DK032CLWM 32 Inch PCAP Touch Kiosk with Camera
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Specifications
- Product: 32 PCAP Touch Kiosk with Camera
- Operating System: Android 11 OS
- SKU: DK032CLWM, DK032CLBM
- Version: V1.0
- FCC ID: 2ASCB-DK032CL
Product Usage Instructions
Before Use
Safety and Warnings
Ensure to follow safety guidelines provided to prevent personal
injury or property damage. In case of any issues, contact
authorized personnel for maintenance.
Packing List
Make sure all parts are included as per the packing list,
including the digital kiosk, remote control, power cord, keys, and
user manual.
Parts Description
The product includes a camera, LCD screen, remote sensor, RJ45
port, USB 2.0 ports, USB 3.0 port, and an On/Off switch.
Operation
Power On/Off
Use the On/Off switch to power the device on or off.
Remote Control
Refer to the user manual for instructions on using the remote
control for navigating the device.
Settings
Access the settings menu on the device to customize various
options according to your preferences.
Android Quick Start Guide
Consult the Quick Start Guide specific to Android 11 OS for a
seamless user experience.
Upload Media
Learn how to upload media files onto the device for display
purposes.
Playlist Settings
Adjust playlist settings to organize and manage media content
effectively.
Reference
Technical Specifications
Refer to the provided technical specifications for detailed
information on the product’s capabilities and features.
Cleaning and Maintenance
Follow the cleaning and maintenance instructions to ensure
optimal performance and longevity of the device.
Troubleshooting Guide
In case of any issues, refer to the troubleshooting guide to
diagnose and resolve common problems.
FCC Compliance Notice
Review the FCC compliance notice to understand regulatory
requirements and ensure proper usage.
Toxic and Hazardous Substances
Familiarize yourself with any toxic or hazardous substances
present in the product for safe handling.
FAQ
Q: How do I contact customer service for assistance?
A: You can reach Displays2go customer service at 844-221-3388 or
visit www.displays2go.com for product support.
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32″ PCAP Touch Kiosk with Camera – Android 11 OS
USER MANUAL
SKU: DK032CLWM, DK032CLBM
V1.0
FCC ID: 2ASCB- DK032CL This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes/modifications to this equipment not approved by the party responsible for compliance could void the user’s authority to operate the equipment.
AN TO VISIT PRODUCT P
SC
AGE
Thank you for purchasing this product from Displays2go.
It’s our mission to help you connect with the world and build your brand with products that are personalized to your needs.
Your product has been manufactured with great care using only the finest quality materials and expert workmanship. Our Quality Assurance team inspects all electronics during assembly process to assure reliable operation. This product comes with a 12-month warranty. Scan the QR code to visit the product page and learn more about your warranty.
Need assistance? We are available for expert advice and all of your customer service needs.
Chat Us
D I S P L AYS2G O.C OM
Email Us
INFO@ DISPLAYS2GO.COM
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Call Us
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TABLE OF CONTENTS
BEFORE USE
Safety and Warnings
4
Packing List
7
Parts Description
7
OPERATION
Power On/Off
8
Remote Control
9
Settings
9
Android Quick Start Guide
9
DIVIEX
Upload Media
10
Playlist Settings
11
REFERENCE
Technical Specifications
13
Cleaning and Maintenance
14
Troubleshooting Guide
15
Names and Contents of Toxic and Hazardous Substances or Elements in the Product
17
FCC Compliance Notice
18
3
BEFORE USE
Safety Warnings and Precautions
Thank you for purchasing the high-performance digital signage from Displays2go. We have considered the factors to ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire. In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all instructions carefully before using the product. Keep the instructions for future reference. We strongly recommend using a surge protector or a power strip with internal circuit breaker to prevent damages to the digital signage.
