MC93ex-NI Mobile Computer
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Specifications
- Product: Mobile Computer MC93ex-NI
- Status: October 2023
- Manufacturer: BARTEC GmbH
- Contact: Fon: +49 7931 597-0, Fax: +49 7931 597-119
- Support Email: em-support@bartec.com
- Website: automation.bartec.de, www.bartec.com
Product Usage Instructions
1. Information of this FAQ
Read carefully before commissioning the device. The FAQ is an
additional description to the available Quick Start Guide and part
of the device. The FAQ is directed at all persons who are entrusted
with handling the device. Knowledge of the safety instructions and
warnings in this FAQ and strict compliance with them is essential
for safe handling.
Carefully read the FAQ and especially the safety instructions
before using the device. Make the FAQ accessible to all people who
are entrusted with handling the device.
Warnings are used in this FAQ – Frequently Asked Questions to
warn of the risks of damage to property and personal injuries.
1.1 Reference documents
All documents are available online from the following websites:
BARTEC: www.bartec.com or
automation.bartec.de/mobileE.htm
2. About Reset Options
Describe about reset options here.
Explain the buttons used for navigation during reset
options.
3. Soft reset
Instructions on performing a soft reset.
4. Hard reset
Instructions on performing a hard reset.
5. Google reset options
Details on Google reset options.
6. Edit ADB system path variables
Guidance on editing ADB system path variables.
FAQ – Frequently Asked Questions
FAQ content goes here…
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FAQ – Frequently Asked Questions
Mobile Computer Reset Options
Relevant for Mobile Computer MC93ex-NI
Status: October 2023
Reservation: Technical data subject to change without notice. Changes, errors and misprints may not be used as a basis for any claim for damages.
BARTEC GmbH
Max-Eyth-Straße 16 97980 Bad Mergentheim GERMANY
Fon: +49 7931 597-0 Fax: +49 7931 597-119
Support: Download: Internet:
em-support@bartec.com http://automation.bartec.de www.bartec.com
Table of content
Mobile Computer MC93ex-NI FAQ: Reset Options
1. Information of this FAQ ………………………………………………………………………………………………………… 2 1.1 Reference documents ………………………………………………………………………………………… 2
2. About Reset Options ……………………………………………………………………………………………………………. 3 2.1 Buttons for navigation…………………………………………………………………………………………. 4
3. Soft reset …………………………………………………………………………………………………………………………….. 5
4. Hard reset ……………………………………………………………………………………………………………………………. 6
5. Enterprise reset……………………………………………………………………………………………………………………. 7 5.1 Downloading the Enterprise Reset Package ………………………………………………………….. 7 5.2 Using micro SD card…………………………………………………………………………………………… 8 5.3 Using USB drive ………………………………………………………………………………………………. 10 5.4 Using ADB ………………………………………………………………………………………………………. 11
6. Factory reset ……………………………………………………………………………………………………………………… 14 6.1 Downloading the Factory Reset Package…………………………………………………………….. 14 6.2 Using micro SD card…………………………………………………………………………………………. 14 6.3 Using USB drive ………………………………………………………………………………………………. 17 6.4 Using ADB ………………………………………………………………………………………………………. 18 6.5 Using StageNow………………………………………………………………………………………………. 21
7. Android reset options…………………………………………………………………………………………………………. 23 7.1 Reset Wi-Fi & Bluetooth ……………………………………………………………………………………. 25 7.2 Reset app preferences ……………………………………………………………………………………… 25 7.3 Erase all data (enterprise reset) …………………………………………………………………………. 26
8. Google reset options ………………………………………………………………………………………………………….. 27
9. Edit ADB system path variables ………………………………………………………………………………………….. 27
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FAQ
1. Information of this FAQ
Read carefully before commissioning the device.
The FAQ is an additional description to the available Quick Start Guide and part of the device. The FAQ is directed at all persons who are entrusted with handling the device. Knowledge of the safety instructions and warnings in this FAQ and strict compliance with them is essential for safe handling.
