CyberTwice 1.0.2 Teams App
CyberGate
Via CyberGate – powered by Microsoft Azure – you can now connect a SIP audio- or SIP H.264 video door intercom, a SIP pager, SIP Speaker or SIP amplifier to your Microsoft Teams environment.
Teams users can answer incoming intercom calls and call to intercoms, pagers, speakers and amplifiers – with 2-way audio and live video – on the Teams desktop client, Teams desk phone or Teams Smartphone app and open the door for visitors.
CyberGate is a SaaS solution that can be purchased in either:
1. The Microsoft AppSource
2. The Microsoft Azure Marketplace
To improve the ease of use of CyberGate you can now install the CyberGate Teams App directly form the Microsoft Teams store.
The CyberGate App
Requirements for the CyberGate app
Requirements for using the CyberGate App:
- A subscription to one of the following CyberGate SaaS solutions:
- CyberGate for IP Cameras with Teams
- CyberGate for IP Paging with Teams
- CyberGate for IP Intercoms with Teams
Introduction
The CyberGate Teams app is an app that can be installed in your Microsoft Teams client. It is developed to offer extra functionality using CyberGate.
The CyberGate app has three main features:
- When using CyberGate Multi-ring groups, the app allows you to set availability status in a Multiring group
- It offers a Devices overview page. This page shows the current status of the device (online or offline) and featueres a Connect-button. Using this button you can initiate a call from Teams to the device with just one click
- Easily open the door during a Teams call with an intercom device by clicking a Door open button
This manual will decribe the installation of the app and all three features in detail.
Installation
How to install
- Open Microsoft Teams and click on the ‘Apps’ button in the side bar and search for ‘cybergate’ Microsoft Teams App store – Search for cybergate
- Click on Add to add CyberGate to Microsoft Teams.
Note:
It might ask you to provide consent for basic permissions. (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.
After installation, the CyberGate app will open and show the availability menu. You can pin the CyberGate app to the sidebar by right-clicking on the CyberGate icon and select ‘pin’.
CyberGate App – Availability
Availability
How to use
The CyberGate app uses the same credentials as used for Microsoft Teams. It automatically retrieves information from CyberGate regarding the Multi-ring groups the user is part of.
In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:
- Sales personnel group
- The wall group
The ‘Sale personnel group’ contains three users and the ‘The wall group’ contains two users.
In the ‘Sale personnel group’, the user koos.ridder@cybertwice.com is supervisor (*) and can therefore set the availability status of all users in this Multi-ring group. He can also edit this Multi-ring group (add / remove users).
In the ‘The wall group’, the user koos.ridder@cybertwice.com is a normal user and can only set his own availability status.
The availability status takes effect immediately.
- Available: You are available in the Multi-ring group and therefore you can be called by CyberGate
- Unavailable: You are not available in the Multi-ring group and won’t be called by CyberGate
CyberGate App – Availability
Note:
To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal
(admin.cybergate.cybertwice.com).
Devices
How to use
The Devices menu provides an overview of the configured devices in your Tenant. the view is sorted by loaction of the devices and the results can be filtered to search a specific device.
Each device is shown as a tile. The tile shows the following information:
- The device type – intercom, camera or audio / paging
- The device name
- The online status – is a device online or offline
- Recording status – is recording enabled for this device
- Two way video – is two-way video configured for this device
A Connect button is available if a device is configured to be called to from Microsoft Teams. Clicking on this button initiates a call to this device.
CyberGate App Devices Tab – Configured CyberGate devices
Note:
The devices shown to a user in the Devices menu can be limited using the Device access settings
in the CyberGate Management Portal (admin.cybergate.cybertwice.com).
Introduction
The Cybergate app also features a so called ‘Door-open button’. During a call between the intercom and a Teams user you can easialy open the door by clicking on a button on the sidebar.
How to activate
Follow the next steps to activate the Door-open button.
- Log in to the CyberGate management portal and navigate to the Basic-Device menu.
CyberGate Management Portal – One configured device - Click on the blue edit button to open the device details and fill in the ‘Open door code’.
- Click on the blue Update button when done.
Note:
The ‘Open door code’ must match the configured open door code in the intercom device!
CyberGate Management Portal – Device details
Make a call from the intercom to your Teams client and accept the call. Leave the call open.
- Click on the ‘Apps’ icon in the top bar.
CyberGate Management Portal – One configured device - Add CyberGate. After adding a dialog opens
- Press save to continue.
CyberGate Management Portal – Add CyberGate
On the left of the call window a sidebar opens with the Open door button.
- Click the button to open the door.
CyberGate Management Portal – Open door button - End the call.
The Open door button can be added to all future calls made to this client by simply clicking on the CyberGate icon in the topbar.
Document History
| Document Version | Date | Author | Change |
| 1.0.0 | 09-09-2022 | KR | Initial version |
| 1.0.1 | 23-11-2022 | KR | Added Devices Tab |
| 1.0.2 | 09-10-2024 | KR | Modified text, screenshots and layout |
CyberTwice Connect a SIP Intercom / pager / speaker / amplifier to MS Teams using the CyberGate service
Documents / Resources
 |
CyberTwice 1.0.2 Teams App [pdf] User Guide 1.0.2 Teams App, 1.0.2, Teams App, App |
