DIGI 90002339 Connect Sensor Telit Modem
Specifications
- Model: Digi Connect Sensor+
- Description: Firmware and cellular modem update guide
- Supported LTE Modems:
- Telit LE910-NA1 AT&T – Revisions: 20.00.524.0, 20.00.525.2
- Telit LE910-SV1 Verizon – Revisions: 20.00.012.3, 20.00.015.0
Product Usage Instructions
Update Process
The update process consists of two main steps:
- Update the Connect Sensor firmware: This involves updating the current Connect Sensor+ firmware.
- Update the cellular modem firmware: This step focuses on updating the cellular modem firmware over the air (FOTA).
Update Connect Sensor+ Firmware from Digi Remote Manager
This section guides you through updating the Connect Sensor+ firmware. It is important to update the Connect Sensor+ firmware before proceeding with the cellular modem firmware update. The update process is initiated from the Digi Remote Manager without requiring physical access to the device. A working cellular connection is necessary for this update.
FAQ
How do I troubleshoot the FOTA update?
If you encounter issues during the FOTA update process, follow these troubleshooting steps:
- Ensure a stable internet connection is available.
- Check the device’s cellular reception and signal strength.
- Verify that the correct firmware version is being pushed for update.
- Contact Digi Technical Support if problems persist.
Digi Connect Sensor+ firmware and cellular modem firmware update
This document describes how to update Connect Sensor+ firmware and the cellular modem firmware to resolve cellular brown-out failures.
It applies to the Connect Sensor+ containing one of these LTE modems:
| Model | Description | Revisions |
| Telit LE910-NA1 | AT&T | 20.00.524.020.00.525.2 |
| Telit LE910-SV1 | Verizon | 20.00.012.320.00.015.0 |
Update process
The process is done in two steps:
Update the Connect Sensor firmware
In this step you will update the current Connect Sensor+ firmware.
- Update Connect Sensor+ firmware from Digi Remote Manager
Update the cellular modem firmware
In this step you will update the cellular modem firmware.
- Update the cellular modem firmware over the air (FOTA)
Update Connect Sensor+ firmware from Digi Remote Manager
This section describes how to update the Connect Sensor+ firmware. The Connect Sensor+ firmware should be updated before updating the cellular modem firmware.
The update process is initiated from the Digi Remote Manager. It requires a working cellular connection. It does not require physical access to the device.
Prerequisites
- Remote manager account
- Device ID of the Connect Sensor to update
- Connect Sensor firmware update file
- Modem firmware update file name
Step 1: Open Remote Manager
- Open a web browser and navigate to Remote Manager.
- Log into your account.
- Click Devicesin the menu on the left side.
- Find the device ID for the Connect Sensor+.
- Click the device ID to open your device. The Device ID looks like this string: 00010000-00000000-03566100-72829951.
- Check the Firmware Version of the device. Connect Sensor+ firmware version 2.1.1.3 or later is needed to update the modem firmware.
- If the firmware version is 2.1.1.3 or later, you do not need to update the firmware. Skip to updating the cellular modem firmware: Update the cellular modem firmware over the air (FOTA).
- Review the Device ID, which looks like this string: 00010000-00000000-03566100-72829951. It contains the IMEI of the modem. Make note of the device ID. You will need the device ID later to start the modem firmware update process.
Step 2: Update the Connect Sensor+ firmware
This step is needed if the Connect Sensor+ firmware is less than version 2.1.1.3.
- Click Actions > Update Firmware. The Update Firmware screen displays.
- Click Choose File.
- Select the desired Connect Sensor+ firmware update file and click Open.
- Click Update.
The next time the Connect Sensor+ is scheduled to connect to Remote Manager, it will start the firmware update process. To cause the device to connect immediately, press the Wake button on the device.
Once started, the update will take a few minutes to complete. After the device completes the update, it will reconnect to the Remote Manager the next time it is scheduled to do so.
Update the cellular modem firmware over the air (FOTA)
The update process is initiated from the Digi Remote Manager. It requires a working cellular connection. It does not require physical access to the device.
Prerequisites
- Remote manager account
- Device ID of the Connect Sensor+ that you wan to update
- Modem firmware update file name
Step 1: Open Remote Manager
- Open a web browser and navigate to Remote Manager.
- Log into your account.
- Click Devicesin the menu on the left side.
- Find the device ID of your device.
- Click the device ID to open your device and review the device ID.
The Device ID looks like this string: 00010000-00000000-03566100-72829951. It contains the IMEI of the modem. Make note of the device ID. You will need the device ID later to start the modem firmware update process.
Step 2: Confirm the current firmware revision
- Click Settingsfrom the tabs at the top of the page.
- Click Status.
- Review the information in Mobile Information panel. Note the current revision in the Revision field.
The desired revision is 20.00.527.0 for AT&T modems, or 20.00.017.0 for Verizon modems. If the modem is already at this revision or later, no firmware update is needed.
