Arris Touchstone DG3450 Cable Modem Wireless Gateway User Manual

Introducció

The Arris Touchstone DG3450 is an integrated home gateway designed to provide high-speed internet access. It features DOCSIS 3.1 technology, supporting advanced downstream and upstream channel bonding for robust broadband data. This device combines a 4-port Gigabit router and a dual-band 802.11ac Wave2 wireless access point, making it a central hub for wired and wireless connectivity within your home. It is optimized for delivering Gigabit data services over a DOCSIS 3.1 Wide Area Network (WAN).

Contingut del paquet

Abans de començar, assegureu-vos que tots els elements estiguin presents a la caixa:

• Arris Touchstone DG3450 Cable Modem Wireless Gateway
• Adaptador d'alimentació
• Cable Ethernet
• Guia d'inici ràpid

Configuració

1. Connexió física

1. Connecteu el cable coaxial: Connect one end of a coaxial cable (not included) to the cable wall outlet and the other end to the Cable port on the back of the DG3450. Ensure the connection is finger-tight.
2. Connecteu el cable Ethernet: Connect one end of the provided Ethernet cable to any of the LAN ports on the back of the DG3450 and the other end to your computer or Wi-Fi router.
3. Connecteu l'adaptador d'alimentació: Connecteu l'adaptador d'alimentació al Poder port on the back of the DG3450 and then into an electrical outlet. The device will begin to power on.

Imatge: Part posterior view of the Arris Touchstone DG3450, highlighting the coaxial cable input, four Gigabit Ethernet LAN ports, and the power input. A USB 3.0 port is also visible.

2. Activació del dispositiu

Once the DG3450 is powered on and the indicator lights stabilize (refer to the Operating section for light status), you will need to activate the device with your internet service provider (ISP). This can typically be done through your provider's self-install portal or by contacting their customer support. Have your account information and the modem's MAC address (usually found on a label on the device) ready.

3. Configuració Wi-Fi

After activation, you can connect your wireless devices. The default Wi-Fi network name (SSID) and password are often found on a label on the DG3450. You can customize these settings using the user-friendly web dashboard, accessible via a web navegador en un dispositiu connectat.

Imatge: Frontal view of the Arris Touchstone DG3450, displaying its sleek black design and the vertical indicator lights for power, internet, and Wi-Fi status.

En funcionament

Llums indicadores

The front panel of the DG3450 features several LED indicator lights that provide status information:

• Potència: Indica l'estat d'alimentació del dispositiu.
• Avall: Indicates the downstream connection status.
• Aigües amunt: Indicates the upstream connection status.
• En línia: Indica una connexió a Internet correcta.
• Wi-Fi: Indicates the status of the wireless network.
• Ethernet (LAN): Indicates activity on the wired Ethernet ports.

Refer to the full user manual for detailed explanations of each light's color and blinking patterns.

Característiques clau

• DOCSIS 3.1 Technology: Supports advanced channel bonding for high-speed data transfer, ideal for multi-gigabit downloads and 4K streaming.
• Dual-Band Wi-Fi (802.11ac Wave2): Provides simultaneous 2.4GHz and 5GHz radios with 4x4 MU-MIMO for broad and interference-resistant wireless coverage.
• 4 ports Gigabit Ethernet: Offers reliable wired connections for devices such as desktops, gaming consoles, and IPTV set-top boxes.
• MoCA 2.0 Support: Utilizes existing coaxial cabling for a high-speed wired backbone, enhancing network performance.
• Built-In Security: Features WPA2 encryption, an advanced firewall, guest SSID options, and parental controls for network protection and management.

Manteniment

To ensure optimal performance and longevity of your Arris DG3450, consider the following maintenance tips:

• Reinici regular: Periodically restart your device (unplug from power for 30 seconds, then plug back in) to refresh its connection and clear any temporary issues.
• Col·locació òptima: Place the DG3450 in a central location in your home, away from obstructions and other electronic devices that may cause interference, to maximize Wi-Fi coverage.
• Actualitzacions de firmware: Firmware updates are typically managed automatically by your internet service provider to ensure your device has the latest features and security enhancements.
• Mantenir ventilat: Ensure the device is placed in an area with good airflow to prevent overheating.

Resolució de problemes

If you encounter issues with your Arris DG3450, try the following steps:

• Sense connexió a Internet:
  • Comproveu totes les connexions dels cables (coaxials, Ethernet, alimentació) per assegurar-vos que estiguin ben fixades.
  • Verify the indicator lights on the front panel. If the Online light is off or blinking, there may be an issue with your ISP connection.
  • Restart the DG3450 by unplugging the power adapter for 30 seconds and then plugging it back in.
• Velocitats d'Internet lentes:
  • Confirma la velocitat del teu pla d'Internet amb el teu proveïdor d'Internet.
  • Assegureu-vos que els vostres dispositius estiguin connectats a la banda Wi-Fi adequada (5 GHz per a velocitats més ràpides, 2.4 GHz per a una cobertura més àmplia).
  • Minimize interference by moving the DG3450 away from other electronics.
• Problemes de connectivitat Wi-Fi:
  • Check the Wi-Fi indicator light on the DG3450.
  • Ensure your devices are within the Wi-Fi range.
  • Try forgetting and rejoining the Wi-Fi network on your device.
• Restabliment de fàbrica: If problems persist, you may perform a factory reset. Locate the Restableix button on the back of the device (often a small pinhole). Use a paperclip to press and hold the button for about 10-15 seconds until the lights flash. Note: A factory reset will erase all custom settings, including Wi-Fi name and password, reverting them to factory defaults.

If these steps do not resolve the issue, please contact your internet service provider for further assistance.

Especificacions

Garantia i Suport

The Arris Touchstone DG3450 Cable Modem Wireless Gateway comes with a Garantia limitada de 2 anys. For technical assistance or warranty claims, please refer to the contact information provided in your product's Quick Start Guide or visit the official Arris support website. Dedicated technical support is available to assist with any issues you may encounter.