DoorBird D21x Series Installation Manual

Introduction

Read these instructions carefully before starting to use any components. Keep the manual so you can refer to it at a later date if required. If you hand over the device to other persons for use, please hand over the operating manual as well.

You can always find the most up-to-date version of the installation manual on www.doorbird.com/support

For ease of use, "device" refers to the "IP Video Door Station" and "mobile device" refers to a smartphone or tablet.

Liability

Bird Home Automation GmbH has taken care in preparing this document. Please inform Bird Home Automation GmbH of any inaccuracies or omissions. Bird Home Automation GmbH reserves the right to make changes to the product and manuals without prior notice. Bird Home Automation GmbH provides no warranty regarding the content of this document, including implied warranties of merchantability and fitness for a particular purpose. Bird Home Automation GmbH is not liable for incidental or consequential damages.

Equipment Modifications

This equipment must be installed and used in strict accordance with the instructions. It contains no user-serviceable components. Unauthorized modifications will invalidate all applicable regulatory certifications and approvals.

Symbols Used

• Danger: Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
• Warning: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
• Caution: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• Notice: Indicates a situation which, if not avoided, could result in damage to property.
• Important: Indicates significant information essential for the product to function correctly.
• Note: Indicates useful information that helps in getting the most out of the product.

Hazard Information

WARNING

• Mounting, installation, and servicing work on electrical devices may only be performed by a qualified electrician. Failure to observe this regulation could result in serious damage to health or fatal injury due to electric shocks.
• Devices with 110-240 V connection must only be connected to an easily accessible power socket outlet. The mains adapter must be pulled out if a hazard occurs.
• For power supply, use only the original plug-in mains adapter, separately available DIN rail power supplies, or a recommended PoE-Switch/PoE-Injector.
• Direct contact with the circuit board can result in destruction of the device due to electrostatic charging. Avoid direct contact with the circuit board at any time.
• Observe EN 60065, EN 60950, or EN 62368 standards.
• Do not use the device if there are signs of damage to the housing, control elements, or connecting sockets, or if it malfunctions. Consult an authorized expert if in doubt.
• Do not open the device; this voids the warranty. The device contains no user-serviceable parts. Consult an authorized expert for errors.
• Unauthorized change/modification is not permitted for safety, approval, and licensing reasons (CE/FCC/IC etc.).
• The device is not a toy; keep babies and children away from it.
• To avoid suffocation danger, keep packing materials away from babies and children. Discard packing materials immediately after removing the product.
• Always lay cables in a way that they do not become a risk to people and domestic animals.
• Voltage is applied to parts within the equipment. Do not touch any parts that are not associated with installation, wiring, or connection. Electric shock could result.
• On devices not marked as weatherproof, keep the device away from water or any other liquid.
• Do not install or make wire terminations while power supply is plugged in. This can cause electric shock or damage to the device.
• Before turning on power, ensure wires are not crossed or shorted. Fire or electric shock could result.
• High voltage may be present internally. Do not open the device. Electric shock could result.
• The device is not explosion-proof. Do not install or use near gases or flammable materials. Fire or explosion could result.
• Do not install two power supplies in parallel to a single input. Fire or damage to the device could result. Connect only a single power supply.
• Do not connect any terminal to an AC power line. Fire or electric shock could result.
• Keep AC cord from being marred or crushed. A fractured cord can cause fire or electric shock.
• Do not plug or unplug with wet hands. Electric shock could result.
• Do not put metal or flammable material into the device. Fire, electric shock, or device trouble could result.
• Existing wiring may contain high voltage AC electricity. Damage to the device or electric shock could result. Wiring and installation must be done by a qualified electrician.
• When mounting on a wall or ceiling, install in a convenient location, but not where it could be jarred or bumped. Injury could result.
• On devices with ground terminals, connect to an earth ground. Otherwise, fire or malfunction could result.
• On devices with plastic or real glass, do not put high pressure on the glass. Fractured glass can cause injury.
• On devices with LCD, if punctured, do not allow contact with liquid crystal. Injury could result. Gargle mouth, clean eyes/skin with clear water for 15 minutes and consult a doctor if necessary.
• Do not put anything on the device or cover it with cloth, silicone, glue, coating, etc. Fire or device issues could result.
• Do not install the device in locations that could cause fire, electric shock, or device trouble, such as: places under direct sunlight or near heating equipment, places subject to dust, oil, chemicals, hydrogen sulfide, extreme moisture/humidity, very low temperatures, steam/smoke, near noise-generating devices, or locations subject to frequent vibration or impact.
• For intercom devices, perform a call test with low audio volume. A sudden call may cause ear damage.
• If the device does not operate properly, unplug the power supply.
• Devices not marked as weatherproof are for indoor use only. Do not use outdoors.
• On devices marked weatherproof, do not spray with high-pressure water. Device issues could result.
• No liability is assumed for damage to property or personal injury caused by improper use or failure to observe hazard information. Warranty claims cease in such cases.

