Canadian Solar is a leading global provider of high-quality solar photovoltaic modules, solar energy systems, and home battery solutions for sustainable development.
Canadian Solar (CSI Solar Co., Ltd.) is one of the world's largest solar photovoltaic products and energy solutions providers. Founded in 2001, the company is dedicated to fostering sustainable development by delivering high-efficiency solar modules, storage solutions, and solar power plants globally.
Their robust product line covers an array of advanced systems, including the EP Cube all-in-one home battery solutions, top-tier PV modules like the TOPHIKU and BiHiKu series, and highly efficient single-phase string inverters designed for exceptional performance, durability, and reliability in residential and commercial settings.
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The serial number and product type are typically located on the product label adhered to the back of the solar module. This information is required for warranty claims.
The EP Cube features a blue LED strip on the right side for overall system status, and 4 LEDs on the left-side WIFI dongle indicating specific connection statuses (PWR, COM, NET, SRV).
Depending on the product series (e.g., TOPHIKU) and region, Canadian Solar provides a 12-year or 25-year Limited Product Warranty, and up to a 30-year Limited Performance Warranty.
You can reach Canadian Solar support via email at support@canadiansolar.com, fill out their online contact form, or call their support line at +1-888-998-7739 (North America).