3.17 Tasks for Android

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Product Information

Specifications

• Product Name: BlackBerry Tasks for Android
• Version: 3.17
• Release Date: 2025-01-13Z

Product Usage Instructions

Installing and Activating BlackBerry Tasks

To install and activate BlackBerry Tasks, follow these
steps:

1. Check system requirements.
2. Install BlackBerry Tasks using an access key, activation
   password, or QR code.
3. If BlackBerry UEM Client or another BlackBerry Dynamics app is
   already activated, follow specific instructions.
4. Configure a third-party identity provider for activating
   BlackBerry Dynamics apps on a device.

Using BlackBerry Tasks

BlackBerry Tasks allows you to manage tasks on your work email
account. It provides secure, synchronized connections and utilizes
push notifications for real-time updates.

Managing Your Tasks

To manage tasks with BlackBerry Tasks, follow these steps:

1. Create new tasks.
2. Edit existing tasks.
3. Mark tasks as completed.
4. Set priorities and due dates for tasks.

Changing Settings and Language

You can customize settings and change the application language
within BlackBerry Tasks for Android.

Frequently Asked Questions (FAQ)

What is the purpose of BlackBerry Tasks?

BlackBerry Tasks enables users to manage tasks on their work
email accounts securely and efficiently.

How does BlackBerry Tasks ensure task synchronization?

BlackBerry Tasks utilizes push notifications to synchronize
changes made to tasks between the device and the work email account
in real-time.

How can I troubleshoot issues with BlackBerry Tasks?

If you encounter problems with BlackBerry Tasks, you can
generate a diagnostics report, upload log files for support, or
resynchronize tasks with your mail server. For further assistance,
you can also send feedback to BlackBerry.

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BlackBerry Tasks for Android
User Guide
3.17

2025-01-13Z | |2

Contents
What is BlackBerry Tasks?……………………………………………………………………..5
Installing and activating BlackBerry Tasks………………………………………………..6
System requirements…………………………………………………………………………………………………………………………… 6 Install BlackBerry Tasks and activate using an access key, activation password, or QR code…………………… 6 Install and activate BlackBerry Tasks when the BlackBerry UEM Client or another BlackBerry Dynamics
app is already activated………………………………………………………………………………………………………………….. 7 Configure a third-party identity provider for activating BlackBerry Dynamics apps on a device…………………. 8
Use a third-party identity provider to unlock, activate, and reset your password for BlackBerry Dynamics apps………………………………………………………………………………………………………………………9
Unlock a BlackBerry Dynamics app using a third-party identity provider……………………………………….. 9 Activate a BlackBerry Dynamics app after a device restore using a third-party identity provider……. 9 Reset your BlackBerry Dynamics app password using a third-party identity provider……………………… 9
Use the BlackBerry Dynamics Launcher…………………………………………………. 10
Managing your tasks……………………………………………………………………………11
Manage your tasks……………………………………………………………………………………………………………………………..11 Create a task…………………………………………………………………………………………………………………………………….. 12 Manage an attachment……………………………………………………………………………………………………………………….13 Manage categories……………………………………………………………………………………………………………………………..13 Integrate with BlackBerry Work Calendar……………………………………………………………………………………………. 14
Change BlackBerry Tasks for Android settings……………………………………….. 15
Change your application language………………………………………………………… 16
About BlackBerry Tasks Permissions……………………………………………………..17
Frequently Asked Questions………………………………………………………………….18
Troubleshooting…………………………………………………………………………………. 21
Generate a diagnostics report……………………………………………………………………………………………………………..21 Upload log files to BlackBerry Support……………………………………………………………………………………………….. 21 Resynchronize BlackBerry Tasks with your mail server…………………………………………………………………………21
Send feedback to BlackBerry……………………………………………………………….. 22
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Legal notice………………………………………………………………………………………. 23
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What is BlackBerry Tasks?