Warning: May cause personal injury or death The operation is prohibited Caution: May cause damage or property loss
If any of the following occurs: · Power outage or instable voltage. · Abnormal sound or smell from the unit. · AC power cord is damaged. · Digital Signage is damaged due to drop, knock or impact. · Any liquid or foreign matters fall into the enclosure.
Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized personnel for maintenance quickly.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD digital signage or other electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.
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WARNING
· Cut off the power supply before connecting or disconnecting any cables. · Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire. · Do not place the Digital Signage in the positions such as:
· The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust, · The environment with flammable or explosive materials, · The environment with flammable or corrosive gases, · Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly. · Do not let dust or metal deposits adhere to the plugs and outlets. · Do not damage the power cords: · Do not modify the power cords, · Do not place heavy objects on the power cords, · Keep the power cords away from heat source, · Do not pull the cord to remove the plug. · Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power
consumption. · Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric
shock or fire. · Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid
short circuit, product damage, and electric shock. · The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable running
of components inside the enclosure and prevent overheating. Do not block the openings when place the unit.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning, instead, please disconnect the power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please ask qualified technician for repair.
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CAUTION
· Do not let children climb onto the Digital Signage. · Keep the small parts away from children to prevent them from swallowing. · If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug. · To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip
over. · Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD. · Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or
else it will cause condensation and malfunction. · Before cleaning the Digital Signage, please pull out the power plug, wipe with soft cloth, do not use industrial
chemicals, prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, water) may damage the product, erase the printed information, and even cause damage of the components if fluid flows in, resulting in machine failure. · If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave ghosting on the screen and won’t disappear when the unit is turned off, it is normal and isn’t covered by the warranty. · The power of the Digital Signage can be cut off by pulling out the plug. · If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water immediately, and consult your doctor. · To carry the Digital Signage with hands, please grab and hold the edges, do not apply pressure on the panel. · Use the Digital Signage properly: Use in proper lighting conditions, insufficient lighting or long time watching will impair your eyesight. · Unplug device to disconnect from power. · Insert the plug into the outlet properly, or else it may cause sparks and fire. The technical specifications printed herein and on the packaging are subject to change without prior notice. The Manual may be slightly different from actual operation, and the latter is applicable.
If you have any questions regarding our products, please visit us at www.displays2go.com or contact Displays2go customer service at 844-221-3388.
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Packing List
Name
Digital Kiosk Remote Control
Quantity
1 1
Parts Description
Name
Power Cord Keys User Manual
Quantity
1 2 1
#
Description
1 Camera
2 LCD Screen
3 Remote Sensor
4 RJ45 Port
5 USB 2.0 Port
#
Description
6 USB 2.0 Port
7 USB 3.0 Port
8 On/Off Switch
9 Speaker
10 Heat Vent
7
#
Description
11 Maintenance Door
12 Heat Vent
13 Lock
14 Antenna
15 Power Input
OPERATION
Power On/Off
· Start up by inserting the power cord into unit and connecting to outlet. Flip power switch to ON. · Power on or off, press the power button on the remote control. · To shut down, flip power switch to OFF, then unplug the unit.
CAUTION: Disconnect the power plug before assembling or disassembling the unit!
Remote Control
To control the unit, aim the remote control directly at the remote sensor, located on the lower right of the screen. For best performance, bring the remote control close to the sensor. Avoid placing objects between the remote control and the sensor or exposing the sensor window to direct sunlight.
Power (No Function) Mute Volume Down/Up Navigation Arrows Select
Home Return to Previous Page Background Applications
(No Function)
NOTE: Only the buttons listed have supported function. NOTE: The remote requires 2 AAA batteries, not included. NOTE: The real appearance of the remote may be different from the picture, please refer to the actual product.
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Settings
Once turned on, the unit automatically displays the home screen, which includes the navigation bar and the App Drawer.
NOTE: The navigation bar can be minimized by swiping down. To restore the navigation bar, swipe upward from the bottom of the screen.
