uas koj xav kom Media Stream no tsim nyob rau hauv.
Ntxiv ib Web Sib tham Media Stream
- Teeb tsa a Web Sib tham nias Media Stream nyob rau hauv Queue seem thiab ces nias Ntxiv Media kwj. Nkag mus rau qhov cuam tshuam Web Tham configuration thiab tej lus teb tsis siv neeg.
- Hauv qab ntawm Media Stream profile nplooj ntawv, koj tuaj yeem tsim lub Web Sib tham siv cov xim sib txawv, avatars, ntawv nyeem, thiab qhov chaw, raws li qhia hauv qab no.
- Nyem Ntxiv Media Stream thiab rov qab mus rau hauv Media Stream profile los ntawm nias View. Nyem Test Stream hauv qab ntawm Media Stream profile nplooj ntawv, raws li qhia hauv qab no.
- Lub portal yuav qhia koj seb lub cim yuav coj li cas thiab muab rau koj nrog HTML code uas koj xav tau luam tawm thiab muab tso rau hauv ib qho twg. webnplooj ntawv koj xav tau Web Tham kom tshwm rau.
Ntxiv ib theem Routing
- Ib theem routing yog ib txoj cai uas qhia lub Chaw Tiv tauj leej twg kom ceeb toom thaum muaj qhov tshiab Web Kev sib tham los hauv. Cov theem pib yog tswj hwm los ntawm Hu rau Center Media Stream ntawv qhia zaub mov, raws li qhia hauv qab no.
- Txhawm rau ntxiv cov theem tshiab routing nyem "Add Phase", sau rau hauv cov teb xav tau, ntxiv cov neeg siv xav tau, thiab tom qab ntawd nyem Ntxiv Phase.
- Tam sim no koj tau ntse tsim ib Web Tham Media Stream, Cov Neeg Sawv Cev tau muab rau Queue nyob rau hauv lub sijhawm routing yuav tsum rov pib dua lawv cov neeg siv kev sib sau. Thaum lawv tau ua tiav qhov Queue tshiab /Web Chat Media Stream yuav muaj nyob rau hauv Personal Wallboard.
- Thov xa mus rau daim ntawv qhia tag nrho cov neeg siv kom paub ntau ntxiv thiab cov lus qhia tob txog kev teeb tsa thiab siv Unity Contact Center.
Cov ntaub ntawv / Cov ntaub ntawv
 |
Unity Contact Center WEB Kev teeb tsa kev sib tham [ua pdf] Tus neeg siv phau ntawv Hu rau Center WEB Sib tham teeb, Center WEB Kev teeb tsa kev sib tham, WEB Sib Tham Teeb, Sib Tham Teeb, Teeb |
