EPOS Impact 500 ANC Wireless Headset Instruction Manual

1. Introduction and Overview

The EPOS Impact 500 ANC Wireless Headset is engineered for professionals requiring clear communication and focus in diverse work environments. This on-ear Bluetooth headset integrates hybrid Active Noise Cancellation (ANC) to minimize distractions and features EPOS AI™ microphones for natural voice clarity during conversations. It offers versatile connectivity via dual USB-C and USB-A options, ensuring compatibility with various devices. Certified for Microsoft Teams Open Office and other UC platforms, it provides a seamless experience for remote and office collaboration. Key benefits include extended battery life, talk-through mode for quick interactions, and EPOS BrainAdapt™ technology designed to reduce listening fatigue.

2. What's in the Box

Upon unboxing your EPOS Impact 500 ANC Wireless Headset, you will find the following components:

• EPOS Impact 500 ANC Wireless Headset
• USB-C to USB-C Charging Cable (1.2m)
• BTD 900c USB-C Dongle
• USB-C to USB-A Adapter
• Sustainable Carry Pouch
• Safety Guide
• Compliance Sheet
• Quick Guide

Image: All items included in the EPOS Impact 500 ANC Wireless Headset package.

3. Setup

3.1 Charging the Headset

Before initial use, fully charge your headset. Connect the provided USB-C to USB-C charging cable to the charging port on the headset and to a compatible USB-C power source. If your device only has USB-A ports, use the included USB-C to USB-A adapter with the charging cable. The LED indicator on the headset will show charging status.

3.2 Connecting to Your Device

The headset offers flexible connectivity options:

• Wireless Bluetooth: Power on the headset. Activate Bluetooth on your device (laptop, tablet, smartphone). Put the headset into pairing mode (refer to the Quick Guide for specific button presses). Select "EPOS Impact 500" from your device's Bluetooth list.
• USB-C Dongle (BTD 900c): Insert the BTD 900c USB-C dongle directly into a USB-C port on your computer. The headset will automatically connect to the dongle. If your computer only has USB-A ports, attach the USB-C to USB-A adapter to the dongle before inserting it.

3.3 Adjusting the Headset

Adjust the headband for a comfortable fit. The earcups are designed to rest gently on your ears. Position the boom microphone approximately 2-3 cm from the corner of your mouth for optimal voice pickup. The boom mic can be rotated up or down.

Image: The EPOS Impact 500 headset with its adjustable boom microphone.

4. Operating Instructions

4.1 Basic Controls

• Power On/Off: Use the dedicated power switch located on one of the earcups.
• Volume Adjustment: Use the volume up and down buttons on the earcup to control audio levels.
• Call Management: A multi-function button is available for answering/ending calls.
• Mute/Unmute Microphone: Lift the boom microphone up to mute and lower it down to unmute.

4.2 Active Noise Cancellation (ANC)

The hybrid ANC feature can be activated to reduce background noise, allowing for greater focus during calls and work. Refer to the Quick Guide for specific button controls to toggle ANC on or off.

4.3 Talk-Through Mode

For quick conversations with colleagues without removing the headset, activate Talk-Through mode. This feature allows ambient sounds to pass through, enabling effortless interaction. Consult the Quick Guide for activation instructions.

Image: Visual representation of the headset's main operational features.

5. Key Features

• Hybrid Active Noise Cancellation: Adaptively reduces background noise for crystal-clear calls and enhanced focus.
• EPOS AI™ Voice Technology: Advanced microphones isolate your voice from surrounding noise, ensuring natural and professional-sounding calls.
• EPOS BrainAdapt™ Technology: Designed to protect your brain from fatigue caused by poor audio and noise, boosting focus and productivity during long calls.
• Microsoft Teams Certified & UC Compatible: Optimized for Microsoft Teams and compatible with leading Unified Communications platforms like Zoom and Google Meet for effortless collaboration.
• Seamless Dual Connectivity: Includes both USB-C and USB-A options with the BTD 900c dongle and adapter for instant plug-and-play connection to various devices.
• Extended Battery Life: Offers up to 35 hours of talk time, supporting long hybrid workdays without frequent recharging.
• Lightweight On-Ear Design: Provides all-day comfort with soft leatherette cushions, minimizing listening fatigue.

Image: User wearing the headset in a professional setting, highlighting comfort and clarity.

6. Maintenance

To ensure the longevity and optimal performance of your EPOS Impact 500 ANC Wireless Headset, follow these maintenance guidelines:

• Cleaning: Use a soft, dry cloth to clean the headset. For earcups, gently wipe with a slightly damp cloth if necessary, avoiding excessive moisture. Do not use harsh chemicals or abrasive materials.
• Storage: When not in use, store the headset in the provided sustainable carry pouch to protect it from dust, scratches, and impacts.
• Temperature: Avoid exposing the headset to extreme temperatures (hot or cold) or direct sunlight for extended periods.
• Moisture: Keep the headset away from water and high humidity.

7. Troubleshooting

If you encounter issues with your headset, try the following troubleshooting steps:

• No Power: Ensure the headset is fully charged using the provided USB-C cable and a reliable power source.
• No Audio/Microphone Not Working:
  • Check if the headset is properly paired with your device via Bluetooth or connected via the USB dongle.
  • Verify that the headset is selected as the default audio input/output device in your computer's sound settings or communication application (e.g., Microsoft Teams, Zoom).
  • Ensure the microphone boom is lowered and not muted.
  • Restart your device and the headset.
• Poor Audio Quality:
  • Move closer to your connected device to ensure a strong Bluetooth signal.
  • Check for interference from other wireless devices.
  • Ensure the microphone is correctly positioned near your mouth.
• ANC Not Functioning: Ensure the ANC feature is activated. Refer to the Quick Guide for specific controls.
• Connectivity Issues with Dongle: Try inserting the USB dongle into a different USB port on your computer. Ensure the dongle is fully inserted.

For further assistance, consult the comprehensive user manual available on the EPOS website or contact EPOS customer support.

8. Specifications

9. Warranty and Support

The EPOS Impact 500 ANC Wireless Headset comes with a 2-Year Manufacturer Warranty. For warranty claims, technical support, or additional product information, please visit the official EPOS website or contact their customer service department. Keep your proof of purchase for warranty validation.