Brightwell Navigator App

Specifications:

• Card Type: Brightwell Card
• Enrollment Requirements: Crew card, Crew employee PIN, Passport number, Birthdate, Home address, Bank details (Account number, Routing number, Bank address), Email address

Product Usage Instructions

Step 1 – Enrollment:

1. Download the Brightwell Navigator mobile app.
2. Tap on “Enroll” and enter your Employee ID (crew employee pin).
3. For USD contract, use U + crew employee pin; for EUR contract, use E + crew employee pin.
4. Enter your birthdate in MM-DD-YYYY format, passport number, and passport issuing country.
5. Create a username and password, review and accept the Electronic Communications agreement.
6. Select security questions and provide answers.
7. Review personal information, enter phone number and email address.
8. Enter Brightwell card details, including card number, expiration date, and create a PIN.
9. Select email preferences and complete the enrollment process.

Step 2 – FaceCheck:

1. Log in with your username and password.
2. Set up FaceCheck by allowing access to your camera.
3. Follow on-screen instructions to complete FaceCheck setup.

Step 3 – Add a Bank:

1. Access Settings and go to My Bank Accounts.
2. Add your bank details by selecting the currency of the bank account.
3. Confirm currency exchange and review fees if applicable.
4. Enter beneficiary details and bank address accurately.
5. Submit bank details for verification by Brightwell.

How to Send Money with Brightwell Navigator:

Choose from the following options:

• Send to a bank
• DirectPay – Automatically send every payday
• OnDemand – Send when the rate is best
• Card-to-card – Send money to crew members

How to Contact Support:

Contact support through the Brightwell Navigator mobile app for assistance.

Frequently Asked Questions

• Q: How long does it take for Brightwell to verify my bank account?
  • A: Typically, Brightwell verifies bank accounts within 24 hours of submission. You will be notified once the verification is completed.
• Q: Can I send money to any bank account?
  • A: You can send money to a bank account as long as you provide accurate beneficiary details and follow the currency exchange process outlined in the app.

Product Information

Download the app and gather these items before you enroll:

• Your Brightwell Card (cannot enroll without card)
• Your crew card
• Crew employee PIN
• Your passport number
• Your birthdate
• Your bank details
  • Account number
  • Routing number (IFSC code or IBAN or bank code)
  • Bank address
• Your email address
• Your home address

Download the Brightwell Navigator mobile app.

Enrollment

• Open the Brightwell Navigator mobile app Tap Enroll
• Employee ID = crew employee pin
  Important:
  • USD contract = U + crew employee pin
  • EUR contract = E + crew employee pin
  • birthdate = MM -DD-YYYY
  • Document number = passport number
  • Document issuing country = passport country Tap Next: Create Account
  • Create a username and password Review Electronic Communications agreement and disclosures, then check the boxes
    Tap
    Next: Security
• Select 3 security questions and type your personal answer to each
  Tap
  Next: Personal Data
• Review your personal information to ensure it is correct Enter in your phone number and your email address
  Tap
  Next: Card details
• Enter in your Brightwell card number and expiration date. Create a PIN Your PIN number is used to make withdrawals at ATMs or make purchases in stores
  Tap Next:
  Communication
• Select your email preference by checking the box beside “News”
  Tap
  Next: Finish
• Congrats! Your card and account are active!
  Tap
  Next: Log in

FaceCheck

• Log in with your username and password
• FaceCheck information will appear Tap Set up now
• Allow FaceCheck to access your camera Tap Enable Camera
• Center yourself in the screen, make sure you have good lighting Tap I am ready
• Follow the on-screen instructions
• Wait until you see the confirmation screen that says the FaceCheck setup is complete!

Keep going! You are almost finished!

Add a bank

• When logged in, tap Settings, then My bank accounts
• Tap the blue circle in the bottom right to add your bank details
• Select the currency of the bank account Your money will be exchanged from your payroll currency to your selected currencyTap
  Confirm Currency Exchange
• *If you select a currency that is different from the account added, the bank may charge additional fees to exchange the currency
• Review and confirm your selected currency exchange.
  Tap Confirm Currency Exchange
• *Full listing of fees available in your card holder agreement in app under Settings > Disclosures.
• Enter in all the required beneficiary details exactly as it appears on the bank account
  Tap Next: Bank Details

Success! Brightwell must verify your bank before it is available. Typically takes 24 hours.

How to send money with Brightwell Navigator

Scan the code below

to visit brightwell.com/crew to learn more about Brightwell Navigator

How to contact support

Brightwell Navigator mobile app

• Log into your account*
• Tap the Support icon
• Select the category that best fits your problem
• A Brightwell team member will reply within 24 hours

Website

• Go to www.brightwellnavigator.com
• Log into your account*
• Tap the menu bars on the top right
• Tap Support from the menu
• Tap Message Us
• Select the category that best fits your problem
• A Brightwell team member will reply within 24 hours

Phone 

• Call to speak to a Brightwell team member
• Off the ship, call +1-404-855-2475 from anywhere in the world. You can call toll-free from the US by dialing +1-855-821-4694

Send to a bank

Card-to-card

Card safety and security

Best practices for reducing fraud and theft

• Do not share your personal information with anyone
• Review your account balance and activity statement frequently
• Do not write down or share your PIN or password
• Do not use PINs or passwords that are easy for others to guess
• Beware of giving your personal information to anyone by phone, email or unsecured websites
• If your card is lost or stolen, contact Customer Support immediately at brightwellnavigator.com or call +1 404-855-2475

*If you cannot login, support is still available from the main screen on the mobile app and website. If you submit a support ticket without logging in, support will contact you via email. The Brightwell Prepaid Mastercard is issued by Transact Payments Limited pursuant to a license from Mastercard International. Transact Payments Limited is authorized and regulated by the Gibraltar Financial Services Commission. Use your card everywhere Mastercard is accepted. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated

• brightwell.com/crew

Documents / Resources

Brightwell Navigator App [pdf] User Guide Navigator, Navigator App, App

References

• User Manual