ecobee ‎EB-STATE5-01 SmartThermostat with Voice Control-Operational Guide

Enjoy greater savings, improved comfort, and sophisticated control. The award-winning thermostat that learns and adjusts to your routine is the SmartThermostat with voice control. Included SmartSensor keeps you comfy where you are through occupancy detection.

What’s In the Box?

ecobee SmartThermostat
ecobee SmartThermostat mounting plate

SmartSensor w/ detachable stand
Install & Quickstart guide

Wire Labels
Large Trim Plate

User Manual

How to install your ecobee

Download the ecobee app
The ecobee app has instructions, step-by-step videos, and diagrams customized to your wiring setup. Register your ecobee after installation to unlock smart features like Amazon Alexa.

Important Information

Look out for these icons at the bottom of each step. They indicate useful tips and important reminders.

First things first. Here’s what you’ll find in the box

You may also need these tools

STEP 1
Power off your Heating, Ventilation, and Air Conditioning (HVAC) system by using the master switch or circuit breaker box. This is important for your safety.

TIP
Look for your master switch or circuit breaker box in the basement, attic, utility closet, or behind a wall panel near the thermostat.

STEP 2
Confirm your system is off by turning on your heat (during winter) or your AC (during summer). Wait a few minutes— you should not feel air coming from your vents.

TIP
If you have a boiler, check to see that the main flame is extinguished.

STEP 3
Remove your old thermostat cover from the wall.

TIP
Many thermostats simply pop off or unclip from the base, while others may have screws that you will need to remove.

CHECKPOINT COMPATIBILITY
Does your old thermostat’s backplate have any of these indicators?

Yes

Sadly, you might not be compatible.
you can double-check at
ecobee.com/compatibility

No
Great, please continue to the NEXT PAGE.

STEP 4
Take a picture of the wires connected to the terminals of your old thermostat. You may need to reference this photo later on.

WARNING
ecobee is designed for 24VAC with a 2A maximum current. Do not connect it to line (high) voltage or millivolt systems.

CHECKPOINT C WIRE
Do you have a C wire connected to your old thermostat?

YES
Great! Continue to the NEXT PAGE.

No
Go to PAGE 24 to install with a PEK.

TIP
The wiring on your old thermostat may look different— just check to see if there’s a C wire.

Install your ecobee with a C wire

If you have a C wire, it will power your ecobee. You won’t need the Power Extender Kit (PEK) included in the box.

TIP
To install accessories (humidifier, dehumidifier or ventilator) please refer to the wiring diagrams at ecobee.com/wiring

STEP 5
Carefully disconnect and label the wires from your old thermostat one at a time, using the labels provided.

TIP
If you have a jumper between RC, RH, or R, leave it alone. Only label the wires that run from your wall into a terminal block

STEP 6
Unscrew the mounting plate of your old thermostat to remove it from the wall.

WARNING
Be careful, as some thermostats may contain mercury. Recycle your old thermostat safely with your local hazardous waste facility.

STEP 7
Decide if you want to use the trim plate with your ecobee. The trim plate is useful if you want to hide marks or holes left on the wall by your old thermostat. If using the trim plate, align the mounting holes on the trim plate and backplate and press them into place together.

STEP 8
Pull the wires through the hole in the middle of the backplate and then attach the backplate to the wall using the drywall anchors and screws provided.

TIP
Use a 3/16″ drill bit to drill a hole for the drywall anchors.

CHECKPOINT: INSERT YOUR R WIRE(S)

Do you have more than one R wire?
(That includes R, RC, and RH)

Yes
Insert your wires
R or RC ➔ RC
RH ➔ RH

No
Insert your single wire:
R, RC, or RH ➔ RC

STEP 9
Insert your remaining wires into the side (not the front) of their corresponding terminal blocks.

TIP
Press the terminal block levers to insert the wires more easily.

STEP 10
Tug on the wires gently to ensure they are securely connected.