BlackBerry Tasks provides you with a secure, synchronized connection to your tasks in your work email account so that you can create and manage your tasks while you are away from your desk. BlackBerry Tasks uses push notifications to make sure that changes to your tasks are synchronized and up to date on your device and in your work email account.
BlackBerry Tasks provides the following features:

Feature

Description

Text editing

Use texts to highlight important points.

Easy management of tasks

· Experience a tabbed UI to easily manage current and future tasks · Boost engagement with recurring tasks, alerts, and sorting options · Create and view tasks directly from your calendar to easily manage
deadlines · Convert an email into a task to stay on top of projects

Secure sharing and storing of data Keep your data secure with FIPS-validated cryptography.

| What is BlackBerry Tasks? | 5

Installing and activating BlackBerry Tasks
Before you can begin using BlackBerry Tasks, you must activate it. You activate the app using one of the following methods: · Install BlackBerry Tasks and activate using an access key, activation password, or QR code: Choose this option
if you have not installed the BlackBerry UEM Client on your device or if your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps. · Install and activate BlackBerry Tasks when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated: Choose this option if you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps. This option appears in BlackBerry Tasks only if both of these conditions are met. If you do not see this option when you open BlackBerry Tasks, you must set up the app using an access key.
System requirements
To use BlackBerry Tasks, your device must meet the following requirements: · Minimum OS requirements as listed in the Mobile/Desktop OS and Enterprise Applications Compatibility
Matrix · Wireless network connection
Install BlackBerry Tasks and activate using an access key, activation password, or QR code
Complete this task if you have not installed the BlackBerry UEM Client on your device and your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have another BlackBerry Dynamics app activated on your device, or you choose to activate the app using an access key, activation password or QR code. To get an activation credentials, choose one of the following options: · Request an access key, activation password, or QR code from your administrator. Your administrator will send
you an email with activation details. · Generate an access key, activation password, and QR code from your organization’s self-service portal. If you
do not know how to access your self-service portal, contact your administrator. Note: If allowed by your organization, you can activate BlackBerry Tasks using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry Access or BlackBerry Connect, as long as these apps are already installed and activated on your device. If available, you can activate using the BlackBerry Tasks container password for the activation app. 1. Request the activation credentials from your administrator or generate your own from your organization’s self-
service portal. 2. After you receive the email message with the activation details or have generated your own, download and
install BlackBerry Tasks from Google Play. 3. Tap Tasks. 4. Tap Client End User License Agreement to read the license agreement and, if you accept the terms, tap I
Accept. 5. Complete one of the following tasks:
| Installing and activating BlackBerry Tasks | 6

Activation method Access key*
Activation password*

Steps
a. In the Email Address field, type the email address located in the activation email that you received from your administrator or type your work email address if you generated your own access key.
b. In the Activation password field, enter the access key, without hyphens, that is in the activation email that you received from your administrator or enter the access key that you generated in the BlackBerry UEM Self-Service. The access key is not case sensitive.
c. Tap Enter on the device.
a. In the Email Address field, type the email address that is in the activation email that you received from your administrator or type your work email address if you generated your own activation password.
b. In the Activation password field, enter the the activation password located in the activation email that you received from your administrator or enter the activation password that you generated in the BlackBerry UEM Self-Service.
c. Tap Enter on the device.

QR code

a. Tap Use QR code.
b. Tap Allow to give BlackBerry Tasks access to the camera.
c. Scan the QR code that you received in the activation email from your administrator or that you generated in the BlackBerry UEM Self-Service.

* Optionally, you can tap Advanced Settings and enter your email address, access key or activation password, and the BlackBerry UEM address.
6. If prompted, create and confirm a password for BlackBerry Tasks. If your device is equipped with fingerprint authentication, you can turn on this option to use instead of the password, except on initial startup.
7. If prompted, allow the BlackBerry Tasks app to use your location history to establish trusted locations.
8. Tap the BlackBerry Dynamics Launcher or the screen to start using BlackBerry Tasks.

