AVAYA Workplace Client Reference User Guide

AVAYA Workplace Client Reference

Specifications:

Product: Avaya Workplace Client
Release Date: June 2023
Platforms: Mobile and Desktop

Product Usage Instructions

Chapter 1: Mobile Platforms
The Avaya Workplace Client on mobile platforms offers various features for managing your calls and contacts:

Contacts:

Show dialpad to enter a number or find someone to call.
Add a new contact or group.

Presence and Call Features:
Set your presence status and manage incoming call features.

Call Screen:

Basic call controls are available.
Select audio device and view advanced controls during calls.

History Screen:
Review call history and perform different actions on history entries.

Agent Service Screen:
To use Contact Center agent capabilities, log in to Agent Service mode.

After Call Work:
Set your availability state after ending a call – choose between Available and Not Ready options.

Chapter 2: Desktop Platforms
The Avaya Workplace Client on desktop platforms provides additional functionalities for communication and collaboration:

Welcome Screen:
- Access settings, manage audio/video devices, and explore more call features.
Presence and Call Options:
- Set your presence status, manage incoming calls, and change your status message.
Top of Mind:
- View messages, upcoming meetings, and recent calls efficiently.
Customize Top of Mind:
- Drag and drop to reorder items, adjust the number of items to show, and customize calendars displayed.

Frequently Asked Questions (FAQ):

Q: How do I join a Spaces meeting?
A: To join a Spaces meeting, navigate to the Workplace Meetings section and select the desired meeting to join.
Q: How can I manage my audio devices during a call?
A: In the call screen, you can select your audio device and access advanced controls for managing audio settings.

Avaya Workplace Client Quick Reference Guide