Back Background Applications
Volume Down
Home
Volume Up
Take Screenshot
Navigation Bar
Enlarged view left
App Drawer
Shows all apps
ANDROID QUICK START GUIDE
Adjust settings by tapping the App Drawer, and launching the Settings app.
WI-FI CONNECTION
1. Open Settings, and select Network and Internet from the list of settings.
2. Select your Wi-Fi network and enter your login credentials. Click Okay.
For Ethernet Connections, plug an Ethernet cable into the Ethernet (RJ45) port of the unit and connect to Internet router. Ethernet network connection is complete.
BLUETOOTH CONNECTION
1. Open Settings, and select Connected Devices. 2. Click Pair New Device. Make sure your Bluetooth
device is in pairing mode. For future connections, select the device from the list of previously connected Bluetooth devices.
NOTE: To share files over Bluetooth, you must enable
Wi-Fi and Bluetooth Scanning in the Location settings.
SOUND
1. Open Settings, and select Sound. From this menu, you can individually control the volume of alarms, calls, notifications, and your media. You can also change default notification sounds or turn Do Not Disturb on or off.
SYSTEM LANGUAGE
1. Open Settings, and select System.
2. Click System Language, then click Languages.
3. Click + Add a language and select a language. It appears as the 2nd installed system language.
4. Drag your preferred system language to first position of the list. The system language updates automatically to the first listed language.
SCREENSHOTS
1. Open Settings, and select Screenshot.
2. Adjust the screenshot delay and enable or disable the Screenshot button in the navigation bar.
Find recent screenshots in the Google Files app. Choose the unit, click Pictures, then click Screenshots.
FACTORY RESET
1. Open Settings, and select System. 2. Select Advanced Options. 3. Click Reset Options. 4. Select Erase All Data (Factory Reset). Then click
Erase All Data.
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DiViEX
The DiViEX Slideshow App comes pre-installed on this digital product for convenient content management. There are 2 methods for uploading media: saving media files to internal storage, or creating a specific folder on a USB, then inserting into unit. After, open the app to launch a slideshow or adjust picture settings, add filters and stickers, queue music and more!
UPLOAD MEDIA
Images Video Audio
Supported File Formats
JPG, JPEG, BMP, PNG, GIF AVI, MPEG4, WMV, MKV, FLV, MP4, MOV MP3
OPTION 1: PLAY MEDIA VIA INTERNAL STORAGE
1. Insert USB into the unit. 2. Open the File Explorer app and navigate to the location of your files using the toolbar. 3. Click Multi, then click each media file to be copied. 4. In the File Explorer toolbar, click Editor > Copy. 5. Navigate to Internal Memory, then open the `MediaFolder’ folder. 6. Copy files to designated folder (i.e., image files to `Image’ folder) by clicking Editor > Paste. 7. Open the DiViEX app. Your images and videos appear in the DiViEX slideshow timeline.
OPTION 2: PLAY MEDIA VIA USB
1. On your computer, create a new folder and name it “MediaFolder”. 2. In “MediaFolder,” create 3 subfolders. Rename them: “Images”; “Videos”;
“Music”. 3. Copy your desired images, videos, and music to the corresponding folder. 4. Copy “MediaFolder” to a USB and safely eject USB from computer. Insert
into unit, then open DiViEX.
NOTE: If DiViEX stops running after pressing play, check: · MediaFolder is set up correctly on the USB. · All files in MediaFolder are the supported file formats.
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PLAYLIST SETTINGS
Edit the overall playlist settings in the Settings tab. Once settings are adjusted, click PLAY or adjust further in the Edit or Music tab.
A. AUTOMATIC SETTINGS B. USB DISK STATUS C. IMAGE DISPLAY TIME
D. PICTURE DISPLAY MODE
E. PICTURE SWITCH MODE F. PLAY
Enable or disable automatic settings. Auto-Boot: Automatically launch DiViEX when unit is powered on. Auto-Play: Automatically play slideshow when DiViEX opens. Status of USB. How long each image is shown. Drag slider to increase or decrease. NOTE: Does not apply to video.