Carefully read the FAQ and especially the safety instructions before using the device. Make the FAQ accessible to all people who are entrusted with handling the device.
Warnings are used in this FAQ – Frequently Asked Questions to warn of the risks of damage to property and personal injuries.
Symbol
Explanation
Important advice and information for the effective, efficient and environmentally sound use of the product.
1.1 Reference documents
All documents are available online from the following websites: BARTEC: www.bartec.com or https://automation.bartec.de/mobileE.htm
Document BARTEC
Explanation
Quick Start Guide of:
It contains:
Mobile Computer MC93ex-NI Guidelines on commissioning and the safe use of hand-held scanners (including installation, safety information related to explosion protection and information regarding programming)
User Guide (Zebra): Mobile Computer MC93ex-NI
It contains:
Guidelines for commissioning and general use of the devices (including installation, settings and information on programming)
Integrator Guide (Zebra): Mobile Computer MC93ex-NI
It contains: This guide provides information about setting up and
configuring the device and its accessories.
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2. About Reset Options
The device supports different ways for device reset. The individual reset options are described in more detail in the following chapters.
Reset name Soft reset
Hardware or software reset Hardware / key combination
Hard reset Enterprise reset
Hardware / key combination Software
Factory reset
Software
Google reset
Software
options for Android
Short description
Press of Power On/Off key opens a menu with option for Power Off or Restart.
Key combination performs a device reboot.
An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all device settings. A Factory Reset returns the device to the last installed operating system image.
Standard reset options from Google for every Android version. The reset options allow the reset of the whole device or specific modules or apps.
The following descriptions are written based on Android 10 on Mobile Computer MC93ex-NI. The procedure can vary on other Android versions or devices. The correct procedure is always described in the appropriate user guide of Zebra. Images from the Recovery Wizard may be from other devices, but are identical in terms of system structure. All documents are available online from the following websites: BARTEC: www.bartec.com or https://automation.bartec.de/indexE.htm Zebra: https://www.zebra.com/us/en/support-downloads/mobile-computers/handheld/mc9300.html
The following Zebra article can be used as additional resource for instructions about reset options. https://supportcommunity.zebra.com/s/article/Performing-a-factory-reset?language=en_US
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2.1 Buttons for navigation
Navigation buttons Button actions
1. Power On/Off button
Open drop down menu for following actions: Turn device Off Restart device Take a screenshot
Action required for: Soft reset Hard reset Enterprise reset Factory reset
2. Scan button
Action required for: Enter Android Recovery
Wizard Hard Reset
Picture
3. Enter button
Action required for: Confirm actions in Android
Recovery Wizard menu
4. Up/Down Navigation button
Action required for: Navigation in Android
Recovery Wizard
5. Center Scan button
Action required for: Hard Reset
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3. Soft reset
Perform a soft reset if applications stop working. 1. Press and hold the Power button until the menu appears.
Press the red marked button on picture.
2. Touch Restart.
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3. The device reboots.
4. Hard reset
ATTENTION Performing a hard reset with a micro SD card installed in the device may cause damage or data corruption to the micro SD card. All un-saved data is lost after performing a hard reset.
Perform a hard reset if the device stops responding.
1. Simultaneously press the Power and Trigger button (Center Scan or Trigger handle) for at least four seconds.
Press simultaneously the red marked buttons on picture.
2. When the screen turns off, release the buttons.
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3. The device reboots.
Unexpected Fastboot Screen after the restart. If all the buttons are not released, or the Center Scan button is held down while the
MC93ex-NI is rebooting, it will enter the Fastboot mode. To exit Fastboot mode perform the Hard Reset steps again, ensuring all keys are
released as soon as the display turns off.
5. Enterprise reset
An “Enterprise Reset” erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage). Before performing an “Enterprise Reset”, provision all necessary configuration files and restore after the reset. Perform “Enterprise Reset” using ADB, micro SD card, USB device or you can do it via tools as StageNow.
