Eufy Security Keypad T8960

Eufy Security Keypad T8960

Anker Innovations Limited. All rights reserved. eufy Security and eufy Security Logo are trademarks of Anker Innovations Limited, registered in the United States and other countries. All other trademarks are the property of their respective owners.
Model: T8960


For Keypad Installation

Keypad Installation




  1. Panic Button
    • Press and hold for 3 seconds to trigger the alarm
  2. SYNC Button
    • Press and hold for 2 seconds to pair with HomeBase
  3. Reset
  4. LED Indicator
  5. Buzzer
  6. Power Indicator
  7. Micro-USB Charging Port
  8. Keypad Buttons
  9. Motion Sensor

Adding the Keypad to the System


  1. Make sure you’ve first completed the setup of your eufy Security Home Base.
  2. Make sure the keypad is fully charged. A fully-charged keypad’s battery can last for 6 months per charge.
  • Go to Add Device, and then select Keypad to add it to your system.

Adding the Keypad to the System

  • Press and hold the SYNC button for 2 seconds until the LED indicator blinks
    blue. This indicates that The Keypad is waiting to pair.
    The LED indicator turns solid blue for 5 seconds to indicate the pairing is completed.
  • Follow the on-screen instructions to complete the setup process.

Note: You can add up to 3 keypads to your Home Base.

Keypad LED Indicator


Mount the Keypad

To mount the keypad:
Option 1: Use the adhesive strips

  • Stick the adhesive strips on the keypad, and then tear off the removable film.

Mount the Keypad

  • Stick the keypad onto the wall.

Slide the keypad down until it snaps

Option 2: Use the mounting screws

  • Slide the mounting bracket off.

Slide the mounting bracket off

  • Place the mounting plate against the wall, matching UP and Down as indicated
    on the back of the mounting bracket. Push a pencil tip through the holes on the mounting bracket to mark the location for mounting the keypad.

location for mounting the keypad

  • Drill holes with a drill bit (15/64” / 6 mm) at each marking.

Drill holes

  • Insert anchors into the holes, and fix the mounting bracket onto the wall with the provided screws. No anchors are needed on wooden walls.

Insert anchors into the holes

  • Slide the keypad down until it snaps perfectly onto the mounting bracket.

Slide the keypad down until it snaps


Keypad Mode Introduction

The Keypad features four modes: Away, Home, Customized and Disarmed, which
are associated with four Keypad buttons respectively.

Keypad Mode Introduction

Away mode: All sensors will be activated and your house will be monitored. The
system is armed. Any movement will be detected and an alarm will be triggered.
Recommended using when you are away from home.

Home mode: Interior sensors are disabled, while the exterior sensors are activated.
Recommended using when you are at home and want to be alerted about any breakins outside the house.

Customized mode: Recommended if you feel a customized security mode is needed to match your specific life requirements.

Disarmed mode: No sensors are activated, leaving your house unmonitored.

Arm, Disarm and Turn off an Alarm

  • To arm the system, enter the access code and press the or button.
  • To disarm the system, enter the access code and press the button.
  • To turn off an alarm, enter the access code and press √. The on-going alarm will be turned off with the device’s security mode unchanged. When you turn off the alarm, the alarms of all the devices connected to HomeBase will be turned off.

Set Customized Security Mode

To set a customized security mode using the eufy Security app:

  • Open the Keypad homepage.
  • Tap the “Security” tab.
  • Tap the “Modes” tab and then tap “Customize” to add your personalized
  • Follow the on-screen instructions to define the actions of sensors. When the
    customized mode is activated, the sensors will act as defined in the app.
  • Go to the Keypad homepage, tap “Button Allocation” and assign the customized mode to the button.

For example, you could customize a “Sleep Mode” in which only certain sensors
are monitored and alarms are triggered. When you press the button, “Sleep
Mode” will be activated.

Switch between Away / Home / Customized / Disarmed modes
To switch between Away / Home / Customized / Disarmed modes:

  • Enter the access code, which is an optional setting on the eufy Security app.
  • Press / / / to switch to the corresponding mode.

Note: Access code is recommended to use when you switch from Away to
Disarm, while it is not necessary otherwise.

Device Bypass

Device bypass means that the system will ignore faulty sensors for a specific time
while the system is armed.

When you switch to Home, Away or any customized security mode, the system
will check if there are any issues with all your devices. You may need to bypass a
particular sensor in the following scenarios:

  • You want to leave a sensor off while the system is armed.
    Example: You arm the system but want to leave a window open.                 You are sleeping at home and want the room to be unmonitored.
  • A sensor malfunctions and you don’t have time to deal with it.
  • A sensor is not connected to the HomeBase and cannot be detected.

