MICROCHIP Zaus thiab Lub Sijhawm Lub Sijhawm Txhawb Kev Pabcuam

Cov kev pabcuam thiab kev txhawb nqa muaj los ntawm koj tus account Microchip

• Rov qab ib yam khoom rau kev kho (RMAs)
• Thov kev pab kho kho vajtse lossis khoom seem
• Xa thiab taug qab cov teeb meem kev txhawb nqa
• Nkag mus rau software downloads thiab ntawv tso cai
• Nkag mus rau cov ntaub ntawv thev naus laus zis
• Viewnyob rau hauv warranty ntaub ntawv

Qee Examples of Supported FTS Products

Siv FTS Technical Resources portal rau kev pab nrog cov khoom no:

Kho vajtse

• 6300 series
• 5071 XNUMX xto
• Blue Sky™ GNSS firewall
• Precise Time Scale System
• Sync Server® sijhawm servers
• Sync Server lub sij hawm thiab zaus ntsuas
• Sync System 4380A
• Time Provider® PTP grandmaster moos

Software

• Clock Studio™ software
• Domain Time II thiab Timing Audit Server
• Lub Sijhawm Scale Orchestrator
• Lub Sijhawm Craft web GUI
• Lub Sijhawm Monitor software
• TimePictra® software

Pib pib

Cov neeg siv tshiab

• Kauj ruam 1: Ua raws li cov lus qhia ntawm nplooj 3 los tsim kuv tus account Microchip
• Kauj ruam 2: Ua raws li cov lus qhia ntawm nplooj ntawv 4 kom thov nkag mus rau FTS Resources portal
• Kauj ruam 3: Mus rau nplooj 6 nyeem txog yuav ua li cas nkag mus thiab rov ua duaview FTS Resources ntawm kuv Microchip

Cov neeg siv nrog kuv tus account Microchip

Yog tias koj twb muaj kuv tus account Microchip lawm, koj muaj ob txoj kev xaiv tau:

• Ntxiv kev nkag mus rau FTS Resources
• Yog tias koj tseem tsis tau ua tiav, nkag mus rau hauv kuv lub Microchip thiab ua raws cov lus qhia ntawm nplooj ntawv 4 kom thov nkag mus rau FTS Resources portal
• Nrhiav FTS Resources
• Yog tias koj tau pom zoo nkag mus rau FTS Resources, nkag mus rau hauv kuv lub Microchip thiab ua raws cov lus qhia ntawm nplooj 6 txhawm rau nrhiav FTS Resources portal

Cov lus qhia

Yuav Ua Li Cas Tsim Kuv Tus Account Microchip 

• Kauj ruam 1: Mus rau nplooj ntawv sau npe rau kuv tus account tshiab Microchip.
• Kauj ruam 2: Ua kom tiav cov ntaub ntawv hauv qab "Tsim Koj Tus Account" thiab xyuas kom tseeb tias koj muab cov ntaub ntawv thov nyob rau hauv txhua qhov chaw xav tau.
  
• Kauj ruam 3: Nyem rau "Txuag Kuv Profile thiab txuas ntxiv mus." Qhov no yuav ua rau muaj kev lees paub email uas yuav xa mus rau email chaw nyob uas koj tau nkag rau hauv koj daim ntawv sau npe.
  
• Kauj ruam 4: Txheeb xyuas koj tus email inbox rau qhov kev lees paub email thiab nyem rau ntawm qhov txuas hauv email txhawm rau txheeb xyuas koj tus email chaw nyob thiab qhib koj tus account.
• Kauj ruam 5: Tom qab koj tau txais cov lus hais tias koj tus account tau raug txheeb xyuas, koj tuaj yeem nkag mus rau hauv koj tus account Microchip.

Yuav Ua Li Cas Xa Daim Ntawv Thov kom nkag mus rau FTS Cov Kev Pabcuam 

• Kauj ruam 1: Nkag mus rau hauv koj tus account myMicrochip, thiab koj yuav raug coj mus rau nplooj ntawv "myMicrochip Preferences".
• Kauj ruam 2: Saib rau "Frequency and Time ..." submenu nyob rau hauv Toolbar nyob rau sab laug ntawm nplooj ntawv thiab hover rau nws qhib cov lus pop-up.
  
• Kauj ruam 3: Nyem rau ntawm qhov "xa koj qhov kev thov nkag", uas yuav coj koj mus rau nplooj ntawv thov nkag.
• Kauj ruam 4: Nyem rau ntawm "Subscribe rau nkag mus rau Zauv thiab Lub Sijhawm Systems Resources" checkbox thiab tom qab ntawd nyem rau ntawm "Submit" khawm.
  
• Kauj ruam 5: Nyem "OK" nyob rau hauv "Success" pop-up lus uas yuav tshwm sim.
  

Kev pom zoo

Koj qhov kev thov yuav rov qabviewed, thiab koj tsuas yog tso cai nkag tau yog tias nws pom zoo. Txawm hais tias feem ntau qhov kev thov raug pom zoo sai, cov txheej txheem yuav siv sijhawm txog 48 teev. Nrhiav cov email no:

• "Frequency and Time Systems Resources Access Confirmation" email - nyem rau ntawm qhov txuas hauv email kom paub meej tias koj qhov kev thov.
  