Install and activate BlackBerry Tasks when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated

If you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps or you have an existing BlackBerry Dynamics app installed and activated on your device, you do not have to use access keys or QR code to activate BlackBerry Tasks or any other BlackBerry Dynamics app that you want to install.
1. If the app was not automatically pushed to your device by your administrator, open your work apps catalog and download the BlackBerry Tasks app. If you do not see the BlackBerry Tasks app in your work apps catalog, contact your administrator to make the app available to you.
Note: If your administrator did not make the app available to you, you can download and install the BlackBerry Tasks app from Google Play. However, the application will not activate.
2. Tap Tasks.

| Installing and activating BlackBerry Tasks | 7

3. Tap Client End User License Agreement to read the license agreement and, if you accept the terms, tap I Accept.
4. Tap Set up using <BlackBerry UEM Client or existing BlackBerry Dynamics app>. 5. Enter your password for the BlackBerry UEM Client or the existing BlackBerry Dynamics app. Tap Enter on the
device. 6. If prompted, enter and confirm a new password for the BlackBerry Tasks app. 7. If prompted, allow the BlackBerry Tasks app to use your location history to establish trusted locations. 8. Tap the BlackBerry Dynamics Launcher or the screen to start using BlackBerry Tasks.
Configure a third-party identity provider for activating BlackBerry Dynamics apps on a device
You can configure a third-party identity provider so that users can sign-in with their directory credentials to activate BlackBerry Dynamics apps on a device. They can also use it to unlock an app or reset their BlackBerry Dynamics app password. Before you begin: To configure this feature, you need the following: · BlackBerry Dynamics apps compiled with a supported version of the BlackBerry Dynamics SDK. · BlackBerry Enterprise Identity is enabled. 1. Configure your organization’s third-party identity provider to work with BlackBerry Enterprise Identity.
· For information about configuring Okta and BlackBerry Enterprise Identity, see the BlackBerry Enterprise Identity Administration Guide. Ensure that the Microsoft Active Directory that your organization’s Okta instance uses is also configured in BlackBerry UEM through Settings > External Integration > Company Directory.
· For information about configuring PingFederate and BlackBerry Enterprise Identity, see the BlackBerry Enterprise Identity Administration Guide.
2. Do one of the following: · If you are using PingFederate or Okta, enable Dynamics Activation via Enterprise IDP as an OpenID Connect app. · If you are using Active Directory as the identity provider, add the Dynamics Active Directory Activation as an OpenID Connect app. For more information, see the BlackBerry Enterprise Identity Administration Guide.
3. In BlackBerry UEM, set up your organization’s identity provider. For more information, see the BlackBerry Enterprise Identity Administration Guide PingFederate and Okta instructions.
4. In BlackBerry UEM, create a BlackBerry Enterprise Identity Authentication policy. Ensure you select Manage service exceptions, and add the Dynamics Activation via Enterprise IDP service. For more information, see the BlackBerry Enterprise Identity Administration Guide.
5. Assign the BlackBerry Enterprise Identity Authentication policy to users. For more information, see the BlackBerry Enterprise Identity Administration Guide.
After you finish: · During the activation process, users need to select the Sign in with your organization if instructed by your
administrator option and sign in using your organization’s identity provider. · For more information, see the UEM Client for Android User Guide.
| Installing and activating BlackBerry Tasks | 8

