TATTMUSE A28U Portable Thermal Printer User Manual

1. Introduction

This manual provides essential instructions for the safe and efficient operation of your TATTMUSE A28U Portable Thermal Printer. Please read this manual thoroughly before using the device and retain it for future reference. The TATTMUSE A28U is a compact, inkless thermal printer designed for portability and convenience, supporting various paper sizes including A4, A5, and B5.

The printer utilizes advanced thermal direct technology, eliminating the need for ink cartridges, toner, or ribbons. It features an upgraded print head with dual-zone heat control for consistent print quality and a jam reversal function for reliable paper handling. Connectivity options include Bluetooth and USB, making it compatible with iOS, Android, tablets, and laptops.

2. What's in the Box

Verify that all items are present in the packaging before proceeding with setup.

1 x TATTMUSE A28U Portable Printer
10 x A4 Size Thermal Papers
1 x User Manual
1 x USB-C Cable

Contents of the TATTMUSE A28U Portable Printer box, including the printer, thermal paper, user manual, and USB-C cable. — Image: The packaging list for the TATTMUSE A28U printer, showing the portable printer, thermal paper, user manual, and USB-C cable.

3. Setup

3.1 Powering On and Charging

To power on the printer, press and hold the power button until the indicator lights illuminate. For initial use, ensure the printer is fully charged using the provided USB-C cable. The printer features cool charging technology to extend battery lifespan.

Diagram illustrating the TATTMUSE A28U printer's battery technology, showing 1500mAh capacity, 200+ sheets per charge, 30+ hours standby, and 4 hours for 5V-2A charging. — Image: An illustration detailing the printer's battery specifications, including its 1500mAh capacity, print yield per charge, and standby time.

Close-up of the TATTMUSE A28U printer's USB-C charging port with a cable connected, highlighting 'Cool Charging Safe Performance' and temperature reduction features. — Image: The printer connected to a USB-C charging cable, emphasizing its cool charging feature for battery safety and longevity.

3.2 Paper Loading

The TATTMUSE A28U printer supports thermal paper only. It is compatible with single sheets and continuous roll thermal paper in various sizes (A4, A5, B5, Letter). To load paper, gently insert the paper into the paper slot until the printer automatically feeds it into position. Ensure the paper is centered for optimal printing.

The TATTMUSE A28U printer showing how to load both single sheet thermal paper and continuous roll thermal paper. — Image: Demonstrates the correct method for loading both single sheet and continuous roll thermal paper into the printer.

Diagram showing the TATTMUSE A28U printer supporting various paper sizes: Letter (215.9 x 279.4 mm), A4 (210 x 297 mm), B5 (176 x 250 mm), and A5 (148 x 210 mm). — Image: An illustration highlighting the printer's compatibility with different paper sizes, including Letter, A4, B5, and A5.

Video: Instructions on how to correctly load roll thermal paper into the printer for the first time, including removing the initial adhesive section.

3.3 App and Driver Installation

For mobile devices (iOS/Android), download the "SoPrint" app from your device's app store. For computers (Windows/macOS/Chrome OS/Linux), drivers can be found on the official TATTMUSE website (refer to the included Quick Start Guide for the specific URL).

Three steps for connecting the TATTMUSE A28U printer via Bluetooth: 1. Download the app, 2. Enable Bluetooth and connect within the app, 3. Upload/Edit/Customize files and print. — Image: Step-by-step guide for connecting the printer via Bluetooth using the mobile application.

Three steps for connecting the TATTMUSE A28U printer via USB: 1. Go to the official page for drivers, 2. Connect A28U to computer with USB-C cable, 3. Select printer and start to print. — Image: Step-by-step guide for connecting the printer to a computer via USB-C cable.

3.4 Connectivity

The printer supports both Bluetooth and USB connectivity.

Bluetooth Connection: After installing the "SoPrint" app, enable Bluetooth on your mobile device. Open the app and follow the on-screen instructions to pair with the A28U printer.
USB Connection: Connect the printer to your computer using the provided USB-C cable. Ensure the appropriate drivers are installed for your operating system. The printer should then appear as an available printing device.

Diagram showing the TATTMUSE A28U printer connected to various devices via Bluetooth (iOS, Android, iPad) and USB (macOS, Windows, Chrome OS, Linux). — Image: An overview of the printer's wide compatibility with multiple devices and operating systems via Bluetooth and USB.

