Dodo 3918 Modem User Guide

Dodo 3918 Modem

Specifications

• 1 x Modem
• 1 x Phone cable (grey)
• 1 x Power adaptor
• 2 x Ethernet cables (blue & yellow)

Box contents

• 1 x Modem
• 1 x Phone cable (grey)
• 1 x Power adaptor
• 2 x Ethernet cables (blue & yellow)

Before you start
We will send you an SMS to let you know your service is active. Once you receive the confirmation SM, you are ready to begin the setup of your modem.

Connect the modem
Based on the colour sticker you have on the outside of the box, follow the instructions on the next page for your broadband technology.

Wait for the green light.
Turn on your modem by pressing the ON/OFF button on the back. The modem lights will begin to flash. Depending on your techno, logy, the lights indicating online status will differ (details listed in step 1).
This could take up to 10 minutes to auto-configure.

Connect your device

Wi-Fi
The Wi-Fi Name and Wi-Fi Password can be found on the bottom of your modem. To connect, choose the Wi-Fi Name on your device, type in the Wi-Fi Password when prompted (note the password is case sensitive).

Cable
To connect to a device, like a laptop or computer, plug the supplied Ethernet cable into one of the yellow LAN ports on the back of the modem.

Phone setup

If you have ordered a phone service, you will receive a notification via SMS and/or email from us letting you know when your phone service is active. Just follow the easy steps in the notification to get connected.

Follow the instructions that match the colour of the sticker on the outside of your modem box.

Hybrid Fibre Coaxial (HFC) or Fibre to the Curb (FTTC)*Important: An nbn™ Connection Box may be provided with your order if you don’t have one at your premises. This will need to be installed rst. Follow the nbn guides provided with the device, then plug in the modem as above.

Fibre to the Node (FTTN) or Fibre to the Building (FTTB)Fibre to the Premise (FTTP) or Fixed Wireless (FW)#

Important: Please refer to your order completion SMS and/or email advising you which port to plug your modem into on the nbn™ Connection Box.

Further Information

Management
You can manage the device using the details at the bottom of the modem. This allows you to log in and change various settings for your modem.

• Customize Wi-Fi settings
• Manage connected devices
• Troubleshoot network issues

FAQs

Having Problems?

Your Internet Isn’t Working
Ensure all cables are properly connected, then turn the modem off and back on. Wait for the green lights (Power, Internet, WAN) and try accessing a website to check connectivity.

Your Wi-Fi Isn’t Working
Check the Wi-Fi light on the modem; if it’s off, press the Wi-Fi button on the side of the modem to resolve the issue.