Cradlepoint E102 Series Enterprise Route
Introduction
This document provides a brief overview of the Cradlepoint E102 Series Enterprise Router discusses what’s inside the box and provides basic setup and installation instructions. The E102 router is paired with Cradlepoint NetCloud Service for SOHO.
Router models
This document applies to the following E102 router models:
CRADLEPOINT E102-C7C MODEL: S5A135A
CRADLEPOINT E102-C7D MODEL: S5A136A
Before You Begin
Read the following before setting up the router.
Location considerations
The following considerations are recommended to ensure router operates efficiently:
- Ensure the device is positioned to receive optimal signal. Avoid positioning near concrete walls, metal or reflective surfaces, or any other objects that may interfere with RF reception.
- Ensure plenty of ventilation. Avoid installing the device in enclosed spaces.
- Do not install the device in direct exposure to the elements. Extreme heat or cold can and will impact the router’s performance.
Refer to the E102 Safety, Regulatory, and Warranty Guide (included with your hardware) for more information about location considerations.
SIM Card for Wireless Connectivity
A wireless broadband data plan must be added to your Cradlepoint E102 router for wireless broadband connectivity. Wireless broadband data plans are available from network operators. The SIM card must be activated and provisioned by the network operator. Contact your network operator for details about selecting a data plan and about the process for provisioning your SIM.
Required Tools for Setup
- Philips-head screwdriver (for SIM door cover)
Recommended for optional wall mounting (hardware not included): - Philips-head screwdriver
A drill with 2.5 mm (or equivalent) drill bit and wall anchors (depending on mount location)
Recommended minimum wall mount screw size: M3/#6
Setup
The following instructions walk you through basic setup of the router. For more advanced setups, contact a professional installer.
- STEP 1: Check box contents
Refer to the following to ensure you received all items included with the E102 hardware.- [1] Cradlepoint
- E102 router
- [1] Power supply with interchangeable plugs (if applicable)
- [2] LTE antennas
- [1] Ethernet cable
- [1] SIM door screws
- [4] Rubber desk mount feet
- [1] Getting Started reference sheet
- [1] Safety, Regulatory, and Warranty guide
- Parts of the E102 router
- STEP 2: Remove the SIM door.
Unclip and remove the SIM door from the router..
- STEP 3: Insert an activated SIM card.
Insert an activated 2FF-sized SIM card into the SIM1 slot (contacts down, notch in). The SIM card clicks into place.
Optionally, insert an activated 2FF-sized SIM into the SIM2 slot with the same orientation.
- STEP 4: Reinstall the SIM door
Replace the SIM door and use the door screw to secure.
- STEP 5: Attach the LTE cellular antennas
Install the 2 paddle antennas on the antenna ports marked with
. - STEP 6: Mount the router
The E102 router may be mounted in a number of ways, including placed on a desk, affixed to a wall, or mounted on the ceiling. Refer to the following for best practices:
DESKTOP
Install the rubber feet (included) on the bottom of the router.
Place the router on a flat surface away from objects that cause RF interference, including concrete, reflective and metal surface, microwaves, and so on.
WALL & CEILING
Mark the desired mounting location on the ceiling or wall using a pen or marker.
Ensure the mounting location is away from objects that cause RF interference, including concrete, reflective and metal surface, microwaves, and so on.
Pre-drill holes for mounting screws (not included).
Use wall anchors (not included) to ensure the endpoint is securely mounted.
- STEP 7: Connect the Ethernet cable
Connect the Ethernet cable to the port marked WAN on the back of the E102 router. Connect the other end to your wired modem.
- STEP 8: Power up the router
Connect the power supply to the router and then plug the other end into an electrical outlet. Switch the device to the ON position (O = Off, – = On).
Verify that the Power LED lights up.
Allow 1 minute for the router to run through its bootup sequence.
Refer to the Understanding LEDs section of this guide for information about LED indicator status.
- STEP 9: Activate the router in NetCloud Manager
Activating your Cradlepoint router requires logging into your NetCloud Manager account. See Getting Started with NetCloud Manager for more information.
Understanding LEDs
The E102 router uses LED lights on the front panel to communicate various status conditions. Use the table below to verify the status of your router after the 1-minute bootup cycle. 
Troubleshooting
If the device takes longer than five minutes to connect to the Internet, log into the local UI of the device to make configuration changes or to start the troubleshooting process. You must be physically co-located with the device to do this. Refer to No Internet or Connection Issues for more information.
Once the device connects to the Internet, it should then connect to your NetCloud Manager account and start its configuration download.
Help and Support
Cradlepoint Connect Customer Community
Cradlepoint Support Services
- Terms of Service
- Terms of Service &License Agreement
- Privacy Policy
- GDPR Privacy Policy
- Return to top
Regulatory requirements
Refer to the Safety, Regulatory, and Warranty guide included with your hardware for specific regulatory requirements.
https://docs.cradlepoint.com/r/E102-Enterprise-Router-Quick-Start-Guide/Regulatory-requirements
Documents / Resources
 |
Cradlepoint E102 Series Enterprise Router [pdf] User Guide E102-C7C, S5A135A, E102-C7D, S5A136A, E102 Series Enterprise Router, E102 Series, Enterprise Router, Router |