Use a third-party identity provider to unlock, activate, and reset your password for BlackBerry Dynamics apps
You can use your log in credentials for your organization’s third-party identity provider to unlock, activate, and reset your password for BlackBerry Dynamics apps.
Unlock a BlackBerry Dynamics app using a third-party identity provider
If one of your BlackBerry Dynamics apps, such as BlackBerry Work, has been locked, you can use your organization’s identity provider to unlock the app. Note that your organization’s administrator has to enable this feature before you can use it. 1. On the Application Remote locked screen on the device, tap Unlock. 2. On the Application Unlock screen, tap Sign in. 3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next. 4. Enter the username that you use to sign in to your organization’s identity provider and tap Next. 5. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in. 6. After the BlackBerry Dynamics app activates, enter and confirm a new password.
Activate a BlackBerry Dynamics app after a device restore using a third-party identity provider
After you have restored your device from a backup, you can log in to the device with your organization’s third-party identity provider (for example, Okta or Ping Identity) credentials and activate BlackBerry Dynamics apps. 1. On the Application Unlock screen, tap Sign in. 2. Enter the email address that you use to sign in to your organization’s identity provider and tap Next. 3. Enter the username that you use to sign in to your organization’s identity provider and tap Next. 4. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in. 5. After the BlackBerry Dynamics app activates, enter and confirm a new password.
Reset your BlackBerry Dynamics app password using a third-party identity provider
If you have forgotten the password for your BlackBerry Dynamics app, you can use your organization’s third-party identity provider to set a new password. 1. When you are logging in to the app, on the password screen, tap Forgot password. 2. Tap Sign in. 3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next. 4. Enter the username that you use to sign in to your organization’s identity provider and tap Next. 5. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in. 6. After the BlackBerry Dynamics app activates, enter and confirm a new password.
| Installing and activating BlackBerry Tasks | 9

Use the BlackBerry Dynamics Launcher

The BlackBerry Dynamics Launcher allows you to easily navigate to all of your business tools and apps with just a couple of taps.
1. To open the BlackBerry Dynamics Launcher, tap . 2. Perform any of the following tasks:

Task

Steps

Open an app listed in the Launcher.

Tap the icon for the app that you want to open. Your options vary depending on the apps that you have installed.

Rearrange app icons in the Launcher.

Press and slide the icons in the Launcher to reorder them. Tap to save your arrangement.

Open a non-BlackBerry Dynamics app or web clip listed in the Launcher.

If the BlackBerry UEM Client is installed on your device, your administrator can add app shortcuts for non-BlackBerry Dynamics apps and web clips in your Launcher. When you click an app shortcut, your browser opens the non-BlackBerry Dynamics app or opens the browser to the URL location specified by your administrator. The app shortcut can open in your BlackBerry Access browser or you may be prompted to choose which browser to use (BlackBerry Access or a native browser).
Requires admin permission and the UEM Client.

Open the BlackBerry Dynamics app Settings.

Tap .

Open the Quick Create menu.

a. Tap .
b. Tap an option to quickly create email, contacts, notes, tasks, and calendar events.

Open the BlackBerry UEM App Catalog.

Tap Apps. This option is only available if your device is managed by BlackBerry UEM.
When there are new or updated apps available, the Apps icon displays a blue circle icon on the Apps icon in the BlackBerry Dynamics Launcher. Your device must be activated on BlackBerry UEM version 12.9 or later.

Close the Launcher.

Tap .

Move the location of the BlackBerry Dynamics Launcher icon.

Tap and slide it to place it anywhere on the screen.

| Use the BlackBerry Dynamics Launcher | 10

Managing your tasks

You can view, create, edit, or delete tasks. These tasks are synchronized to and from your work email account.

Manage your tasks

When you open BlackBerry Tasks, a list of your active tasks is displayed. By default, the list is synchronized with the tasks in your work email account when you open the app and at 15 minute intervals while it is open. You can change the synchronization interval. To force synchronization at any time, you can swipe down on the list. Synchronization continues when the app is minimized, but it stops when the app is closed.
Tasks in the task list are displayed with the following icons:
· High priority:
· Low priority: · Normal priority: ·
Recurrence: ·
Category:
Note: You can view inline attachments and images in tasks. Depending on the Microsoft Exchange Server version and the email client that you are using, some of the following limitations might occur in your environment:
· If you edit the task properties in Outlook Web App 2013 or 2016, such as the subject or priority, any inline attachments will be removed in BlackBerry Tasks.
· If you edit the task body before the inline attachment is downloaded, the attachment may be removed. Users are warned when editing a task with an inline attachment that the attachment may be removed.
· If your mail server is Microsoft Exchange 2010, when tasks are first synchronized, all inline images will be made available in the attachments list and will not be placed inline.
· If your mail server is Microsoft Exchange 2013, inline attachments are not supported. All inline attachments will be made available in the attachment list.
Complete any of the following tasks:

Task

Steps

Change the synchronization interval

a. Tap . b. In the General section, tap Synchronization > Sync Frequency. c. Select a synchronization interval.

