Important Notices
Please read carefully before use.
- If you encounter any malfunctions or have questions, please feel free to contact us at any time.
- The currently sold RLC15*2 model frozen machine (as of June 23, 2026) includes a Brix refractometer and its Japanese instruction manual.
- A slight operating sound may occur during operation, but this is not a malfunction.
- As the raw material solidifies, the motor's rotation speed may slow down due to load; this is normal operation.
Image: Important notices regarding product usage, including contact information for issues, inclusion of a Brix refractometer manual, normal operating sounds, and expected motor speed changes with material solidification.
Product Overview
The GSEICE RLC15*2-JP is a commercial-grade frozen drink machine designed for efficient and versatile beverage production. It features two 15-liter tanks, allowing for simultaneous preparation of different frozen beverages.
Key Features:
- Dual 15L Tanks: Produce up to 100 cups (200ml each) per batch.
- Rapid Freezing: Approximately 85 minutes for production.
- 5 Preset Modes: Easily switch between various drink types like frozen drinks, smoothies, cocktails, milkshakes, and frappes.
- LED Lighting: Enhances visual appeal and ambiance, especially in low-light settings.
- Durable Construction: Food-grade PC tanks and stainless steel components ensure safety and longevity.
- User-Friendly Design: Features include an openable lid for easy refilling, a condensation collection arc, and a removable drip tray for simple cleaning.
Image: The GSEICE commercial frozen drink machine with two transparent tanks filled with blue and green frozen beverages, ready for dispensing.
Image: Detailed view highlighting the machine's quality features: food-grade safe bowls, 360-degree rotating spiral for smooth texture, and a large diameter outlet for efficient dispensing.
Setup
Proper setup ensures optimal performance and longevity of your frozen drink machine. Follow these steps carefully.
Unpacking and Placement:
- Carefully remove the machine from its packaging. Retain all packaging materials for future transport or storage.
- Place the machine on a stable, level surface capable of supporting its weight (approximately 37 kg). Ensure adequate ventilation around the unit.
- Ensure the power supply matches the machine's requirements (100V, 50/60Hz).
Component Assembly:
The machine comes with several components that need to be assembled before first use. Refer to the diagram below for visual guidance.
- Apply Vaseline to the back sealing ring and fit it into the cylinder base.
- Apply Vaseline to the mouse sealing ring and fit it into the slot inside the front part of the spiral.
- Insert the spiral, pushing and rotating it until it clicks into place.
- Attach the bowls securely to the main unit.
- Ensure all seals and rings are correctly positioned to prevent leaks.
Image: A step-by-step diagram illustrating the assembly process, including placing sealing rings, inserting the spiral, and attaching the bowls.
Operating Instructions
This section details how to prepare and dispense frozen beverages using your GSEICE machine.
Preparation:
- Prepare your desired beverage mix. Ensure the sugar content is between 13% and 18% for optimal freezing. Do not use unsweetened ingredients or plain water, as this can damage the machine.
- If using alcohol, ensure the alcohol content is 13% or less.
- Stir the raw material mix thoroughly.
- Pour the mixed liquid into the machine's bowls. The openable lid design makes refilling convenient.
Operation:
- Plug in the machine and turn on the power.
- Select your desired mode using the control panel. The machine offers 5 preset modes for various frozen drinks.
- Wait approximately 85 minutes for the drink to freeze to the desired consistency.
- Press the "Lighting" button to activate the 7-color LED lights, enhancing the visual presentation of your drinks.
- To dispense, place a cup under the large-diameter outlet and pull the dispenser handle.
Image: The control panel of the frozen drink machine, showing the 5 preset options for different beverage types.
Image: The frozen drink machine with its 7-color LED lighting illuminated, showcasing the vibrant colors of the drinks.
Image: A visual guide demonstrating the four simple steps to use the machine: mixing ingredients, pouring into the bowl, selecting a mode, and waiting for the delicious drink.
Important Notes on Ingredients:
- Alcohol Content: Must be 13% or less.
- Sugar Content: Raw material mix sugar content must be maintained between 13% and 18% before making slush.
- Avoid: Do not operate the machine with unsweetened ingredients or plain water.
