Pro Q Series Hanshow Polaris User Manual

This document and all its contents contained remain the proprietary material of Hans how Technology Co., Ltd. (Hans how) and are protected by Chinese laws and applicable international conventions on copyrights. Any reproduction, transmission, disclosure, revision, modification or use otherwise of this document or the whole or part of its contents, in whatever form and by whatever means, is not permitted without prior express written authorization from Hans how. Offenders will be liable for any and all damages caused by their offence hereof and will be subject to all remedies that Hans how is entitled to seek under applicable laws.

About the Manual

This manual describes features, specification, package, and precautions of Hans how Polaris Pro-Q series Electronic Shelf Label (ESL) Products.

Please read this manual carefully before using the device for the first time, retain the manual for subsequent use or for the next owner. If the instructions contained in this manual are insufficient to resolve issues that occur during device operation or maintenance, please contact Hans how Technical Customer Service Center (China: 400- 0365-305; Netherlands: 0800-022-5037; Belgium: 0800-71-335; France: 0800-91-7602; Thailand: 1800-011-185) directly, we will provide you with multi-channel technical services.

Target Users

This document provides engineers with necessary data and related guidelines of Polaris Pro-Q series. Users have to master the basic knowledge on communication and network and so on. This manual is applicable for the below engineers:

Testing Engineer

Technical Support Engineer
After Sales Engineer

Installation Engineer

Symbol Description

Icon	Description
	Information indicated with this icon should be paid special attention and attached great importance by the reader.
	Information indicated with this icon is the explanation on the formal text for the readers to comprehend the text better.
[X-X]	It means special noun definition is provided here.

Explanation of Terms

Acronym	Expanded form	Description
Prism art	Prism art Smart Retail System	Manage all store product data and issue price update command, as well as support multi-store management.
ESL-Working	ESL-Working System	Manage all the APs and ESLs in store, and ESL-Working 3.0 and above supports multi-store management.
ESL Controller	ESL Controller	Also called AP that is used for data interaction between ESL-Working and ESL Controller.
ESL	Electronic Shelf Label	Used for displaying product information like promotion information, price, and grade.

Overview

The Polaris Pro-Q series is Hans how’s newest generation Electronic Shelf Labels (ESLs).
They adopt E-ink screen to achieve page switching, light flashing, pricing and so on based on 2.4GHz wireless communication. With ultra-thin, extended life and high-definition visual effects, the Polaris series widely serves traditional retail, new retail, department stores and fashion, pharmacies, culture, and entertainment.

The features of Polaris series are as follows:

Display colors include: BWRYBG (Black-White-Red-Yellow-Blue-Green) display.

Operating frequency band: 2,402MHz ~ 2,480MHz.
Supports NFC function.

Supports AES-128 encryption.
Supports OTA (Over-The-Air) upgrade.

Hardware performance

This chapter consists of: Specifications

Specifications

Table 2-1 lists the Polaris Pro-Q specifications.

Polaris specifications

	Polaris Max-1330	Polaris Max-750
Product Dimensions (mmmmmm)	303.7228.710.6	178.1125.710.6
Active Display Area (mm*mm)	202.8*270.4	160.0*96.0
Display Size (inch)	13.3	7.5
Resolution (pixel)	1200*1600	800*480
DPI	150	127
Display Color NFC Working Temperature (℃)	Black/White/Red/Yellow/Blue/Green	Black/White/Red/Yellow/Blue/Green
	Support	Support
	0-40	0-40
Working Humidity (%RH)	45-65	45-65
RF Wireless Communication	Working frequency : 2,402MHz~2480MHz	Working frequency : 2,402MHz~2480MHz

Note

Application scenarios

Polaris series are available to various zones and shelves of hypermarket, supermarket and retail stores. The ESLs are applicable to areas with different fixtures:

Tables

Precautions

During transportation and usage of Polaris series, please note the following precautions.

Transportation considerations

Avoid the following considerations during transport:

Water leakage or heavy moisture.
Heavy stacking.

High heat conditions above 40°C.

Precautions for use

Follow the precautions:

The room-temperature ESLs operate best in normal operating and storage environment, 0°C ~ 40°C, 30% ~ 70%RH.
Keep ESLs within the specified temperature range, otherwise ESL screens might be damaged and the battery life might be shortened.
The output capacity will degrade at low temperature.
Frequent communications or updates might shorten battery life during the use.
Avoid dropping or tossing ESLs.
Do not disassemble ESLs without permission.
Do not disassemble ESL batteries.
Do not scratch ESL bodies with sharp objects.
Use Polaris dedicated disassembly tools when disassembling.
The mineral substances in rainwater, moisture or liquids might corrode the electronic circuit. Avoid water on the product as much as possible.
Regularly clean the screen.
Promptly remove cosmetics, perfume and other dirty on ESLs to avoid screen, case, or lens damaged.
Avoid direct contact with chemical detergent.
Avoid direct sunlight or incandescent light on ESLs.
Do not install ESLs in a strong magnetic environment.
Do not place ESLs near or in a fire.

Do not place ESLs near kitchen appliances such as a stove, a microwave oven.
ESLs communications might be limited or affected by other wireless communication systems that share the 2.4GHz frequency-band, such as Wi-Fi, Bluetooth, or Zigbee.

FCC ID warning

Warning for nameplate

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

Warning for product manual

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

IC statement

This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

This device may not cause interference; and
This device must accept any interference, including interference that may cause undesired operation of the device.

portable device statements

The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.

UKCA statement

All products of the Polaris series comply with UK Conformity Assessed (UKCA) standards. Polaris products include 1.6”, 2.0”, 2.3”, 2.6” and 2.8”.
Figure 7-1 UKCA marking

Customer Support

Hans how Copyright
Reserved ©
Hans how Technology Co., Ltd.
For more information, visit our website at: https://www.hanshow.com

Documents / Resources

HANSHOW Pro Q Series Hanshow Polaris [pdf] User Manual
PM-750, HS-ESL-EPDPQ001, Pro Q Series Hanshow Polaris, Pro Q Series, Hanshow Polaris, Polaris

References

User Manual

Statement