Choose how each image/video fits on the screen. Adapt: Crop image to screen. Center: Center image regardless of aspect ratio.
Choose animated transition effect for slideshow.
Play playlist with selected settings.
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EDIT
Tweak each photo individually in the Edit tab.
A. PHOTOS B. EDIT TOOLS C. TOOLBAR D. RESET E. SAVE / SHARE
Images/Video thumbnails in sequential order. Drag to rearrange.
Crop, Add Text, Add Filter, Add Sticker, Add Frame. This white bar shows tool options for each of the Edit tools. Choose aspect ratios when cropping, adjust text, and scroll to select stickers, frames, and filters.
Reset all edits.
Save progress or share playlist. After saving, go back to Settings tab and press PLAY.
MUSIC
Choose music from the Music folder to play during slideshow. Press the left arrow (F) to add music to the slideshow playlist. Press the right arrow (G) to remove songs from the playlist. The number of songs in the playlist is shown in the upper left.
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REFERENCE
Technical Specifications
PANEL POWER SUPPLY ENVIRONMENT
FUNCTIONS
LCD Size Light Source Resolution Brightness Contrast Response Pixel Pitch Refresh Rate Viewing Angle Color Saturation Viewable Area Chromaticness Voltage Power Consumption Operating Temperature Storage Temperature Operating Humidity Storage Humidity Maximum Operating Time Operating System Processor RAM ROM Decoding Resolution Touch Support Supported Video Files Supported Image Files Supported Audio Files Audio Output Speakers RTC (Real-time clock) Schedule Power On/Off System Update App Installation
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32″ LED backlight 1920 x 1080 (pixels) 400 nit 1200: 1 8ms 121.25 (H) x 363.75 (V) mm 60Hz 178° (H)/178° (V) 72% 27.5″ x 15.47″ 16.7M 100V~240V, 50-60Hz 56W 32°F ~ 104°F (0~40°C) 14°F ~ 140°F (-10~60°C) 10~80% RH Non-condensing 10~80% RH Non-condensing 18 hours/ 7 days Android 11 Rockchip RK3568, Quad-core CPU 4 GB 64 GB 1080P UHD compatible 10pt PCAP Touch AVI, MPEG4, WMV, MKV, FLV, MP4, MOV JPG, JPEG, BMP, PNG, GIF MP3 Left and right audio channel 2x 8W Yes Yes USB Compatible Support download and installation
FUNCTIONS I/O INTERFACES
STRUCTURE LANGUAGE
Bluetooth Frequency Wi-Fi Generation Wi-Fi Frequency Wi-Fi Ethernet (RJ45) HDMI IN VGA Headset USB TF SIM Net Weight Gross Weight Unit Dimensions Package Dimensions Shell Material Shell Color
OSD
2.4 Ghz Wi-Fi 6 (Compatible with Wi-Fi 5) 5G, 2.4G Dual Band 1, External N/A N/A N/A N/A 2.0×2, 3.0×1 N/A N/A 111 lbs (50.3kg) 153 lbs (69.4kg) 49.2″ x 32.2″ x 23.6″ 57.4″ x 31.4″ x 39.7″ Steel/Aluminum profile Black
English
Cleaning and Maintenance
· Avoid strong vibration or impact on the product. · When needed, clean screen and product by using a glass cleaner. · If the product will not be used for a long time, unplug the power cord to prevent the internal short circuit or other
potential dangers.
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Troubleshooting Guide
ISSUE
PROBABLE CAUSE
SOLUTION
NO PICTURE OR SOUND
· Unit not plugged into wall outlet
· Power cord not properly connected to the terminal on the back of the unit
· Unit not powered on
· Wall outlet not working
· Check that the unit is plugged into wall outlet.
· Confirm that the power cord is connected to the terminal on the back of the unit.