Safety Instructions

Notice: The device shall be used in compliance with local laws and regulations.

• Store the device in a dry and ventilated environment.
• Avoid exposing the device to shocks or heavy pressure.
• Do not install the device on unstable brackets, surfaces, or walls. Ensure the material is strong enough to support the device's weight.
• Use only applicable tools when installing the device. Using excessive force could damage the device.
• Do not use chemicals, caustic agents, or aerosol cleaners.
• Use a clean dry cloth for cleaning.
• Use only accessories that comply with the device's technical specifications.
• Use only spare parts provided or recommended by Bird Home Automation GmbH.
• Do not attempt to repair the device yourself. Contact Bird Home Automation GmbH for service.
• Keep the device more than 1 m (3.3') away from microwave, radio, TV, wireless router, and any other wireless devices.
• On devices with intercom, built-in speaker, or microphone, keep wires more than 30 cm (12") away from AC 100-240 V wiring. AC induced noise and/or device malfunction could result.
• Install the device in an area accessible for future inspections, repairs, and maintenance.
• If the device is used close to a cellular phone, it may malfunction.
• The device can be damaged if dropped. Handle with care.
• The device turns inoperative during power failure.
• On devices with intercom, in areas with cellular or Radio/TV broadcasting antennas nearby, the device may be affected by radio frequency interference.
• On devices with LCD screen, a very small portion of picture elements may always be lit or not lit, which is not considered a device malfunction.
• On devices with intercom, environmental sound may hinder smooth communication, but this is not a malfunction.
• For devices with Username/Password, the customer is responsible for access. Use a password that cannot be easily guessed. Change the password regularly.
• Bird Home Automation is not liable for damage due to failures in power supply, network equipment, terminal devices, Internet/cellular providers, disconnected lines, or other communication losses.

Transportation

Notice: When transporting the device, use the original packaging or equivalent to prevent damage.

Warranty Information

For information about the device warranty, see www.doorbird.com/warranty

Information on Disposal

Waste Electrical & Electronic Equipment (Private Household)

This symbol on products or documents indicates that used electrical and electronic products should not be mixed with general household waste. Take these products to designated collection points for free treatment, recovery, and recycling. In some countries, you may return products to your local retailer upon purchasing an equivalent new product. Correct disposal helps save resources and prevent negative effects on human health and the environment. Contact your local authority for nearest collection points. Penalties may apply for incorrect disposal.

Information on Disposal in Other Countries Outside the European Union

This symbol is only valid in the European Union. For disposal, contact your local authorities or dealer for the correct method.

Device Examples

Device Example with 1 Call Button

Front: Diagram shows the front of the device. Labeled components: 1) HDTV Video, 2) Light Sensor (for night vision mode), 3) Security screws, 4) Motion Sensor, 5) Illuminated call button with nameplate (also acts as Diagnostic LED), 6) Night Vision LEDs, 7) Microphone, 8) Loudspeaker, 9) RFID Reader.

Inside: Diagram shows the internal components. Labeled components: 1) Main Electrical Unit, 2) Yellow cable for call button (connected to illuminated call button with nameplate), 3) Red cable for Module Port 1 (unused), 4) Green cable for Module Port 2 (unused), 5) Screw connection terminal, 6) LAN/PoE jack, 7) Nylon cord (to secure front panel during assembly).

Device Example with 2 and More Call Buttons

Front: Similar to the 1 Call Button example, but with multiple call buttons. Labeled components: 1) HDTV Video, 2) Light Sensor, 3) Security screws, 4) Motion Sensor, 5) Illuminated call buttons with nameplate (also act as Diagnostic LEDs), 6) Night Vision LEDs, 7) Microphone, 8) Loudspeaker, 9) RFID Reader.

