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Mascon Manuals & User Guides

Mascon provides internet and TV services, with guides for WiFi gateways, digital receivers and TiVo remotes to help customers set up and troubleshoot equipment.

Tip: include the full model number printed on your Mascon label for the best match.

About Mascon manuals on Manuals.plus

Mascon is a Canadian internet and television service provider and a registered business name of TELUS Communications Inc.

Browse instructions for WiFi gateways, digital receivers and TiVo remotes, including installation, remote pairing, voice commands and troubleshooting. Choose the guide that matches your equipment model.

For assistance, visit Mascon Support or call 1-866-832-6020.

Mascon manuals

Selected manuals from manuals+ curated for this brand.

Mascon Program Your Remote Instructions

February 18, 2022
Mascon Program Your Remote How to program your Remote For pairing to the box: Press the TiVo button to go to the TiVo home screen. Go to Menu then press…

Mascon Digital Receiver Instructions

December 3, 2021
Mascon Digital Receiver Instructions My digital receiver will not power on The most common causes for digital receivers to not power on, are wall outlets, power bars, and remote control…

Mascon Voice with Google Assistant User Guide

December 3, 2021
Mascon Voice with Google Assistant Voice with Google Assistant To use the voice command feature press and release Google Assistant button, and speak into the microphone on the remote. As…

Mascon Arris TG3452 Gateway Instruction Manual

November 13, 2021
Mascon Arris TG3452 Gateway WELCOME! We're very excited to share with you our DIY Modem-Replacement-Kit. This Kit will provide you with the items and instructions you need to replace your…

Mascon TiVo Remote Stream 4K Instructions

September 25, 2021
Mascon TiVo Remote Stream 4K Instructions How to program your remote Follow the instructions below to pair your remote with the Stream TV box and almost any Smart TV. For…

Exporting Contacts from Mascon Webmail

Guide
A step-by-step guide to exporting contacts from your Mascon Webmail account using a web browser. Learn how to access webmail, log in, and download your contacts in vCard (.vcf) format.

Mascon manuals from online retailers

Mascon support FAQ

Common questions about manuals, registration, and support for this brand.

  • Where can I find Mascon equipment instructions?

    Browse the guides in this category for your equipment model. Mascon's official support page also links to equipment manuals and other support resources.

  • How do I contact Mascon technical support?

    Call 1-866-832-6020 or visit https://mascon.ca/support/ for customer support options.

  • How do I set up the Arris TG3452 gateway?

    Connect the coaxial cable and power cord as described in the gateway guide. Allow 15–30 minutes for the software update; the online indicator should then glow steady green. Use the network name and password on the gateway label to connect to WiFi.

  • How do I pair my TiVo remote with the TV box?

    The supplied instructions say to hold the TiVo and Back buttons together until the activity light illuminates, then release them to start pairing. Consult the guide for your specific box and remote.

  • What should I do if my digital receiver will not turn on?

    Disconnect power, wait 30 seconds, then reconnect it and allow up to two minutes for rebooting. Check the outlet and remote's device mode. If the issue continues, contact Mascon technical support.