TIP
When a wire has been connected correctly, the lever on that block will lower.

STEP 11
Carefully push any excess wires back into the hole and ensure there are no drafts coming from the hole(s) in the wall.

TIP
Large holes behind your thermostat will affect temperature readings. 19 Prevent drafts by covering the hole(s).

STEP 12
Gently press your ecobee into the backplate until it ‘clicks’ into place.

TIP
If the thermostat ‘rocks’ or is not flush with the wall, be sure the excess wires are pushed all the way into the wall.

STEP 13
Turn the power to your HVAC system back on using the master switch or at the circuit breaker box.

Congratulations, you did it!
Say hi to your new ecobee! To complete your setup and registrations, follow the instructions on your ecobee screen.

TIP
If your thermostat does not power on, please see the troubleshooting section on PAGE 48.

We can help you find a pro
Installation with the Power Extender Kit (PEK) will require you to handle electrical wiring. If you’d rather leave it up to a professional, we can help you find one quickly.
ecobee.com/proinstall

Install your ecobee without a C wire
If you don’t have a C wire, you’ll need to use the Power Extender Kit (PEK) included to reliably power your ecobee.

CHECKPOINT: 3 OR 4 WIRES
The Power Extender Kit requires your system to have either of the following: 4 wires W/W1, Y/Y1, G, and R (or RC or RH) or 3 wires Y/Y1, G, and R (or RC or RH)

Do you have these wires?

Yes
Continue to the
NEXT PAGE
The Power Extender Kit
will work with your system!

No
Contact us
Visit our compatibility checker at ecobee.com/compatibility

STEP 5
Take your Power Extender Kit, wire labels, tools, your smartphone, and go to your HVAC system.

TIP
Your HVAC system can most often be found in your basement or your attic.

STEP 6
Open your HVAC system’s cover to reveal the control board.

WARNING
HVAC systems contain high voltage wires. Use caution when working with the control board. If you’d rather leave it up to a professional, we can help you find one quickly. Visit ecobee.com/proinstall

STEP 7
Take a picture of the wires connected to your control board. You may need to reference this photo later on.

STEP 8
Label only the R, Y or Y1, G, and W or W1 wires with the matching labels provided. If you have more than one wire going into these terminals, only label those going to your thermostat.

Find detailed step-by-step videos at ecobee.com/installation

TIP
If you have wires connected to both Rc and Rh terminals at the control board you may have a two transformer system. Please contact support to help you with installation: 1.877.932.6233 or support@ecobee.com

STEP 9
Disconnect the wires labeled R, Y, G, and W from the control board.

STEP 10
Connect the wires you disconnected from the control board into their matching gray terminal blocks on the Power Extender Kit.

Find detailed step-by-step videos at ecobee.com/installation

TIP
Press the buttons to insert the wires more easily.

STEP 11
Tug on the wires gently to ensure they are securely connected.

TIP
When a wire has been connected correctly, the button on that block will lower.

STEP 12
Connect the five white wires coming out of your Power Extender Kit to their corresponding terminals on the control board.

Find detailed step-by-step videos at ecobee.com/installation

TIP
Once again, tug on the wires gently to ensure they are securely connected.

CHECKPOINT: POWER EXTENDER KIT
Check that you have installed the Power Extender Kit correctly. It should be installed between your thermostat wiring and your control board.

STEP 13
Mount the Power Extender Kit inside your HVAC system, taking care not to strain the wires. Close the HVAC cover panel securely and return it to your thermostat.

Find detailed step-by-step videos at ecobee.com/installation

TIP
Make sure your HVAC panel is fully closed. Some systems will not turn on if the cover panel has not been closed properly.

STE P 14
Back at your thermostat
Carefully disconnect and label the wires from your old thermostat one at a time, using the labels provided.

TIP
If you have a jumper between RC, RH, or R, leave it alone. Only label the wires that run from your wall into a terminal block.