Inside: Shows the Main Electrical Unit, Velcro tapes (for temporary and permanent fixing of Multi Tenant Module), cables (yellow for call button, red for Module Port 1, green for Module Port 2), screw connection terminal, LAN/PoE jack, nylon cord, and the DoorBird Multi Tenant Module MTM18A.

Device Example with Display Module and Keypad Module

Front: Shows components including Night Vision LEDs, HDTV Video, Microphone, Light Sensor, Security screws, Loudspeaker, RFID Reader, Motion Sensor, Display Module, and Keypad Module (illumination acts as Diagnostic LED).

Inside: Shows Main Electrical Unit, yellow cable for call button (unused), red cable for Module Port 1 (connected to Display Module), green cable for Module Port 2 (connected to Display Module), screw connection terminal, LAN/PoE jack, and nylon cord.

Device Example with Info Module and Keypad Module

Front: Shows Night Vision LEDs, HDTV Video, Microphone, Light Sensor, Security screws, Loudspeaker, RFID Reader, Motion Sensor, Info Module, Keypad Module (illumination acts as Diagnostic LED), and Illuminated call button with nameplate (illumination acts as Diagnostic LED).

Inside: Shows Main Electrical Unit, yellow cable for call button (connected to illuminated call button), red cable for Module Port 1 (connected to Keypad Module), green cable for Module Port 2 (connected to Info Module), screw connection terminal, LAN/PoE jack, and nylon cord.

Device Example with Fingerprint Reader Module

Front: Shows HDTV Video, Light Sensor, Security screws, Motion Sensor, Illuminated call button with nameplate (also acts as Diagnostic LED), Night Vision LEDs, Microphone, Loudspeaker, RFID Reader, and Fingerprint Reader.

Inside: Shows Main Electrical Unit, yellow cable for call button (connected to illuminated call button), red cable for Module Port 1 (connected to fingerprint reader module), green cable for Module Port 2 (unused), screw connection terminal, LAN/PoE jack, and nylon cord.

Some D21x series door stations have an optional Accessibility Module (DIN 18040 compliant) with status display, door opening acoustics, and hearing loop. The hearing loop requires a separate power supply (15-48 VDC, 1 A).

Videos

Installation videos are available at http://www.doorbird.com/support. Each step is documented.

Installation

All steps should be carried out carefully by a competent adult, considering safety regulations. Contact DoorBird or a specialist if you have questions. Ensure all wires are undamaged and approved for use.

Network Speed and Network Components

Ensure your Internet connection has an upload speed of at least 0.5 Mbps. Perform speed tests via the DoorBird App. Network speed, stability, and component quality (router, access points) are crucial for user experience. Network components should not be older than two years and be from a reputable manufacturer with the latest firmware.

Requirements:

• High-speed Internet (DSL, cable, or optical fibre).
• Ethernet network with DHCP.

Step-by-Step Installation

1. Switching Off Power

   Switch off power to all wires leading to the assembly location (door chime, electric door opener, power supply unit, PoE switch/injector).

2. Dismantling the Existing Doorbell

   If a doorbell or door station exists, dismantle it.

3. Determining the Assembly Location

   The device uses an ultra wide-angle hemispheric lens. A low installation height is sufficient even at a minimum distance of 50 cm (19.68 in). The camera lens should be at least 145 cm (57 in) high. Check this before final mounting.

   Consider lighting conditions: Avoid direct sunlight, direct backlight, and reflective surfaces.

   Notice: Do not expose the device to direct sunlight. Housing temperature can exceed the limit, potentially damaging components and causing injury. White/silver plates absorb less sunlight than dark ones.

   Notice: Image sensors must not be exposed to direct sunlight for extended periods, as it can cause "blindness" and permanently bleach color filters.

   Notice: Defects caused by direct sunlight are not covered by warranty.

   The network cable length between the device and the PoE-Switch/PoE-Injector/Internet Router can be up to 80 meters/262 feet (IEEE 802.3).

   Notice: If only two wires are available, use the "DoorBird 2-Wire Ethernet PoE Converter A1071" (sold separately) to transfer network data (Ethernet) and power (PoE) over a simple two-wire cable.

4. Removing the Front Panel

   Carefully remove the front panel using the provided screwdriver from the mounting housing (backbox).

   Diagram shows: 1.) Turn security screws for 1 cm. 2.) Pull down the front panel. 3.) Pull the front panel towards you.

5. Assembling the Mounting Housing

   Fix the mounting housing to the wall. Refer to the datasheet for detailed drawings and measurements.

