Richell Manuals & User Guides

Richell is a global manufacturer recognized for its premium lifestyle products designed to support families with pets and young children. Originally established in Japan, Richell Corporation has expanded its reach with Richell USA, Inc., delivering innovative solutions like convertible pet crates, safety gates, and cat litter systems to the North American market.

The brand also produces a variety of baby care items, including feeding accessories and safety gear, alongside practical housewares. Richell products are celebrated for combining functionality with aesthetic appeal, ensuring they complement modern home interiors while providing safety and comfort for pets and loved ones.

• What is the weight limit for the Richell Connectable Pet Crate?

  Richel crates are typically designed for toy and small dogs; for example, the 3-Way Door Pet Wire Crate supports dogs up to 17.6 lbs.

• Can Richell pet products be used outdoors?

  Most Richell crates and gates are designed for indoor use only. Using them outdoors may cause rust, discoloration, or deterioration due to weather exposure.

• How do I clean my Richell pet crate?

  Use a mild detergent and water with a soft cloth or sponge. Avoid harsh chemicals like thinner or benzene, and dry the product in a shaded area.

• Where is Richell USA located?

  Richell USA, Inc. is based in Grand Prairie, Texas.

• How do I adjust the entrance on the Richell Adjustable Entry Cat Litter Box?

  Remove the top frame, flip it horizontally, and reinsert it into the main unit to change the entrance height between 3.1 inches and 5.9 inches.

• Who do I contact for warranty issues with Richell products?

  You can contact Richell USA customer support at (972) 641-9795 or via the contact form on their official website.