1. Introduction
The Grandstream GDS3727 is a Smart IP Video Door Station designed for facility access control, video intercom, and security monitoring. It integrates a high-definition IP surveillance camera and IP intercom functionalities, suitable for buildings of various sizes. This manual provides essential information for the proper installation, configuration, and operation of your GDS3727 device.
2. Safety Information
- Read all instructions carefully before installation and operation.
- Ensure the power source meets the device's requirements (PoE or 12V/2A DC).
- Do not expose the device to extreme temperatures, humidity, or direct sunlight.
- Avoid installing the device in areas with strong magnetic interference.
- Only use accessories specified by the manufacturer.
- For outdoor installation, ensure all connections are properly sealed to maintain IP66 weatherproof rating.
3. Package Contents
Verify that all items are present in your package:
- Grandstream GDS3727 IP Video Door Station
- Mounting bracket and screws
- Wiring terminal block
- Quick Installation Guide
- Drilling template
4. Product Overview
4.1 Front Panel
The front panel of the GDS3727 features the camera, RFID/NFC reader, and doorbell button.
Figure 1: Front view of the GDS3727, highlighting the camera, RFID/NFC reader, and doorbell button.
- Camera: 4MP Ultra HD sensor with WDR, AI Intelligent Fill Light, and AI ISP for clear video.
- RFID/NFC Reader: For card and NFC-based access control.
- Doorbell Button: Initiates a call to configured indoor stations or applications.
- Microphones and Speaker: Built-in dual microphones and speaker with AI noise reduction for two-way audio communication.
4.2 Rear Panel and Connections
The rear panel provides access to wiring terminals for power, network, and external devices.
Figure 2: Rear view of the GDS3727, illustrating the wiring terminals and reset button.
- PoE (Power over Ethernet): For network connectivity and power supply via a single Ethernet cable.
- 12V/2A DC: Alternative power input.
- Alarm Inputs/Outputs: For integration with external alarm systems.
- RS485: For connecting to other access control devices.
- Reset Button: Used to restore factory default settings.
5. Installation
5.1 Mounting
- Choose a suitable mounting location, typically at eye level near the entrance.
- Use the provided drilling template to mark the screw holes on the wall.
- Drill the necessary holes and insert wall anchors if required.
- Secure the mounting bracket to the wall using the screws.
- Attach the GDS3727 unit to the mounting bracket.
5.2 Wiring
Connect the necessary cables to the terminal block on the rear of the device:
- Network/Power: Connect an Ethernet cable to the PoE port for both network and power. If not using PoE, connect a 12V/2A DC power adapter to the 12V/2A DC input and an Ethernet cable to the network port.
- Door Lock: Connect the door lock mechanism to the appropriate relay output terminals (e.g., NO/COM).
- Alarm: Connect external alarm sensors or outputs to the ALARM1/ALARM2 terminals if integrating with an alarm system.
- RS485: Connect RS485 devices if applicable.
Ensure all connections are secure and properly insulated, especially for outdoor installations.
6. Operation
6.1 Door Opening Methods
The GDS3727 supports multiple methods for door access:
- PIN Codes: Enter a pre-configured PIN code on the device's keypad (if available on model) or via a connected keypad.
- RFID Cards/Stickers: Present a registered RFID card or sticker to the RFID reader.
- NFC: Use an NFC-enabled device (e.g., smartphone) with a registered NFC tag.
- Bluetooth: Utilize Bluetooth Low Energy (BLE) 5.0 for proximity-based access via the SecureAccess app.
- SecureAccess App: Control door access remotely through the dedicated mobile application.
- QR Codes: Scan a generated QR code for temporary or one-time access.
- SIP Calls: Answer an incoming call from the GDS3727 on a SIP phone or softphone and use a DTMF code to open the door.
6.2 Intercom Functionality
Press the doorbell button to initiate a call to the configured indoor station(s) or SIP endpoint(s). Two-way audio communication will be established, and video will be streamed to the receiving device.
6.3 Security Recording
The GDS3727 functions as an IP surveillance camera, capable of recording video streams. Recordings can be managed and stored via network video recorders (NVRs) or other compatible surveillance systems.
7. Configuration
The GDS3727 can be managed and configured through various platforms:
- Web User Interface (Web UI): Access the device's web interface via a web browser for detailed settings and management.
- Cloud Management: Utilize cloud-based platforms for remote management and monitoring.
- SecureAccess App: Configure and manage certain features directly from the mobile application.
- GDS Manager Software: Use the dedicated GDS Manager software for comprehensive device management.
Refer to the full GDS3727 Administration Guide for detailed configuration instructions.
8. Maintenance
- Cleaning: Regularly clean the camera lens and front panel with a soft, damp cloth. Do not use abrasive cleaners.
- Firmware Updates: Periodically check for and install firmware updates to ensure optimal performance and security. Firmware updates are typically available on the Grandstream website.
- Environmental Protection: Ensure the device's seals remain intact for its IP66 weatherproof rating, especially after maintenance or re-installation.
9. Troubleshooting
- No Power: Verify power connections (PoE or 12V DC adapter). Check network cable for PoE.
- No Network Connectivity: Check Ethernet cable connection. Verify network settings (IP address, gateway, DNS).
- No Video/Audio: Ensure camera and microphone settings are enabled in the device's configuration. Check network bandwidth.
- Door Not Opening: Verify wiring to the door lock. Check access control settings (PINs, RFID cards).
- Device Unresponsive: Try restarting the device by power cycling. If issues persist, perform a factory reset using the reset button (refer to section 4.2).
10. Specifications
| Feature | Specification |
|---|---|
| Brand | Grandstream |
| Model Number | GDS3727 |
| Video Capture Resolution | 4MP |
| Connectivity Technology | Wireless (Wi-Fi 6), Wired (Ethernet) |
| Control Method | App, Push Button, Voice |
| Power Source | Corded Electric (12V/2A DC) or PoE |
| Compatible Devices | Smartphone, Personal Computer, Tablet |
| Item Dimensions (L x W x H) | 7.11 x 3.41 x 1.14 inches |
| Item Weight | 0.72 kg |
| Weatherproof Rating | IP66 |
| Vandal-Resistant Rating | IK07 |
| Wireless Standard | Dual-band Wi-Fi 6, Bluetooth Low Energy (BLE) 5.0 |
11. Warranty and Support
The Grandstream GDS3727 comes with a 2 Years Manufacturer Warranty. For warranty claims or technical assistance, please contact Grandstream support directly or visit their official website for resources, FAQs, and contact information.
For the latest documentation, firmware, and support, please visit the Grandstream official website: www.grandstream.com
