Southern Enterprises (SEI) specializes in stylish home furnishings, including electric fireplaces, media consoles, and decorative furniture designed for modern living.
Southern Enterprises, Inc. (SEI) is a family-owned furniture manufacturer and importer known for providing functional, high-quality home decor. Based in Dallas, Texas, the company offers a diverse range of products, though it is particularly renowned for its innovative electric fireplaces and media consoles that blend heating utility with aesthetic manufacturing. Beyond fireplaces, SEI's catalog encompasses wall-mounted desks, bar cabinets, mirrors, and organizational solutions tailored for maximizing space in modern homes.
SEI focuses on customer-centric design, ensuring products are easy to assemble and safe to use. Their electric fireplaces often feature smart technology, adjustable flames, and safety thermal overload protectors. Dedicated to quality and support, Southern Enterprises maintains a robust customer service team to assist with assembly, missing parts, and warranty claims, ensuring a seamless experience for homeowners looking to elevate their interior styling.
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For missing or damaged parts, contact SEI Furniture customer service at 1-800-633-5096 or email customerservice@seidal.com. Have your purchase information and model number ready.
If the heater shuts off due to overheating, unplug the unit and wait 10 minutes for it to cool down. After 10 minutes, plug it back in and turn it on to resume operation.
SEI products typically come with a one-year limited warranty covering manufacturing defects. This applies to the original purchaser with proof of purchase. Glass and mirrors are usually excluded.
Check that the thermostat is set higher than the current room temperature. If the heater has overheated, the thermal safety cutoff may have engaged; follow the reset procedure.