5.1 Downloading the Enterprise Reset Package
Download from Zebra Support & Download page: To download the system update package: 1. Go to the Zebra Support & Downloads web site, www.zebra.com/support. 2. Select the category Mobile Computer. 3. Select the MC9300 series. 4. Select the operating systems. In this category, you can find the Enterprise and Factory reset files. 5. Download the appropriate “Enterprise Reset” file to a host computer
Download from BARTEC Download page:
To download the system update package:
1. Go to the BARTEC Support & Downloads web site, https://automation.bartec.de/indexE.htm
2. Select the category Mobile Computing.
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3. Select the MC93ex series. 4. Select the category “Tools & Drivers”. In this category, you can find the Enterprise and Factory reset
files. 5. Download the appropriate “Enterprise Reset” file to a host computer
5.2 Using micro SD card
It is strongly recommended that prior to use, you must format the microSD card on the device. 1. Copy the Enterprise Reset zip file to the root of the microSD card.
A. Copy the zip file to a microSD card using a host computer (see Zebra user or integrator guide chapter “USB Communication” for more information) and then installing the microSD card into the device (see Zebra user or integrator guide chapter “Replacing the microSD Card” for more information).
B. Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears. 3. Touch Reboot. 4. Touch OK. The device resets. 5. Press and hold the Trigger button (on Gun handle) until the device vibrates. The System Recovery
screen appears.
If you press the scan button keypad then you enter the fastboot mode. You can leave fastboot by use of hard reset key combination or via ADB command for reboot.
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6. Press the Up and Down buttons to navigate to Apply upgrade from SD card.
7. Press the Enter button. 8. Use the Up and Down buttons to navigate to the Enterprise Reset file.
9. Press the Enter button. The Enterprise Reset occurs and then the device returns to the Recovery screen. Check if update was successful. Message “Install from SD card complete” appears.
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11. Press the Enter button and system reboots.
5.3 Using USB drive
The procedure for USB drive is identical to micro SD card procedure. Only difference is that you need a base station (cradle) type G7-A0Z0-0041 (and further required accessories) and a USB-C drive to connect it to the docking station.
1. USB cable 2. Host Computer 3. AC line cord 4. Power supply
The “factory reset” files must be copied to the USB drive. If you enter the “Android Recovery Wizard” then you must select “Apply upgrade from USB drive”. Please follow for the other steps the instruction in chapter “5.2 using micro SD card”.
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5.4 Using ADB
To perform an “Enterprise Reset” using ADB: 1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch the icon
to enter the settings menu. 2. Go to Settings > About phone (or About device). 3. Locate the Build number and tap on it 7 times until the pop-up message appears “You are now a
developer” 4. Go back to Settings > System > Advanced > Developer options 5. Turn on the Developer options then enable the USB debugging option.
6. Connect the Android device to your Windows PC (host computer). Refer to your device user manual for the required device cradle and cable.
7. Open the Command Prompt (cmd.exe), change the directory to the location of the Android Debug Bridge executable (adb.exe), and run the command adb. devices. Refer to label
To download ADB, refer to this article: Setup and Configure ADB on Zebra Android Devices. ADB is not a Zebra or BARTEC tool and is provided by Google.
Download and install the Support and Downloads: Android USB driver. To edit your Windows system variable (PATH) to include the path to adb.exe, go to chapter 9 or click here. 8. The device will prompt for authorization (Allow USB debugging?). Tap Allow to enable the access.
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9. Once it is authorized, type in adb devices. It will display the <Serial Number> device. See type label on MC93ex-NI. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
If device number does not appear, ensure that ADB drivers are installed properly.
10. Type in the following command: adb reboot recovery Your device will reboot to the Android Recovery screen.
11. Press Enter. The System Recovery screen appears. 12. If your device is locked or unable to go to the Settings, you can enter the Android Recovery screen by
following these steps: a) Restart the device. b) Press and hold the Trigger button (on Gun handle) until the device vibrates. c) The Android Recovery screen appears. 13. Press the Up and Down buttons to navigate to Apply upgrade from adb.
