Ubee DVW326 Advanced Wireless Voice Gateway user manual

Ubee DVW326 Advanced Wireless Voice Gateway


Modem Information DOCSIS 3.0 Single Band WiFi Internet & Telephone Modem My WiFi Compatible 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway	Highest Service Level Preferred 150

Modem Information

DOCSIS 3.0 Single Band WiFi Internet & Telephone Modem

My WiFi Compatible

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150

Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the POWER, DS/US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View Click to enlarge.		The Ubee DVW326 has the following ports available on the back of the WiFi modem. USB – Connects to USB devices such as flash drives, hard disk drives, and printers. ETH 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time. RESET – Use a pointed object to push down the reset button for less than 12 seconds to reset the device without losing personal setup. If you want to restore factory resets, push down this button for more than 12 seconds. CABLE – Connect your coaxial cable line to this port. POWER – Connect the supplied power cord to this port.

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your modem. See Rear Panel Modem Lights to view lights related to the Ethernet connection. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
POWER	Off	No power. Verify all cable connections and try resetting the device.
	Flashing White	Power-on failed – blinks briefly immediately after the device is powered on.
	Solid White	None.
DS/US (Downstream / Upstream)	Flashing White	None – Once every second while scanning DS, twice every second while registering the US. Note: A firmware upgrade is in progress when the Power and Online lights are solid.
DS/US (Downstream / Upstream)	Solid White	None – Locked to US and DS channels and registered OK.
ONLINE	Flashing White	None – obtaining IP address and configuration file..
ONLINE	Solid White	None – operational
WiFi	White	WiFi enabled.
WiFi	Off	WiFi disabled.
TEL 1 TEL 2	Flashing White	Telephone is off-hook. Note: When a firmware upgrade is in progress, the DS/US and TEL 1 LEDs flash, first one then the other for a few seconds. Then the DS/US and TEL 1 and TEL 2 LEDs flash in unison.
	Solid	Telephone on-hook.
	Off	Telephone not provisioned.
BATTERY	Flashing White	Low power level – about 30 minutes left.
	Solid White	Battery installed and AC power is on and properly functioning.
	Off	No AC power to the device, the BATTERY LED is Off, the POWER LED flashes, and the TEL 1 LED is On – all other LEDs are off.
WPS Button	White	Blinks for 4 minutes until a PIN is entered from the wireless client that you are connecting – for example, a laptop computer. Triggered when you press the WPS button or enable WPS via the device’s user interface. After the device connects successfully, the light remains on for five minutes, then turns off.
WPS Button	Off	WPS signal not in use.

Rear Panel Modem Lights

The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Port Light	Status	Problem
ETH1 – ETH4	Off	Device is not connected to the port. Verify all cable connections and try resetting the modem.
	Flashing Green	None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.
	Flashing Orange	None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.

Manufacturer Resources

For more detailed technical information on the DVW326, use the resources below from Ubee.

Ubee Support
Ubee_DVW326_Subscriber_User_Guide [PDF]

References

User Manualmanual.tools

Published: August 10, 2021

Updated: February 11, 2023

Ubee DVW326 Advanced Wireless Voice Gateway

Modem Information

Highest Service Level

Front View

Back View

MAC Address

Troubleshooting

Rear Panel Modem Lights

Manufacturer Resources

References

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