Ocean Optics (Ocean Insight) designs and manufactures innovative miniature spectrometers, photonics systems, and optical sensors for research and industry.
Ocean Optics, now operating globally as Ocean Insight, is a pioneering manufacturer of miniature fiber optic spectrometers, advanced optical sensors, and comprehensive photonics systems. Built to provide reliable, high-resolution measurements, their equipment is essential for researchers, OEMs, and industrial customers worldwide. The company is dedicated to creating precise, practical optical solutions that solve meaningful problems in health, safety, and the environment.
Their robust product lines include high-resolution spectrometers like the Ocean HR series, phase fluorometers such as the NeoFox Oxygen Measurement System, and a wide array of sampling accessories and light sources. Integrating plug-and-play functionality, low-power operation, and dedicated analytical software like OceanView, Ocean Optics continues to elevate optical possibilities for complex chemical identification and material inspection.
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You can find software applications (such as OceanView), user manuals, technical notes, and other guidance on the Product Resources page at www.oceanoptics.com/resources/.
Yes, be sure to install the spectroscopy application (like OceanView) BEFORE connecting the spectrometer to your PC via USB. The initial software download installs the specific drivers required for the system to recognize the spectrometer. If plugged in previously, you may need to remove the unknown device from your universal serial bus options and reinstall it.
Ocean Optics offers a comprehensive 3-Year Warranty covering their miniature fiber optic spectrometers, light sources, and sampling accessories.
You should contact Technical Support to help diagnose the issue. If the equipment needs to be returned, the representative will issue you an RMA (Return Merchandise Authorization) number. Package it securely, preferably in original packaging, along with the RMA number and send it to your closest Ocean Optics office.