1. Introduction
Welcome to the UGREEN DisplayPort 1.4 KVM Switch user manual. This device allows two computers to share one DisplayPort monitor and four USB 3.0 peripherals (keyboard, mouse, hard drive, printer, etc.). It supports high resolutions up to 8K at 60Hz and 4K at 240Hz, providing a seamless experience for both work and gaming setups.
2. Package Contents
- 1x UGREEN DisplayPort KVM Switch (2 In 1 Out)
- 2x USB-A to USB-C Cables (1.5m)
- 1x Desktop Controller (1.5m)
- 1x User Manual
Image: Package contents of the UGREEN KVM Switch.
3. Product Overview
The UGREEN DisplayPort KVM Switch features multiple ports for connecting your computers, monitor, and USB peripherals. Familiarize yourself with the port layout for proper setup.
Image: Detailed diagram of the KVM switch ports and connections.
Front Panel:
- 3x USB-A 3.0 Ports: For connecting USB peripherals such as keyboard, mouse, USB drives, etc.
- 1x USB-C 3.0 Port: For connecting USB-C peripherals.
- 1x Control Port: For connecting the included desktop controller.
Rear Panel:
- 2x DisplayPort Inputs (DP IN 1, DP IN 2): For connecting DisplayPort cables from your two computers.
- 2x USB Data Inputs (for PC1, PC2): For connecting USB-A to USB-C cables from your two computers to enable USB peripheral sharing.
- 1x DisplayPort Output (DP OUT): For connecting to your DisplayPort monitor.
- 1x 5V Power Input (USB-C): For connecting an external 5V power adapter (not included) to ensure stable operation.
4. Setup Instructions
Follow these steps to set up your UGREEN KVM Switch:
- Power Connection: Connect the KVM switch to a 5V power adapter (not included) using a USB-C cable. This is crucial for stable operation, especially when connecting high-power USB devices like external hard drives.
- Monitor Connection: Connect your DisplayPort monitor to the "DP Output" port on the KVM switch using a DisplayPort 1.4 cable.
- Computer Connections:
- For each computer (PC1 and PC2), connect a DisplayPort 1.4 cable from your computer's DisplayPort output to the corresponding "DP IN" port on the KVM switch.
- For each computer, connect one of the provided USB-A to USB-C cables from your computer's USB-A port to the corresponding "USB Data" input on the KVM switch.
- Peripheral Connection: Connect your keyboard, mouse, USB drives, printer, or other USB peripherals to the USB-A and USB-C ports on the front panel of the KVM switch.
- Desktop Controller: Connect the desktop controller to the "Control" port on the front panel for convenient switching.
Image: Correct and incorrect connection examples.
Note: For optimal performance and to avoid issues, ensure all DisplayPort cables are DP 1.4 compliant and of appropriate length for the desired resolution. Avoid using docking stations between your computers and the KVM switch.
5. Operating the KVM Switch
The UGREEN KVM Switch offers two methods for switching between connected computers:
5.1. Manual Switch Button
Press the button located on the top of the KVM switch to toggle between PC1 and PC2. An LED indicator will show which computer is currently active.
5.2. Desktop Controller
Use the included wired desktop controller for convenient switching. Simply press the button on the controller to switch between computers. The LED indicator on the controller will show the active computer.
Image: Two ways to switch between computers.
Note: Keyboard shortcut switching is not supported by this device.
6. Technical Specifications
| Feature | Detail |
|---|---|
| Model Number | 25962A |
| Brand | UGREEN |
| Color | Grey |
| Inputs | 2x DisplayPort 1.4, 2x USB 3.0 (USB-C) |
| Outputs | 1x DisplayPort 1.4 |
| USB Peripheral Ports | 3x USB-A 3.0, 1x USB-C 3.0 |
| Data Transfer Rate | Up to 5 Gbps (USB 3.0) |
| Video Resolution | Up to 8K@60Hz, 4K@240Hz |
| HDR Support | Yes |
| Power Supply | USB 5V (external adapter recommended for high-power devices) |
| Compatibility | Windows 11/10/8.1/8/7, Mac OS, Linux |
| Manufacturer | Ugreen Group Limited |
Image: Resolution and cable length compatibility table.
7. Troubleshooting
- No Display/Flickering Screen:
- Ensure all DisplayPort cables are securely connected and are DisplayPort 1.4 compliant.
- Verify that the KVM switch is receiving adequate power. Connect a 5V power adapter to the "IN 5V" USB-C port, especially if using high-resolution monitors or multiple USB peripherals.
- Check the length of your DisplayPort cables. For 8K@60Hz or 4K@240Hz, shorter, certified VESA DisplayPort cables are recommended.
- Avoid using docking stations between your computers and the KVM switch, as they can introduce compatibility issues.
- USB Peripherals Not Working:
- Ensure the USB-A to USB-C data cables are correctly connected from each computer to the KVM switch's "USB Data" inputs.
- Confirm the KVM switch is powered by an external 5V adapter, especially for power-hungry USB devices like external hard drives.
- Try connecting the USB peripheral directly to the computer to rule out device-specific issues.
- Switching Delays:
- Switching between computers is not instantaneous. The monitor and operating system may take a few seconds to re-detect the signal and peripherals. This is normal behavior for KVM switches.
- Cannot Switch via Keyboard Hotkeys:
- This KVM switch does not support keyboard shortcut switching. Please use the physical button on the device or the included desktop controller to switch between computers.
8. Maintenance
- Keep the device in a dry environment and away from direct sunlight.
- Clean the device with a soft, dry cloth. Do not use liquid cleaners.
- Avoid dropping or subjecting the device to strong impacts.
- Do not attempt to disassemble or repair the device yourself. Contact customer support if service is required.
9. Customer Support
For further assistance or technical support, please visit the official UGREEN website or contact their customer service team. Refer to your product packaging for specific contact details or warranty information.