STE P 15
Unscrew the mounting plate of your old thermostat to remove it from the wall.

WARNING
Be careful, as some thermostats may contain mercury. Recycle your old thermostat safely with your local hazardous waste facility.

STE P 16
Decide if you want to use the trim plate with your ecobee. The trim plate is useful if you want to hide marks or holes left on the wall by your old thermostat. If using the trim plate, align the mounting holes on the trim plate and backplate and press them into place together.

STEP 17
Pull the wires through the hole in the middle of the backplate and then attach it to the wall using the drywall anchors and screws provided.

TIP
Use a 3/16” drill bit to drill a hole for the drywall anchors.

STE P 1 8
Remove the Rc, C, and PEK labels from the label sheet and attach them to the wires as shown below:
R/RC/RH ➔ RC
G ➔ C
Y ➔ PEK

STEP 19
First, connect these 3 wires as shown: RC, C, and PEK. Then, connect any remaining wires to their corresponding terminal.

TIP
Press the terminal block levers to insert the wires more easily.

CHECKPOINT: DON’T SKIP AHEAD
Did you connect the correct wires to the RC, C, and PEK terminals, as shown below?

YES
Continue to the NEXT PAGE.

NO
Please ensure that your wiring is as shown above.

STEP 20
Tug on the wires gently to ensure they are securely connected.

TIP
When a wire has been connected correctly, the lever on that block will lower.

STEP 21
Carefully push any excess wires back into the hole and ensure there are no drafts coming from the hole(s) in the wall.

TIP
Large holes behind your thermostat will affect temperature readings. Prevent drafts by covering the hole(s).

STEP 22
Gently press your ecobee into the backplate until it ‘clicks’ into place.

TIP
If the thermostat ‘rocks’ or is not flush with the wall, be sure the excess wires are pushed all the way into the wall.

STEP 23
Turn the power to your HVAC system back on using the master switch or at the circuit breaker box.

Congratulations, you did it!
Say hi to your new ecobee! To complete your setup and registrations, follow the instructions on your ecobee screen.

Troubleshooting

If your ecobee doesn’t turn on, please try these steps

Check that all wires are properly inserted into the terminal blocks at the thermostat. Tug on the wires to ensure they are not loose.
Make sure your HVAC cover panel is closed. Some systems will not turn on if the cover panel has not been closed properly.

If you have only one R wire (either R, RC, or RH), make sure it’s inserted into the Rc terminal.
If you installed the Power Extender Kit, make sure you inserted the wires into the correct terminals.

Still need help?

WE’RE HERE FOR YOU
Have questions or concerns? Get in touch.
1.877.932.6233
ecobee.com/support

WE CAN HELP YOU FIND A PRO
Installation requires you to uninstall your old device and handle electrical wiring. If you’d rather leave it up to a professional, we can help you find one quickly. ecobee.com/proinstall

INSTALLING ACCESSORIES?

To install accessories (humidifier, dehumidifier, or ventilator) please refer to the wiring diagrams at ecobee.com/wiring

LEGAL

Approvals
This product was designed and built in accordance to RoHS directive 2002/95/EC and contains no hazardous substances as defined by this directive.

FCC Compliance Statement Compliance Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

Reorient or relocate the receiving antenna.
I ncrease the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of FCC rules. Operation is subject to the following two conditions

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications that are not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

RF Exposure Information
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 8 inches during normal operation.

Innovation, Science and Economic Development Canada (ISED) | Compliance Notice
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Statement
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must be installed to provide a separation distance of at least 8 inches from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.