Step 3: Determine the Update String
Find the firmware revision in this table, and copy the corresponding update string:
| Model and string | Revision | Update file name | Patch size |
| LE910-SV1 | 20.00.012.3 | UpdPkg_LE910_SV1_ 1G_20.00.012.3_20.00.017.0.bin | 4,277,678 |
| ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx MF9TVjFfMUdfMjAuMDAuMDEyLjNfMjAuMDAuMDE3LjAuYmlu | |||
| LE910-SV1 | 20.00.015.0 | UpdPkg_LE910_SV1_ 1G_20.00.015.0_20.00.017.0.bin | 506,950 |
| ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx MF9TVjFfMUdfMjAuMDAuMDE1LjBfMjAuMDAuMDE3LjAuYmlu | |||
| LE910-NA1 | 20.00.524.0 | UpdPkg_LE910_NA1_ 1G_20.00.524.0_20.00.527.0.bin | 932,846 |
| ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx MF9OQTFfMUdfMjAuMDAuNTI0LjBfMjAuMDAuNTI3LjAuYmlu | |||
| LE910-NA1 | 20.00.525.2 | UpdPkg_LE910_NA1_ 1G_20.00.525.2_20.00.527.0.bin | 877,554 |
| Model and string | Revision | Update file name | Patch size |
| ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx MF9OQTFfMUdfMjAuMDAuNTI1LjJfMjAuMDAuNTI3LjAuYmlu | |||
Step 4: Initiate the firmware update
- In the Remote Manager, click API Explorer.
- Select Examples > SCI > Data Service > Send Binary Request.
- Atemplate request (in XML) displays. Delete the template and replace with the XML below.
- Patch the #Device ID# with the correct value from Step 1.
- Patch the #Update string# with the value from Step 3.
<sci_request version=”1.0″>
<data_service allowOffline=”true” synchronous=”false”>
<targets>
<device id=”#Device ID#”/>
</targets>
<requests>
<device_request target_name=”FTP_OTA” format=”base64″>
#Update string#
</device_request>
</requests>
</data_service>
</sci_request>
- Click Send.
- Enter your user name and password if prompted.
The next time the Connect Sensor+ is scheduled to connect to Remote Manager, it will start the firmware update process. To cause the device to connect immediately, press the Wake button on the device.
Once started, the update will take a few minutes to complete. After the device completes the update, it will reconnect to the Remote Manager the next time it is scheduled to do so.
Updating multiple devices
The above example shows how to update a single Connect Sensor+. More than one device can be updated with a single Remote Manager request.
To update a list of devices, add their device IDs to <targets> in the request.
For example:
<targets>
<device id=”00010000-00000000-03566100-79000697″/>
<device id=”00010000-00000000-03566100-79000698″/>
<device id=”00010000-00000000-03566100-79000699″/>
<device id=”00010000-00000000-03566100-7900069A”/>
<device id=”00010000-00000000-03566100-7900069B”/>
</targets>
To update all devices in a Remote Manager group, add the group name to <targets>.
For example:
<targets>
<group path=”my_group”/>
</targets>
All devices in the request must have the same modem revision and update string. Devices will individually connect as scheduled and perform the update.
See the Digi Remote Manger 3 User Guide for more information.
Step 5: Confirm the new firmware revision
- In the Remote Manager, click Devices in the menu on the left.
- Click on your device to open it.
- Click Settings from the tabs at the top of the page.
- Click Status.
- Review the information in Mobile Information panel.
- Click the refresh arrow at the top of the page to update the fields.
- The new revision value displays the Revision field. It should should now be 20.00.017.0 (Verizon) or 20.00.527.0 (AT&T).
Troubleshooting the FOTAupdate
If the device does not report the expected revision, follow these steps:
- Check if the device has connected to the Remote Manager since the firmware update was initiated. In Remoter Manager, click Devicesto display the device page. Click Summary Dashboard.
- Repeat Step 5 to refresh the modem firmware revision on the device page.
- Try the FOTA update again.
Revision history—90002339
| Revision | Date | Description |
| D | October 2024 | Updated Tehcnical Support information. |
| C | November 2022 | Documentation update. |
| B | February 2019 | Additional edits. |
| A | February 2019 | Initial release. |
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United States and other countries worldwide. All other trademarks mentioned in this document are the property of their respective owners.
© 2024 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose. Digi may make improvements and/or changes in this manual or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website: www.digi.com/howtobuy/terms
Technical support
Digi Technical Support: Digi offers multiple technical support plans and service packages to help our customers get the most out of their Digi product. For information on Technical Support plans and pricing, visit us at www.digi.com/support.
Feedback
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Documents / Resources
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DIGI 90002339 Connect Sensor Telit Modem [pdf] User Guide 90002339, 90002339 Connect Sensor Telit Modem, Connect Sensor Telit Modem, Sensor Telit Modem, Telit Modem, Modem |
