1. Introduction
Thank you for choosing the SinKeu HP500S Portable Power Bank. This manual provides essential information for the safe and efficient operation of your device. Please read it thoroughly before use and retain it for future reference.
The SinKeu HP500S is a versatile portable power solution designed to charge a wide range of electronic devices, including laptops, smartphones, and tablets, with its multiple output options.
2. Package Contents
Verify that all items listed below are included in your package:
- 1 × SinKeu 23400mAh AC Portable Charger (HP500S)
- 1 × DC15V/2A (30W) Input Charger
- 1 × Cigarette Lighter Adapter
- 1 × Car Charger
- 1 × User Manual

Image: All items included in the SinKeu HP500S Portable Power Bank package.
3. Product Overview
The SinKeu HP500S is a compact and powerful portable power bank featuring a 23,400mAh (86.58Wh) capacity. It is equipped with multiple output ports to cater to various charging needs.
Key Features:
- High Capacity: 23,400mAh / 86.58Wh lithium-ion battery.
- Multiple Outputs: Includes a 120V/65W AC outlet, two USB outputs (QC3.0 9V/2A and 5V/3A), and a DC 9-12.6V/10A (Max) output.
- Fast Recharging: Recharges in less than 4 hours using the DC15V/2A (30W) input.
- OLED Display: Provides real-time battery level monitoring.
- Safety Protections: UL safety certified with Multi-Protect system including Short Circuit Protection, Over Current Protection, Low Voltage Protection, Over Load Protection, and Over Voltage Protection.
- Portable Design: Compact and lightweight, suitable for travel and outdoor use, and compliant with airline carry-on regulations (under 100Wh).

Image: Front and side view of the power bank highlighting its input and output ports.

Image: The power bank's compact size makes it suitable for air travel.
4. Safety Information
To ensure safe operation and prolong the lifespan of your SinKeu HP500S, please observe the following safety guidelines:
- Do not expose the power bank to extreme temperatures (above 40°C/104°F or below 0°C/32°F), direct sunlight, or high humidity.
- Avoid dropping, puncturing, or disassembling the device.
- Keep away from children and pets.
- Do not use the power bank if it has been damaged or modified.
- Ensure proper ventilation when in use; do not cover the device.
- Only use the provided or certified chargers and cables for recharging the power bank.
- Do not charge the power bank and use the 120V AC outlet simultaneously, as this may cause overheating.
- Dispose of the power bank according to local regulations for lithium-ion batteries.
The SinKeu HP500S incorporates a Multi-Protect safety system to prevent common electrical hazards, including short circuits, overcurrent, low voltage, overload, and overvoltage.
5. Setup
Initial Charging:
Before first use, fully charge your SinKeu HP500S. Connect the provided DC15V/2A (30W) input charger to the DC input port on the power bank and plug it into a wall outlet. The OLED display will show the charging progress.

Image: The power bank charging a laptop. This illustrates the use of the AC output.
OLED Display:
The integrated OLED display shows the current battery percentage, input voltage (V), and active output modes (AC or DC). This allows you to monitor the power bank's status at a glance.
6. Operating Instructions
6.1 Recharging the Power Bank
You can recharge your SinKeu HP500S using the following methods:
- AC Wall Charger: Connect the provided DC15V/2A (30W) input charger to the DC input port and a wall outlet. Charging time is approximately 4 hours.
- Car Charger: Use the included car charger and cigarette lighter adapter to recharge the power bank from your vehicle's 12V DC outlet.

Image: The power bank being recharged using the car charger accessory.
6.2 Using the AC Output
To use the 120V AC outlet:
- Ensure the device you wish to power does not exceed 65W.
- Plug your device's AC adapter into the 120V AC outlet on the power bank.
- Press the AC power button to activate the AC output. The OLED display will indicate AC output is active.
6.3 Using the USB Outputs
The power bank features two USB outputs:
- USB 1 (QC3.0): Supports Quick Charge 3.0 for compatible devices (9V/2A).
- USB 2: Standard 5V/3A output.
Connect your device using a compatible USB cable to either USB port. The power bank will automatically detect and begin charging.

Image: The power bank simultaneously charging two smartphones.

Image: Illustrates the approximate number of charges the power bank can provide for different devices.
6.4 Using the DC Output
The DC output port provides 9-12.6V/10A (Max) power. This is suitable for devices that require a DC barrel jack connection. Ensure your device's voltage and current requirements are compatible before connecting.
6.5 LED Flashlight Function
The power bank includes an integrated LED flashlight with multiple modes: Full On, Half Bright, and Flashing for emergency situations. Refer to the device for the specific button to activate and cycle through these modes.
7. Maintenance
- Cleaning: Use a soft, dry cloth to clean the exterior of the power bank. Do not use harsh chemicals or abrasive materials.
- Storage: Store the power bank in a cool, dry place away from direct sunlight and extreme temperatures. For long-term storage, it is recommended to charge the power bank to about 50-75% every 3-6 months to maintain battery health.
- Battery Care: Avoid fully discharging the battery frequently, as this can reduce its overall lifespan.
8. Troubleshooting
If you encounter issues with your SinKeu HP500S, please refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Power bank not charging | Loose connection; faulty charger/cable; power bank battery issue. | Ensure charger and cable are securely connected. Try a different wall outlet. Verify the charger is the original DC15V/2A (30W) charger. If the issue persists, contact customer support. |
| Devices not charging from power bank | Power bank is discharged; output port not activated; incompatible device; faulty cable. | Check power bank battery level on OLED display. Ensure AC output is activated if using the AC port. Verify device compatibility and cable functionality. |
| Power bank overheats | Overload; poor ventilation; simultaneous charging and AC output. | Disconnect devices and allow to cool. Ensure power bank is in a well-ventilated area. Avoid charging the power bank while using the AC outlet. If overheating persists, discontinue use and contact support. |
9. Specifications
| Feature | Specification |
|---|---|
| Model | HP500S |
| Battery Capacity | 23,400mAh / 86.58Wh |
| AC Output | 120V / 65W (Max) |
| USB Output 1 (QC3.0) | 9V/2A |
| USB Output 2 | 5V/3A |
| DC Output | 9-12.6V / 10A (Max) |
| DC Input | 15V/2A (30W) |
| Dimensions | 3.8 x 1.8 x 6.8 inches |
| Weight | 1.4 pounds |
| Safety Certifications | UL, CE, FCC, RoHS |

Image: Physical dimensions of the SinKeu HP500S Portable Power Bank.
10. Warranty and Support
SinKeu products are designed and manufactured to the highest quality standards. For warranty information or technical support, please refer to the contact details provided on the product packaging or the official SinKeu website. Please have your model number (HP500S) and purchase details ready when contacting support.