   Notice: When drilling holes, screwing, or breaking walls, ensure no wires (power, gas, water) are present.

   Surface-mounted housing:

   Diagram shows placing the rubber seal for cable entry on the mounting opening, piercing the seal with a screwdriver, and feeding cables through the seal.

   Important note for cavity mounting (e.g., pedestals, mailboxes): Ensure technical components are protected against dripping/running water from condensation or openings. Ensure the mounting space does not accumulate water. Ensure sufficient air circulation and unobstructed water drainage. Failure to comply may void the warranty.

6. Power Supply

   The device is powered via PoE (Power over Ethernet) using a network cable.

   Power Supply and Network Connection using PoE

   To power the device via a PoE-Switch (e.g., D-Link DGS-1008P) or PoE-Injector (e.g., DoorBird Gigabit PoE Injector A1093) according to PoE standard IEEE 802.3af Mode A, use wires 1, 2, 3, and 6 of a Cat.5 network cable or better. Use high-quality, shielded Cat.5 cable (S/FTP or SFTP) with shielding connected to the RJ45 plug's outer metal shield. For PoE, these four wires carry both data and power. The device will not start if your PoE-Switch/PoE-Injector does not support IEEE 802.3af Mode A.

   Notice: 1. Disconnect the PoE-Switch or PoE-Injector from the power grid. 2. Run the network cable to the installation location.

   Further information on PoE: http://www.doorbird.com/de/poe

7. Connecting the Device

   Connect cables and wires to the device via labeled ports. Remove any unnecessary cables. Strip about 5 mm of insulation from wires for the green screw connection terminal.

   Notice: Be careful when connecting cables. Incorrect connections may damage the device. Wires without insulation must not protrude from the screw terminal to prevent electrical shorts.

   Notice: Yellow, green, and red cables from the Main Electrical Unit must only be used to connect Bird Home Automation certified components.

   You can use the nylon cord to temporarily fix the front panel to the mounting housing while connecting cables.

   Notice: Handle the front panel with care to avoid scratches or damage.

   Diagram shows the DOORBIRD D21x connection terminals (REL1, REL2, EXT, 15VDC) and a 4-pin connector. It also shows wiring examples for relays and the 15VDC input.

8. Assembling the Front Panel

   Assemble the front panel to the mounting housing (backbox).

   Diagram shows: 1.) Push the front panel into the mounting housing (backbox). 2.) Push the front panel up. 3.) Insert the security screws.

9. Activating the Device

   Switch on the power to the assembly location. Turn on the PoE switch/PoE injector. The Diagnostic LED will light up after 30-60 seconds. The device is ready for operation (booting, updates) after emitting a short diagnosis sound (may take up to 5 minutes). If the Diagnostic LED does not light up, check the power supply, and ensure correct connection of positive and negative poles if using a wall-plug power supply instead of PoE.

10. Downloading and Installing the App

    Download the "DoorBird" App from the Apple App Store or Google Play Store. The latest App manual is available at www.doorbird.com/support.

    In the DoorBird App, go to "Settings > Add device" and scan the user QR code from the "Digital Passport" using the QR code icon in the "User" field.

    If you have problems adding the device, check if it's online (www.doorbird.com/de/checkonline) and verify the network connection and power supply.

Integrated Modules & Features

Diagnostic LED: Lights up after 30-60 seconds after power connection to indicate power status.

Diagnostic Sounds: Device emits brief diagnostic sounds after 1-5 minutes of power connection.

Motion Sensor: Built-in 4D Technology Motion Sensor for applications like sending alarms or switching lights.

RFID Reader: Built-in RFID reader for door access or alarm system control. Short range (0-3 cm). Compatible RFID tags sold separately. Configure via DoorBird App.

Notice: RFID reader works only at short distance for security reasons.

API: Well-documented API for third-party integration available at www.doorbird.com/api.

DoorBird Connect: Options for integrating into third-party applications available at www.doorbird.com/connect.

Changing the Label of a Call Button Nameplate: Applies to devices with illuminated call buttons. Follow Step 1 to switch off power. Use a thin slot screwdriver to remove the nameplate cover. Use white paper for the label.

Changing the Label of the Info Module: Applies to devices with Info Module. Follow Step 1 (power off) and Step 2 (open device) to change the label inside the Info Module. Use white paper for the label.

