globe Suite Apps User Guide
Get started
- Download the Globe Suite™ app from the App Store or Google Play to your mobile device.
- Launch the Globe Suite™ app.
- To register, enter your email address. Create a password, then login to the app. OR
- Login if you already have an account.
Verify your network
- Verify your network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel.
- Consult your router documentation for detailed instructions on how to change wireless settings.
- Once your devices have been successfully paired, you can switch back to mixed mode or use a cellular data network to control your smart products.
App Instruction
Scan mode
- Power on your device.
- Select the “+” symbol on the top right hand corner.
- Follow instructions within the app.
- If your device is flashing rapidly and fails, try using EZ Mode.
EZ mode
- Select the “+” symbol on the top right hand corner.
- Select “Manual”.
- Select your product type and follow the instructions within the app.
- If the connection fails, try using AP mode.
AP mode
- Select the “+” symbol on the top right hand corner.
- Select “Manual”.
- Select your product type.
- Select your product type.
- Open the menu on the top right hand corner and select “AP mode”.
- Follow the instructions within the app.
- You’re good to go!
Setup voice assistance
- Instructions in the Globe Suite™ app: Select “Profile”, select “Integration”, choose your voice assistant, and follow instructions.
Did you know?
Most modern routers are dual band meaning they support both 2.4 GHz and 5 GHz channels.
The most common wireless options are:
- Mixed: The router will broadcast both 2.4 GHz and 5 GHz simultaneously under the same SSID. The device will choose which to connect to based on multiple variables (congestion, distance to router etc.).
- 2.4 GHz: Broadcast only on this channel.
- 5 GHz: Broadcast only on this channel.
- Dual 2.4 and 5 GHz using Separate SSIDs: Router will broadcast both channels and the user manually decides which to connect to.
Customer Support
Have a question? We can help!
smartsupport@globe-electric.com
Check out Smart Support in the app (Profile > Smart Support)
Check us out on YouTube
1-888-543-1388
Documents / Resources
 | Suite Apps |
References
- User Manualmanual.tools
Published: March 30, 2022
Updated: October 17, 2022
I have a question which I cannot find information on. When setting a routine, I can set either a turn-on time or a turn-off time , but not both. Is that correct? I have to use turn-on time then the timer?
I find your app to be quite clunky and not very intuitive. Also, when I went to FAQs and tapped a topic, the topic previous to the one I tapped opened. The idea is great but the app needs some serious fine-tuning.
I find your app to be quite clunky and not very intuitive. Also, when I went to FAQs and tapped a topic, the topic previous to the one I tapped opened. The idea is great but the app needs some serious fine-tuning.
Can I set both a turn-on and turn-off time within a single routine in the Globe Suite app, or must I use a timer after turning it on?
In the Globe Suite app, routines (often referred to as 'Scenes' or 'Automations') typically require separate actions for turning a device on and off if you are using specific time triggers. To achieve your goal, you generally have two options:
Regarding your experience with the FAQ navigation and app interface, these appear to be technical bugs within the current software version. We recommend ensuring your app is updated to the latest version via the App Store or Google Play Store. If the navigation issues persist, you can contact Globe Electric support directly at smartsupport@globe-electric.com or call 1-888-543-1388 for further assistance.
Note: The provided manual focuses on initial setup and network pairing; specific advanced routine UI steps may vary slightly depending on the app version.
Read the full Q&A page