Northland Communications is a premier provider of fiber internet, business phone systems, and unified communications solutions based in Central New York.
Northland Communications is a telecommunications technology provider headquartered in Syracuse, New York. Specializing in business connectivity, the company offers high-speed fiber internet, cloud-based voice (VoIP) systems, and managed IT services to organizations throughout Central New York, including Utica, Oneida, and Rome.
Unlike traditional cable providers, Northland focuses heavily on business-to-business communications, deploying advanced hardware such as Yealink SIP phones and conferencing units. They provide comprehensive support for their hosted voice platforms, including detailed user guides for desk phones, softphone apps, and DDoS mitigation services. The company emphasizes local customer support and reliable network infrastructure.
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You can reach Northland Communications support by dialing 4357 (HELP) directly from your Northland phone, or by calling (315) 671-6262. Support is also available via their website.
To reset your voicemail password, you typically need to access the 'Password Recovery' feature in the Service Portal or contact your system administrator if you are locked out.
Northland provides manuals and support for various VoIP devices, particularly Yealink SIP phones (e.g., T54W) and wireless conference units (e.g., CP935W).
Call history can be viewed directly on your desk phone screen, through the MaX UC desktop/mobile application, or via the subscriber CommPortal web interface.