FCC ID: WR92221123114
IC: 7981A-2221123114
CAN ICES-3 (B)/NMB-3(B)

Warning
Changes or modifications not expressly approved by ecobee Inc. could void the user’s authority to operate the equipment
3-Year Limited Warranty ecobee warrants that for a period of three (3) years from the date of purchase by the consumer (“Customer”), the ecobee (the “Product”) shall be free of defects in materials and workmanship under normal use and service. During the warranty period, ecobee shall, at its option, repair or replace any defective Products, at no charge. Any replacement and/or repaired device is warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. A proof-of-purchase will be required from the Customer in order for ecobee to provide a replacement and/or repaired device.

This Warranty is valid only for Products installed in the country in which it is purchased. If the product is defective, call Customer Service at 1-877-932-6233. ecobee will make the determination of whether a replacement product can be sent to you or whether the product should be returned to our address.

In the event of a failure of a Product, the Customer may

If Customer did not purchase the Product directly from ecobee, contact the third party contractor from whom the Product was purchased to obtain an equivalent replacement product, provided the contractor determines that the returned Product is defective and Customer is otherwise eligible to receive a replacement product;
Contact ecobee directly for service assistance at 1- 877-932-6233 and ecobee will make the determination whether an advance equivalent replacement Product can be sent to Customer with return shipping supplies (in which case a hold shall be put on Customer’s credit card for the value of the replacement Product until ecobee has received the defective Product). Product should be returned to our address. If the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product, no amount shall be charged to Customer’s credit card; or
Ship the defective Product directly to ecobee, in which case Customer shall contact ecobee directly at 1-877-932-6233, so ecobee can make the required shipping arrangements. Upon receipt of the defective Product, ecobee will ship an equivalent replacement product to Customer, provided the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product.

This warranty does not cover removal or reinstallation costs and shall not apply if the damages were found to be caused by something other than defects in materials or workmanship, including without limitation, if the Product:

Was operated/stored in abnormal use or maintenance conditions;
I s repaired, modified or altered, unless ecobee expressly authorizes such repair, modification or alteration in writing;
Was subject to abuse, neglect, electrical fault, improper handling, accident or acts of nature;
Was not installed by a licensed Heating Ventilating and Air Conditioning (HVAC) contractor; or
Was installed improperly.

ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated above. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT. Some US states and Canadian provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ecobee’s responsibility for malfunctions and defects in materials and workmanship is limited to repair and replacement as set forth in this warranty statement. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited to the three-year duration of this limited warranty. No warranties, whether expressed or implied, will apply after the limited warranty period has expired. Some US states and Canadian provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply.

ecobee neither assumes responsibility for nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.

This warranty gives you specific rights, and you may also have other rights which vary from jurisdiction to jurisdiction. If you have any questions regarding this warranty, please write to ecobee Customer Service.

Legal Notice
Use of the HomeKit™ logo means that an electronic accessory has been designed to connect specifically to iPod®, iPhone®, or iPad®, respectively, and has been certified by the developer to meet Apple® performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance. Apple, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. HomeKit is a trademark of Apple Inc.

We’re here to help.
ecobee.com
support@ecobee.com
1.877.932.6233
© 2019 ecobee, Inc. All rights reserved. ecobee and the ecobee logo are trademarks of ecobee Inc., registered in the U.S. and other countries.

Frequently Asked Questions

I don’t have a ‘C’ wire… how difficult is it to adapt the Ecobee using the included cable and how is it done?

It comes with an adapter if you do not have a “C” wire, you just have to install the adapter to the control board for your HVAC system, and then your wires go back to your thermostat to the adapter, installation/instruction manual walks you thru this step by step and includes labels for all the wiring on both ends

If you have an echo (Alexa) in the room already, is there a way to turn the Alexa on the thermostat “off”? or turn off the microphone/listening?

You can but Alexa will only answer on the one that it hears most clearly. We have a dot in the kitchen, and living room and the ecobee in the hall they are all 3 are within 10-15 feet on the next one and only one answers when we speak to Alexa.

Can this run up your bills way more compare to if you didn’t buy this product or the bill will remain the same whether you buy this product or not?

