Zoom 5350 Cable Modem/Router with Docsis 3.0 speed user guide

Zoom 5350 Cable Modem/Router with Docsis 3.0 speed


Modem Information DOCSIS 3.0 Single Band WiFi Modem 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.0 16×4 or higher modem	Highest Service Level Preferred 150

DOCSIS 3.0 Single Band WiFi Modem

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16×4 or higher modem

Preferred 150


Front View Click to enlarge.		The Zoom 5350 is a DOCSIS 3.0 device offering 8 x 4 channel bonding. Allow 5 to 30 minutes to power up the first time because the cable modem / router must locate and connect to the appropriate channels for communication. The DS (downstream), US (upstream), or Online modem lights flash until the Online light stays steady green to signal success.

Back View Click to enlarge.		The Zoom 5350 has the following ports available on the back of the cable modem / router. GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time. USB – Connect to the USB port on your computer. RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router. (login/Reset instructions) CABLE – Connect your coaxial cable line to this port. AC IN – Connect the supplied power cord to this port.

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Lights on the Zoom Motorola 5350

The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	Off	No power – Verify all cable connections and try resetting the modem.
Power	Solid Green	None
DS (Downstream)	Blinking Green	Scanning for downstream channel – Verify all cable connections and try resetting the modem.
	Solid Green	None – connection established on one channel
	Solid Blue	None – operating on more than one channel (downstream bond mode)
US (Upstream)	Off	Upstream channel is inactive – Verify all cable connections and try resetting the modem.
	Blinking Green	Scanning for upstream channel – Verify all cable connections and try resetting the modem.
	Solid Green	None – connection established on one channel
	Solid Blue	None – operating on more than one channel (upstream bond mode)
ONLINE	Off	No connection – Verify all cable connections and try resetting the modem.
ONLINE	Solid Green	None – modem is operational
LINK 1 – 4	Off	No Ethernet link detected
	Blinking Green	None – data is flowing
	Blinking Amber	None – data is flowing
	Solid Green	None – connected to 10 or 100 Mbps
	Solid Amber	None. – connected at 10 or 100 Mbps
WPS	Off	No WiFi client associated with the cable modem via WPS – Enable WiFi.
	Blinking Green	None – WPS is in discovery mode, (LED blinks for up to 2 minutes)
	Solid Green	None – WPS configuration is successful
WLAN	Off	WiFi disabled – Enable WiFi.
	Blinking Green	Data flowing
	Solid Green	None – WiFi is enabled

For more detailed technical information on the Zoom 5350, use the resources below.

Published: August 10, 2021

Updated: April 26, 2023