If any issues are detected, the × and √ keypad buttons will flash simultaneously. You may need to:

  • Select √ to bypass faulty devices. Then you can switch to the desired mode.
  • Select × to cancel the operation. Then you cannot switch the current security


  • Each time you switch the security mode, the system will re-check whether your devices are working properly.
  • Make sure there is at least one active sensor in a mode that can arm the system, or you cannot switch the security mode.

Panic Alarm

The Panic alarm can be used in the case of an emergency. To trigger an emergency
alarm, press and hold the Panic button for 3 seconds. Once the emergency alarm is
triggered, the LED indicator blinks red quickly for 3 seconds, the alarm coming from HomeBase will be heard, and text notifications will be sent to you/the administrator via the eufy Security app and email.

LED Indication

Keypad LED Status

Note: When the Away ( )/ Home ( )/CUS ( ) buttons blink blue simultaneously, it indicates that the current security mode is not associated with these buttons or specified on the app.

Buzzer Indication

Buzzer Indication


All operations, such as mode switch, alarm on / off, device bypass, OTA update can be performed on the eufy Security app.

Keypad Settings

On the eufy Security app, you can create the following settings:

  • Set Away, Home, Customized, and Disarm security modes. Make sure the mode associates to the Keypad button accordingly.
  • Change access code
  • Create access codes for other family members or guests. Up to 6 access codes are supported. The access code should be 4 digits to 8 digits by default.
  • Name the device
  • Set emergency code. After entering the set code, the alarm will be disabled. A
    specified message will be sent to emergency contacts via the app.
  • Synchronize the Keypad status: Connected, disconnected, charging, factory

Access Code Management

The eufy Security app allows you to assign an access code to your family members,
friends or visitors.

To assign the access code to them, open the eufy Security app, go to the Keypad’s
Device page, enter the user name and assign a new access code.

You can set an expiration date for each access code. Access codes beyond the
expiration date are invalid. This may be suitable for temporary visitors.

Note: Up to 6 access codes can be added on one HomeBase.


  • Before charging your keypad, check whether the Keypad power is low.
  • When the Keypad power is low:
  • The Keypad’s LED indicator will flash red for 5 seconds when movement is detected nearby. On the eufy Security app, the Keypad power level icon will turn red.
  • To charge your Keypad, use the micro USB cable and charger (not provided).



  • In some cases, the system may push OTA updates automatically. When the OTA update begins, the LED indicator keeps flashing red until the process is completed.
  • To make sure the software is always the latest version, check your software updates and follow the on-screen instructions to update the firmware manually


When a keypad malfunction occurs, use a sharp-pointed object (such as SIM card
opener) to reset the keypad.


Wi-Fi Frequency: Sub-1G: 866~866.8MHz
Cell Capacity: 2600 mAh
USB-A input: 5V 1A
Working temperaure: -10ºC – 50ºC / 14°F – 104°F
Storage temperature: -20ºC – 60ºC / -4°F – 140°F


The keypad keeps blinking red.
This indicates the keypad is disconnected from the HomeBase.

  • Check whether the HomeBase is charged.
  • Reset the keypad
  • Check whether there is wireless interference nearby.
  • Take the keypad closer to the HomeBase

For troubleshooting, check the FAQ section in the eufy Security app.


FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

  1.  This device may not cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure condition. The min separation distance is 20cm.

Notice: Shielded cables
All connections to other computing devices must be made using shielded cables to
maintain compliance with FCC regulations.

The following importer is the responsible party:
Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541
Telephone: 1-800-988-7973

EU standardsThis product complies with the radio interference requirements of the European Community.

Declaration of Conformity

Hereby, Anker Innovations Limited declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit                                            

Do not use the Device in the environment at too high or too low temperature, never expose the Device under strong sunshine or too wet environment.

The suitable temperature for the product and accessories is -10°C-50°C.

RF exposure information: The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body.

To maintain compliance with RF exposure requirement, use product that maintain a 20cm distance between the device and the human body.


SUB-1G Frequency range: 866 ~ 866.8MHz
Max Output Power: 11.746dBm

The following importer is the responsible party (contact for EU matters only)
Importer: Anker Technology (UK) Ltd
Importer Address: Suite B, Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA, United Kingdom

Recycled and ReusedThis product is designed and manufactured with high quality materials and components, which can be recycled and reused.


Not Treated as household wasteThis symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

IC Statement

This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:

  • This device may not cause interference, and
  • This device must accept any interference, including interference that may cause
    undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.

IC RF Statement:

When using the product, maintain a distance of 20cm from the body to ensure
compliance with RF exposure requirements.

FCC ID: 2AOKB-T8960 IC: 23451-T8960

Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong



Warranty12-month limited warranty


Phone+1 (800) 988 7973 Mon-Fri 9AM-5PM (PT)
+44 (0) 1604 936 200 Mon-Fri 6AM-11AM (GMT)
+49 (0) 69 9579 7960 Mon-Fri 6:00-11:00

Email AddressCustomer Support:














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