FiROAM Manuals & User Guides

FiROAM, a name derived from the fusion of 'Fidelity' and 'Roam', specializes in secure and seamless global connectivity solutions.

Their flagship products include the QuadTrack Pro, a real-time global GPS tracker that utilizes cell-tower, WiFi, and satellite positioning to ensure high-accuracy location data even in challenging environments. Supported by a comprehensive multi-platform app available on iOS and Android, FiROAM enables users to effortlessly monitor travel routes, secure personal belongings, and maintain peace of mind worldwide. Operating under Tianjin Roam WiFi Technology Co., Ltd., the brand stands out for its firm commitment to continuous mobility, roaming reliability, and premium tech-forward consumer connectivity.

• How do I connect the FiROAM QuadTrack Pro to my phone?

  Download the QuadTrack app from the App Store or Google Play, create an account, and add your tracker by either scanning the QR code on the back of the device or manually entering the printed setup ID.

• What is the warranty period for FiROAM trackers?

  FiROAM provides a 1-year warranty on their main equipment against quality and manufacturing issues. Note that packaging materials and physical accessories are generally not covered under this replacement scope.

• How do I contact FiROAM customer support?

  For warranty inquiries, troubleshooting, or product repairs, you can directly email the manufacturer at service@firoam.com or visit t.firoam.com/support.

• Is the FiROAM QuadTrack waterproof?

  Although the device has a waterproof rating designed to handle rain and splashes, it is not meant to be submerged and should never be used directly in water.