Synchronize additional email messages

a. Tap . b. In the General section, tap Synchronization. c. Tap Sync More.

Specify the folders to synchronize

a. Tap . b. Tap Manage Synced Folders. c. Select the folders that you want to synchronize.

| Managing your tasks | 11

Task

Steps

Specify the tasks to display

a. Tap . b. Tap Manage Tabs. c. Tap to display or hide the tasks associated with it. The options are:
Active, Overdue, Due Today, Due This Week, Completed, or Now d. Optionally, press and hold the beside a tab. e. Slide your finger up or down to move the tab left or right on the
screen. f. To restore the default settings, tap > Restore Tabs.

Change the order of tasks that are Tap . displayed

Search for a task

a. Tap > Search. b. Enter your search criteria.

Create a task

Tap .

Edit a task

Tap a task.

Mark a task as complete

Tap .

Create a task
1. Tap . 2. Enter a name for the task. 3. Tap beside Dates and reminders to set optional start and due dates, reminder, and recurrence. 4. To set a start or due date, tap No start date or No due date beside . Defaults are No start date and No due
date. Tap to clear the current settings and set new start and dues date. 5. To set a reminder, tap No reminder beside . Choose a day and time of day for the reminder to be displayed
on your device home screen. The default setting is No Reminder. Your administrator can block reminder notifications or specify whether a generic message is displayed for the reminder. 6. To set a recurrence, tap Does not repeat beside . Specify whether the task recurs daily or weekly and the duration or number of occurrences. The default setting is Does not repeat. 7. To set a priority and specify a category, tap beside Priority and categories. Perform any of the following actions:
· To set a priority, tap beside the current setting. Select a priority level. ·
To specify a category, tap and type the name of the category. Tap to remove the category. 8. In the Notes field, type any notes about the task.

| Managing your tasks | 12

After you finish: · Specify notifications in the BlackBerry Dynamics Launcher settings.

Manage an attachment

Attachments with the following file types can be viewed in BlackBerry Tasks and BlackBerry Notes.
· bmp, bmpf, cur, dib, gif, heic, ico, jpg, jpeg, png, webp, xml, json, pdf, txt, csv, hwp, emf, jpe, tiff, tif, wmf, doc, dot, docx, dotx, docm, dotm, xls, xlt, xlsx, xltx, xlsm, xltm, ppt, pot, pps, pptx, potx, ppsx, pptm, potm, ppsm
1. Create a new task or tap an existing task 2. Complete any of the following tasks:

Task

Steps

Download an attachment

a. Tap Attachments b. Tap the attachment that you want to download. c. Tap the downloaded attachment to view it.

Take a picture and use as attachment

a. Tap > Attach File. b. In the camera app, tap the capture button. c. After you take the picture, tap Use Photo to confirm your photo, or tap Retake to
take the photo again. d. Tap the size that you want to upload the image as from the resize options list.

Attach a picture from your photo library

a. Tap > Attach File. b. Tap the image from your photo library.

Note: If you receive an error that your attachment is not permitted, you will need to contact your UEM administrator.

Manage categories

BlackBerry Tasks supports synchronization with the categories in your work email account. New categories that you add in BlackBerry Tasks are automatically assigned a color and added to your work email account.
BlackBerry Notes and BlackBerry Tasks support categories, but BlackBerry Work does not support categories.
When you change the name of a category in BlackBerry Notes and BlackBerry Tasks, all current notes or tasks in that category are added to the new category. Items from other apps remain in the previous category.
When you delete a category on your device or in your work email account, it is retained with the notes in it but removed from the master list in your work account. On your device, its color is changed and it is treated as a local category.
1. Tap > Manage Categories. Your category list is displayed. The list includes the master categories list in your work email account and any local categories on your device.
2. Do one of the following:
· To update, the master category list, tap .

| Managing your tasks | 13

· To add a category, tap . · To edit a category, tap it.
3. Enter a name for the category or edit its existing name. Tap the category, tap a color.
4. Perform one of the following actions:

to clear the field. To set or change the color for

· If you are editing an existing category, tap to delete the category. · If you are adding or editing a category, tap to save your changes. · If you are adding or editing a category, tap to leave the page without saving your changes.

