1. Introduction and Overview
The Tenveo PTZ Conference System with MagiCall Speakerphone is an integrated solution designed for professional video and audio conferencing. This system combines a Full HD 1080P 60FPS PTZ camera with 3X optical zoom and a 114° wide-angle lens, along with a MagiCall Bluetooth speakerphone featuring 360° voice pickup and advanced noise reduction. It offers versatile connectivity options including USB 3.0, HDMI, RS485, and RS232, ensuring broad compatibility with various devices and conferencing platforms. This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your conference system.
Image 1.1: The Tenveo PTZ Conference System, showcasing the camera and speakerphone components.
2. Package Contents
Please verify that all items listed below are included in your package. If any items are missing or damaged, please contact customer support.
- Tenveo 3X Zoom PTZ Camera
- MagiCall Bluetooth Speakerphone
- IR Remote Control
- DC12V Power Adapter
- USB 3.0 Cable
- Wall Mount Bracket
- Mounting Screws
- User Manual (this document)
Image 2.1: Visual representation of the Tenveo PTZ Conference System package contents, including camera, speakerphone, remote, and cables.
3. Product Features
3.1 PTZ Camera Features
- Video Resolution: Full HD 1080P at 60 frames per second (FPS)
- Optical Zoom: 3X optical zoom for clear close-ups
- Wide View Angle: 114° Field of View (FOV)
- Sensor: 1/2.8" SONY CMOS sensor (2.38 Megapixels)
- Pan/Tilt Range: 350° horizontal (±175°) and 180° vertical (±90°) rotation
- Video Outputs: USB 3.0, HDMI
- Control Interfaces: RS232, RS485 for external control
- Presets: Supports up to 255 preset positions (PELCO-D), 7 (VISCA), 32 (PELCO-P)
Image 3.1: Illustration of the camera's 3X optical zoom capability, ensuring clear details.
Image 3.2: The camera's 114° ultra-wide field of view, suitable for capturing all participants in a meeting room.
3.2 MagiCall Bluetooth Speakerphone Features
- Voice Pickup: 360° omnidirectional microphone array with 6m (20ft) pickup radius
- Audio Processing: Built-in echo cancellation and noise reduction technology
- Connectivity: USB, Wireless, and Bluetooth 5.0
- Battery: 8000mAh lithium battery, providing up to 14 hours of call time and 12 hours of music time. Max 3-hour charge time.
- Display: OLED screen for clear battery status and operational indicators
- Controls: Intuitive screen-touch buttons for volume, mute, and call management
Image 3.3: Diagram illustrating the 360° omnidirectional sound pickup capability of the MagiCall speakerphone.
Image 3.4: The MagiCall M5 speakerphone, highlighting its environmental noise-reduction and echo cancellation features.
3.3 General System Features
- Plug and Play: No additional drivers required for most operating systems.
- Universal Compatibility: Compatible with major conferencing applications like Zoom, Microsoft Teams, Google Meet, FaceTime, OBS, and YouTube.
- Operating System Support: Windows 7/8.1/10, Mac, Linux, and Android systems.
- Installation Options: Supports desktop, monitor, wall, or ceiling mounting for the camera.
4. Setup Instructions
4.1 Unpacking and Placement
- Carefully remove all components from the packaging.
- Camera Placement: Position the PTZ camera on a stable surface (desktop, monitor) or mount it on a wall or ceiling using the provided bracket and screws. Ensure the camera has a clear line of sight to the meeting area.
- Speakerphone Placement: Place the MagiCall speakerphone centrally among participants to optimize voice pickup and distribution.
Image 4.1: Various installation options for the PTZ camera, including desktop, tripod, ceiling, and wall mounting.
4.2 Power and Connectivity
- Power Connection: Connect the DC12V power adapter to the camera and plug it into a power outlet.
- Camera to Computer (USB): Connect the provided USB 3.0 cable from the camera's USB port to an available USB port on your computer.
- Camera to Display (HDMI): For direct video output to a display, connect an HDMI cable from the camera's HDMI port to your monitor or TV.
- Speakerphone Connection:
- USB: Connect the speakerphone to your computer via a USB cable.
- Bluetooth: Turn on the speakerphone and enable Bluetooth on your device. Select "MagiCall M5" from the list of available Bluetooth devices to pair.
- Wireless: Use the provided wireless dongle (if applicable) by plugging it into your computer's USB port.
- Serial Control (Optional): If using an external joystick controller, connect it to the camera via the RS232 or RS485 ports.
Image 4.2: Diagram showing the various connection ports on the PTZ camera, including USB 3.0, HDMI, RS232, RS485, and power input.
Image 4.3: The MagiCall speakerphone highlighting its easy setup via USB, wireless, and Bluetooth connections.