Image: A visual warning emphasizing the correct alcohol and sugar content requirements for the raw material mix to ensure proper machine function and prevent damage.
Maintenance
Regular cleaning and maintenance are crucial for hygiene, optimal performance, and extending the lifespan of your machine.
Daily Cleaning:
- After each use, empty any remaining liquid from the bowls.
- Fill the bowls with clean water.
- Press the "Cleaning/Lighting" button once to initiate the automatic cleaning cycle.
- Drain the water from the bowls.
- Remove the drip tray for separate cleaning. Wash it with mild soap and water, then dry thoroughly.
- Wipe down the exterior of the machine with a damp cloth.
Image: A visual guide demonstrating the three simple steps for cleaning the machine: adding water, pressing the cleaning button, and draining the water.
Periodic Maintenance:
- Regularly inspect the sealing rings (plunger seal ring, mouse seal ring, back bowl seal ring) for wear and tear. Replace them as needed using the included spare parts.
- Ensure the machine's ventilation grilles are free from dust and debris to maintain efficient cooling.
- If the machine is not in use for an extended period, clean it thoroughly, dry all components, and store it in a cool, dry place.
Troubleshooting
This section provides solutions to common issues you might encounter. If the problem persists, please contact customer support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not turn on | No power supply; Power cord not properly connected; Fuse blown | Check power outlet; Ensure power cord is securely plugged in; Check and replace fuse if necessary. |
| Liquid not freezing or freezing too slowly | Sugar content too low; Ambient temperature too high; Insufficient ventilation; Machine overloaded | Adjust sugar content to 13-18%; Ensure machine is in an environment between 10-33°C; Clear ventilation grilles; Reduce load if necessary. |
| Liquid leaking from bowls | Sealing rings improperly installed or worn; Bowls not securely attached | Reinstall or replace sealing rings; Ensure bowls are firmly attached to the main unit. |
| Motor rotation speed slows down | Raw material solidifying (normal operation); Overload | This is normal as the mixture thickens. If excessive, check for overload. |
| Unusual noise during operation | Slight operating sound (normal); Loose components; Foreign object in mechanism | A slight sound is normal. If loud or unusual, check for loose parts or foreign objects. Contact support if persistent. |
Specifications
Detailed technical specifications for the GSEICE RLC15*2-JP frozen drink machine.
Image: A table summarizing the main specifications of the frozen drink machine, including model number, capacity, power, dimensions, and cooling method.
| Specification | Detail |
|---|---|
| Brand | GSEICE |
| Model Number | RLC15*2-JP |
| Color | Black |
| Capacity | 30 L (2 x 15L tanks) |
| Material | Stainless Steel, Food-grade PC |
| Product Dimensions (L x W x H) | 52.8 x 47.6 x 85.5 cm |
| Product Weight | 37 kg |
| Power Supply | Single phase 100V, 50/60Hz |
| Power Consumption | 800W |
| Rated Current | 8.2A |
| Cooling Method | Air Cooling |
| Environmental Temperature Range | 10-33°C |
| Production Capacity | Approx. 90 minutes (at ambient 32°C, raw material 28°C) |
| Included Components | Main unit, Vaseline*1, Plunger seal ring*4, Mouse seal ring*2, Back bowl seal ring*2 |
| Country of Origin | China |
Warranty and Support
GSEICE is committed to providing high-quality products and excellent customer service.
Warranty Information:
This product comes with a 1-year manufacturer's warranty from the date of purchase. Please retain your proof of purchase for warranty claims. The warranty covers defects in materials and workmanship under normal use.
Customer Support:
If you have any questions, require assistance with setup, operation, or encounter any issues with your machine, please do not hesitate to contact our customer support team.
- Official LINE: GSEICE
- Email: service-jp@gseice.com
Our customer service is available 24 hours a day, 365 days a year. We aim to respond to emails within 24 hours.
Service Hours (Weekdays):
- 10:00 AM - 1:00 PM
- 2:30 PM - 6:00 PM
Please note that these hours exclude Saturdays, Sundays, and public holidays. We appreciate your understanding.
Image: Contact details for GSEICE after-sales service, including official LINE account and email address, along with service hours.