Integrate with BlackBerry Work Calendar

In BlackBerry Work 2.6 and later, the Calendar shows a count of due and completed tasks in the Day view. You can tap on a task in the Calendar to open it in BlackBerry Tasks. Tasks that are due are indicated with a blue icon; completed tasks are indicated with a gray icon.
Tasks with no due date are not displayed in Calendar.

| Managing your tasks | 14

Change BlackBerry Tasks for Android settings

1. In the BlackBerry Dynamics Launcher, tap . 2. To change your app settings, complete any of the following tasks:

Task

Steps

Edit your account information.

Tap Account.

Change synchronization interval.

a. Tap Synchronization. b. Tap Sync Frequency. c. Select how often you want to synchronize your tasks from
Microsoft Outlook.

Enable BlackBerry Tasks to continue synchronizing with Microsoft Exchange Server even when it is dismissed from the running app grid.

a. Tap Synchronization. b. Slide the Enable Persistent Sync Service option to On.

Change Swipe Actions.

a. Tap Swipe Actions. b. Set left and right swipes on tasks or flagged emails to one of the
following options:
· No action · Delete · Set due date · Set priority · Set start date · Toggle completed state

Change Sounds & Notifications.

a. Tap Sounds & Notifications. b. Perform any of the following tasks:
· Notifications – slide the switch to turn notifications on or off. · Tap Reminder sound to change the audible reminder for tasks. · Pulse notification light – slide the switch to turn the notification
light on or off. · Vibrate – slide the switch to enable or disable a vibration
notification.

| Change BlackBerry Tasks for Android settings | 15

Change your application language
You can change the language used in BlackBerry Tasks on Android 13 or later devices. 1. Open your device settings. 2. Tap System > Languages and input > App Languages > BlackBerry Tasks. 3. Select the desired language.
| Change your application language | 16

About BlackBerry Tasks Permissions
Your device will prompt you for permission if you attempt to do the following in BlackBerry Tasks: · Use the phone, including initiating a call from a meeting invite · Enable picture-sharing · Allow synchronization between BlackBerry Tasks contacts and native contacts After you have been prompted and given permission in this way, you can later revoke the permissions in your device settings.
| About BlackBerry Tasks Permissions | 17

Frequently Asked Questions

FAQ

Answer

How do I change BlackBerry Work settings?

Tap > .

Why aren’t my email messages synchronizing?

There is probably an issue with your connection to your mail server.
If the issue persists after 1 hour, contact your administrator. Administrators can contact the BlackBerry Support Team if they require assistance to diagnose the underlying issue.

I’m getting too many email notifications. I can’t distinguish between calendar reminders and new email alerts.

See Managing your notifications and alerts.

Why am I being prompted for my BlackBerry Work password so often?

Your administrator controls this behavior using a password timeout policy. System events may also cause the password to be required even when the timeout has not elapsed.
When you stop using BlackBerry Work, Notes, or Tasks, password unlock is required in as few as 5 minutes. Additionally, the password is required on a “cold start”. For example, after you restart a device or when you force quit the app and launch it again.

Why is spell check is not working for BlackBerry Work for Android devices?

By design, the spell check feature will not be implemented for BlackBerry Work for Android devices due to the security concern associated with keywords being cached on Android devices.

The blue circle with the BlackBerry logo is blocking an area on my screen. How can I move it?

The Launcher can be moved by pressing and holding it.

How do I access my calendar and contacts?

Tap and then tap Calendar or Contacts.

How do I create an out of See Create an automatic out of office reply. office message?

How do I create a signature?

See Change your signature.

Why can’t I copy or paste content from BlackBerry Work?

