Compex Systems 802.11be WLAN AP Test User Guide

To streamline and improve the efficiency of handling product
return and repair requests, Compex has implemented a dedicated RMA
(Return Merchandize Authorization) System. This SOP (Standard
Operating Procedure) provides a step-by-step guide on how to access
the system and submit RMA requests accurately and efficiently,
ensuring timely support and smooth processing.

Usage Instructions

1. Accessing the RMA System

Open your browser and go to the Compex RMA System login page:
https://58.211.27.62:50443
Once connected, click on SZ-RMA to enter the Compex RMA
System.

2. Submitting RMA Request

Log in with your RMA Username and Password to submit your RMA
request. (If you don’t have your RMA credentials, please reach out
to your sales representative.)

3. Out-of-Warranty RMA Service

Compex offers paid RMA service for products that are no longer
under warranty. Customers are responsible for both-way freight
charges and repair cost. Our repair team will review the request
and communicate all costs for confirmation before proceeding with
the service. Please contact your sales representative if you need
further assistance.

FAQ

Q: What should I do if I don’t have my RMA credentials?

A: Please reach out to your sales representative for assistance
in obtaining your RMA credentials.

Q: How can I request an out-of-warranty RMA service?

A: To request an out-of-warranty RMA service, please contact
your sales representative for further assistance.

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Compex Systems Return Merchandise Authorization (RMA) Process SOP

Compex Systems RMA

User Guide
v1.0 July 29, 2025

information is accurate, Compex does not accept liability for any errors or mistakes that may arise.

All information is subject to change without notice.

Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Table of contents
Content
1 Introduction…………………………………………………………………………………………………3 2 Steps …………………………………………………………………………………………………………4

information is accurate, Compex does not accept liability for any errors or mistakes that may arise.

All information is subject to change without notice.

Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide 1 Introduction /
To streamline and improve the efficiency of handling product return and repair requests, Compex has implemented a dedicated RMA (Return Merchandize Authorization) System. This SOP (Standard Operating Procedure) provides a step-by-step guide on how to access the system and submit RMA requests accurately and efficiently, ensuring timely support and smooth processing.
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 3
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide 2 Steps /
Step 1 Access the RMA System
1) Open your browser and go to the Compex RMA System login page: https://58.211.27.62:50443
2) Enter the VPN login credentials first.: · VPN Username: rma-user · Password: 123456
Figure 1: RMA System VPN Login Page 3) Once connected, click on “SZ-RMA” to enter the Compex RMA System.
Figure 2: Click on “SZ-RMA” to enter the Compex RMA System
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 4
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
4) Log in with your RMA Username and Password to submit your RMA request. (If you don’t have your RMA credentials, please reach out to your sales representative.)
Figure 3: Compex Warranty Check & RMA Submit System Page 5) Out-of-Warranty RMA Service:
Compex offer paid RMA service for products that are no longer under warranty. Customers are responsible for both-way freight charges and repair cost. Our repair team will review the request and communicate all cost for confirmation before proceeding with the service. Please contact your sales representative if you need further assistance.
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 5
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
Step 2 Submit an RMA Request
1) Click on “RMA Check” in the right menu and open the SOP for Module/Router Board/ Router Shipment document link to read the instructions for returning RMA item(s) to Compex. ** Important: When preparing the shipping documents, do not indicate terms such as “RMA” or “Return” to avoid delays at Shanghai Customs.
2) Enter the Serial No and click “Search” to retrieve product information.
Figure 4: RMA Check Page
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 6
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide

3) Select the appropriate product type, fill in the Failure Report and click “ADD” to include the

information in your RMA submission.

4) Match your product with the correct product type:

Your Product Embedded Board with Wireless Module(s) Embedded Board Wireless Module Full Box Built Access Point

Select this category in RMA Check BOARD + MiniCard BOARDS MiniCard Router

(If you’re unsure which category to select, please contact your sales representative for assistance.)

Figure 5: RMA Check Page
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 7
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
5) Click “Next” to continue.
Figure 6: RMA Check Page 6) Enter your contact person, email address, company name, shipping address, receiver’s name
and contact details. Select the return address and click “submit” to complete your RMA request. 7) After submission, an email will automatically be sent to the corresponding sales representative.
Please promptly send back the product(s) that require repair. 8) All RMA item(s) should be sent to the following address:
Compex (Suzhou) Co, Ltd 12 ChuangTou Industrial Square Lou Feng North, Suzhou Industrial Park, Suzhou, China 215122
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 8
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
Step 3 Invoice List
1) Navigate to the “Invoice List” via the left-hand menu to view submitted RMA details. 2) Click “Confirm” next to the relevant RMA to edit freight information. 3) Click the “RMA Num” to view print the invoice for the respective RMA. 4) To combine multiple RMA invoices, select the desired entries under “Choice” and click “Open
Multiple”.
Figure 7: Combine Multiple RMA Invoices in the Invoice List Page
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 9
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
Step 4 RMA More Check
1) You can submit RMA requests in bulk using a Lot Number. 2) Enter the Lot No. and click “Search”. The system will display all Serial No under that box number.
Select them individually or click “Select All” to choose all Serial Numbers 3) Enter the “Reason Remarks” and click “ADD” to add the RMA information. Then click “Next” to
proceed. 4) Fill in the required information and click “Submit” to submit the form. 5) After submission, an email will automatically be sent to the corresponding sales representative. Please
promptly send back the products that require repair. 6) All RMA item(s) should be sent to the following address:
Compex (Suzhou) Co, Ltd 12 ChuangTou Industrial Square Lou Feng North, Suzhou Industrial Park, Suzhou, China 215122
Figure 8: Submit Bulk RMA Request Using a Lot No. in RMA Check Page
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 10
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
Step 5 RMA Document Update
1) Enter the RMA number (RMANO) and click “Inquiry” to search for submitted RMA records. 2) Click “Select” next to the result to view the detailed serial numbers (SNs) for that product model. 3) You can update or delete individual SN entries, or click “Delete All” to remove all entries for that
model. 4) You may also use “Add Data” to add more RMA entries.
Figure 9: RMA Documents Update Page
You have now successfully submitted your RMA items into the Compex RMA System.
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 11
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Compex Return Merchandise Authorization Guide
Step 6 User Info Update
1) You can update your password and your assigned sales representative’s email address. 2) To update your password, enter the new password and click “Confirm Change”. 3) To update the sales representative’s email address, enter the new address and click “Confirm
Change”.
Figure 10: User Info Update
Copyright © Compex Systems. All rights reserved. COMPEX and the COMPEX logo, are registered trademarks of Compex Systems Pte Ltd. While every effort is made to ensure the 12
information is accurate, Compex does not accept liability for any errors or mistakes that may arise. All information is subject to change without notice.
Compex Systems Pte Ltd | www.compex.com.sg | (+65) 6286 2086 | sales@compex.com.sg | Last Update: 29/07/2025

Documents / Resources

Compex Systems 802.11be WLAN AP Test [pdf] User Guide
802.11be, 80-37609-1, 802.11be WLAN AP Test, 802.11be, WLAN AP Test, Test

References

User Manual

Compex Systems 802.11be WLAN AP Test User Guide

802.11be WLAN AP Test

Specifications

Product Information