· Turn the on/off toggle switch located on the back of the unit, lower center, to the “on” position.
· Unplug unit, wait 20 seconds, plug unit back into outlet and try again.
· Make sure that outlet is working by plugging in a different electrical device.
NO SOUND
· Volume not adjusted on the remote control
· Content/Video does not have sound
· Content format is not compatible
· Speakers do not work
· Adjust volume using the remote control.
· Confirm content file is one of the compatible audio or video file formats (see technical specifications)
· If unit is connected to Wi-Fi, go to YouTube and play video that has sound.
· Unplug unit, wait 20 seconds, plug unit back into outlet and try again.
· Try playing the content on a different device (smart phone, computer or tablet).
NO PICTURE
· Content file damaged
· Confirm content is one of the following compatible formats: AVI, MPEG4, WMV,MKV, flv, MP3, MP4, MOV.
· Content format is not compatible
· Try playing the content on a different device (smart phone, computer or tablet).
· Screen damaged or defective · Unplug unit, wait 20 seconds, plug unit back into outlet and try again.
REMOTE CONTROL NOT WORKING
· Check that battery is inserted properly with positive and · Batteries not inserted properly negative orientation.
· Batteries are dead
· Insert new batteries.
· Standing too close or too far from the unit
· Stand within 1 foot of the front of the unit and point the remote directly at the sensor (see Remote Control instructions).
15
NO WI-FI SIGNAL
· Wi-Fi is not turned on in settings
· Wi-Fi is not connected to a network
· Low or no signal from the router
· Antenna is missing or not properly attached
· Damaged PC board
· Check that Wi-Fi is turned on in settings
· Confirm that the antenna is in place and pointed upward.
· Check that other devices are receiving the signal. If other devices are not receiving the Wi-Fi signal, please contact your internet service provider.
· Unplug or reset the router and wait for 20 seconds. Restart the router and check.
PARTS MISSING OR DAMAGED
· Parts missing from product · Parts damaged by operator
· Contact a customer service representative for parts missed during manufacturing (no charge for replacements).
· Contact a customer service representative for parts lost or damaged by the customer (charge for replacements).
CANNOT UPLOAD CONTENT
PREINSTALLED APPS NOT WORKING
· Content format is not compatible
· Content files are too large
· Port being used is defective
· App used to play content is defective
· Android board is defective
· Confirm content is one of the compatible image, video, or audio formats (see technical specifications).
· Confirm file size is less than available space.
· `MediaFolder’ incorrectly set up
· Software error · App is defective · Android board is defective
· Check that images, videos, and music are correctly stored in the `MediaFolder’ folder (see DiViEX instructions).
· Check that file has successfully transferred to USB and USB is functioning.
· Contact Displays2go support.
NOTE: Do not attempt to replace or repair circuitry yourself. Contact customer service to schedule a professional maintenance appointment.
If all the potential solutions have been tested for a particular issue and problems have not been resolved, contact a customer service representative for guidance. 844-221-3388 info@displays2go.com
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Names and Contents of Toxic and Hazardous Substances or Elements in the Product
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and verified by the company according to the material type. Some materials contain harmful substances that can’t be replaced in present technology. We are dedicated to improving this.
: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T 26572-2011 standard. ×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T 26572-2011 standard.
PART NAME
Display Shell Circuit Board Assembly * Wires Metal Parts Packaging Materials* Remote Control Speakers Accessories*
TOXIC AND HAZARDOUS SUBSTANCES OR ELEMENTS
Pb
Hg
Cd
Cr 6+
PBB
PBDE
×
×
*: Packaging materials include packaging box, styrofoam, etc.; *: Circuit board assembly includes PCB and the electronic elements thereof; *: Other accessories include instruction manual.
The EFUP of the product is ten years. The pollution control label is shown right. The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.
Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturer for recycling.
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FCC Compliance Notice
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 8 inches (20cm) between the radiator and your body.
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Documents / Resources
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