Your administrator may have restricted this behavior for security reasons.

| Frequently Asked Questions | 18

FAQ

Answer

Why can’t I use the camera in BlackBerry Work?

Your administrator may have restricted this behavior for security reasons.

Why can’t I use dictation Your administrator may have restricted this behavior for security reasons. in BlackBerry Work?

How do I change the number of email messages that are synchronizing to BlackBerry Work?

This is managed in the BlackBerry Work settings. See Change your settings.

How do I change to conversation view?

This is managed in the BlackBerry Work settings. See Change your settings.

How do I change the font size in BlackBerry Work?

By default, BlackBerry Work uses the system font settings. Here’s how to adjust.
1. Open the Settings app 2. Tap Display 3. Tap Font 4. Tap Font size 5. Select the font size.
(This may vary by Android device.)
You can also set a custom font for composing or replying to email messages. This is managed in the BlackBerry Work settings.
See Change your settings.

How do I turn off the avatars in my email list?

This is managed in the BlackBerry Work settings. See Change your settings.

Why am I getting the message that
“[Your device’s browser] / [Safari] has been blocked by your IT administrator. Install BlackBerry Access to continue” when I tap a link in a BlackBerry Work email message?

Your administrator may have restricted this behavior for security reasons. In many cases, your administrator will allow BlackBerry Access to be used for links in an email. Contact your administrator for more information on how to install BlackBerry Access.

How can I synchronize tasks?

You must install BlackBerry Tasks. Contact your administrator for more information.

How can I synchronize notes?

You must install BlackBerry Notes. Contact your administrator for more information.

| Frequently Asked Questions | 19

FAQ
How can I convert an email message to a note?

Answer See Convert an email to a note.

| Frequently Asked Questions | 20

Troubleshooting
Generate a diagnostics report
You can generate a diagnostics report and share the results with your administrator. 1. Tap to open the BlackBerry Dynamics Launcher. 2. Tap . 3. In the Support section, tap Run Diagnostics. 4. Tap Start Diagnostics. 5. When the diagnostics are complete, click Share Results to send an email with the report details.
Upload log files to BlackBerry Support
If requested by BlackBerry Support, you can upload log files to help troubleshoot an issue you are having with BlackBerry Dynamics apps. Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter. 1. Tap to open the BlackBerry Dynamics Launcher. 2. Tap . 3. In the Support section, click Upload Logs. The Log upload status bar displays the upload progress. 4. Click Close.
Resynchronize BlackBerry Tasks with your mail server
If you are experiencing synchronization issues between BlackBerry Tasks and your mail server, you can resynchronize without having to reactivate BlackBerry Tasks. Note: This will reset all settings and data. All documents and data will be deleted. 1. Tap . 2. Tap . 3. Tap Reset Application Data. 4. Tap OK. 5. Reopen BlackBerry Tasks and enter your password. 6. Enter the password for your mail account. 7. Tap Next. BlackBerry Tasks will now resynchronize with your mail server.
| Troubleshooting | 21

Send feedback to BlackBerry
If you have feedback about the BlackBerry Dynamics app that you are using, you can send it to BlackBerry. 1. Tap to open the BlackBerry Dynamics Launcher. 2. Tap . 3. In the Support section, click Send Feedback. 4. If you are prompted and you want to upload the log files, click Yes. 5. An email message with the proper recipient name, subject line, and app details will be prepopulated for you.
Add your feedback to the email message and click the Send icon.
| Send feedback to BlackBerry | 22

Legal notice
©2025 BlackBerry Limited. Trademarks, including but not limited to BLACKBERRY, BBM, BES, EMBLEM Design, ATHOC, CYLANCE and SECUSMART are the trademarks or registered trademarks of BlackBerry Limited, its subsidiaries and/or affiliates, used under license, and the exclusive rights to such trademarks are expressly reserved. All other trademarks are the property of their respective owners.
Patents, as applicable, identified at: www.blackberry.com/patents.
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Documents / Resources

BlackBerry 3.17 Tasks for Android [pdf] User Guide 3.17 Tasks for Android, Tasks for Android, for Android

References

• User Manual