Back Bay Manuals & User Guides

Back Bay Audio is an American consumer electronics brand focusing on wireless audio products such as Bluetooth earbuds, running earphones, and noise-canceling headphones. Known for models like the Tempo 30, Runner 40, Duet 50 Pro, and ClearCall 70, the brand emphasizes premium sound quality, extended battery life, and durable, water-resistant designs tailored for athletes, runners, and daily commuters.

Based in Boston, Massachusetts, Back Bay Audio combines thoughtful features like long battery life, custom EQ modes (such as Bass Boost and Vocal Boost), and secure fits to deliver exceptional value. Their products are designed to seamlessly integrate with all major smartphones, tablets, and computers.

• How do I pair my Back Bay earbuds for the first time?

  Remove the protective plastic from the earbuds, place them in the charging case until the light turns on, then remove them. They will automatically turn on and enter pairing mode. Go to your device's Bluetooth menu and select your Back Bay model to pair.

• How do I fix a connection issue with my Back Bay earbuds?

  First, forget the device in your phone's Bluetooth settings. Place the earbuds in the case, then press and hold the buttons on both earbuds (refer to your specific manual for the exact duration, usually 5-10 seconds) to reset. Remove them and pair again.

• Are Back Bay earbuds waterproof?

  Many Back Bay models feature high water resistance (such as IPX-7), making them suitable for heavy sweat and rain. However, they are generally not intended for swimming.

• How do I register my Back Bay Audio warranty?

  You can register for your free 1-year warranty by visiting www.backbaybrand.com/warranty after your purchase.

• Where can I get replacement ear tips or find the right fit?

  If you are having trouble fitting the ear tips or need replacements, you can find help at backbaybrand.com/eartips.