FAZUA Manuals & User Guides

FAZUA is a leading manufacturer of innovative electric bike drive systems, founded in Munich, Germany in 2013. The company is renowned for its lightweight, slim-design drivepacks that seamlessly integrate the motor, battery, and electronics into a single unified unit. Their flagship products, such as the RIDE 60, empower riders with natural-feeling, non-motorized bike dynamics while delivering powerful pedal assistance when needed over rugged terrain or steep climbs.

FAZUA systems are designed to accommodate removable batteries and advanced control modules like the FAZUA MODE CONTROL and Toolbox Software for custom support configurations. Whether you need an agile e-bike for city transport or a robust ride for the trails, FAZUA's advanced engineering ensures efficient, seamless power delivery. With an emphasis on sophisticated design and comprehensive digital integration via the FAZUA app, they provide a premium and modern entry into the electric bicycle market.

• Where can I find my FAZUA CONNECTION-ID?

  The CONNECTION-ID is uniquely assigned to your bike to connect with the FAZUA App. This code can usually be found on a blue label around the LED Hub or hanging off the cable to your control.

• How do I register my FAZUA product for warranty?

  You can register your FAZUA product for the 2-year voluntary manufacturer's warranty by visiting the FAZUA warranty registration page within 3 months of your purchase.

• Can I update the firmware on my FAZUA drive system?

  Yes, you can independently perform firmware updates and run diagnostics by downloading the FAZUA Toolbox Software from the official support website.

• How do I securely remove and charge the FAZUA battery?

  Depending on your e-bike model, if a removable battery is installed, use the pushbutton to release the battery from the down tube. You can then plug the FAZUA charging cable directly into the battery's charging port.