Baseus Manuals & User Guides

Baseus is a leading consumer electronics brand founded in 2011 under Shenzhen Baseus Technology Co., Ltd. The name "Baseus" is derived from the slogan "Base on User," reflecting the company's commitment to creating practical, reliable, and aesthetically pleasing products from the user's perspective. Originally focused on mobile phone accessories, the brand has expanded its portfolio to include a wide array of technology products such as GaN chargers, power banks, USB-C hubs, wireless earbuds, automotive accessories, and home security devices.

Integrating research and development, design, and sales, Baseus aims to provide minimalist and practical solutions for daily life. The brand is recognized for its innovation in charging technology and audio devices, offering products like the 100W GaN chargers and noise-cancelling headphones that combine performance with modern design.

• How do I contact Baseus customer support?

  You can contact Baseus support via email at care@baseus.com or by calling their global hotline at +1 800 220 8056 during business hours.

• What covers the warranty for Baseus products?

  Most Baseus products come with a 24-month warranty and lifetime tech support. Warranty claims typically require proof of purchase and a description of the issue.

• Where can I find manuals for Baseus products?

  User manuals and drivers can be found at the Baseus Support Center online or on the specific product page on their official website.

• How do I reset my Baseus earbuds?

  Place both earbuds in the charging case with the lid open. Press and hold the button on the case for about 8 seconds until the indicator flashes (usually white) three times to reset factory settings.

• What does the name Baseus mean?

  Baseus stands for 'Base on User,' representing the brand's philosophy of designing practical and reliable products driven by user needs.