14. Press Enter button.
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15. Use the Up and Down buttons to navigate to Full OTA Package.
16. Press Enter button. 17. On the host computer command prompt window type:
adb sideload <file> where: <file> = the path and filename of the zip file.
The picture is created as an example with factory reset file.
18. Press Enter key twice. The “Enterprise Reset” package installs and then the Recovery screen appears. 19. Once the enterprise reset is complete, (device-side message at the bottom reads ‘Install from ADB
complete’ the device returns to the Android Recovery screen. 20. Make sure that Reboot system now is selected 21. Press the Enter button to reboot the device.
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6. Factory reset
A “Factory Reset” erases all data in the /data and /enterprise partitions in internal storage and clears all device settings. A “Factory Reset” returns the device to the last installed operating system image. To revert to a previous operating system version, re-install that operating system image. See chapter “Performing a System Update” in Zebra “Integration Guide” for more information. Perform “Factory Reset” using ADB, micro SD card, USB device or you can do it via tools as StageNow.
6.1 Downloading the Factory Reset Package
Download from Zebra Support & Download page: To download the system update package: 1. Go to the Zebra Support & Downloads web site, www.zebra.com/support. 2. Select the category Mobile Computer. 3. Select the MC9300 series. 4. Select the operating systems. In this category, you can find the Enterprise and Factory reset files. 5. Download the appropriate “Factory Reset” file to a host computer
Download from BARTEC Download page: To download the system update package: 1. Go to the BARTEC Support & Downloads web site, https://automation.bartec.de/indexE.htm 2. Select the category Mobile Computing. 3. Select the MC93ex series. 4. Select the category “Tools & Drivers”. In this category, you can find the Enterprise and Factory reset
files. 5. Download the appropriate “Factory Reset” file to a host computer
6.2 Using micro SD card
It is strongly recommended that prior to use, you must format the microSD card on the device. 1. Copy the Factory Reset zip file to the root of the microSD card.
A. Copy the zip file to a microSD card using a host computer (see Zebra user or integrator guide chapter “USB Communication” for more information) and then installing the microSD card into the device (see Zebra user or integrator guide chapter “Replacing the microSD Card” for more information).
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B. Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears. 3. Touch Reboot. 4. Touch OK. The device resets. 5. Press and hold the Trigger button (on Gun handle) until the device vibrates. The System Recovery
screen appears.
If you press the scan button keypad then you enter the fastboot mode. You can leave fastboot by use of hard reset key combination or via ADB command for reboot.
6. Press the Up and Down buttons to navigate to Apply upgrade from SD card.
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8. Use the Up and Down buttons to navigate to the Factory Reset file.
9. Press the Enter button. The Factory Reset occurs and then the device returns to the Recovery screen. Check if update was successful. Message “Install from SD card complete” appears.
10. Make sure that Reboot system now is selected 11. Press the Enter button and system reboots.
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6.3 Using USB drive
The procedure for USB drive is identical to micro SD card procedure. Only difference is that you need a base station (cradle) type G7-A0Z0-0041 (and further required accessories) and a USB-C drive to connect it to the docking station.
1. USB cable 2. Host Computer 3. AC line cord 4. Power supply
The “factory reset” files must be copied to the USB drive.
If you enter the “Android Recovery Wizard” then you must select “Apply upgrade from USB drive”. Please follow for the other steps the instruction in chapter “6.2 using micro SD card”.
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6.4 Using ADB
To perform a “Factory Reset” using ADB: 1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch the icon
to enter the settings menu. 2. Go to Settings > About phone (or About device). 3. Locate the Build number and tap on it 7 times until the pop-up message appears “You are now a
developer” 4. Go back to Settings > System > Advanced > Developer options 5. Turn on the Developer options then enable the USB debugging option.
6. Connect the Android device to your Windows PC (host computer). Refer to your device user manual for the required device cradle and cable.