4.3 Software Selection
Once connected, your computer should automatically recognize the camera and speakerphone as audio and video devices. Open your preferred video conferencing application (e.g., Zoom, Microsoft Teams, Google Meet) and navigate to its audio and video settings. Select the Tenveo camera as your video input and the MagiCall speakerphone as your audio input and output device.
5. Operating Instructions
5.1 Power On/Off
Press the power button on the IR remote control or directly on the camera/speakerphone to turn the devices on or off.
5.2 Camera Control (PTZ and Zoom)
Use the included IR remote control to manage camera movements and zoom:
- Pan/Tilt: Use the directional arrows to move the camera horizontally (pan) and vertically (tilt).
- Zoom: Use the 'ZOOM +' and 'ZOOM -' buttons for optical zoom. There are separate buttons for slow and fast zoom adjustments.
- Focus: Use the 'FOCUS +' and 'FOCUS -' buttons to adjust focus. The camera supports auto-focus by default.
- Presets: To set a preset position, move the camera to the desired view, then press the 'PRESET' button followed by a number (1-9). To recall a preset, press the number button.
- Reset: Press the 'RESET' button to return the camera to its default home position.
Image 5.1: Detailed layout of the IR remote control, showing buttons for PTZ, zoom, focus, and preset functions.
Image 5.2: Illustration of setting and recalling camera presets for quick adjustments during meetings.
5.3 Speakerphone Control
The MagiCall speakerphone features intuitive screen-touch buttons:
- Volume: Use the '+' and '-' buttons to adjust the speaker volume.
- Mute: Press the microphone icon to mute or unmute the microphone.
- Call Management: Use the call answer/end buttons for managing calls when connected via Bluetooth or USB.
- Battery Status: The OLED display shows the current battery level.
Image 5.3: The MagiCall M5 speakerphone with its compact design and screen-touch buttons for easy control.
6. Maintenance
Proper maintenance ensures the longevity and optimal performance of your Tenveo conference system.
- Cleaning: Use a soft, dry cloth to clean the camera lens and the surfaces of both devices. Avoid using liquid cleaners, solvents, or abrasive materials, as these can damage the components.
- Storage: When not in use for extended periods, store the system in a cool, dry place, away from direct sunlight and extreme temperatures.
- Firmware Updates: Periodically check the official Tenveo website for any available firmware updates. Keeping your device's firmware up-to-date can improve performance and add new features.
- Battery Care (Speakerphone): For optimal battery life, avoid fully discharging the speakerphone battery frequently. Charge it regularly, even if not in constant use.
7. Troubleshooting
If you encounter issues with your Tenveo conference system, refer to the following troubleshooting guide:
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output from camera |
|
|
| No audio from speakerphone or microphone not working |
|
|
| PTZ camera not responding to remote control |
|
|
| Poor image quality (blurry, dark, grainy) |
|
|
| Echo or excessive background noise during calls |
|
|
If the problem persists after trying these solutions, please contact Tenveo customer support for further assistance.
8. Specifications
8.1 Camera Specifications
- Sensor: 1/2.8" SONY CMOS (2.38 Megapixels)
- Video Resolution: 1080P at 60FPS
- Optical Zoom: 3X
- Field of View (FOV): 114°
- Pan Rotation: 350° (±175°)
- Tilt Rotation: 180° (±90°)
- Video Output: USB 3.0, HDMI
- Control Interface: RS232, RS485
- Presets: 255 (PELCO-D), 7 (VISCA), 32 (PELCO-P)
8.2 Speakerphone Specifications (MagiCall M5)
- Voice Pickup Range: 6 meters (20 feet)
- Connectivity: USB, Wireless, Bluetooth 5.0
- Battery Capacity: 8000mAh
- Call Time: Up to 14 hours
- Music Time: Up to 12 hours
- Charge Time: Max 3 hours
- Features: Echo Cancellation, Noise Reduction, 360° Omnidirectional Microphone
8.3 General System Specifications
- Compatibility: Windows 7/8.1/10, Mac, Linux, Android
- Mounting Options: Desktop, Monitor, Wall, Ceiling
- Item Weight: Approximately 7.34 pounds (total system)
- Package Dimensions: 11.77 x 10.12 x 8.11 inches
9. Warranty and Support
Tenveo is committed to providing high-quality products and excellent customer service.
- Warranty: This product comes with a 3-year warranty from the date of purchase.
- Technical Support: Lifetime technical support is available for all Tenveo products.
- Money-Back Guarantee: A 30-day money-back guarantee is offered for a risk-free purchase.
- Contact Support: For any inquiries, technical assistance, or warranty claims, please contact us via email at: tenveo_amazon@tenveo.com.