Installing the thermostat has not been cost savings for me. Putting the Follow me application ‘on’ i would say runs your system more. When I come home for lunch and spend 20 mins it activates the system to run and doesn’t shut back down for 2 hours. In the long run, it will cost you more money, if that feature is enabled.

If you lose your internet connection, can this device be turned back on remotely? Looking for a device for a vacation home.

I have 2 ecobees at my regular home and 1 at a vacation home. Generally, they work well. But, the power loss will kill the wifi connection – it will never, ever, reset by itself. I have had this happen 3 times, always when I was 700 miles away. When I returned to the faulty device, resetting it was simply hitting enter under system to restart wifi connect. The device still functioned with the original setting. I say it is faulty because there is no reason why the programming could not have done what I had to do manually.

How Is This Set Up?

I went through the pamphlet provided. Connecting wires and all. It wasn’t bad at all. The only thing i will say is notice that ecobee provides you with wiring labels in the box. I didn’t notice that until it was all said and done

What are you able to do with Bluetooth? Is that for making phone calls or what is it for?

Some smart devices will pair with your mobile app by either BlueTooth or WIFI whichever is stronger. As the Ecobee with doesn’t show me how it is connected, I don’t know if that is the case here. But, the app does have the BlueTooth setting allowing you to pair BlueTooth speakers with the built-in Alexa for playing music, etc., and whatever else Alexa might do with BlueTooth speakers.

How to wire up the thermostat if you don’t have a C wire and you don’t have a control board on the furnace How to?

I didn’t do the wiring. The company that installed my new AC unit recommended it. I ordered and they installed it. I love it. I operate it from my phone especially in the middle of the night when I need to adjust the temperature. It also plays music via Alexa.

What does this mean ,aux heat runtime alert?

If your system is a Heat Pump, they do not work well in extreme cold. If you live in the North, your heat pump system will include an Auxiliary heating method, usually electric. This is just a notification that it is being used to supplement your heat. If it’s NOT really cold outside and you frequently see this, then you have a problem. For some reason, your heat pump is not providing adequate heating to your system. This could be because it is low on Freon(leak), a compressor failure, or possibly an electrical problem. If that is the case, you should contact your local dealer for repairs.

Can home/away feature be turned off?

Yes Usually with App or t-stat programming

Does this work with a new goodman HVAC system? i have a 3.5 ton, 14 seer.

It will work with most HVAC systems. You’ll need a C wire to provide power to the unit as it dose not have batteries to power itself

Can this be used with high voltage electric like electric baseboard heaters?

Simply put, smart home thermostats, such as ecobee, are not compatible with high voltage systems. The power of many underfloor systems requires a lot of current in order to pass through the thermostat. Many underfloor heating systems, such as baseboard heaters, come with a voltage system that contains 240 V.

Does this show humidity in each room that has a sensor?

Pretty sure the primary unit measures humidity, but not the little white extra room sensors, I have one upstairs and one downstairs, they show different humidity levels

Does this help with different temps upstairs and downstairs?

It certainly can depend on your settings. The remote sensors, if kept in different rooms/floors than the thermostat, will help achieve a more comfortable temperature.

Can this turn on the fan if it’s not been running for a while?

It will control the fan separately or in auto.

Does this model have a touch screen? If not how do you change the temperature at the thermostat?

Yes it does have a touch screen. Hit the three lines (also known as the hamburger) on the lower left to pull up the screen to make changes.

Video

View Fullscreen

https://thermostat.guide/ecobee/ecobee-eb-state5-voice-control-smart-thermostat-user-manual/

References

User Manual

ecobee ‎EB-STATE5-01 SmartThermostat with Voice Control

Specifications

Introduction

What’s In the Box?

How to install your ecobee

Important Information

Install your ecobee with a C wire

Troubleshooting

Still need help?

INSTALLING ACCESSORIES?

LEGAL

Frequently Asked Questions

Video

References

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