Connecting Call Buttons to the Multi Tenant Module: Applies to devices with 2+ illuminated call buttons. Connect only certified call buttons to the Multi Tenant Module (e.g., MTM18A).

Diagram shows a Multi Tenant Module with numbered connection points for call buttons (1 to 18).

Maintenance for DoorBird Products

DoorBird door stations are made of high-quality materials for a durable lifetime. As they are often installed outdoors, they are exposed to adverse weather and aggressive substances. Follow these care instructions; liability is not accepted for damage if instructions are not observed.

Notice: Aggressive dirt like bird droppings should be removed quickly. Never use abrasive detergents like steel wool or scouring milk.

Warm water with a little detergent, a soft cloth, or brush is usually sufficient. Do not use metal care products on plastic parts. Remove all residues to avoid stains.

Stainless Steel: High-quality German stainless steel is used. Stainless steel can rust as it contains iron. Rust resistance is from a passive layer. Iron particles, grinding dust, etc., can cause corrosion (rust film). Remove ferrous deposits immediately. Wipe off dust; WD 40 can be used for rust removal. This also applies to engravings.

Cement or lime splashes should be removed with a wooden spatula before hardening.

Do not use: Chloride-containing products, hydrochloric acid, bleach (rinse thoroughly with water if accidental use), silver polish.

After cleaning, wipe with a damp cloth and rub dry to avoid lime traces. Use demineralised water to avoid lime residues.

Stainless Steel PVD Coated: Clean PVD coated, chrome-plated, or gold-plated surfaces with grease-dissolving detergent and clear water, or a clean, dust-free microfiber cloth. Use a scratch-free cloth for high-gloss surfaces.

Lacquered Surfaces: Clean painted surfaces and lettering with a soft, scratch-free cloth moistened with mild soap solution. Wipe off residues to prevent stains. Be careful with lettering.

Real Burnished Brass and Architectural Bronze: This finish is cold burnished and sealed with boat wax. Reapply wax every 6-18 months. We recommend Teroson WX 990 by Henkel.

Chemical cleaning agents must NOT be used.

Avoid touching surfaces with fingers during installation. Wear powder-free latex gloves.

Processed surfaces may change appearance depending on weather conditions.

Technical Specifications

General:

Current System Requirements:

Video:

Audio:

Network:

Motion Sensor:

RFID:

Integrated Wireless Modules

RFID: 125 KHz, 24 GHz (can be disabled).

Third-Party Integration (DoorBird Connect): Partner integrations at www.doorbird.com/connect, API at www.doorbird.com/api.

Simultaneous video streams: One, for event-based and continuous recording.

Optional Accessories: Sold separately at www.doorbird.com/buy.

Legal Notes

General Remarks:

• DoorBird is a registered trademark of Bird Home Automation GmbH.
• Apple, Google, Bluetooth trademarks belong to their respective owners.
• Bird Home Automation GmbH reserves the right to make changes to products and manuals without prior notice.
• Reproduction or use of texts, illustrations, and photos from this manual requires written consent.
• Manual design is subject to copyright. No liability for errors or omissions.
• Products comply with German, EU, and USA technical, electrical, and telecommunications regulations.
• Products and components are for civilian, non-military purposes only.

Data Privacy and Data Security:

• Device uses encryption technologies similar to online banking. No port forwarding or DynDNS is used.
• Data center location for remote access is obligatory in the EU if the device's IP address is within the EU. Data center operates under strict security standards.
• Video, audio, and surveillance methods may be regulated by country-specific laws. Check local laws before use for surveillance purposes.
• For door stations/cameras: In many countries, video/voice transmission may only occur after a visitor rings. This is configurable in the App. Mount the device so the camera's detection range is limited to the immediate entrance area. The device may have visitor history and motion sensor functions, which can be activated/deactivated.
• Check with property owner and house community regarding installation permission. Bird Home Automation GmbH is not responsible for misuse or misconfiguration, including unauthorized door opening.
• Bird Home Automation is not liable for damages from improper existing installations or installation.
• Indicate device presence appropriately if required. Observe relevant country-specific regulations for surveillance components and cameras.
• Software/firmware updates are generally installed automatically via the Internet for reliable, safe, and efficient operation. Major changes to features occur only if deemed necessary by Bird Home Automation GmbH (e.g., for data protection, security, or stability). Automatic updates cannot be denied if the product is connected to the Internet or Bird Home Automation GmbH's server.