7. Open the Command Prompt (cmd.exe), change the directory to the location of the Android Debug Bridge executable (adb.exe), and run the command adb. devices. Refer to label
To download ADB, refer to this article: Setup and Configure ADB on Zebra Android Devices. ADB is not a Zebra or BARTEC tool and is provided by Google.
Download and install the Support and Downloads: Android USB driver. To edit your Windows system variable (PATH) to include the path to adb.exe, go to chapter 9 or click here. 8. The device will prompt for authorization (Allow USB debugging?). Tap Allow to enable the access.
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9. Once it is authorized, type in adb devices. It will display the <Serial Number> device. See type label on MC93ex-NI. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
If device number does not appear, ensure that ADB drivers are installed properly.
10. Type in the following command: adb reboot recovery Your device will reboot to the Android Recovery screen.
11. Press Enter. The System Recovery screen appears. 12. If your device is locked or unable to go to the Settings, you can enter the Android Recovery screen by
following these steps: a) Restart the device. b) Press and hold the Trigger button (on Gun handle) until the device vibrates. c) The Android Recovery screen appears. 13. Press the Up and Down buttons to navigate to Apply upgrade from adb.
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15. Use the Up and Down buttons to navigate to Full OTA Package.
16. Press Enter button. 17. On the host computer command prompt window type:
adb sideload <file> where: <file> = the path and filename of the zip file.
The picture is created as an example with factory reset file.
18. Press Enter key twice. The “Factory Reset” package installs and then the Recovery screen appears. 19. Once the factory reset is complete, (device-side message at the bottom reads ‘Install from ADB
complete’ the device returns to the Android Recovery screen. 20. Make sure that Reboot system now is selected 21. Press the Enter button to reboot the device.
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6.5 Using StageNow
To perform a “Factory Reset” using “StageNow”: “StageNow” is a Zebra freeware tool that is pre-installed on all MC93ex-NI series. 1. On the device, swipe down and select the StageNow application.
2. If StageNow is opened, you can use the scanner to scan the Factory Reset barcode under step 3.
3. Scan the Factory Reset barcode.
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4. Device reboots and perform a factory reset.
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7. Android reset options
Reset options available via Google Android operation system. Wi-Fi & Bluetooth App preferences Erase all data (enterprise reset)
You can find the reset options in following sub menu. 1. On the device, swipe down and select the Settings menu.
2. In “Settings” menu scroll down and select System menu.
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3. In “System” menu, select Reset options.
4. Now the reset options are available.
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7.1 Reset Wi-Fi & Bluetooth
This menu option will reset all network settings, including: Wi-Fi Bluetooth
7.2 Reset app preferences
This menu option will reset all preferences for apps what are: Disabled apps Disabled app notifications Default applications for actions Background data restrictions for apps Ay permission restrictions You will not loss any app data.
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7.3 Erase all data (enterprise reset)
This menu option will reset/erase all data from internal storage including: Your Google Account System and app data and settings Downloaded apps Music Photos Other user data
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8. Google reset options
In general different reset options available via Google Android operation system.
Detailed information can be found on the Google support pages for Android and their utilities and applications. https://support.google.com/
Descriptions about device wipe, factory reset and other topics to remove accounts or users can be found under: https://support.google.com/a/answer/6328708#dev_factory_reset_protect&zippy=%2Cfactory-resetprotection
9. Edit ADB system path variables
1. Type path in the Windows 10 search box. 2. Click Edit the system environment variables.
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3. Under the Advanced tab, click Environment Variables.
4. Select Path from the list of System variables then click the Edit button.
5. Click the New button to create a new entry in the path then click the Browse button to add the ADB folder.
6. Click OK to close the editor then close System Properties.
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7. Sign out and sign in again for this change to take effect.
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Documents / Resources
 |
BARTEC MC93ex-NI Mobile Computer [pdf] Instruction Manual MC93ex-NI Mobile Computer, MC93ex-NI, Mobile Computer, Computer |