COACHMAN IT Support Tech App
Summary
Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the CoachComm employees. Resolves routine technical problems.
Duties and Responsibilities
- Performs basic problem-solving and assistance on various software applications and hardware systems for department users.
- Provide individual instruction and/or training to users on new or updated technologies.
- Performs routine technical assistance and maintenance duties.
- Maintains and updates record-keeping system; may document projects and maintain user instructions.
- Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports, and/or systems errors.
- Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
- Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
- Assists with research and development initiatives and in the implementation of new technologies.
- Assists with the implementation of technology projects with moderate scope and impact.
- Assists with the installation, configuration, and maintenance of computers, workstations, and/or other related equipment and devices.
- Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
- High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
- Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Knowledge, Skills, and Abilities Required
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
- Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
- Knowledge of current technological developments/trends in area of focus.
- Ability to provide direction to staff to resolve technological issues.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse environment.
- Ability to determine computer problems and coordinate hardware, software, and/or network solutions.
- Ability to analyze and resolve basic computer problems.
- Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Working Conditions and Physical Effort
- No or very limited physical effort is required.
- Work is normally performed in a typical interior/office work environment.
- Moderate physical activity. Requires handling of average-weight objects up to 25 pounds.
Documents / Resources
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COACHMAN IT Support Tech App [pdf] User Guide IT Support Tech App, IT, Support Tech App, Tech App, App |