JPL Manuals & User Guides

JPL Telecom is a specialist designer and manufacturer of professional telecom headsets and communication solutions, established in 2004 and based in the United Kingdom. Distinct from the space agency of the same acronym, this JPL focuses on creating high-quality, comfortable, and affordable audio and video peripherals for the B2B market. Their product range includes Direct Connect and wireless DECT headsets, USB Bluetooth headsets, and professional webcams designed for unified communications.

Known for innovation in contact center ergonomics, JPL offers unique modular systems and patented headband designs that allow users to switch between monaural and binaural wearing styles. The company provides a wide array of compatibility cords and accessories to ensure seamless integration with major desk phone brands and softphone platforms like Microsoft Teams, Zoom, and Cisco.

• How do I pair my JPL Bluetooth headset?

  To pair most JPL Bluetooth headsets (like the ICON 300-RB), slide the on/off switch to the Bluetooth position and hold it until the LED flashes red and blue. Then, select the headset from your device's Bluetooth menu.

• How do I mute the microphone on my JPL headset?

  Many JPL headsets feature a 'flip-to-mute' boom arm. Rotate the microphone boom upwards to align with the headband to mute, and flip it down to unmute. Alternatively, use the mute button on the in-line controller or base unit.

• What sort of warranty does JPL offer?

  JPL Telecom typically offers a 2-year repair or replacement warranty on their professional headsets and communication devices.

• Do I need a bottom lead for my JPL headset?

  Yes, wired Quick Disconnect (QD) headsets usually require a specific bottom lead to match your desk phone model. Use the compatibility tool on the JPL Telecom website to find the correct cable.