Manual d'usuari del telèfon IP empresarial Grandstream GXP2140

1. Introducció

This manual provides detailed instructions for the installation, operation, and maintenance of your Grandstream GXP2140 Enterprise IP Phone. Please read this manual thoroughly before using the device to ensure proper functionality and to prevent damage.

2. Contingut del paquet

Verify that all items are present in your package. If any items are missing or damaged, please contact your vendor.

• Grandstream GXP2140 IP Phone Unit
• Handset with Coiled Cord
• Suport de telèfon
• Cable Ethernet
• Adaptador d'alimentació
• Guia d'instal·lació ràpida (no inclosa en aquest manual digital)

3. Sobrecàrrega físicaview

Familiarize yourself with the components of your GXP2140 IP Phone.

Figura 3.1: Frontal View del telèfon IP Grandstream GXP2140. This image displays the phone's front, highlighting the color LCD screen, programmable soft keys, navigation cluster, and the main dial pad. The handset is cradled on the left side.

Figura 3.2: Angle View del telèfon IP Grandstream GXP2140. This perspective shows the phone from an elevated angle, providing a clearer view of the handset, the main unit, and the slight tilt of the display for ergonomic use.

Figura 3.3: lateral View of the Grandstream GXP2140 IP Phone with Stand. This image illustrates the phone's profile, demonstrating how the included stand supports the unit at an optimal viewing and operating angle.

Components clau:

• Pantalla LCD: Color display for call information, menus, and status.
• Tecles de línia: Four programmable keys with LED indicators for line status.
• Tecles programades: Context-sensitive keys below the LCD screen for menu navigation and feature activation.
• Tecles de navegació: Up, Down, Left, Right, and OK buttons for menu navigation.
• Teclat de marcatge: Standard 12-button keypad for dialing numbers.
• Tecles de funció: Dedicated keys for features like Message, Hold, Transfer, Conference, Speakerphone, Send/Redial, Mute, and Volume.
• Auricular: Per a converses privades.
• Altaveu: Built-in speaker and microphone for hands-free communication.
• Ports: Located on the back for power, network, PC, and handset connection.

4. Configuració

Follow these steps to set up your Grandstream GXP2140 IP Phone.

1. Fixeu el suport del telèfon: Align the stand with the slots on the back of the phone unit and slide it into place until it clicks securely.
2. Connecteu el telèfon: Plug one end of the coiled cord into the handset port on the phone unit and the other end into the handset.
3. Connecteu-vos a la xarxa: Plug one end of the Ethernet cable into the LAN port on the back of the phone and the other end into an active network port (e.g., a switch or router). If your network supports Power over Ethernet (PoE), the phone will power on automatically.
4. Connecteu l'alimentació (si no feu servir PoE): If PoE is not available, connect the power adapter to the power port on the phone and then plug the adapter into a power outlet.
5. Engegada inicial: The phone will power on and begin the boot-up sequence. The LCD screen will display the Grandstream logo and then show network status and line information.

5. Funcionament bàsic

This section covers the fundamental functions of your GXP2140 IP Phone.

5.1 Fer una trucada

• Marcació amb el telèfon despenjat: Pick up the handset, press the Speakerphone button, or press an available Line key. Dial the number and press the Send/Redial button or wait a few seconds for automatic dialing.
• Marcació amb el telèfon penjat: Dial the number first, then pick up the handset, press the Speakerphone button, or press an available Line key.

5.2 Respondre a una trucada

• When the phone rings, pick up the handset, or press the Speakerphone button, or press the flashing Line key.

5.3 Holding a Call

• Durant una trucada activa, premeu Aguanta button. The line key will flash.
• To resume the call, press the flashing Line key again.

5.4 Transferring a Call

• Transferència a cegues: Durant una trucada activa, premeu Transferència button, dial the transfer destination number, and press the Transferència botó de nou.
• Trasllat assistit: During an active call, press an available Line key to get a new dial tone. Dial the transfer destination number. Once the second party answers, press the Transferència button and then the flashing Line key of the original call.

5.5 Using Speakerphone and Mute

• Premeu el botó Altaveu button to toggle speakerphone mode on/off.
• Premeu el botó Silenciar button to mute or unmute your microphone during a call. The Mute LED will illuminate when active.

5.6 Ajust del volum

• Durant una trucada, premeu el botó Volum +/- buttons to adjust the handset, headset, or speakerphone volume.
• When idle, press the Volum +/- buttons to adjust the ringer volume.

6. Funcions avançades

The Grandstream GXP2140 offers several advanced features to enhance your communication experience.

• Múltiples línies: The GXP2140 supports up to 4 line appearances, allowing you to manage multiple calls simultaneously.
• Àudio HD: Experience superior voice clarity with HD audio support.
• Conferències telefòniques: Initiate a 5-way audio conference by pressing the Conferència button during an active call.
• XML Applications: The phone supports custom XML applications for enhanced functionality and integration with business tools.
• Electronic Hook Switch (EHS) Support: For Plantronics headsets, enabling remote call control.

7. Manteniment

Proper care and maintenance will extend the life of your IP phone.

• Neteja: Feu servir un drap suau i sec per netejar la superfície del telèfon. Per a marques difícils, fregueu lleugeramentamp cloth with mild soap can be used, ensuring no liquid enters openings. Do not use harsh chemicals or abrasive cleaners.
• Medi ambient: Mantingueu el telèfon en un lloc sec, allunyat de la llum solar directa, la calor excessiva i la humitat.
• Gestió de cables: Assegureu-vos que tots els cables estiguin connectats correctament i que no estiguin sota tensió. Eviteu doblegar els cables bruscament.

8. Solució De Problemes

Aquesta secció tracta els problemes habituals que podeu trobar amb el telèfon IP GXP2140.

• Sense energia:
  • Check if the power adapter is securely connected to both the phone and the power outlet.
  • If using PoE, ensure the Ethernet cable is connected to a PoE-enabled port and the network switch is providing power.
  • Prova una presa de corrent o un adaptador de corrent diferent si estàs disponible.
• Sense to de marcatge:
  • Verify the Ethernet cable is properly connected to the LAN port and the network.
  • Check the network status on the LCD screen. If it shows no network, contact your network administrator.
  • Ensure your SIP account is registered and active (indicated by a solid green line key LED).
• No puc fer/rebre trucades:
  • Confirm the phone has a dial tone and is registered.
  • Check if the phone's IP address is valid and can reach the SIP server.
  • Verify that the phone number being dialed is correct.
• Problemes de visualització:
  • If the screen is blank, refer to the "No Power" section.
  • If the display is frozen, try restarting the phone by unplugging and re-plugging the power.

9. Especificacions

Key technical specifications for the Grandstream GXP2140 Enterprise IP Phone:

10. Informació de seguretat

Si us plau, observeu les següents precaucions de seguretat per evitar lesions o danys al dispositiu:

• No exposeu el telèfon a l'aigua ni a la humitat.
• Do not open the phone casing; demaneu totes les tasques de manteniment a personal qualificat.
• Utilitzeu només l'adaptador d'alimentació subministrat.
• Avoid placing the phone near heat sources or in direct sunlight.
• Keep the phone away from strong electromagnetic fields.

11. Garantia i Suport

For warranty information and technical support, please refer to the documentation provided with your purchase or visit the official Grandstream website. Contact your vendor or Grandstream support directly for assistance with product issues or service requests.