4. Operating Instructions

4.1 Printing from the Mobile App

Ensure the printer is powered on and connected via Bluetooth to your mobile device.
Open the "SoPrint" app.
Select the document or image you wish to print. The app supports various file types including Word, TXT, PDF, Excel, JPG, and PPT.
Adjust print settings (e.g., paper size, density) within the app if necessary.
Tap the print button to initiate printing.

Screenshots of the 'Super Print App' interface on a smartphone, showing options to print websites, images, scan & print, and print documents, with supported file types listed. — Image: The mobile application interface, demonstrating its capabilities for printing various document and image types.

4.2 Printing from a Computer

Ensure the printer is powered on and connected via USB to your computer, or paired via Bluetooth if supported by your computer's operating system.
Open the document or file you wish to print on your computer.
Go to the print option (usually File > Print).
Select "TATTMUSE A28U" from the list of available printers.
Adjust print settings as needed (e.g., paper size, orientation).
Click "Print" to send the job to the printer.

Video: A general user operation guide for a portable thermal printer, demonstrating basic printing steps.

5. Maintenance

5.1 Cleaning the Print Head

To maintain optimal print quality, regularly clean the print head. Turn off the printer and allow it to cool. Gently wipe the print head with a soft, lint-free cloth lightly dampened with isopropyl alcohol. Do not use abrasive materials or harsh chemicals.

5.2 Battery Care

To prolong battery life, avoid fully discharging the printer frequently. Store the printer in a cool, dry place when not in use for extended periods. Charge the printer regularly, even if not in active use, to prevent deep discharge.

6. Troubleshooting

6.1 Paper Jam

If a paper jam occurs, the TATTMUSE A28U features an automatic jam reversal function. Double-tap the designated area on the printer (refer to the Quick Start Guide for exact location) to activate this function, which will automatically reverse stuck paper. Avoid manually pulling out jammed paper, as this can damage the printer mechanism.

Diagram illustrating the TATTMUSE A28U printer's 'Upgrade Jam Reversal Function' where a double-tap retracts paper by 5cm, contrasting it with the incorrect method of manually pulling out jammed paper. — Image: Visual explanation of the printer's automatic jam reversal feature and a warning against manual paper removal.

6.2 Poor Print Quality

Ensure you are using thermal paper. This printer does not support regular copy paper.
Clean the print head as described in the Maintenance section.
Check the paper for any damage or wrinkles before loading.
Ensure the paper is loaded correctly and centered.

The TATTMUSE A28U printer with a document being printed, showing clear text and graphics, emphasizing the 203 DPI print quality. — Image: A close-up of a document being printed by the TATTMUSE A28U, demonstrating the clarity of its 203 DPI output.

6.3 Connectivity Issues

Bluetooth: Ensure Bluetooth is enabled on your device and the printer is within range. Restart both the printer and your device. Try unpairing and re-pairing the printer in your device's Bluetooth settings.
USB: Verify the USB-C cable is securely connected to both the printer and the computer. Ensure the correct drivers are installed on your computer. Try a different USB port or cable.

7. Specifications

Feature	Specification
Brand	TATTMUSE
Model Name	A28U
Connectivity Technology	Bluetooth, USB
Printing Technology	Thermal
Printer Output	Monochrome
Max Print Speed Monochrome	15 ppm
Item Weight	841 Grams
Product Dimensions (D x W x H)	10.6D x 34.8W x 7.9H centimetres
Controller Type	Android, iOS
Print Media	Thermal Paper
Resolution	203 x 203 dpi
Maximum Supported Paper Size	Letter (8.5 x 11 inches) / A4 / A5 / B5
Maximum Sheet Capacity	50
Battery Capacity	1500 mAh
Dual-sided printing	No

8. Warranty and Support

8.1 Product Warranty

The TATTMUSE A28U Portable Thermal Printer comes with a 1-year product warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications, or use of non-approved consumables.

8.2 Customer Support

For technical assistance, troubleshooting, or warranty claims, please contact TATTMUSE customer support through the official website or the contact information provided in your purchase documentation. Please have your model number (A28U) and proof of purchase ready when contacting support.

TATTMUSE A28U