• Ib tsab email rov qab nrog cov xwm txheej hloov tshiab kom paub meej tias koj qhov kev thov tau raug pom zoo los yog muab cov lus piav qhia yog tias nws raug tsis lees paub.
  Yog koj xav rovview koj cov ntaub ntawv pov thawj, koj tuaj yeem pom nws hauv ob qhov chaw sib txawv:
• Ntawm lub vijtsam hauv tsev ntawm kuv lub Microchip dashboard (pom hauv qab)
  
• Nyob rau nplooj ntawv Zaus thiab Lub Sijhawm Nkag Nkag (pom hauv qab no)
  

Yog tias koj qhov kev thov raug pom zoo, koj tuaj yeem nkag mus rau hauv koj tus account Microchip, thiab koj yuav pom "Frequency and Time..." sub menu tau hloov kho los muab cov kev xaiv no rau koj:

• File Nrhiav
• FTS Daim Ntawv Cog Lus
• Tswj ceeb toom
• Tech Support/RMA Thov
• Email Hloov Thov

Nkag mus thiab siv FTS Resources li cas

Nkag mus rau hauv koj tus account Microchip thiab koj yuav pom cov yam ntxwv thiab cov kev xaiv hauv qab no hauv "Frequency and Time ..." submenu nyob rau hauv lub toolbar ntawm kuv nplooj ntawv nyiam Microchip thaum koj nyem rau ntawm lub xub dropdown:

File Nrhiav

Siv cov File Nrhiav kom nkag mus rau phau ntawv, SRNs, FSBs thiab lwm yam ntaub ntawv.

• Tshawb nrhiav thiab lim cov ntsiab lus los ntawm cov khoom lag luam, cov ntsiab lus pawg lossis cov ntsiab lus tseem ceeb
• Cov pawg no tuaj yeem siv nws tus kheej los siv kev tshawb nrhiav
• Examples:
  • Xaiv "Sync Server 650" nyob rau hauv "Product" thiab nyem "Tshawb nrhiav" kom pom tag nrho cov ntsiab lus ntsig txog Sync Server 650
    
• Koj tseem tuaj yeem muab cov pawg los lim koj cov txiaj ntsig kev tshawb fawb.
  • Example:
  • Xaiv "Sync Server S600" nyob rau hauv "Product" thiab "Manuals" nyob rau hauv "Cov ntsiab lus Categories" los qhia tsuas yog phau ntawv qhia rau Sync Server® S600 ntaus ntawv.
    

Daim ntawv cog lus 

Siv daim ntawv cog lus xaiv rau view cov ntaub ntawv ntawm koj daim ntawv cog lus txhawb nqa.

• Nyem rau ntawm daim ntawv cog lus ID rau view ib daim ntawv teev npe ntawm tus lej xov tooj ntawm cov khoom siv hauv qab txhua daim ntawv cog lus.
  
  

Tswj ceeb toom

Siv Tswj Kev Ceeb Toom los sau npe rau cov ntawv ceeb toom thaum cov ntsiab lus tshiab tawm ntawm cov khoom tshwj xeeb.

• Ntxiv lossis tshem tawm cov khoom ntawm koj daim ntawv ceeb toom.
• Koj yuav tau txais cov ntawv ceeb toom ntawm koj tus email chaw nyob.
  

Tech Support/RMA Thov

Siv Tech Support/RMA Thov los tsim lossis view cov xwm txheej ntawm koj cov teeb meem kev txhawb nqa thiab RMA kev thov.

• Nyem rau qhov kev xaiv no yuav qhib qhov tshiab web browser tab uas yuav coj koj mus rau Microchip Technical Support Portal.
  
• Siv lub pob "Tshiab Case" los tsim rooj plaub tshiab lossis RMA thov.
  
• Xaiv ib qho "Technical Support Issue - FTS" lossis "FTS RMA Service Request" thiab nyem rau ntawm "Tom ntej" thiab tom qab ntawd ua raws li cov lus qhia kom ua tiav koj qhov kev thov.
  

Email Hloov Thov

Siv Email Hloov Thov thov kom siv lwm tus email chaw nyob rau koj tus account portal uas twb muaj lawm.

• Qhov no feem ntau yog siv yog tias koj lub tuam txhab tau txais lossis nws lub npe tau hloov pauv.
• Thov tsis txhob siv qhov kev xaiv no yog tias koj tau hloov cov tuam txhab. Koj yuav tsum tau sau npe rau kuv tus account Microchip tshiab thiab thov nkag mus rau FTS Resources dua.
  

Cov neeg siv khoom txhawb nqa

Lub npe Microchip thiab lub logo, Microchip logo SyncServer, TimePictra thiab TimeProvider yog cov npe lag luam thiab BlueSky
thiab ClockStudio yog cov cim lag luam ntawm Microchip Technology Incorporated hauv Asmeskas thiab lwm lub tebchaws. Tag nrho lwm cov cim lag luam
hais hauv no yog cov cuab yeej ntawm lawv cov tuam txhab.
© 2024, Microchip Technology Incorporated thiab nws cov chaw muag khoom. All Rights Reserved. 1/24

Cov ntaub ntawv / Cov ntaub ntawv

MICROCHIP Zaus thiab Lub Sijhawm Lub Sijhawm Txhawb Kev Pabcuam [ua pdf] Cov neeg siv phau ntawv qhia Lub Sijhawm thiab Lub Sijhawm Txhawb Kev Pabcuam, Kev Pabcuam Sijhawm Lub Sijhawm, Kev Pabcuam Txhawb Nqa, Kev Pabcuam

Cov ntaub ntawv

• Cov neeg siv phau ntawv